Great, easy to use, affordable, functions really well in every area of our clinic.

Easy to use, great price, can add on as needed

Paying for customer service, not terrible get updates with that too

Great

Outstanding always solve my problems on the first call patiently.

It times out too fast. We and support have dealt with it but I still must repeatedly sign in all day even if left 5-7 minutes. It’s a drag signing in 20 times a day.

5 out 10. You get what you pay for. A mediocre EHR software.

Scheduling patients application has always been the best feature on this software.

SOAP note taking is outdated, normal values are incorrect, ease of use is poor.

Scheduling, reports, managing member info and notes, critical charts and records.Customer service has been very helpful. [sensitive content hidden] have been a gift!

Most everything we need for daily function is included and all works together smoothly

the product tends to feel antequated and "old-school"

The most important like for me is the service provided by EZBis. They were there for me anytime I was confused and help me around each corner. The staff is kind, helpful and best of all knowledgeable. Oh, I forgot to mention that the staff is patient with their clients. everyone is top notch in my book.

Nothing is wrong with any encounter I have experienced.

Overall, EZBis is a very easy platform to learn, implement, and use. I have used it before in years past and just purchased the entire platform late in 2020, and I am still learning all the features. It has already begun to save me time and energy, and I know it will provide more of that the more I learn all the features. Overall, I could not be more pleased.

I love every feature of the EZBis software. The notes are easy and have every feature needed to keep accurate daily SOAP notes. I have used many software packages in the past, including PracticeSuite, ChiroTouch and many others. EZBis has the features that I enjoyed the most, and they keep upgrading and innovating via client suggestions. There are many features I still have yet to figure out, but the tutorials, manuals and trainings are extremely helpful.

The only feature I would like to see, since I know documentation necessity very well, it the ability for the EHR to have a more easily customizable combination use box for choices when writing your SOAP notes. Otherwise, I have no cons to the platform at all.

Easy and functional, customer service is 10/10 and always super helpful

Can't think of anything at this time!!!!

We have been with EZBIS for over 20 years I believe and any time we had issues, they were resolved quickly. Again, I love the fact the software is easy to use and train staff on.

Did pretty much everything we needed and was easy to train new staff on.

Our office does dictation soap notes and it was challenging for the doctor at times to work within the format, but ultimately it does and that is what counts.

easy soap notes, new texting reminders….

ease of pulling data together for a quick look up

It has overall been a good experience. When we first started using EZ Bis it would have been very helpful to have been told to get both Front Desk and Collection Desk modules at the very beginning. Have to change to OPEN ITEM accounts a couple of years later when we added Collection Desk was a bit complicated, especially reconciling the old insurance claim information.

Being able to call and speak directly to customer support is extremely helpful!

When using the Front Desk or Collection Desk modules, it would be very helpful when exiting from a patient's account and searching for another patient with the Select Patient search window, that it would go DIRECTLY back to the same letter of the last name of that previous patient. Example if the last name begins with S, when exiting that patient's account, the window should go directly back to the names that begin with S. This especially occurs when reviewing ERAs because they are listed alphabetically.

We have used EZBis since 2014 and have valued the ease of connecting with customer service. They have continued to take our suggestions for improvements and implemented many of them.

I like that there is an app that I can check our schedule while on the go. I like that billing, insurance and scheduling is all in the same program and connected together.

It is challening to add new treatment methods or testing or treatments to the system. I wish there was an easier way to add new things. I wish there was a way to customize online scheduling. We do not use it because it does not work for the way we set up our schedule. I wish there was a way to customize each screen. I do not like that we cannot customize new patient intake information for patients to fill out and autofill into their account. We have to use the portal intake function and still give them papers to complete.

The ease of getting patient's medical record, and the customer services are awesome when I need the help (some of them)!

The only thing that I have challenge through out my 12 years using this program is that when I encounter a problem (which sometimes happens during my business time) I have to tell exactly what I am doing when it happens. Some of these problems happens to fast or I need to by pass it to get the patient check out or helping a patients with something they need. Tracing the steps to create the problem again is hard since I am the only one working at the front desk.

In a Chiropractic office, this software is invaluable. It is very user friendly and easy to train new employees on. They certainly have the best customer service in the business, very polite and very responsive. We have been happy for decades now!

Have requested on multiple occasions now to have an update where the system will allow billing single date per claim or multiple dates per claim to run PER insurance company rather than all or nothing. It is VERY costly and VERY time consuming to find and print out EOB's when only (1) insurance company we handle needs one date per claim. This request seems fairly simple, but has yet to be addressed.

Ease of all its functions for both scheduling and billing.

some on the scheduling pieces could be improved.

When beginning my practice 17 years ago it offered everything I needed and insurance companies expected

New additions cost monthly. That I can't access my system away from the office without losing my desktop.

PROS: There are way too many to list! However, for us, the main attractions are ease of use, flexibility, and customer support. We presently have 3 locations, Chiro, PT, and Medical. Because there is always some one new at one of the offices, ease of use and the ability to train someone quickly is paramount. Ezbis makes the training easy. They'll even log on and help train someone. The system is flexible and does things other systems do not address. Can you enter a new patient, hit a button and have all their insurance verified and inserted into their account? You can with Ezbis. Dreading January 1 because you have to reverify ALL your patients again? In Ezbis, you pull up the patient's account, click 2 buttons and boom - its all inserted for you. No calls to the carrier means we literally save hundreds of hours per year! In the medical world special "NDC" numbers are a required to bill certain procedures. Ezbis inserts them automatically. Same issue with modifiers and fees - once set up, Ezbis inserts them automatically. The doctor doesn't have to deal with them! Even CPT code variations are dealt with automatically. Ever get a denial from Medicare or United when billing 97014? Ezbis can be trained so that when you hit the "stim" button it adds G0283 for those carriers. In a large office with lots of staff we can't have multiple buttons for the same service without making errors (one for medicare, another for united, another for other insurance, another for cash, etc.). In our offices we need the computer to be simple and help to create efficient workflows. I could go on and on. When it comes to support they can't be beat. Yes, you may have to wait on hold for a few minutes at peak times - but they'll usually fix the issue right then. Is it 100%? Nobody is, but it beats the heck out of waiting for a response for 3 days (yes, I waited 3 days from a software vendor). CONS: The EHR could be, and should be faster (1 star deduction under ease of use). Appointment reminders are great but get expensive for a large volume. I would also like outcome assessments to populate the check in kiosk based on where the patient is in their treatment program. I have owned three other systems and researched most of the other players. For us Ezbis is the clear winner.

It works well enough that I have decided to stay with them despite their flaws.

EZBIS appointment scheduling, appointment reminders, personalized texts, billing, account management and practice management through its extensive reporting is the best.

The notetaking system is not user friendly. It is far too cumbersome and time intensive.

EZ-Bis software is constantly updating to stay abreast of all the new medical legislature. It is ICD-10 ready and makes the transition as easy as possible for me as a doctor and for our staff. I have been doing the EHR compliance for the past couple of years and have passed and been paid without any difficulty. The customer service is amazing. They offer training to all my new staff and are easy to contact in the event of a problem. The software company is great at breaking down what our clinic needs to know when legislation changes or when they have updated their system. The program is extremely user friendly, everything is easy to find and input. Most of our claims sent electronically through the program come back within the week and are paid directly to my bank account. If there is a claim error the system catches it immediately or the processing center alerts my staff if the insurance company rejected the claim.

Nothing. Their customer service is great! We have already transitioned from ICD-9 to ICD-10. They are great with following up with any technical difficulty we have encountered within a timely manner.

Great company! Very responsive! And very short hold times on the phone!

The customer service is excellent. The product is very user friendly and they are always making improvements.

I wish they would have Place of Service on their super bills. We are a cash practice.

Overall excellent product.

I have used EZBis since 1989. I watched it change and grow. They implemented suggestions into the software fairly quickly. It's easy to use, easy to modify, easy to learn.

It has no cons. When something does need changes, I just make suggestions and the team works them in.

Consistency of product evolution as industry changes, along with ease of use.

Having to change posting date if multiple work stations are using a different posting date.

Overall the experience is great and I would recommend.

EZBIS software is by far the easiest billing software I have used in the over than 25 years of medical billing.

No cons-The customer service you receive is awesome.

The program is easy to use and great for admin use as well as ehr for the doctors

Nothing we really don’t like. Any issues we have had we were able to get help quickly to fix them

I am new to the ins and billing world and have had to reach out to WZBIZ Customer Service often. More than once a week and at times more than once a day. Not one person has seemed bothered. Only helpful This system is as user friendly as it gets. I can not say enough how much I appreciate this team and enjoy this company.

Everyone I have spoken with has been so helpful and patient. Very informative, user friendly, professional and with a welcoming tone and whit that has been much appreciated. Outstanding customer service. Can not say enough about that.

I honestly can not say there is anything I have found to speak negative about. This system is very practical and user friendly. The customer service is top notch. Out of 10 its an easy 11 for me to rate my experience.

They have always been great, easy to get in contact with. They always return calls right away and their support staff is wonderful.

It is user friendly which makes it easy to train others.

We did not like the cloud base system and went back to the standard system.