Overall the Experience has been excellent

What I like most is the ease of use and how intuitive it is. From day 1 our company adapted quickly to the use. I still think we are not using the program to its full potential. The email notification & diary function is a awesome time saver.

So far nothing has really come off as least likeable.

Overall I really like this software and would highly recommend it to any small to mid-sized agency that needs help to organize their project flow, tracking, client and vendor communications/task tracking/follow up and A/R or A/P.

Workamajig helps our brand management agency track all necessary project information in one central location. Everything can be documented, from tasks to meetings, time entry, creative briefs, project proofs, PO's and invoicing. It is fairly easy to use. Also it is great for looking up projects from the past and creating new dockets based on the structure of past projects. Because Workamajig is web-based it provides a very user-friendly interface for team members no matter where they are located. Project home pages can be customized by each user, so they can show or hide a dashboard that features what is most important to them based on their role or how they work. Access rights and privileges are easy to assign as well.

It can take a while for new users to get used to where everything is accessed as far as entry points for critical information or reports that you can pull. The user interface can be a bit confusing for project income forecasting - for example having to open more than one area of the project to enter Accounting information and billing dates, as well as checking off - "Include in Forecast" at the estimate stage. There are also many ways to achieve the same goal but it can be more confusing than helpful for some - I think there could be some simplification of steps needed for setting up things like project sales forecasts.

an overview of projects and their due dates organized by tasks.

No longer in flash, it is an elegant design that is easy to read. The customer support is good. They work with you and often bugs are fixed. Projects are clearly sorted by deadline.

It's great for simple deadlines, but It doesn't have any tools to sort out congested schedules. e.g. what software can stop someone from being booked 84 hours in a single work day. It's very manual. updating projects can be time consuming and human error with the interface has lead to scheduling errors. It's not very compatible with other common office programs (e.g. can't get it to sync for meetings in outlook and we don't want to use jig for all our meetings). This means we only use a small portion of the software relating to project schedules and budget. Hard to establish priorities. Some information is hard to find with their interface. (e.g. several clicks to find the task number required to enter your time if you are entering a task that you weren't assigned)

Ease to manage capacity and see things in real time.

A lot of great features that we didn’t know about.

Cross functionality and time tracking to projects

There is so much to learn! Even with Bootcamp, I feel like I’m just scratching the surface.

Not great. We ended up requesting a refund after months of testing and never being able to get it to run the way we needed it to run for or processes. Support didnt seem to understand our inhouse Marketing design and review process.

In our initial meeting with their representatives its seemed this program would work well to replace our outdated project management software

Nothing worked as it was described to work in initial meetings and support was very little help. I felt as though we were beta testing this program for them and pointing out all of the bugs, for which they had no solutions. Sharing reviews of Marketing materials, receiving comments back and keeping the project flowing became impossible with projects falling into oblivion and not showing up in anyone's queue, depending on what was clicked where or who clicked it when. This ultimately drove us to look for another program.

I try to use it as little as possible. From an interface that makes me pray that future generations never see it, for fear of embarrassment, to a completely average list of features, most of which are completely useless to me, I find workamajig is best and perhaps only suited as a time entry and billing platform. Strip it of all the bloated nonsense and I think you have a much better product.

Budget tracking. Time management. That it can serve as a single source for the entire length of a project, making it easy to track progress over time and locating assets from as far back as the beginning.

The clunky interface. The difficulty of navigation. That anyone can look at any diary post, regardless of whether they are on the job or not. That you can't download all attachments at once. That it still runs in Flash despite Flash being the industry standard from 10 years ago.

Workamajig makes it easy to have time tracking, project management, billing, and more all in one place

Workamajig has so much functionality that the platform is overwhelming. The design is incredibly dull and made it hard to motivate a creative team to use the platform to track time.

It works great for what we use it for now, I've never worked with customer service yet or had an opportunity to explore the full features, but for hours tracking, project management and budget, it works well and does all we need!

Workamajig is quickly being spread across our entire company to be used for budget tracking. project management, and to do lists. The budget tracking and project management is the easiest portion we use right now. It's easy to start a timer on a task, track my team's hours and ensure they are putting the proper work into our projects.

It's a little clunky, the interface is big and complicated. A lot of buttons and access points that makes the whole tool seem overwhelming.

I’ve only been using WMJ for about 5 months so don’t have that much experience to go off of, but I’m excited to learn more!

WMJ is not a one size fits all PMS. It’s very much “either/or” which I think makes for great customization and easier usage.

Since this is such a customizable PMS, the amount of options or add ons can at times feel overwhelming.

Overall, my experience with Workamajig has been great. If there is something that I feel would make my life easier, they send it to the engineers who review, and add to the next update. If I have special reports that I need, but cannot figure out on my own, they create them for me. They have helped walk me step by step through the process from day one, and have made many updates and improvements to the software along the way that has been beneficial.

Workamajig is easy to set up, easy to use, and easy to train new employees. You can jump in using everything or ease in using different applications. The training staff is great at answering questions, and they are very helpful in getting set up, and walking you through various changes as your business changes and grows.

We chose to use our own server, instead of being on the Workamajig server. I would recommend that you be on the Workamajig server, as they make certain that updates are completed in a timely manner, and in the long run will make your life easier. This is not really something that I dislike about the software, but a recommendation that I would make to someone thinking about purchasing.

I can't get into specifics on how our company uses Workamajig due to confidentiality reasons, but I will say the Workamajig team whether it is the leadership, support or engineering team is definitely a Class A organization. They put forth the time and effort to support their customers which is priceless in todays environment!

What I like most about this software is the ease of use for the admin functionality. When the business comes for updates, its easy to come up with a solve and address their business needs. We have expanded Workamajig use in so many facets of the business. Due to this and the automation that can be set up with other applications we are taking efficiency to the next level.

Teaching the business was a little bit of a struggle since there are so many ways to get to what they are looking for. Although listing this as a con, it can be taken as a positive also. People think and operate in different ways! URL's can also be supplied and set as a bookmark to help users out.

Easy to track and change time for projects.

Not very user-friendly. There is a somewhat steep learning curve just to figure out how to locate projects and track time. Icons are small, unclear, and don't relate at all to the actions they represent. I also have problems attaching documents to diary notes at times. It seems like special characters (even dashes) set these problems off, but I'm not entirely sure because Workamajig doesn't always give me a clear diagnosis.

As a project manager it's been very useful in keeping project information all in one place. I've worked at another ad agency who didn't chose to have Workamajig help custom tailor the system to them and it failed miserably. That's not the case here and it works well.

It's easy to navigate and find what you're looking for.

It's unfortunate that you've decided to stop updating Classic Workamajig. Platinum has some great features, but because it's a responsive site (as it changes size), it's difficult for me to work with on my computer. I can't have two windows open side by side, Workamajig Platinum and another window (which I'm using to enter information from into Workamajig). If I have them side by side, I can't see the information needed in Jig, and Jig continually tries to resize itself and resubmit information via reloading the page when the window is resized. I never had this problem in Classic. Please fix this!

We have used Workamajig for over a decade. We first used it for its time management and project management functions, but then we transferred our accounting onto Workamajig and now have a complete dashboard for our business.

Workamajig is a fully integrated agency management, which means that you can see a direct connection between projects, resources, time, money and profit.

The CRM/sales component and the vendor management components of the software are its least powerful options. Also, the fact that data are kept in silos means we can't find correlations as deeply as we wanted, but this is mitigated by the fact that there are plenty of excellent and powerful reports and reporting options.

Our experience with WMJ has been mostly positive. It is always a transition to move over to a new agency and accounting software. They were very helpful during the transition with a lot of training and reaching out from our contact at WMJ.

Search bar feature-- I love that you can search for any vendor, vendor number, project number at the top of the screen quickly and easily.

Some of the reports are not as easily customizable as others. They ARE customizable in the new mainframe, Platinum, but we still use the Classic version. Eventually we will have to learn the new software and switch over. It could pose challenges, as they will no longer update the Classic version once Platinum is fully functioning.

We previously had separate systems for project management, timers for time sheets, time sheet entry, and tracking sales and prospects. With Workamajig it lets us do everything in one place. No more having 4 or 5 different websites or applications open at once.

The flash version constantly freezes for me. This generally wouldn't be a problem as they're moving away from the flash version anyways, but there are issues with the new Platinum version. Meetings are moving around or disappearing without a user making those decisions. When stopping a timer it will occasionally record that you've been working for negative time or just 0 out.

I like that you can create a bunch of different job needs (estimates, time sheets, etc) all in one system.

I struggle with the new format because i have to go into a bunch of windows to get one piece of info and then exit and then go back through the process when i have to update something again. I spend more time going through the windows than working on the job. The calendar job start and end dates are absolutely infuriating. Every time i change one date, others change. it will even change the logic option (must start on, must end on) on me, which doesn't make sense. Our projects are so different, i just want to be able to put whatever dates I want without the system trying to correct me.

I like that it let's you integrate all aspects of the business. From finance to scheduling. It has lots of capabilities in one package.

Figuring out how to use all the features is not so straight forward. It takes a lot of research to learn how to do certain functionalities such as setting up tasks lists for users.

JIG provides reasonable daily schedule management.

Flash, Flash, Flash. The name of the product is silly really. I am a little embarrassed when a client asks what we use.

We mostly use this system for job numbers, budgets and estimating/invoicing. It performs best for us in those key areas.

Its user friendly for budgets, teams and schedules. The dashboard allows you to see how things are tracking to budget and if you are in the green or red of projects. Only downside to this is it requires that people do their timesheets on time. :)

Really time consuming to estimate hours, assign staff and create timelines in this system. In the world of advertising, things change, so I'm hoping WMG rolls out a system to make scheduling more efficient so it's less time consuming.

If I didn't have to use it at work, then I would never otherwise use it. The extreme lack of design seriously hampers the software.

Being able to update my timesheet from anywhere

Being in flash, the awkwardness of the windows, and the extreme lack of design make it a very clunky program to use.

In Platinum, you can star specific tasks, which helps to organize your day and keep track of what you should be working on.

Platinum requires more clicks to do the same thing (like 100%ing tasks), and I frequently couldn't figure out how to do certain things after my experience with Classic. Classic frequently bugs out and requires a refresh (and logging in again).

Workamajig makes it easy to track your project. It seems to track everything from start to delivery. But I feel that our organization isn't using it to it's full potential. For instance, I don't use it to estimate projects. We use excel for that. it seems like I should be using it from start to finish and not just to enter my time and write PO's. I wish we knew it completely, we could really tap into it's power. I would love it if it was as intuitutive as an Apple product.

I like that how all the functions thread together. Platinum has a better interface than the old version that some people in our office uses. Once you have a handle on the software you can unlock a lot of it's potential.

It can be complicated sometimes. It is not as intuitive as I would like, so I need to ask a more seasoned user how to execute PO search functions, etc., and even then it can be trial and error.