All Mailchimp Transactional Email Reviews
1-25 of 279 Reviews
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Akarsh
Verified reviewer
Marketing and Advertising, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
"Mailchimp: A User-Friendly and Reliable Email Marketing Solution for Businesses"
I've had a good overall experience using Mailchimp Transactional Email. The ability to send automated, one-to-one emails such as order confirmations, password resets, and welcome messages has been extremely helpful for my business. The ability to trigger emails based on specific events, like a purchase or sign-up, has also been a great feature. The personalization options have allowed me to make the emails more relevant to each individual recipient, which has helped to improve engagement and build trust with my audience. The integration with my website and other tools has been seamless. The reporting and analytics features have helped me to track the performance and success of these emails. I haven't had any major issues with the transactional Email from Mailchimp, it has been a reliable tool for my business.
PROSI have been using Mailchimp for my business's email marketing needs and overall, I have had a positive experience. The user interface is intuitive and easy to navigate, making it simple to create and design professional-looking email campaigns. The wide range of templates and customization options allow me to create unique and personalized emails that stand out. Additionally, the automation features have been a game changer for me, allowing me to send targeted and timely emails to my subscribers. The reporting and analytics features have also been very helpful in tracking the performance of my campaigns and making data-driven decisions.
CONSOne downside I have noticed is that the free version of Mailchimp does have some limitations, such as the number of contacts I can have and the number of emails I can send per month. Additionally, customer support can be slow to respond at times. However, overall, I would highly recommend Mailchimp as a reliable and user-friendly email marketing solution for businesses of all sizes.
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Benefits of Mail Chimp Transactional Emails
Overall my experience has been pleasant and supportive for the non profit I work for. We will continue to use this company because they are always updating and making things better for its users!
PROSEase of building the template with examples in the Mail Chimp database gave me a great understanding of how to create graphics that would better align with the trends of today and how to better communicate with my donor base. Sometimes starting from scratch is intimidating but the support staff is very helpful and available.
CONSSometimes navigating where a campaign / eblast / structure is setup within the database can be tricky. Begin reading about the different setups within the database before building. I like to generate one look and duplicate for future endeavors. Sometimes I had a hard time locating the original in my Mail Chimp base.
Reasons for switching to Mailchimp Transactional Email
The overall look was more updated with Mail Chimp and the dimensions for images and structure was much easier to navigate in the MC free version than in Constant Contact. It allowed me to see how the system worked without fully investing and jumping ship which was helpful for the move over to Mail Chimp :)
Anonymous
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Great, while we had it!
I run a busy social network. Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc. Mandrill was recommended to me, and we were completely happy with the service. Unfortunately, when they bundled Mandrill into Mailchimp, we couldn't afford it anymore.
CONSUnfortunately, bundling services did no favors. What previously was affordable for us no longer was. While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly. That solidified my decision to leave- most companies would grandfather in existing members, offer a lower rate, something. They simply provided us with addresses for other services, losing customers in the process.
Gary
Verified reviewer
Machinery, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
A capable & versatile email manager for small to midsize businesses
Overall, I am very happy with Mailchimp. Our company does not do a ton of email marketing & communications, but when we do use Mailchimp, it does not disapppoint. We find it is the perfect solution for where we are at currently in our email marketing journey.
PROSI enjoy Mailchimp's general ease of use. The layout and templates are very intuitive and the overall design language of the platform is well thought out. I also appreciate the platform's clear and easy to understand analytics and delivery data. At a glance, I can look back and see how well an email campaign performed without too much fuss.
CONSIn my experience, audience management in Mailchimp is a bit fussy and inelegant. My team has struggled to separate our internal customers from external customers easily since all the email addresses and profiles were batch uploaded when we first began using the product. While this is probably user error more than anything, I'd like to see some clearer tools to deal with audience management in the future.
Reason for choosing Mailchimp Transactional Email
We found the pricing of Mailchimp better aligned with our goals at the time. That, and some of our team already had familiarilty with the Mailchimp platform from past use.
Matthew
Design, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Good for Large Teams and Companies
I generally enjoyed using MailChimp until Intuit took over. Still a great tool that is unmatched to other platforms if you have the budget and make use of all of the features.
PROSAt first, Mailchimp was a great tool for small businesses. The ease of use was unmatched and the number of tools and features was great.
CONSAs Mailchimp was aquired by Intuit, the focus became more about money and targeting large corporations than working with the small guys. The monthly subscription quickly rose on almost a quarterly basis to the point where it was no longer worth the money.
Reason for choosing Mailchimp Transactional Email
Most familiar and I had seen the tag at the bottom of many email newsletters.
Steve
Consumer Goods, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed May 2021
Good service to send blast email to current customers
When we have had to make business announcement, such as price increases, this software made it easy to get that message out to all our customers.
PROSOnce everything is set up the ability to send out business announcements to all our current customers.
CONSThe ability to use custom templates. Also the cost when you have more than 5000 customers to contact.
Reason for choosing Mailchimp Transactional Email
Very easy to get up and running and send business announcements.
Reasons for switching to Mailchimp Transactional Email
The NetSuite CRM was very difficult to use to send out emails. Not intuitive at all but MailChimp was very intuitive.
Julia
Verified reviewer
Telecommunications, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Mailchimp for business
We can send email campaigns in real time or scheduled and we can divide these campaigns based on criterias. It lets us measure how interested people are based on the reports of previous campaigns.
PROSI’ve used a lot of similar services, but Mailchimp is the best when it comes to interface and user-friendliness. There is a free plan up to 2000 subscribers if you wanna try it. You can do some A/B before actually sending emails. You get statistical reports about how many of your emails have been opened.
CONSIt does not have an integrated CRM system, nor is it prepared to help you channel your sales. You can use other programs for it, but that means you are using more programs and paying more.
Reason for choosing Mailchimp Transactional Email
Mailtrack. I used to use Mailtrack but unlike Mailchimp it only works as a mail tracker.
Émeric
Design, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Great tool with ease of use
Email automations and the use of templates really makes campaigns easier
PROSThe product is easy to use and configure. Templates are fine and very customizable.Analytics are great and can really improve future campaigns
CONSNot much to really dislike about this software. Everything is well-designed
Reason for choosing Mailchimp Transactional Email
I have used it beafore in previous companies so i was very familiar with the tool
Collis
Automotive, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
My experience using Mailchimp
My overall experience was great despite only using the free trial
PROSEasy-to-use features and deliverability to help with inboxing
CONSMore contacts for the price, so I could send more for less
Reasons for switching to Mailchimp Transactional Email
Test another option for deliverability quality
ranjan
Civil Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Review for Mailchimp Transactional Email
good
PROSI like the number of different items that coordinate with mailchimp. That makes it truly simple as a startup particularly in online business. I appreciate that the email creation is WYSIWYG so I can rapidly make delightful messages with zero coding experience.
CONSMailchimp is costly and the most reduced estimated plans miss the mark on highlights. There's no yearly arrangement which generally shaves off piece of the cost.
karan
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best Email Marketing Software for Start-up companies
My overall experience with Mailchimp Transactional Email has been great. It is easy to use and the interface is user-friendly. The templates are well-designed and it is easy to customize the look and feel of the emails. The reporting features are also very useful and it is easy to track and analyze the performance of the emails. Overall, I have been very satisfied with the service and would highly recommend it.
PROS1. Easy to Use: Mailchimp is one of the most user-friendly email marketing software products on the market. It's designed to be intuitive and easy to learn, with a user-friendly dashboard, drag-and-drop editor, and step-by-step tutorial.2. Affordable: Mailchimp offers an affordable pricing structure, with plans ranging from free to $299 a month. This makes it a great choice for small businesses and start-ups.3. Automation: With Mailchimp’s automation feature, you can set up automated campaigns to send emails based on user activity, such as when a customer joins a list or makes a purchase. This can help to streamline your email campaigns and save you time.4. Reporting and Analytics: Mailchimp provides detailed reports and analytics, so you can track the performance of your campaigns and make informed decisions about your email marketing strategy.5. Integrations: Mailchimp integrates with hundreds of other services, such as Shopify, WordPress, and Salesforce, making it easy to integrate your email campaigns with other parts of your business.
CONSNo Phone Support: Mailchimp does not offer phone support, so if you have a complex question or issue, you will need to rely on their online support system. Limited Segmentation: Mailchimp’s segmentation options are limited, making it difficult to target specific groups of customers.
Ukeje
Research, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed December 2022
Mailchimp is an excellent tool , that can be used adequately on the free plan
In my previous job, when most of the Mailchimp features I have described above were free, Mailchimp was an excellent tool, that could be adopted without the need to think twice or create a 100 reasons to choose Mailchimp presentation. Now the business model has been reevaluated, requiring you to subscribe for a good experienceHowever, even on the free plan, the experience is not that bad. The issue is just like Photoshop has garnered an audience due to ease of use, and muscle memory, I have fallen back on Mailchimp over the years when I try others and just find out that they are not that good, or I got used to using Mailchimp. It is a good product overall, and even with the new design the user experience remains spectacular
PROSI liked that even though MailChimp has evolved over the years, the free plan is still useful for small businesses without big budgets, and with a small but valued number of people on their mailing list. Integrations with third party tools is also possible, and you are given tips to make your email stay and get opened in your customer's inbox.
CONSSome features that make your email stand out, increase engagement and make your emails more relevant for your customers are a paid feature. You have to really consider if you would like to subscribe to use the other features or if you and your team can live without them.
Reason for choosing Mailchimp Transactional Email
Ease of use, familiarity with product.
Juan Pablo
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Mailchimp a flexible email marketing platform
I am very satisfy with the use of MC. Of course could have some more fancy features, but OK with what you have now.
PROSMailchimp is easy to start using it from the beginning and has a lot of tutorials that are very well explained in case there are some features you lack experience. I also like there email collecting feature and WP plugin
CONSThere are some features you can not use properly like autoresponders or the average credit system for delivering emails.
Reasons for switching to Mailchimp Transactional Email
We found more flexible and intuitive MC
Sodiq
Writing and Editing, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Awesome email marketing software
Ever since I have been crafting and sending transactional emails to my subscribers on many different platforms, I have stuck with MailChimp. And in all of these years, I have had no serious issue that would warrant my lodging a serious complaint about the use of the software. I started with the free version and since upgraded to the paid one, and ever since, I have had no regrets. However, if we have anyone who is finding the software hard to use, I believe if he is patient a little while and keeps on using the product, it won't be long before he gains mastery of the interface.
PROSMailChimp Transactional Email is an easy-to-understand product for designing and sending email campaigns. With an interface that is user-friendly and a simple integration process, the software is by far the easiest email software I have come across. Also, it is the dominant email software especially for small business owners with lean budget. So it means that it is hard not to find a client or platform that will have problems integrating the software. And the most interesting is that it can be accessed for free if one is starting with a zero to small subscribers.
CONSJust as with every other software, MailChimp Transactional Email has its little inadequacy. For instance, the developer could make the interface a bit easier and more fun to use. Also, integrating it on a sales funnel design should be seamless as I often have a headache trying to figure out where exactly to input the code. In addition to this, the tracking accuracy could be worked on.
Samuel
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
The best way to keep your supporters regularly engaged
It has shown to be cost-effective, and the analytics have played a big part in helping us assess the success of both the platform and each of our campaigns. By contact segmentation we have also been able to maximise donations be focusing appeals and content towards the interests of different audience groups based on there individual characteristics. This detailed level of marketing was not possible previously.
PROSThe templates provided make updates quick, easy and highly engaging and thanks to the analytics campaign success can be measures and tweaked for certain groups based on what gets a better click rate and open rate.
CONSThe software for emailing larger numbers of people during key campaigns becomes very expensive as it is based on the number of contacts and emails sent. However as a charity they have now offered us a small discount to help reduce this monthly cost.
Reasons for switching to Mailchimp Transactional Email
Vertical response was not very user friendly, it also have a high spam rate and did not provide the analytics necessary to evaluate our campaign and mailing progress.
Kilmer
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Creation and analysis of email marketing campaigns.
It aids our efforts in reaching our customers for various campaigns and generating a large number of interactions.We can divide up our email lists into subsets based on what we hope to accomplish.For the design of templates, it is an indispensable tool due to the ease with which new ones can be made from scratch and existing ones supplemented.Allows you to divide emails into subgroups based on desired outcomes.
PROSI find it useful because it provides me with hard numbers regarding the success of each campaign I run.Using this tool, we are able to monitor the efficacy of our various marketing initiatives.My favorite feature is being able to tailor the domain and IP quality analysis to our specific needs.
CONSAs of right now, I can think of no drawbacks to this.
Gedson
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Reliable transactional email
We're using Mandrill for all our transactional email needs, as and endpoint in our API concentrator. It's proven to be very robust and reliable over the years.
PROSMandrill (now interated inside Mailchimp) has been a solid and reliable transactional email provider, with great delivery rates, very slow spam scores and ultra-fast reception speed. It provides useful and flexible reports and great dashboards too.
CONSIn order to keep it's spam reputation high it takes some effort to set up a new email domain in Mandrill. You have to prove you own the DNS and configure a SPF/DKIM record.
Anoop
Verified reviewer
Retail, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2023
Good Email Marketing Platform
Mailchimp Transactional Email can be a good choice for businesses that value reliability and integration . It offers customizable templates, easy-to-use API, and powerful analytics to help businesses send personalized and targeted transactional emails. Analytics and performance are captured which is easy to view in the dashboard.
PROSAs our team supports various clients, Mailchimp is important for email marketing. Mailchimp Transactional Email can handle large volumes of transactional email sends, making it a suitable solution for businesses of all sizes. It has also detailed reporting and analytics that can help us understand the performance of your emails, including delivery rates, open rates, and click-through rates.
CONSWhile Mailchimp Transactional Email offers customizable email templates, the selection is relatively limited compared to other email marketing solutions. So the software should offer more templates. Segmentation is also limited. Another major factor is , in few cases the numbers are wrong as there are few API issues.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2021
Good price and it is easy to use
I think it worth it for the price, if you are a beginner sending email campaigns this is the right tool for you
PROSI like that it is really easy to use, creating an email is very intuitive. I really like that you can know who unsuscribed everytime you send an email, I also like that you can visualize the email in a browser in case it doesn't work in the email inbox of the user.
CONSThe transactional emails are still improving. It took me a while to learn how to set up this option but in the end I learned.
Xavier
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
My favorite tool of email marketing
I use mailchimp for years, and to me is the best option. Good statistics, good delivery and easy to use in the most of times.
PROSI send mails everyday. I love the option to write in "text-plane" and schedule the email for later. I love the mail test, because I can send to my team and have feedback previous to deliver to suscribers.
CONSMaybe the price. Is little expensive versus other options. And the automation is not intuitive. Is complicated create a funnel.
Karen
Verified reviewer
Construction, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Perzonalization and performance control.
It is a necessary tool for template design as it can be created from scratch and add parts of preset templates.It helps to reach our customers for multiple campaigns and achieve high number of interactions.Allows you to segment emails according to the objective to be achieved.
PROSI like the ability to domain customizing and quality analysis of the IPs we work with.It allows us to follow the performance of the campaigns we work with.It allows to avoid spam control.It helps to obtain specific data of each campaign launched and its performance.
CONSSo far it has no negative points to highlight in my opinion.
Mory
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Marketing well
Good software really, and I recommend it to everyone in marketing
PROSThe tool allows me to do my marketing with ease and also allows me to adapt it in my own way
CONSWithout lying the tool is really great so no problems
Nina
Health, Wellness and Fitness, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2021
Easy to use. Good basic email solution.
Overall a good experience. Easy to use and easy to set up. Easy to add on users.
PROSEasy to import contacts. Easy to schedule emails to send out. Can customize emails easily and add buttons, photos, videos, very seamlessly. Easy to see stats after sending out emails and heat map of where people clicked.
CONSWas unable to add sign up form directly from mailchimp onto my website. Had to use hubspot as a work around to get new email sign ups. Initially challenging to find everything but once you are familiar its very easy to navigate, copy emails, edit, and send out quickly.
Reason for choosing Mailchimp Transactional Email
Features and ease of use.
Guido
Furniture, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
E-mail marketing easy as pie
We use it weekly to shoot newsletter blasts to our database.It doesn't require too much training, so it's a good trade off.
PROSIt's very easy to use and set-up.It provides a lot of great templates that you can immediately use and personalize/customize.It's great for mid-size business companies.
CONSProbably just the contacts management: let's clarify, it's not a CRM and it's not meant to be one.It's a great e-mail marketing platform, but it's not yet a contact management tool.
Apechhaya
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2022
Email Marketing
It's easy to-use-tool. The reports are excellent. There are plenty of advanced features to make use of, like landing pages, appointment scheduling, and online stores. Though Mailchimp does have some really nice features and is mostly easy to use, the price of the service could be a bit off-putting for small businesses on a budget.
PROSMailchimp is killing it in the email marketing world, you could say that Mailchimp basically owns emails. Mailchimp offers a wide range of automation templates, which are detailed and easy to edit. The drag-and-drop builder is user-friendly and has all the content blocks you'll need.
CONSWhereas, the dashboard is pretty clean and easy to read. However, I find it a little difficult to find certain features in the navigation menu. For example, landing pages and the form builder are hidden under campaigns and audience, respectively.
Reason for choosing Mailchimp Transactional Email
Mailchimp is killing it in the email marketing world, It's easy to-use-tool and the reports are excellent.