All MoonMail Reviews
1-25 of 132 Reviews
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Michele
Verified reviewer
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
MoonMail set up and learning curve is very fast
I can finally have a fast email marketing software at an affordable price tag
PROSSet up is fast Usability Price tag Design Support Comparation charts for alternative services Explanation of all point of strenghts Functionalities
CONSCan't find so far one but it might lack some integration with other softwares and don't know people using it so I cant collect other feedbacks now
Vendor Response
Thanks!
Replied October 2018
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed September 2018
Moonmail Review
For generalised email campaignits good
PROSIt's ease of use. Its simple and very eficient
CONSThere are no remarketing features in this software. Unable to track who opened or clicked the email. There is no exclusion list feature. Segmentation feature is also very weak. cant segment region specific emails. The template option selection is less as well.
Vendor Response
Thanks!
Replied October 2018
Apeksha
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2018
Not Satisfactory
The software is easy to use and creating templates is much easier compared to other platform.
CONSThe software has too many bugs. It automatically switches you to their free plan so you cannot send any campaigns. This keeps happening to my account at least thrice per week. I also faced an issue where my DKIM and domain verification settings were automatically erased twice resulting in a lot of down time. The Support team is slow to response and often unhelpful. The analytics features are not at par with other softwares such as Mailchimp, which is much cheaper.
Vendor Response
Thanks!
Replied October 2018
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
So far So good
I've been using MailChimp for the longest time and never really questioned anything until I recently saw the amount I was paying especially for having a business that grows with very little margins, paying over /month for emails is ridiculous. Let's see how this will compare overtime.
CONSWell again, I haven't really been through everything so I can't really give you cons yet but I'm sure I'll find a few like the fact that it tells me and then on no that's for the yearly payment, sneaky shit like that, makes no sense, instead of tricking users reward them, if they go for a year they get a 20% discount, makes a lot more sense.
Vendor Response
Thanks!
Replied October 2018
Majid
Information Technology and Services, 2-10 employees
Used daily for free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
Ease of use
user-friendly environment. value for money very fast activation. very useful for anyone who is HTML master
CONSThe editor could have more facilities. it's not a good choice for marketers who don't know HTML. it could have better editor.
Vendor Response
Thanks!
Replied October 2018
Anonymous
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2018
GREAT tool for online marketers
freedom to import any big list and send any amount of campaigns to my subscribers every day
PROSI like deliverability rate in this autoresponder plus you will be able to download any big list from anywhere - it is not allowed in other autoresponders like AWEBER
CONSYou will need to upgrade to send letters to bigger lists - like for free its only to test it with 10 emale subscribers
Vendor Response
Thanks!
Replied October 2018
Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
I receive same quality service for a lot better price than the bigger players in the market.
It really eased the process of sending our weekly emails.
PROSIt's very easy to use with a friendly welcoming interface. Very good value and quality-wise on par with the leaders of the industry.
CONSI can't think of anything as a negative point, it does everything it needs to do for me with absolutely great ease.
Vendor Response
Thanks!
Replied October 2018
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Very easy to use. Lot of functionalities.
I am able to send out marketing campaigns.
PROSEasy to use interface. Very easy to set up everything, you don't have to be that tech savy to figure out how to set up everything.
CONSI am still testing everything. So far it looks good but once i spend month using the service i will know better.
Vendor Response
Thanks!
Replied October 2018
Aakash
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Good I like it
pricing is okay and I am comfortable to send email marketing, Excellent services I recommend to all.
CONSI didn't find any problem with them. I am comfortable to send email marketing, Excellent services I recommend to all.
Ayomide
Verified reviewer
Marketing and Advertising, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best CRM provider
It is user friendly, easy to use. Over time I get easy understanding of its usage with needing an Expert to set it up
CONSI really can not think of one, I have not encountered issues using the software.
Vendor Response
thanks!
Replied August 2019
Darrell
Entertainment, 11-50 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2021
It wasn't really for Us
It seems like a good concept but when we tried it, it really didn't seem very easy to use for what we had in mind.
PROSWe basically likes the price and the fact that they seemed like a small, engaged company that would be easy to set up and work with at a reasonably low price.
CONSIt just never really worked for us, in setting it up. We tried it for a few months and then decided it was not going to be a product that was for us.
Reasons for switching to MoonMail
Campaigner was just too expensive and limiting in our ability to manage fairly large lists
Markus
Health, Wellness and Fitness, 51-200 employees
Used less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed July 2019
You have ONE JOB!
The purpose of this tool is to send out mails that a user will receive in time to their mailbox. The messages should not end up in Spam. Moonmail fails at this on so many levels: we have a rather large userbase of more than 2 million users who receive marketing emails based on their consent setup. After switching to moonmail (due to GDPR) we saw a huge (!) drop in click rate, engagement and conversion. We analysed and found out that Moonmail in not able to deliver these messages. They jsut end up in Spam.. well, one could argue that we are just considered Spam so maybe it's on us, right? Wrong: we received Mails from Moonmail promoting their own products,.. they endet up in Spam too..
PROSIT is cheap.. that's it. There is really not more to say.
CONSMails end up in Spam, are delivered with an unwanted delay of several days, the feature set of Moonmal is super basic.
Vendor Response
thanks!
Replied July 2019
Melanie
Writing and Editing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Pleasantly surprised by MoonMail
With MoonMail, I am solving the problem of sending mass communication to a backlog of subscribers who haven't heard from me. Once I am caught up, I will also be able to leverage the system to message new subscribers faster than before.
PROSI liked that it worked well, they had great customer service, and it wasn't full of glitches and bugs like many of their competitors.
CONSFor me as with all of the other solutions I tried, the email template is the hardest part. Mostly because this is the most important part. I look forward to increasing my skill with this with help from MoonMail's customer service.
Vendor Response
Thanks!
Replied October 2018
Char
Consumer Goods, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
MailMoon
MailMoon definitely helped us with Cart Recovery; so for this reason alone, we would recommend trying it.
PROSWe were able to recover more abandoned sales. We went from 7% to 21% recovers in one month. ease of use & automation
CONSI was on a smaller plan & just upgraded but having more templates & image options would be cool.
Vendor Response
thanks!
Replied February 2019
Morphing
Consumer Electronics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
We started loving it
MoonMail Made it more than easier for Businesses to reach their potential customers with lowest possible costing & So far they are the best till now for my Business at least.
PROSDidn't find any Major Issue till now. And the minor issues never bothered really when compared with the price.
CONSLowest Possible Price, Best Delivery Rate, 24/7 Support with Instant Solutions. Amazing Service & Customer Support.
Vendor Response
Thanks!
Replied April 2019
Chyanit
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
I have had a great experience using Moonmail and it has surpassed my expectations
It has got great deliverability better than most autoresponders have
PROSThe platform is very easy to use with all the latest features that a good marketing automation software should have
CONSI am really enjoying using the software as of now I cannot find any negatives. I will need more time to come up with cons if there are any so far so good.
Vendor Response
Thanks!
Replied October 2018
Derek
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Excellent.
We can use our own SES account because we maintain our email reputation. It takes only 1 day for just to migrate from Sendy.
CONSThe product is relatively new so many feature are still missing. You really need to know how email marketing work. Explaining this thing to manager would be tricky.
Vendor Response
Thanks!
Replied October 2018
Lucas
Events Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
The process was quite simple. Typical email authentication required. Email delivery so/so.
This software is quite economical per email sending, but the pricing monthly plan is slightly more steep than what you would expect for the feature set. The statistics and click map is really good, though. Great feature.
PROSThe HTML builder is quite responsive and easy to use. Content loads fast on email clients. The interface is intuitive and you find your way to the different menus easily. Template -> Campaign -> list, etc..
CONSThe builder is somewhat limited in terms of spacing, and font management. You are required to do that via code. Also the pricing plans, seem quite difficult to mold since you don't really know until who you imported to your database.
Vendor Response
Thanks!
Replied October 2018
Miguel
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed November 2017
Interesting product but at a very early stage
Easy to setup and cheap, scalable and integrated with AWS. It allows to configure every aspect to guarantee higher email deliverability.
CONSIt doesn't allow to see how opens, read or clicks on your emails. That is a pretty basic functionality and is missing. It doesn't allow to use segments in the mailing campaigns, so it doesn't make sense to be able to create them. It doesn't allows multiple filters of the same type when creating segments, so only one condition per field is allowed. Basically it is an early stage product with a good minimum viable feature to send emails over AWS SES.
Vendor Response
Thanks!
Replied October 2018
Parth
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2019
Moonmail Review
It is good for someone who has minimal budget for marketing campaigns. It will get the job done, but the conversion rates might be lower.
PROSThe price of the service and ease of creating lists anf templates.
CONSThe fluctuating pricing model which hiked the prices without letting users know. Not good enough conversion rates.
Reason for choosing MoonMail
Better conversion rates. Everything else is better on moonmail.
Vendor Response
thanks!
Replied July 2019
Natasha
Fine Art, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
First Time User
Am awaiting results
PROSEasy interfance to use for someone who has limited technical ability.
CONSNothing yet! Still to send a campaign but happy so far.
Vendor Response
Thanks!
Replied October 2018
Jason
Marketing and Advertising, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Making Mailing Simple
Am using moonmail to mainly execute split testing and client deliverability against our templates. It also allows me to create clean OFT files (yes, I know they are terrible, but when the client is demanding them, what can you do!).
PROSSimple to use GDPA Compliant Easy to do test sends Reporting OK
CONSNot much to dislike to be honest. A nice way to manage email.
Vendor Response
thanks!
Replied August 2019
Chris
Printing, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
A great way to expand our reach
A digital and print magazine thrives on exposure and Moonmail is an excellent vehicle to help us expand our reach at an affordable price. The ease of use was great, and the learning curve simple. I recommend this tool.
CONSThe learning curve for CVS files was my only problem and that has nothing to do with Moonmail, rather my limited work with Excel. I am excited to make this a part of our growth strategy.
Vendor Response
Thanks!
Replied October 2018
victory
Computer Software, 2-10 employees
OVERALL RATING:
2
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2019
Functunality issues
I intended to integrate the app with my self-hosted email app; Sendy.
PROSWell, I would say customer service is pretty much ok here.
CONSThe interface is straight-forward enough but the functionality didn't (integration and connection with my Sendy web app) quite work well for me during my free trial. So I will recommend a serious overhaul in the third party apps process
Anonymous
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
So easy to use!
For the cost this service is just as good as the big hitters that charge 3x as much! Also the banding for subscribers is high, meaning you aren't having to upgrade every couple of months
CONSThe basic plan doesn't include mailchimp integration. But this wasn't too difficult as I just had to export my mailchimp list and use it that way.
Vendor Response
Thanks!
Replied October 2018