All Socialinsider Reviews
1-18 of 18 Reviews
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Cosmin
Verified reviewer
Banking, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Socialinsider - we used for benchmarking and reporting
We are doing or periodic benchmarking reports and it works great after the initial setup which for us took a while because it was a large project
PROSWe liked the fact that we could add as many profiles as we needed (and they were a lot) Also, the team was very helpful answering all of our sometimes silly questions and they explained also the functionality that was not that obvious - like the creation of brands And the brands reporting - very useful
CONSNothing comes to mind- maybe some other exporting options
Reason for choosing Socialinsider
The friendliness of the support team and the number of profiles in the plan
Dorra
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
A great tool for optimized client reporting!
Before using Socialinsider, we were not able to have a platform allowing us to have consolidated reporting for our clients and their competitors. With Socialinsider we are able to reduce the time spent on reporting allowing our Social Media Managers to spend more time on providing added value to our clients.
PROSThe best thing about Social Insider is regrouping all information and analytics allowing us to monitor the performances of the campaign in one tool.
CONSWe would love to see Pinterest reporting added to the software.
Reason for choosing Socialinsider
Socialinsider was the best option taking into consideration the cost and the requirements.
Reasons for switching to Socialinsider
The cost versus functionalities
Anonymous
501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2022
Decent tool but bad choice
I bought Socialinsider by a lifetime deal, so maybe I shouldn't complain, but to be honest - if I had to use it for work, I'd choose Sotrender or anything else. It leaves you with a thought that you're not closer to understand what's happening with your social media channels.
PROSIt shows info about social media profiles - yours and your competition.
CONSIt's messy, its metrics are not clear, you can't configure dashboards.
Georgeta
Verified reviewer
Automotive, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Awesome team, i like this app
Socialinsider is a great app for creating reports and reporting to your clients about their activity and benchmarking with the competition
PROSI'd say the automated reports were the thing where Socialinsider helped us the most After a time setting the profiles up, the team was up and going and we got the value for money in no time. Their customer care team was really helpful and they did an onboarding meeting with the whole team to get us all up and running - this was really helpful!
CONSThe ppt reports have image charts, i’d love it if they were native so they'd be editable
Reason for choosing Socialinsider
Cost and friendly team
Andra Mihaela
Verified reviewer
Information Services, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great app, great customer service
I would recommend Socialinsider, and I did, to other friends in agencies because it’s a very useful tool. It saves a lot of time at the end of the month when you have to send out the client reports. Also, much easier with the automatic reports
PROSLiked the fact that we exported a huge amount of reports with very little work. Also, we had some history posts requirements to get really old posts and they helped us fill those data gaps. By the evening they did the magic and the data was there with no additional costs. The app itself is very straightforward - after the setup, you just go, click download the reports (or setup automated reports) and you're done
CONSIn my opinion, parts of the reports go into too much detail and do not need that.
Reason for choosing Socialinsider
The price
George
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great tool for analytics
Using Socialinsider, I’ve achieved my goal and I was able to increase my Facebook and Instagram online community.
PROSI saved a lot of time because before using this tool, I had to look at each profile every day, and this became hard. With their reports being sent directly to my inbox, I could focus my attention more on what I should post.
CONSBecause of the time-zole, sometimes when I have questions and I need to talk to someone on the support, I have to wait, but it’s ok
Leonard
Music, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product and great customer service to back it up.
It's really helping me get a solid grasp on what's working for me. I'm focused pretty much entirely on Instagram right now and it's given me some killer insights to basic things like timing and tagging that aren't apparent at all from the in-app analytics. It's a pleasure to use.
PROSIt was really easy to get setup and get straight to useful information that I could work with. For the times I had any confusion, the customer support chat went above and beyond to not only answer my question but also provide useful information allowing me to make better decisions regarding how I formed my strategies.
CONSIn regards to Instagram setup... certain aspects were a little confusing at first though this turned out to be more of a limitation of the service integration than anything. If you've got a Facebook account though, you shouldn't have an issue. If you don't you, can still get a ton of useful information out of the service.
Reason for choosing Socialinsider
Customer support were awesome. Patient and really went above and beyond in ways that exemplify top-tier customer service.
Ion
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Loving this analytics tool
As a whole, SocialInsider is the most intuitive reporting and insights platform – we really appreciate the data accuracy and the minimal and easy to understand design of the pie charts. That we can see both our own channels and competitors’ channels in one place. And these are even marked as Own and we can categorize them by projects.
PROSBeyond the comprehensive analytics features that automatically show engagement rates and engagement by day for most platforms, the customer service is fantastic, quick to reply and sensitive to our needs. I think that Socialinsider is the most comprehensive social media analytics that I have ever used.
CONSMore Facebook video insights would be nice…
Andreea
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great tool for detailed insights into social media
Time-saving social media analytics tool that offers valuable data about my brand's performance and my competitors.
PROSThe tool is very easy to use and the automated reports are a lifesaver. Also, I received exceptional customer support through chat that not only answered my questions but also gave me additional guidance to help me develop my strategies more effectively.
CONSThere are no downsides to using Socialinsider.
Alin
Research, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
With this tool I was able to save time on reporting
Using Socialinsider’s automated reports, I was able to spend more time creating speeches for future clients.
PROSSocialinsider has been an excellent decision for me because the dashboard looks clean, and it is easy to use. Not to mention the automated reports, which are really useful for me.
CONSSometimes I have to wait more than 1 minute to download a report, but this doesn't bother me so much.
William Oscar
Hospital & Health Care, 1 employee
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Nice experience
useful information
PROSSuper customer service very kind people! as a trial user you get more nice options compared with some other programs.
CONSmaybe having broader metrics options to analyze some other different numbers but im satisfied.
Peter
Photography, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Amazing reporting and insights
It's an easy tool to measure & compare marketing campaigns or to quickly check how well specific content is performing.
PROSEasy to use fully automated reporting, great support.
CONSSocialinsider has been evolving very well in the last years, thanks to user feedback, so no dislikes.
Vlad
Verified reviewer
Marketing and Advertising, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Socialinsider is a great tool
I've been with socialinsider from their launch. They've been constantly developing and improving the tool. Their team is very nice and responsive to suggestions. Keep it up, guys!
PROSSocialinsider has a good looking UI that features all the important metrics one would want to analyze his own social metrics or his competitors. It really does save a lot of time and offers a bigger, clearer picture.
CONSAt first, I wanted a Youtube and LinkedIn integration, which they didn't have. But now they have introduced it as well.
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Socialinsider Analytics Review
My experience with Socialinsider is great. Their team is friendly, responsive, and open to suggestions.
PROSSocialinsider is super easy to use and shows all the data I need to know not only about the brands I manage, but also about the competitors.
CONSThe tool works perfectly and there are no downsides. Highly recommend!
Charoo
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best Social Media Analytics Tool
The software is very user friendly just like their customer support. I used the software to complete an assignment from the University. It took me less than two hours to get all the analysis done which I needed, not a few but 24 different URLs. Definitely one of the best analytics software available online. Used it for Instagram, YouTube and Facebook engagement analysis.
CONSNothing in particular. But analysis of individuals' pages would be helpful in cases where commercial pages are set as business pages
Brittany
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Customer Service - Hashtag Analytics Report
Socialinsider was amazing at catering for what I was looking for. [SENSITIVE CONTENT HIDDEN] and the team were extremely helpful in being able to provide my with a Student profile that enabled me to access critical data, in a short time period. I highly recommend using Socialinsider if you are wanting to investigate into an Instagram hashtag, as the display of the data was incredibly easy to view, extrapolate, and analyze!
PROSVery easy to use and high-level insights that are extremely useful.
CONSThe software worked very well and I did not find there to be any faults.
Christiana
Apparel & Fashion, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Perfect tool to get all the metrics you want!
A source for complete & honest information, specially for competitor analytics on social media.
PROSUser-friendly interface, easy to use & download reports in whichever format you wish. Possibility of scheduling the reports to download. Benchmarking.
CONSAll works great, no dislikes at the moment.
Anonymous
11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Socialinsider, app i recommend for analytics and reporting
I’d say that this tool is a must have if you do reporting and analytics. It’s easy to use and in case you have any question about the metrics the social networks give, the team is always willing to spend the time to explain everything
PROSI really like it that when I hit the swaps limit, they let me add some more profiles. Mine was was a one time project and they helped me do the job at a lower cost, without the need to upgrade to the more expensive tier
CONSNothing comes to mind at the moment, all is working as it should