All AbbaDox Reviews

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Raul

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

True Partners/Collaborators

A company or product is only as strong as the people behind it. That is what separates Abbadox from other companies we've worked with. It's easy to make promises while trying to sell a product but there are very few companies who actually stand behind their words and fulfill those promises. Abbadox has been a true partner with us in improving our workflow and helping us to serve our patients and Medical Providers.

PROS

The product itself is sleek, robust and easy to learn and use. We've been able to integrate it seamlessly with our PACS and other business critical functions. The product is also continuously improving and evolving to stay relevant and on the leading edge.

CONS

Any negatives that have come up have been addressed quickly and efficiently

Reason for choosing AbbaDox

In addition to the features and fair fair pricing, we felt the people who we interacted with were a better fit for our organization.

Reasons for switching to AbbaDox

The old product was not keeping up with our needs and customer service was very poor.

Myrna

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Radiology practice

Overall experience has been great

PROS

Easy to use.Good for scheduling patients and organizing workflow.

CONS

at times Abbadox is slow at editing and signing reports

Vendor Response

Dear Myrna, Thank you for taking the time to review AbbaDox. We're thrilled you've found our software easy to use and effective in managing patient scheduling and workflow organization within your radiology practice. Regarding the occasional slowness you've experienced when editing and signing reports, we're sorry to hear about this and appreciate your feedback. Sometimes, these situations might occur due to a need for specific training or knowledge about the functionalities of the software. We would be more than happy to assist you with this. Our dedicated team can provide tips and walk you through the process to ensure maximum efficiency and performance. We encourage you to reach out to our customer support team at your earliest convenience, so we can offer personalized guidance and make sure you're utilizing AbbaDox to its fullest potential. We're pleased to hear that your overall experience with us has been tremendous, and we look forward to continuing to support your needs in the future. Warm Regards, AbbaDox Customer Support Team

Replied July 2023

Jackie

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2022

My AbbaDox Experience

overall a good program

PROS

being able to see if patients have multiple exams scheduled on the same day

CONS

when a patient reschedules you can't copy & paste their info to a different day

Vendor Response

Dear Jackie, Thank you so much for your feedback and for sharing your experience with AbbaDox. We're glad to hear that you find the feature to view multiple exams for the same patient useful. Our aim has always been to provide a software that offers convenience and efficiency to our users. On the issue you mentioned about the difficulty in copying and pasting patient info when rescheduling, we truly appreciate you bringing this to our attention. We continually strive to improve our software based on our user's needs and suggestions. This point has been taken into consideration and we will share it with our development team for further evaluation. It's great to hear that you find AbbaDox overall a good program. Our mission is to provide software that meets our clients' needs while also making their work easier and more efficient. Please don't hesitate to reach out if you have any more comments, concerns, or suggestions. We appreciate your valuable input! Best Regards, Customer Service Team, AbbaDox

Replied July 2023

michael

Hospital & Health Care, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

An amazing company with an outstanding software solution

Abbadox has been an amazing system to date. We replaced an outdated RIS and it's amazing to have so many new features available to our staff, patients and referring physicians.

PROS

Their software is feature rich. The integration was smooth and their team took their time to really understand our unique workflows so they could customize their system to meet our daily needs. After go-live, they're still working with our staff on an almost daily basis to ensure we're running at peak efficiency. If we should uncover an issue, they're amazingly fast on resolving it. Out of all our numerous vendors, I have to rate Abbadox as #1 because of their speed, and more importantly, their customer service.

CONS

To be honest, I can't think of any cons....the only con that comes to mind is that we didn't get their system sooner.

Reason for choosing AbbaDox

Abbadox had some great features available, but so did some of the other vendors. One of my deciding factors, Abbadox was one of only 2 vendors that actually came in, performed a workflow analysis and really understood our centers unique workflows. Most vendors just gave us the typical "yes, we can do it" responses but didn't really understand what we needed them to do for us.

Reasons for switching to AbbaDox

The software was old and lacking many features.

Rebecca

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

abbadox

wonderful

PROS

its very user friendly, and works great with aptient information

CONS

sometimes it is very slow, but other than that its wonderful

Vendor Response

Dear Rebecca, Thank you for your review of AbbaDox and for the positive comments about the user-friendly nature of our software. We heard your feedback about the occasional slowness and wanted to inform you that we recently implemented an update to address this issue. We are committed to ensuring our software performs optimally and efficiently, and we hope you will find improvement in its speed. We appreciate you sharing your positive experiences with patient information management using AbbaDox. Your feedback helps us to improve and provide the best service possible. If you have any more suggestions or need assistance with anything else, please feel free to reach out. Best regards, Customer Service Team, AbbaDox

Replied July 2023

Nicole

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

accesible

PROS

easy to access and manage, connect everything

CONS

needs internet full to work, if dont have internet cannot work with the software

Vendor Response

Dear Nicole, Thank you for taking the time to provide feedback on AbbaDox. We are glad to hear that you find our software easy to access and manage. We understand that our cloud-based design requires a steady internet connection, which may sometimes be a challenge. We are continually working to optimize our platform to function even under limited connectivity, but unfortunately, some level of internet connection is needed for full functionality. We truly value your feedback as it helps us improve our software and the user experience. Please do not hesitate to reach out if you have any further comments or suggestions. Best regards, Customer Service Team, AbbaDox

Replied July 2023

Javona

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

review mri

I love it

PROS

it easy to use and fast to learn over all i love it

CONS

it's slow at times but over all it it easy to learn.

Vendor Response

Dear Javona, Thank you for taking the time to review AbbaDox. We greatly value your feedback and are thrilled that you find our software easy to use and learn. We apologize for the occasional slowness you experienced in the past. Our team is committed to ensuring optimal performance and usability, and we're glad to inform you that a patch addressing this issue has been released. We hope this improves your experience even further. Your satisfaction is our priority, and we appreciate your kind words about our software. If you need anything else or any further feedback you'd like to provide; please don't hesitate to contact us. Best regards, The AbbaDox Customer Servive Team

Replied July 2023

Julio

Health, Wellness and Fitness, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Abbadox Careflow

In general, it is a positive experience.

PROS

user friendly software making it very easy for layperson to use in short training time.

CONS

as with any software there are always some glitches. the team at Abbadox seem to be able to resolve most issues.

Reason for choosing AbbaDox

Iam not sure since the purchase was made by upper management.

Fernando

Medical Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Feedback

has been positive but the implementation was very challenging, especially with the loading time.

PROS

its easy to use and understand, no issues with the application when its working properly.

CONS

implementations and fixes take a very long time to get resolved.

Darynn

Medical Practice, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Easy to Use

PROS

Finding reports is very easy. Saving the reports is very easy.

CONS

I only use the software to access reports needed and then save them to my PC.

Vendor Response

Dear Darynn, Thank you so much for taking the time to leave us this review. We're delighted to hear that you've found AbbaDox easy to use and that you appreciate how straightforward it is to find and save reports. Our team has worked hard to make these functions intuitive, and it's wonderful to know we're meeting your needs in these areas. Regarding the scope of usage, we appreciate your honesty and understand that your use of AbbaDox is specific to your role. We would be happy to arrange a short demonstration to highlight additional features that may benefit you. AbbaDox offers a variety of functionalities beyond report management that may further streamline your work process and provide additional value to you. Of course, we are always here to assist you in any way we can. Feel free to contact our customer support team if you have any questions or need assistance. Thanks again for your feedback - it helps us improve and serve you better! Best Regards, The AbbaDox Customer Service Team

Replied July 2023

Raysa

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Abbadox nuestra herramienta de trabajo en BM

Nuestra experiencia ha sido muy buena ya que ha llenado unas necesidades que tenía la empresa.

PROS

Lo mas que nos agrada del producto es la simplicidad con la cual lo podemos manejar, los colores de los estatus en el sheduler. La importancia de que podemos ver un flujo de trabajo al momento y mejorar nuestra puntualidad con el servico al paciente.

CONS

Lo menos que nos agrada es el area de pending que no sincroniza bien con el scheduler, existe un area de oportunidad para ustedes en esto. Para esto creamos unos libros de pending por modalidad y asi lo manejamos.

Vendor Response

Dear Raysa, Thank you for taking the time to share your thoughtful review of AbbaDox. We are delighted you find our software simple to handle and beneficial to your workflow and patient service. Our utmost priority is to ensure our customers have a positive experience with our software, and we are happy to know that we are fulfilling that commitment. Your feedback about the pending area and its synchronization with the scheduler is crucial to us. We continually strive to improve our software based on the insights we receive from valued customers like you. Please know that we take your concerns seriously and will work towards addressing this issue. Your innovative solution of creating pending books by modality is greatly appreciated and we will also take this into consideration. Once again, thank you for your feedback. It's customers like you who inspire us to keep improving. If you have any more suggestions or need any assistance in the future, please don't hesitate to reach out. Best Regards, Customer Service Team, AbbaDox

Replied July 2023

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