All Rooftop Reviews
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Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Rooftop Software Review: Streamline Operations and Improve Communication
Cloud-based platform that offers project management and field service management solutions.Specifically designed for businesses that provide services such as HVAC, plumbing, electrical, and other home and commercial maintenance services.User-friendly interface that allows technicians to access job details and customer information from their mobile devices while in the field.Real-time updates on job status, inventory levels, and other metrics.Helps automate manual processes and improve communication between technicians and customers.Offers a free trial period for users to test the software before committing.
CONSMay not be suitable for businesses outside of the home and commercial maintenance services industry.Limited customization options may not meet the specific needs of all businesses.Some features may require additional setup and configuration, which can be time-consuming.May not be cost-effective for small businesses or individual service professionals.
Preston
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Very pleased
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department. I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'
PROSImproved proactive follow-up & productivity. More detailed analysis on closure delay of tasks & other details.
CONSSpeed of the internal search engine needs improvement. Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move. It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.
Reason for choosing Rooftop
User Interface - easy to use and quick start up Local company with quick service support
Vendor Response
Hi Preston, thank you so much for your review and for your precious feedback!
Replied May 2021
Louis
Pharmaceuticals, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed June 2021
Most of the options are really useful, this app allows a very professional customer support
Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.
CONSWaiting time when charging a discussion.
Musliah
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2022
Rooftop is savior for project collaboration
It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.
PROSHelped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.
CONSIt was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.
James
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Collaboration email in an organized way
Helped our team to develop an entire project, all in a home office.
PROSWorks via the web; no need to install programs, helps the team to work as a team through tasks; helps to organize the inbox in an effective way, creating filters and giving importance to real objectives
CONSI believe it needs new integrations with other tools; Search tool is a bit slow, could be improved.
Mohamed
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Bon outil
Mais en générale il fonctionne très bien , et très pratique pour gérer des emails
PROSsimplicité, efficacité. bon support technique
CONSpetit bug parfois , après les mises a jour parfois il y a des données ou choses manquante
Simon
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
.
- Facilité d'utilisation - Interface web - Evolution du logiciel dans le temps
CONSRien pour l'instant
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed August 2021
Rooftop, Is it for you?
This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.
PROSAll liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.
CONSIt can be a little slow to load and I would like it to have more mobile function
Sean
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Overall it is quite useful, but sometime it maybe quite slow.
No comment from me, it is very useful overall
PROSThe product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.
CONSSome time it might very slow in terms of loading
Chris
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2021
Great tool to capture every step of the journey
Ability to track interactions with clients and quickly revert to previous discussions or promises.
PROSOne location to stare and document your daily interaction with clients
CONSFind that the dates do not reflect properly when making changes.
Linda
Machinery, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Mon quotidien a changé
Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop
PROSL'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser
CONSLe chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.