All NeoCertified Reviews
1-25 of 102 Reviews
Sort by
Kelly
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
User friendly, easy to setup and maintain. One of the easiest parts of my job to manage.
Ease of setup and portability. The plugin to outlook makes this seamless and user friendly. Setting up accounts can not be made any easier.
PROSThe support is absolutely the best. When I have a user with an issue I can get help right away. Either they send me the information I need to fix the issue or they jump right in and fix it for me when requested. Support is everything and it can be found here!
CONSAbout the only thing that I see that trips up users is that the send receive does not auto check for neocertified email. It requires that the user manually check for messages (Push the button).
Vendor Response
Thanks so much for the kind words, Kelly! If you ever need anything in the future, please don't hesitate to call or email. Peter Schaub
Replied October 2017
Beth
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
NeoCertified was easy to get started and is easy to use, love the Customer Connect feature.
Allowed us to have secure email without the exorbitant cost that we were investigating. Easy to train users how to use, the technical support has been great and easy to work with.
PROSCustomer Connect gives us a portal to direct customers to send sensitive data from our website or from a link on email signature. A great feature that helps to keep customer information secure and is easy for the customer to use.
CONSIn our environment, could not get the Outlook Add-on to work. It would be nice if the Customer Connect would only allow specific addresses and block out the drop down box if they are used to alleviate confusion of choices. The drop down box overrides the manually inputted email.
Vendor Response
Thanks so much, Beth! We are extremely pleased that Customer Connect is working out so well for you. We also appreciate the feedback and will pass along this information to our development team.
Replied August 2017
Jessi
Non-Profit Organization Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
McPherson County Community Foundation
Overall I've been completely happy with NeoCertified.
PROSThe notifications of when the email has been read.
CONSSometimes the overall inbox can be a little confusing. And I'm not sure I receive a notification if the email didn't get sent. For example, if there was a typo with address.
Barbara
Hospital & Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Perfect Fit!
I have been using NeoCertified for one year and have been extremely pleased with their product. I have shared my experiences with several colleagues who have also signed on with NeoCertified!
PROSI was looking for secure email to use for my small business and contacted NeoCertified to inquire about their product. I was attracted to NeoCertified as it worked with Outlook, was easy to upload and very affordable. The staff that I interacted with were very attentive to my questions and helpful with my initial set-up. The recipients of the emails sent through NeoCertified have stated ease of opening and responding to email as there is only a one-time password set by the recipient. I am very pleased with this product.
CONSI have no negative comments to offer about NeoCertifed secure email.
Sandra
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2021
A seamless and easy secure email platform
I found the platform to work quite well with the needs of my business. It's easy to use and doesn't require me to take the time to go onto the platform online to send and receive messages. The recipients only need to create and save a password once, making it easy for them to receive messages.
PROSThe ability to receive and send secure emails directly from my Outlook email platform.
CONSSometimes Outlook disables NeoCertified as it slows the loading of Outlook. I need to manually re-enable it. Also, if I download new email responses on one computer, I'm not able to download them to Outlook on another computer.
Reason for choosing NeoCertified
The ability to send/receive emails directly from Outlook.
Jim
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Secured Email Simplified.
Neocertified is a simple, secure solution that we use for Clients who require HIPAA compliance. Integrates easily with Microsoft Outlook and our users overall are quite pleased with the software and service. We receive very little tech support calls on this software once installed. In the very few times we had any questions, Neocertified's team promptly responded and resolved the issue.
PROSEase of use at an affordable price. Very easy to integrate into Outlook. Simple enough for users of all levels.
CONSIn the many years we've used the software and service, never had an issue.
Vendor Response
Thanks for the kind words, Jim. If you ever need anything, don't hesitate to contact me directly. Peter J. Schaub President & CEO NeoCertified
Replied March 2019
Kevin
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Neocertified Provides a Great End to End Encryption User Experience
HIPAA, and Privacy Compliance
PROSExtremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!
Vendor Response
Thanks for the kind words, Kevin. Let me know if you ever need anything in the future and I will be happy to help! Peter
Replied September 2017
Steve
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
very easy to install and simple instructions
Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.
PROSThe instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.
CONSSo far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.
Vendor Response
Thanks for the review, Steve! Let me know if you ever need anything in the future and I will be happy to help. Peter
Replied September 2017
Dr.Joseph E
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Practical HIPPA Compliant
Overall, I have no complaints. It suits or purpose and serves our needs.
PROSProgram was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.
CONSNo plugin for Mac. Would love to just use one email source instead of two.
Reason for choosing NeoCertified
Recommended from our billing company, price and ease of accessibility. Great job! Now if we could just have a way to scan and save our documents in a platform.
Debbie
Non-Profit Organization Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
NeoCertified Great Secure Mail Service!!
We have had a very positive experience with NeoCertified. The customer service has been very user friendly and helpful. It has been easy to maintain. As our needs have changed as an agency NeoCertified worked with us as needed.
PROSThe customer service has been great. Everytime I have needed Neo-Certified help they have been available and ready to help. They have recently updated the User Interface. It looks much more user friendly than before updated.
CONSI work in a residental children's home for teenage children. We often have to send email by Neo-Certified due to our Hippa regulations. The various agencies we send Neo-Certified mail have to open their own log in--they have not liked Neo--but I think it is more of an user more than Neo. With the new User Interface--I am hoping they will be more willing to work with us and NeoCertified.
Naomi
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Very happy with this product
Sending secure emails is a must in my line of work. NeoCertified software solves this problem for me with ease.
PROSI have been using this software for several years and found it easy to implement and use. Clients and colleagues who receive my emails also find it easy to use. I highly recommend it.
CONSI have no complaints about the software.
Dean
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
User Review
I use this secure email daily to send and receive private health information. All the the businesses that I communicate with through this platform appreciate the easy to use system and the fact that all the data is protected
PROSVery easy to use platform that is very user friendly
CONSThere is nothing that I do not like about this platform
Terry
Individual & Family Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Our company has been using NeoCertified for the past 3 years with no issues and great success!
Reliabilty, ease of use, great customer service.....
PROSAs an administrator I have found this product to be very reliable and meet company requirements with Hippa. The ease of use, reliability, and customer service are exceptional!
Vendor Response
Thanks so much, Terry, and please let me know if you ever need anything in the future. Peter Schaub
Replied November 2017
John
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
I can't say good enough things about the service and support offered to me from NeoCertified
Encrypted email Hippa Compliant
PROSEasy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.
Vendor Response
Thanks, John! I really appreciate all of the kind words. Let me know if you ever need anything in the future. Peter
Replied September 2017
Nicole
Hospital & Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Wonderful value
Great product and great team supporting the product. It simply works and achieves our goal of securing information when necessary. Excellent value as well. I would highly recommend it to anyone looking for a secure platform for secure email transmission.
PROSIt has been easy to use and reliable for years. I like the integration it offers for PC users as well. Customer service is highly responsive. It is also great that we can send larger than normal attachment sizes whereas most other email clients reject these.
CONSI wish there was integration for Mac users with Office 365.
Patti
Banking, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Easy Secure Email
I have no complaints so that means its a good product in my opinion.
PROSI love how easy it is to send a Secure email. Its a simple add-on to Outlook and one click to send a secure email. Our clients find it easy to use as well when sending their documentation. For a small company this is a great solution for secure emails at a good cost.
CONSIt'd be an even better product if it came with greater storage/memory size without having to pay for more space.
Reason for choosing NeoCertified
Cost and ease of use.
Andrew
Mental Health Care, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Like it!
When I needed help the customer service reply almost immediately to my emails. Our communications and attached documents are HIPPA regulated and our personal information are safe and protected using NeoCertified. The price is very affordable for our small organization. This works great for us.
CONSI wish the extension in Google would allow to see the draft and sent messages.
Michael
Law Practice, 1 employee
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Great, inexpensive product!
It's great for sending confidential email or email where you want a read receipt and proof the email was opened, including date and time.
PROSEast of use in Outlook. Ability to obtain a read receipt.
CONSThe Outlook plugin frequently become disabled. It's an easy fix to re-enable it but I'd prefer not to have to do that.
Reason for choosing NeoCertified
It was the only product I reviewed that integrated with Outlook and allowed emails to be searched in Outlook.
Joseph E
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2020
Secure emails without all the HASSLE
Overall, it is great product for the price and purpose.
PROSEasy to setup and use from end to end user.
CONSWould like to see a possible calendar added and to make it easier for the end user to access.
Reason for choosing NeoCertified
Ease to use and price
Vendor Response
Thanks so much for the review, Joseph! I am glad you're enjoying the product. Let me know if you ever need anything. Peter Schaub President & CEO NeoCertified
Replied January 2020
Mari
Mental Health Care, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Self-Employed & Secure
I appreciate that this software can integrate with Outlook, or act as a stand-alone email platform. As a solo practitioner, I like that I only have to pay once per year (and a modest amount at that), and the one time I've needed to reach out to the support team, I got a response within 15 minutes of emailing them!
CONSOccasionally, my emails to others will end up in their Spam folder, but honestly I don't think that's NeoCertified's fault at all!
Bill
Oil & Energy, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Simple solution for sharing confidential info
Good. All I need.. Sharing confidential documents quickly and with confidence that the message is secure.
PROSEasy to use. All I needed is a secure method of sharing confidential information with our executive team, and NeoCertified offered a very straight forward and affordable solution.
CONSno comment to offer at this time. I was forced to fill this blank space... so... here is what I like least... being forced to do "nothing". Don't do it again.
Reason for choosing NeoCertified
I've used NeoCertified for at least eight years. I did look at another option for document sharing but found the other option expensive and tedious to use.
Jim
Medical Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
An Excellent Product
It allows us to submit sensitive information without fear of being compromised.
CONSIt does require a new, non-Neocertified customer recipient to create an account in order to view the message. Large organizations with transient staff that get few messages from us sometimes do not log in to view the messages sent.
Vendor Response
Thanks for the kind words, Jim! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Replied February 2019
Jackie
Human Resources, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
Neocertified was a better fit than our previous Zixmail
We are able to send private information such as Protected Health Information, Protected personal/wage information with confidence that it is making it to its destination in a secure manner.
PROSWe found Neocertified after searching for a replacement for our Zixmail since it wasn't working with my newly updated Windows 10. Neocertified is a simpler process when sending a protected email/attachments as it doesn't require you to authorize every time you do such. Plus, with they are concerned with the PHI under HIPAA as they required some authorizations to move forward which leads me to believe that they are really taking stock in ensuring that the information transmitted meets the security requirements, etc.
CONSSince we started using Neocertified in November of 2018, we haven't encountered any problems.
Vendor Response
Thanks for the kind words, Jackie! Feel free to contact me directly if you need anything at all. -Peter J. Schaub President & CEO NeoCertified
Replied February 2019
Megan
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Excellent product and exceptional customer service.
This program is perfect for our purposes and has proven to be efficient and more cost-effective than the previous program we had in place. I appreciate the layout, the way the email sends notifications when the recipient has viewed the email, and also the formatting.
CONSI have not yet experienced any cons regarding this software. I am completely satisfied with this product and those I have experienced in sales and tech support.
Vendor Response
Thanks for the kind words, Megan. If you need anything in the future, don't hesitate to ask. Peter Schaub President & CEO, NeoCertified
Replied July 2018
Leslie
Import and Export, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
I absolutely love NeoCertified.
NeoCertified is convenient, reliable and very user-friendly. I have had very few issues (which were actually user-error / my own fault) but tech support jumped right in and saved the day. I would recommend this product to anyone looking for a safe and secure method to send emails.
Vendor Response
Thanks so much for your feedback, Leslie! I'm glad that you're enjoying the product. If you ever have any questions or comments about our products, please feel free to contact me directly. Thanks again for your feedback. Peter Schaub President & CEO NeoCertified
Replied June 2018