All Postmark Reviews
1-25 of 32 Reviews
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Jonathan
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Reliable and hassle-free email delivery
We switched over to Postmark from a competitor when we started to have significant email delivery problems. The transition went very smooth since they had a guide on exactly how to transfer from our prior service and what the differences are. It was also easy to update our code to use their new API. Everything has been rock solid so far.
PROSPostmark has very helpful documentation to explain all their services and it's easy to get started with their guides that help you transfer over from other popular mail services. Their API is well explained and easy to use. Their email delivery is the best I've ever found so far in the industry. I haven't needed to use their customer support much, but when I did they were fairly quick to respond. I like how they include a long email transaction history whereas some competitors only give you 3 days or charge you extra.
CONSThey are not as inexpensive as some others in the industry, but I think their reliability and feature set makes up for the additional cost.
Reason for choosing Postmark
Reputation of email delivery, features, recommendation from other developers
Reasons for switching to Postmark
Was experiencing email delivery problems to Microsoft email servers with Sendgrid.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
Simple but effective email client
Postmark has improved both the look and deliverability of transactional emails in my business, and it's also simplified our email workflows and made it easier for us to analyse and resolve any issues.
PROSIt's really easy to build, sort, and manage your emails in Postmark. You can sort your emails into different servers, each one of which can be split into streams: broadcast and transactional are the main two, which allow you to find specific types of emails easily. Open and link tracking can also be switched on by server, so you have more control over what data you're collecting which helps with GDPR compliance. You can click into each email to see the email body itself and copy any links that have been generated. I can share my account securely with other email addresses, allowing different people within my business to review and have access to our email tools. The API is very easy to understand, allowing you to connect Postmark to other tools easily. There are so many benefits to Postmark!
CONSThe documentation feels a little fragmented - some things are in the official API documentation, while other things missing from the official documentation are included in blog posts or other posts within the Support Center. It would be great if they could all be in one place!
Reasons for switching to Postmark
SendGrid's functionality was slow and confusing, but most importantly, their customer support failed to support when emails were failing to deliver to all suppliers. I was told this was an issue with their own shared IP addresses that they'd placed my email services on, but that I simply had to wait until I was moved to another IP address and that none of my emails would land in inboxes until that was fixed. This caused untold damage to my business and showed they weren't really that bothered about maintaining the minimum functionality of their product.
Ebona
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed June 2018
Gets the job done
1: The ability to see overall data, or to refine down to just one email 2: The ability to create customized tags to filter through your thousands of emails 3: The ability to open and download a sent email into a zipfile.
CONS1: If an email hard bounces it will deactivate all other emails being sent to this address, and there is no easy way to receive alerts on that. 2: The system bases the sending of emails not in the time zone the user received it.
Vendor Response
Thanks, Ebona. With regards to bounces, deactivating delivery to that address is key to ensuring great delivery. Repeated sends to an invalid address is a signal that the sender could be spamming, and it could hurt overall delivery. For alerts, we recently launched a Slack bot that can send you bounce notifications. https://github.com/wildbit/pm-slack-app We also just released Rebound, a snippet that you can customize and include in your application to proactively help customers handle bounce issues. https://postmarkapp.com/rebound We're exploring other options to make this easier, but in general, we encourage bounce integration within your application to proactively help users fix delivery issues. https://postmarkapp.com/developer/webhooks/bounce-webhook On the second issue, we use UTC in the activity feed for consistency. With recipients in different time zones, it would be difficult to have a chronologic activity stream. I'll share this with the team, though.
Replied June 2018
Geoffrey
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Our goto 3rd party SMTP provider
Pricing was a concern at first but well... If we have to pay for a 3rd party provider to deliver our e-mails, we'd rather spend a bit more and have e-mails inboxed rather than discarded or sent to spam. Plus, if you run in any issue, Postmark support usually answers warmly under 24 hours... where the competition usually takes either forever or/and a very cold and super technical approach making you feel like an idiot.
PROSE-mailing seems simple on the surface. But when it comes to deliverability, it's another story... The support at postmark is super friendly, fast and helpful. And that's well worth the price you pay. The deliverability is overall better than most providers and far superior to any shared host we tried. Their approach to separate marketing and transactional email flows is smart in that matter. You can connect your email flow either through their API... or the old school SMTP, which enables you to send through any software on the market that supports an external integration.
CONSHonestly, nothing. At some point, they added marketing emails in addition to their core service which is transactional emails. I was a bit frustrated : most SMTP integrations wouldn't work with their initial implementation of marketing emails, as it required to send custom headers along the e-mail. But they took the feedback and a few months later, a workaround was implemented. I can say that this company really has customer satisfaction at heart.
Reason for choosing Postmark
We tried 4 of them on the market (including postmark) and ended up with Postmark. Postmark ranked the highest in our benchmark when it came to deliverability, ease of implementation, support speed & quality (support really cares about their customers' success).
Reasons for switching to Postmark
Our customers noticed that our transactional e-mails were getting more and more in spam with our regular shared hosting SMTPs. So we went looking for a 3rd party SMTP to deliver our emails.
Vendor Response
Thanks for such a lovely review, Geoffrey. You made our support team's day with your kind comments. We're glad to have you onboard.
Replied December 2021
Clint
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
It just works
We primarily use Postmark to send out login information, alerts, notifications, and reports from our applications. We do not send a ton of emails out monthly, but we do send thousands a month. If they don't reach our client, that is bad for us. We were able to use industry standard packages to send through Postmark, so it was not difficult to integrate into our applications. We have a couple of cloud applications that we built from the ground up. We tried SendGrid and Mailgun and why both worked, it was more complex and really did not help if messages did not go through. With Postmark it is very quick to see what happened and why.
PROSIn-depth tracking allows me to see why something might have not worked Never gets blacklisted Walks you through the setup Easy to integrate for both simple and complex use
CONSCost is a little higher than others, but not too much.
Reason for choosing Postmark
It just works and it works well. Support has been there, when needed. Even during testing we were able to get support quickly and help resolve any issues we had.
Reasons for switching to Postmark
Had too many issues with SendGrid and could not easily get help to correct them. Spent too much trying to fix something, versus working on our own products.
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
The best transactional email solution out there
As a SaaS platform that sends emails on behalf of our users, we needed an API solution that supported whitelabel domains and solid deliverability. Postmark is the best solution out there in the market for this.
PROSPostmark knows what they're doing, and it shows. With their deliverability numbers and software design revolving around this philosophy, Postmark makes sure emails get delivered. The email API is also better than the rest.
CONSThe main con of Postmark is the pricing. Compared to other solutions, it's on the pricier side, however it makes up for it as a product and the solution itself.
Reasons for switching to Postmark
We still use SendGrid, but Postmark is used for all of our whitelabel transactional emails on behalf of our users.
Sinoun
Verified reviewer
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
One of the better email senders
Before I started using Postmark, I also tried SendGrid and Mandrill. When I came across Postmark, I just stuck with them because it is SO easy to use. I feel like the other companies complicates the process a bit so it can deter users. I manage hundreds of WordPress sites and I set up Postmark for most of them. This gives me a peace of mind that emails are being sent from the sites, which is very important. I've never had a problem with Postmark. I highly recommend it to anyone who is looking to improve email deliverability, especially WordPress sites!
CONSThere was a problem with one site in my account that was sending a lot of spam, and instead of giving a warning, they suspended my account right away. I contacted them and they contacted me the next day, but if I had major accounts depending on Postmark, this would have been a serious problem.
Maxim
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
I absolutely love postmark and wish they charged more
We're using Postmark to send all our transactional emails in our SaaS product and we've chosen it over the Sendgrid which frankly speaking, I just couldn't get to work at all. We've been using it for 2 years now and somehow still haven't exceeded the free quota. I'd really like to support the product and wish they charged more or earlier for it. Keep up the good work, Wildbit!
PROSMinimalistic but very well thought-through interface Love the template builder
CONSThe could be more features for advanced tracking and stats collection
Ivan
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Send transactional emails easily
An efficient tool to send emails that offers ways to look up when emails are sent, if they are opened, how and where they are opened (device type, city, etc). Customers tell us they didn't receive a confirmation and we can see that they did, when and where.
PROSPostmark is a great tool to send transactional emails like reservation notifications, username reset links, point notifications. They are constantly evolving and making the production stronger by adding useful features
CONSSome of the features come in half baked. For example, they built click tracking, but does not appear to have individual link tracking. So if your emails have 4 links in there (unsubscribe, view profile, receipt, etc) it won't tell you which one they clicked on. Perhaps that's a tool we need to program separately.
Ben
Verified reviewer
Computer Software, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Game changer for delivering transactional emails
Very happy with it! Customer support is quick and friendly.
PROSIt just works and gives much better deliverability. It also tracks email opens which is great for e-commerce.
CONSI have nothing bad to say about Postmark App..
Reason for choosing Postmark
Good word from peers. Good price.
Ben
Design, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Simple, easy to use. Just works.
This has allowed me to transfer the transactional e-mails on all our client websites. Deliverability is excellent, which is the main point of the service. The price is good too.
PROSThe concept of different 'servers' for separating out your transactional email for each site/software that you hook up is great. It works really well. Deliverability is solid, with great reporting.
CONSTo be honest, there's almost no downside. Small niggle might be the reporting only lasts for a while before it's deleted.
Reason for choosing Postmark
Price, integrations and ease of use.
Reasons for switching to Postmark
Price and tier limits.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The best option to send transactional emails
We are very happy using this tool. It's the perfect one for sending transactional emails.
PROS-Very easy to use and integrate. -Great price.
CONSLess direct integration with other services
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Postmark is a great, straightforward service with phenomenal support
Postmark lets us reliably send transactional email with little fuss, and works well every time.
PROSWe've been using Postmark for years for our transactional email, and we've always found it to be reliable, well built, and a great API to interact with. Our interactions with their customer support have also been great you can tell they're a small, well-run business focusing on doing what they do very well. The pricing is great, as well.
CONSI'm really reaching to try to come up with anything negative to say here; Postmark is focused on doing a few things, and doing them quite well. We'd love a few very specific features that don't exist yet, but beyond that, I can't think of anything to complain about.
Scott
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Truly Helps With Email Deliverability
Postmark has been a huge asset in terms of increasing sales by increasing email deliverability. I was having trouble with ALL my emails getting through, including crucial messages to new customers, so I was right away starting off on a bad note with new users. That is now a thing of the past!
PROSThe biggest PRO for this app/system is that it does exactly what it is supposed to do. I was having issues with emails bouncing, tagging as spam, and so forth, and everything was pointing to my web host. After some research, and having an issue with a competitor, I flipped over to Postmark and within the first 24 hours I was not only running, my deliverability shot up over 60%. Their self support systems are also really informative.
CONSNot really a con, but you need to know a bit more than the basics when it comes to web development and setup to handle this. WordPress warriors need not apply - maybe that is a PRO.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great developer-oriented service for all your transactional emails needs
I love the developer-centric route that this service takes, it's so easy for anyone with dev skills to set up Postmark and have it running in little to no time. Their dashboard is one of the best I've used, providing a comprehensive and clear snapshot of the state of your emails. They put great thought and a lot of effort into making sure that your emails get delivered successfully.
CONSIf this is the first time for you setting up a transactional email service, it might take some time to get acquainted with some of the underlying concepts that Postmark uses (e.g. servers or sender signatures) but thy shouldn't discourage you from using it, you will be rewarded with a great and reliable service!
Bhagya
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Very Afforadable transactional service
If you are looking afforadable transactional service, then you are at the right place, it give 1000 email at 1.5 USD. which is very affordable after Amazon SES, it also have very good repuation of IPs that help to get email deliver to the Inbox.
CONSHave a not find any difficulty yet, but have receive an email that from July onwards they will switch the subscription to montly basis instead of anually, that too also comes after active campaign group take over the postmark app
Jake
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
Great, reliable service. Friendly
We received a well priced emailing system that allows for analytics above and beyond other offerings or self-implemented systems. Postmark's web API and libraries are easy to use and fit organically into our systems.
PROSWonderful support staff and great introduction offerings to new users. The spam notification is easy and doesn't cause me to freak out when a few dozen emails bounce. The classification of emails makes it clear where problems lie and has helped us to debug numerous issues and identify what steps we need to take to ensure our emails are able to serve their purpose.
CONSSome improved querying ability on contents of emails sent and recipients. The ability to apply more tags would be nice as well.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2019
Good DMARC setup advice & weekly reports
It greatly facilitated our initial DMARC setup and deployment and helped us identify mail sources that were legitimate, but non-compliant. We were able to correct them and continue to track the performance of DMARC on our domains
PROSWhen we decided to implement DMARC this is the first product we came across that offered excellent information and details about how to setup and implement DMARC. Combined with the fact that they offer a free weekly DMARC reporting service makes them a clear and obvious choice to consider when deploying DMARC.
CONSThe reports are fantastic, but if you need to drill down into specific details to analyze and troubleshoot DMARC issues the software falls short in this regard.
Reason for choosing Postmark
Cost
Mitch
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
It's so good I almost forget that we're using it
Our transactional emails all go through this system. Works like a dream.
PROSOnce you are configured and setup it just works, period. Postmark feels like it has the reliability of the electricity in your home. It's just there working for you all the time 24/7.
CONSTo be honest there are no cons I can think of. Our developer set it up, and all I see is the monthly bill and aside from that everything works exactly as it should.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2018
Superb Transactional Mail Provider!
Postmark = Quality all the way. Email delivery is blazingly fast and the dashboard makes it very easy to trace activity and debug if needed.
CONSAt first, we tried other services which gave us a little more credits per $. But when we noticed that one other service was occasionally on the spam list, we knew it's much more important that's it's reliable. So we switched asap to Postmarkapp.
Gideon
E-Learning, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Best customer service for an email service
They have the best customer service for email services, I've tried 4 including sendgrid, they're the best with customer service.
CONSI can't think of a thing, I have not used postmark for long enough
Reasons for switching to Postmark
Sendgrid didn't approve my account or mention any specific reason
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2019
Incredible Tracking Tool!
Postmark makes it really easy to track our incoming and outgoing emails. We send a lot of automated emails through our own internal software, so Postmark has been integral to our quality assurance procedures. It helps us troubleshoot with clients and creates a sense of security, when you're concerned that maybe your email didn't send.
CONSThe search feature was not very intuitive, but with a little practice, the software is super easy to use!
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great Email Management
Email management for outgoing emails.
PROSWhat I like most about this software is the ease of use, options are straightforward and easy to understand. The search tool is powerful and quick as well.
CONSSometimes the information can be somewhat hidden, reasoning as to bounces or email failure. Some categorization would be helpful as well.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
No Frills Email
Pricing is great, is so easy to get started with their API or SMTP. Great metrics on emails that are being sent as well. It does what it does without fuss or overly complicated "extra" features.
CONSTheir templating system could be better as it's very basic. Being able to set a base template (Header and footer) isn't possible meaning any major changes can be time consuming.
Jessica
Consumer Goods, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Great for easy cash
I keep the app on my phone and when I have a free minute I can check on my inventory and offers sales to my likers. It's an easy way to make quick cash. When you make a sale, Poshmark delivers you a prepaid mailing label so you can just fix it to a flat rate box at the post office and it's on it's way! I feel like I have a small business, communicating with buyers, wrapping my products and shipping them out. A great way to clean out my closest and make cash on stuff lying around.
CONSThe cut the company takes from the sale is larger than preferred. But it's worth it to get your stuff on a platform and in a marketplace where people are looking for any type of brand or named product.