All LinkPoint Connect Reviews
1-25 of 75 Reviews
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stephen
Financial Services, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed January 2022
Linkpoint makes life easier
Rosa
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Love LinkPoint
We have used this for three years and chose it over the salesforce outlook integrator due to much better features and ease of use for different sales staff styles.
PROSIt's very easy to use and implement and has a myriad of ways to see, use, and connect information
CONSI wish we could connect to custom objects somehow - not sure I would really classify this as a con but it would be great to have that capability!
Vendor Response
Thank you for the review, Rosa. We are happy to hear that LinkPoint Connect has been successfully implemented and easy to use for you and your team.
Replied January 2017
Sam
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Great way to efficiently save emails from Outlook to Salesforce!
We do all our email from Outlook, so LinkPoint Connect helps us effectively save emails to Salesforce. We love the Smart Record option, but also helpful to have the ability to tailor the approach for an individual email when necessary.
PROSLove that Smart Record enables sending and saving simultaneously!
CONSSeems to take longer to pop up the Record window and complete searches when not in the office on our network.
Vendor Response
Sam, thank you for the review. We are glad to hear that Smart Record makes saving emails from Outlook to Salesforce simple and seamless.
Replied January 2017
Daniel
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2016
Well it works... Sorta
Having been a user of LP for 2.5 years now, it is an application that works about as good as you would expect other than the fact that it crashes outlook and causes bugs in my email screens It is an acceptable product for the $ we invest in as there also isn't many alternatives on the market
PROSIt adds my emails to SF when I expect it to
CONSIt won't add bulk emails segregated by name to SF It crashes my outlook and email screen It is slow and clunky It doesn't scale
Vendor Response
Daniel, thanks for the feedback. I am sorry you've been having issues with LinkPoint Connect. Please do not hesitate to reach out to our Customer Success Manager, Levy, to discuss this further. lsinyor@linkpoint360.com.
Replied January 2017
Daniel
Information Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Can not work without this tool!
My sales productivity has increased dramatically since using LinkPoint. I don't have duplicate information from Outlook to Salesforce - LinkPoint does it for me.
PROSTotally integrated with Outlook and makes data entry easy to and from Salesforce very easy.
CONSAbsolutely none.
Vendor Response
Hi Daniel, and thanks for sharing how LinkPoint Connect helped you out. We're happy to hear you don't struggle with duplicate data now. We're looking forward to continuing to support your productivity with new software updates later this year.
Replied January 2017
Cindy
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
GM and Director, Training & Support
Great service and quick to respond. Not excited about the recent price jump, but it is the best product out there we've seen to work with our custom salesforce product. Our customers love it. Sometimes it does freeze upon start up and whenever it needs an update it tends to malfunction on about half of our user's PCs and we need to reinstall in some cases. Other than that, we are LinkPoint fanatics.
PROSEasy Organized The reminder feature
CONSSometimes it is glitchy, usually whenever there's an update done;
Vendor Response
Cindy, thank you for the review. We are happy to hear that LinkPoint Connect is easy to use. If you continue to have any issues please do not hesitate to reach out to our support team at support@linkpoint360.com.
Replied January 2017
Ashley
Environmental Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2016
Overall easy to use; but more functionality would be helpful.
It's convenient for recording emails to our CRM (Salesforce) but it would be better to record the same email to more than one opportunity; sometimes the app randomly signs out and won't let me record emails. Luckily the company IT support we have has been helpful- it's just a bit annoying to have to spend time on it. It would also be nice to have the ability to record a call or set up a meeting with clients we're emailing with; also sometimes the contact info from the email signature doesn't transfer to the correct fields when I am trying to create a new account or contact (i.e. professional suffixes like PE show up as last names and last names are part of first names.) Overall, I'm definitely generally satisfied with how Linkpoint is used in my organization; it definitely makes things easier in managing emails related to our CRM records.
PROSEase of use
CONSWhen I randomly get signed out and cant figure out how to get back in on the same device I always use.
Vendor Response
Thank you for the reivew, Ashley. If you continue to have issues with LinkPoint Connect, please do not hesitate to reach out to our Support team at support@linkpoint360.com.
Replied January 2017
Robert
Financial Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2016
Worthwhile Resource
This has proved to be a very valuable resource with benefits seen across multiple departments. We are looking forward to continuing using this going forward into next year and beyond.
PROSEasy to use and configure
CONSBeing on different time zones for support if there is a problem
Vendor Response
Robert, we are happy to hear that LinkPoint Connect has been a success for you and the multiple departments in your company. Thank you for the feedback.
Replied January 2017
Kyle
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Great addition for a 16 person team
We recently switched to a new CRM system where the stock side bar was clunky and unreliable. LinkPoint has and will again be our go-to for a side bar as it is quick and reliable.
PROSEasy to use, quickly provides information
CONSSometimes has difficulty populating fields with proper information.
Vendor Response
Thank you for the review, Kyle. Glad to hear that LinkPoint Connect is supporting your needs and continues to be your go-to product.
Replied January 2017
Andrew
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Great Product!!!
This is a great product. In a time where we have in-depth compliance rules, this software helps capture important data that we have to keep available at all times.
PROSIt is great. It does everything it says that it will do.
CONSNothing.
Vendor Response
Andrew, thank you for the review. We are happy to hear that LinkPoint Connect has addressed all your needs and continues to be a great tool for you and your organization.
Replied January 2017
Maged
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Great tool
LinkPoint is great tool to sync our communications using few clicks, its save time and ensure accuracy
PROSEasy and fast way to sync communications between salesforce and emails
CONSit's not available as App in cell phones
Vendor Response
Maged, thank you for your review. Glad to hear that LinkPoint Connect saves you time syncing your emails to Salesforce.
Replied January 2017
Sharon
Computer Hardware, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Account Manager
Great tool for all of our sales people!!! A great way to capture all our data and links to Salesforce seamlessly.
PROSEase of use with Salesforce
CONSNone
Vendor Response
Sharon, thank you for the feedback. We are glad that LinkPoint Connect is working well for you and your team.
Replied January 2017
Sara
Investment Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2016
LinkPoint Pilot Program
We appreciate you having our emails tracked as a pilot for your future programs and are grateful for what we receive!
PROSThat it's a hidden program when tracking emails
CONSNot 100% in the way we want them recorded - if they aren't in the inbox and already filed - they aren't tracked.
Vendor Response
Sara, thank you for the review. We are glad to hear you enjoy using LinkPoint Connect.
Replied January 2017
Barry
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2017
Sr Education Consultant
I like LP360... its been a great product to log to SF.com and also provide task adding in the same email. However, when it doesnt work... your support teams are very bad at getting in touch or providing solutions. I have found your product to be patchy... but mainly just needs to go into the console and reconnect the salesforce connection, then it works better. It has been much better lately. I have been using this for about 5 years now. If it didnt go patchy, its a great solution and easy to use and does help with sales efficiency in logging to our CRM. Step your support game up, if we didnt have an in house expert... who can tshoot when it does have issues... I would have lowered my ratings due to pure frustration over the years.
Vendor Response
Barry, thank you for the feedback. I am sorry to hear that you are having trouble contacting support. Our Customer Success Manager will reach out to you directly to discuss.
Replied January 2017
Kristie
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Great Tool
LinkPoint Connect works great for our organization. Being able to choose templates you've already saved in Salesforce is great! No need to copy and paste. A few downsides: 1) Sometimes the merge fields don't work (and this isn't for the lack of choosing template values. They simply are not recognized), 2) Software needs to be restarted periodically to work, and 3) If you go over your API request limit somehow, software will not work until API requests are reset (usually within 24hrs). These don't happen often, but something to be aware of just in case they do. Overall this is a great tool!
Vendor Response
Kristie, thank you for the review. We are happy to hear that the Salesforce templates help you save time. We are happy to hear that LinkPoint Connect has been a great tool for you and your organization.
Replied January 2017
Beck
Real Estate, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Makes email a lot more efficient.
My favorite feature is having templates stored in the software, so that I don't have to rewrite the body of an email to different clients.
PROSI like how easy it is to save emails (both current and retroactively) to different platforms, such as Salesforce. The template feature makes life so much easier when you have to send many emails that are nearly identical in content.
CONSOther than possibly having a better tutorial for how to use the software, it is pretty easy to navigate and learn on your own.
Vendor Response
Beck, thank you for the positive feedback. We are happy to hear that LinkPoint Connect has been a success for you. If you ever need additional support or have questions, please do not hesitate to contact sales@linkpoint360.com.
Replied March 2018
Deborah
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2016
Easy to use, great walkthroughs, but needs more features
We used LinkPoint for our triage team. The product works well, with a couple of exceptions. 1) The product crashes Outlook for our users. 2) The product does not allow us to easily import attachments onto new cases. The walkthroughs and the staff are great, but we need that extra attachment functionality in order to be efficient.
Vendor Response
Thanks for the feedback, Deborah. We'd love to learn more about your attachment needs. You can submit your ideas for our roadmap in our Connect Comments program: http://bit.ly/2gkIWEc We look forward to hearing more from you.
Replied January 2017
Romain
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Overall good. Value for the money
Often slow, a bit complex to install and deploy (need to support users), not able to link to multiple items in one shot.These were our pains, but overall it fit 95% of the purpose and was our best option.
Vendor Response
Thank you for the review, Romain. We'd like to learn more about how you would like to link items using LinkPoint Connect. If you could provide some more feedback via our Connect Comments program (http://bit.ly/2gkIWEc), we'll certainly take a look at this.
Replied January 2017
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
LinkPoint Connect review
We can record our email and sync with saleforce
CONSThere is nothing that I can say dislike about this software
Matt
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Great tool for linking Salesforce to Outlook
LinkPoint connects Outlook to Salesforce so you can attach your emails to the specific account. This puts everything in one spot and is great if you have multiple people working on an account.
PROSKeeps my emails sorted by contact.
Vendor Response
Hi Matt, thank you for the feedback. We are glad to hear that LinkPoint Connect helps you attach emails to specific accounts and keeps everything organized.
Replied January 2017
Christina
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2016
Secure & compatible
LinkPoint has been a great help when it comes to keeping our customer's personal information private and secure. Makes linking data in Salesforce from Outlook is a breeze!
Vendor Response
Thank you for the review, Christina. We are happy that LinkPoint Connect keeps customer's information private and secure and linking data to Salesforce from Outlook is a breeze.
Replied January 2017
Daniel
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
Good feature
Good feature. Our company uses this feature daily for salesforce to link our emails together it is a great product with very minimal issues over the last five years I've been using this.
Vendor Response
Daniel, thank you for the feedback. We are glad that LinkPoint Connect helps you on a daily basis with minimal issues.
Replied January 2017
Randy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Bridging Outlook and Sales Force.com
LinkPoint is a great tool. Before getting it, working between Outlook and Sales Force.com was clumsy at best. Now I am much more efficient.
Vendor Response
Thank you for the response, Randy. Glad to hear that LinkPoint Connect makes your work day more efficient.
Replied January 2017
Kavitha
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2016
Using LinkPoint everyday in the workplace
Makes linking emails to SF much easier! Especially for our team that is out in the field and work remotely.
Vendor Response
Kavitha, thanks for the feedback. We love to hear that LinkPoint Connect is addressing you and your company's needs.
Replied January 2017
Andy
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2016
LinkPoint Review
The product is convenient to use with SalesForce which really helps me out with my workload and keeps me organized.
Vendor Response
Andy, thank you for the review. Glad to hear that LinkPoint Connect is convenient and organized for you.
Replied January 2017