I am a relative old-timer, in practice 32 years. I work part time and currently run a pretty low key, solo practice out of my home. I have no employees, and in a great week will see 60 patients. I've been using one computer program or another to run the business side of my practice since the dinosaur age (I bought my first computer in 1982 - a Digital Rainbow which loaded the operating system using two 5 1/4 inch floppy discs - and I wrote the first accounting programs myself). I finally bought an 'official' program and used it for years. In 2006 I realized that I needed to do something more than travel cards and buy a program to help me with my charting. I looked around, and chose BestNotes (which, by the way, is a great stand alone program for doing notes). Though the program was great, I tried to make my note a faithful reflection of what I did and talked about during the visit, couldn’t do that in a timely manner, and so was chronically behind in charting. It got to the point that the only patients who had more than a line or two of history in their charts were the ones who 'had' to have notes sent - personal injury, worker's comps - and those who had notes requested for one reason or the other (those requests sometimes took weeks to fulfill). This behavior finally caught up with me. I was unable to produce charts on three patients out of the 30 requested during an 'in-house' audit, and had to return lots of money. I decided that I had learned my lesson. I was going to do notes on every patient every time, using the system I already had in place. Within six months, I was so far behind I could not possibly catch up once again. I decided I needed a different system, one that integrated notes with practice management, so that I could not bill unless the note was finished. I also had to give up being perfect at notes, and realize that I was writing the note for the insurance company, not for the patient. It took me four or five months to test drive all of the different programs out there, and once I had, I chose ACOM/Rapid. I took a deep breath, put myself into debt, and bought both the practice management and charting systems in April 2011. I was told that it would take me several months to ‘go live’ but I knew better! I thought of myself as very computer savvy, had already programmed lots of language into my BestNotes system that I thought I could just transfer over, and was sure I didn't need as long as ACOM predicted to put the system in place. Turns out that they were right (and they usually are) - it did take what felt like a very long time to educate myself and get everything I needed into the system. Turns out it really is a process, and can't happen overnight. ACOM has the process part down pat - all I had to do was follow the plan. I didn't actually go live until August 1, 2011, and I can't say even that was glitch free, but what I can say is that I have never called tech support and had them unable to find/fix or teach me how to avoid whatever problem I encountered. I got real chummy with some of the techs - and every experience was positive. Lots of time has passed since then. I don't remember what version I started with, but I'm at v3.7.7 of the practice management, and v7.1 R3.0 of Rapid Documentation, and every time a new version comes out, the program is easier to use. I haven't actually changed my spots - I still get behind on notes - but I haven't billed for one service that doesn't have documentation to support it since August 1, 2011. I no longer live in fear of an audit and I find it amazingly satisfying to get a request for a chart and be able to fulfill the request the same day. I can do my notes, post the charges, send the insurance, print statements, and be done with it, all with these two integrated programs (and, no staff!).

I have been a chiropractor for over 30 years and in the middle of my career I spent 10 years , full time, designing, installing and selling home theater audio-video equipment. Because of my experience in both fields, I believe I am unusually qualified to review this software. First of all the software is extremely well laid out with respect to setting it up. There are tutorials that are short, to the point and shows you everything you need to know to set it up. Phone support is necessary to me and Acom's support is quick and available when you need it. I am a diplomate of addiction and compulsive disorders and do a lot of other work like neuro-biofeedback, positive motivational therapy and the like. Acom is the ONLY company that is available that allows me to customize the program the way I need to use it..... and I checked out them all. Plus, the cost, after taking into consideration the initial layout and yearly subscription monies, is very affordable compared to the other competitive companies. The use is straight forward and quick. I can do most daily notes in just a few minutes. You can use an in house server, but I use my system on the cloud. That way there is no cost of maintenance or down time for hardware..... and I can use the system from anywhere I work. There is also no cost for other doctors and staff who use the system. Very good for multiple doctor/staff practices. I could go on and on, and there are a lot of questions many of you will have..... but I recommend you check out this system.

If your looking for free software or a cheap application, then this is not the software for you. But, that type of software will not let you customize it, and typically it will not offer clearinghouse compatibility and/or accommodate billing, scheduling and office notes all in one program. All in all this program is very well designed.

The product is relatively easy to use and user friendly for the staff in all of the Basic day to day functions. Probably the best asset to the software is the tech support department. With out them and especially [SENSITIVE CONTENT HIDDEN] we would be lost. We cannot state it strongly enough that she has been priceless. She has taught us so many valuable tools and has saved us so many times when we were frustrated and couldn't figure out a problem. She has a way of explaining things that make it easy to understand and she never acts bothered no matter what or how many things you throw at her. She is a great asset to your company! The rest of the support team has also been awesome whenever we get stuck with a tech problem and they have always resolved the issue.

We wish the software was better at accommodating more than 1 doctor and more than one facility. It would be far better if the 2 facilities could be autonomous but it has not worked that way. It is also difficult that in the appointment dashboard not all of the charges show as that would be a great resource to be able to print it as a day sheet. Some of the inexplainable quirks in the software that have not been able to be resolved can be frustrating. It would be really beneficial if there was a better "help" guide in the training module where you could click on what you are having trouble with or search by key words instead of having to scroll thru all of the guide topics and categories to find what you need help with and hope it answers the question.

What makes it exceptional is the support if an issue arises. I'm made to feel that no question is too dumb or insignificant. [SENSITIVE CONTENT HIDDEN] is the best. We love her.

Rapid Doc and PM are easy to use. Finding a patient or scheduling a patient is a breeze.

The print out of the receipt is a little hard to understand for a lot of our patients. Maybe less is more. There is no alert for when patients run out of visits, even though it's counting down in Authorizations.

I have had this software for over 5 years. I couldn't be more pleased with the DOC software. It is extremely easy to use, is easily customized and has always been ahead of the game in regards to the continual changes and demands we all face. This software allowed me to easily satisfy "Meaningful Use" for Medicare reimbursement every year and was the first software to be approved. With all of the talk about ICD-10 I was getting quite nervous toward the end of September, but with the product support notices, free webinars and software changes the transition was much easier than anticipated. Have always been very satisfied with the software, technical support and customer support.

The things I have problems with about this product are, basically, problems I would have with any computerized system. After having used paper files for over 30 years, the transition was easier than I had anticipated. It takes a little more time to enter the patient information on a computer, but it is much more complete. It was easier to flip back through past notes with the paper system. With the "bird's eye view" I can see past notes (I cannot think of a better way a computerized system could do this than ACOM does), but it is just not as fast as paper.

I want to take this opportunity to express how much I, along with Dr. Hines, appreciates our biller, Fred Lamp. This young man is very knowledgeable about the software. We are impressed by his willingness to help both myself and our staff whenever the need arises. He is also very conscientious and motivated to do the best possible job for his clients. Both Dr. Hines and myself feel Fred has gone above and beyond as our biller. He is definitely an asset to ACOM Health and absolutely an asset to our Chiropractic office. Great job Fred, well done!!! I also want to say I like that the company is willing to develop individualized reports for their clients and are always working on enhancements to the software. Kudos also to IT support! Erika is always willing to walk me through developing personalized reports for our office. She is friendly and extremely helpful.

It would be beneficial if clients were able to contact them earlier than 8:am and later than 6:00pm. We begin our day at 7:00am and usually are not done until 6:00pm. Our office is extremely fast paced and the workload doesn't leave much free time for phone calls.

[SENSITIVE CONTENT HIDDEN] is EXCELLENT and has extensive knowledge about the software. I have been a customer/user for 11 years and customer service has always been a weak point. However, [SENSITIVE CONTENT HIDDEN] is an exception and always been able to solve our issues quickly and with accuracy. I will also comment that when I used the billing service, our biller [SENSITIVE CONTENT HIDDEN] was excellent.

Lots of extra unnecessary steps in both doc and pm. Not up to date; PQRS and medicare G-codes are irrelevant and causing denials. Initial tx date should be automatic and not manually have to be added.

[SENSITIVE CONTENT HIDDEN]has been a great help with training

Once learned it is easy to use. My training with [SENSITIVE CONTENT HIDDEN]has been invaluable. The layout is simple and clear.

Sometimes there are glitches which could be operstor error though.

The Documentation software is good. It is expensive for what you get. And it takes more than 30 seconds a patient. But it is easy to learn, and it is quicker than most programs. The billing service, if you ever think you will go cash, do that instead of adding the billing service. Getting out of the billing part is too tedious!

I love my biller. Lashon usually goes above and beyond.

I have gone mostly cash practice, and no longer need help billing. So i quit the expensive service. They now want to train me to use the services I already have. They keep coming up with things to charge for "to make your life easier." I want more money. Not more services. Now that I am getting out of the billing service, My biller doesn't take our calls or emails.

We are able to stay on top of our record keeping with minimal time

We are able to customize our software to fit out practice

Quarterly cost to keep the system up and running

I am a Chiropractic Physician with 30 years of experience with office software (some good, some not so good!). I had the opportunity to become associated with RAPID Documentation software in its developmental stage about 10 years ago. As my practice is restricted to trauma care and medico - legal cases, I was always looking for flexible, adaptive, and easy to use software as clear documentation is critical. I stopped searching when I began using RAPID. The beauty of the system is the easy flow structure that is completely customizable. RAPID works flawlessly with voice recognition software, which allows me to dictate directly into the note system whenever I need. The blend of point and click speed, useful for many daily encounter notes, with the ability to go to straight dictation for more complex and individual notes is wonderful. My practice is almost completely a referral practice. I am proud to say that even though my office only generates a handful of referrals from the office to attorneys every year, the three chiropractors at the office remain very busy every day from the patients referred to the office. It is my opinion that the quality of care we provide to the patient and the quality of documentation generated by RAPID, results in this one way referral practice. All the “marketing” in the world will not develop a consistent referral based practice if you do not provide a high quality product to back it up. Prior to using RAPID, I spent thousands of dollars a year on dictation transcription. I paid for the software in less than a year when I switched over. Slow turnaround time on documentation was also an issue that was solved by RAPID. The learning curve for the software was not painful, like many other programs, and was picked up quickly by the doctors and the staff. Consumer friendly support is a big plus with RAPID. The organization understands the importance of customer satisfaction. The technicians are well trained. About the only time I use the technicians, however, is to install the program on a new computer as the older ones have been replaced over the years I have used RAPID! I cannot imagine my practice without RAPID software. If you are looking for a great product, I would give RAPID my highest recommendation.

We have been with Acom for over 10 years and there have been ups and downs. Honestly, the most positive experience for me is having [SENSITIVE CONTENT HIDDEN] as our customer service specialist. No matter what the issue, I know if I reach out she will always try to help me. For the most part, all of Rapid Support is very responsive but P[SENSITIVE CONTENT HIDDEN] has truly been a lifesaver more than once.

The product is user friendly - the ability to customize Rapid PM

Patient statements definitely need to be improved. Currently, the statement does not show the full amount of monies collect from the patient and it is confusing...we have had a lot of mad patients, to say the least. I have submitted a request for this update!

Implementing the software and the training is as easy as you will ever get. I am technology challenged and I had no problems. The people leading the implementation process are wonderful.

I like the fact that the software is always updated and always customizable. The EHR makes it easy to document necessity quickly. The billing component is freeing up our time immensely. [SENSITIVE CONTENT] is our billing specialist and she makes it so easy and it allows me more free time.

The part I liked least was getting my previous database into RAPID. However it was not their fault - the previous software I had went out of business and there was no way to get IT help to make it work.

Easy to learn and very user friendly! Scheduling, billing, posting and reports are all very efficient, accurate and professional. Definitely worth the low price (compared to other similar products). The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open!

I do not have any complaints at this time. I have used the program for over 2 years and any issues that have come up have been resolved quickly with little to no down time.

I am happy with ACOM and the support

It is easy to use and to train on and customer service is helpful when questions do occur

It can be a bit tedious and some things like issuing credits are overly complicated

In our practice, we currently have four running departments. In order for all the departments to be synchronized, we need to effectively communicate with each other throughout the day. The RAPID system provides us with the opportunity to do just that without having to leave our stations and become congested. Within RAPID, you can make changes to a treatment plan, billing code, or procedure that will update itself within seconds. Nothing is left to chance or the patients' word of mouth. Using a paper (routing) system, many mistakes were made due to lack of communication. For example, it would take us significantly longer to look up each patient's history from his or her last appointment. Now, it happens with just a click of a button. We currently use the 7.2 version. It seems each update fixes the mistakes we were making, and has made it easier to actually fill pages without losing any time with a patient. After introducing RAPID to the staff, it only took about 1 month to use it efficiently. This office started using the system in 2011 with three attending doctors and a staff of nine people. Now, its hard to imagine using paper again. If we run into any problems, we call Michelle at ACOM who helps us within the day. We also provide suggestions and ACOM actually listens and makes changes they agree will help move faster. The quanitity of benefits are endless. The new systems allows us to document everything very quickly instead of having to write down all the information. I encourage every doctor to switch to this system because have seen/heard of other electronic systems that do not have nearly all the benefits that RAPID does. Also, I allow physicians to shadow and get a feel for the system.

It is fairly easy to use. They are easily reachable when you have questions. Chart notes are quick and easy to do.

Comes in two parts, Practice Management and Documentation. The two do not always use the same shortcuts, etc. They do a lot of updates, and you have to go to a website to learn about what has changed. The billing side is not as easy for the support staff as the documentation side.

Every time I reach out for support the team is very friendly and informative. They will do their best to answer all my questions

The software is user friendly in many areas.

There are some areas in the report side of the software that can be difficult to utilize without guidance

[SENSITIVE CONTENT] always helps me out

[SENSITIVE CONTENT] at customer service is always very helpful. He is always nice and knows what he is talking about.

I like the software just fine. I don't know what I would change

The software is user friendly and customizable.

I wish there was an easier way to access the notes rather than having to go the the symptoms tab each time

I love [SENSITIVE CONTENT HIDDEN]

Support and helpfulness of staff. I would be lost!

No complaints on my end. I use it everyday. No viable issues.

I came from a much less complicated program, Chiro8000. I moved forward to your program and thought with decent computer skills, your program would be no problem. Boy was I wrong. I watched the videos many times, but a lot of features are hidden behind other features. I really feel that more videos need to be added especially in the area of claims management and follow through. This is one of the most often used parts of the program...but I feel that your program makes it difficult to receive an EOB, match it up by line item and then apply the payment quickly and easily. One Big Beef. As any company Needs and Wants to know...I want and need to Know ...where am I at. I want to have a Front Page View as to the Health of my Practice. I want a statistic page that keeps track of daily, weekly, monthly, yearly summary of my New Patients, Regular Patients, Services Rendered and Collections, , so that I can see at a glance what I did today, where am I at for the week, month and year. I would like a autoresponder tied into the patient base so that I could drip feed videos or educational materials to the patient base. The program need to beef up a marketing arm to keep patients coming in and great recall protocols that make our work easy. I could go on and on...if someone calls me I would be glad to throw it all out there.

positive

program is very easy to learn and use for my staff

custom letters are not intuitive and time consuming

I was using Chiro8000 before switching to ACOM. Our office sees between 150 to 175 patients per week, and has been in business for 7 years. We wanted to get on board to become compliant with EHR requirements, and the fact that the EHR stimulus is available to us, why not do it sooner than later. I went with ACOM after a friend of mine who had bought it a year prior recommended it. I looked at 3 other software companies, and ended up choosing ACOM. We bought the PM and the DOC portions of ACOM and use both, including the KIOSK at the front of the office. It was a challenge switching software, but once we got it switched, we were happy we did. It is great to be a paperless office, where charts are not missing, due to filing errors. I am able to finish charting at home if I need to, by remote log in. This allows me to get dinner going for the family, and spend more time with them. You can create and print a daily note within seconds. The software helps to create professional, complete reports, and I feel good about sending these to an attorney or insurance company. It took about 8 months to really get it implemented, but ACOM was helpful in the process. We have certainly received less denials from insurance companies, and we also got our stimulus check in April! I would highly recommend ACOM Health.

I love this service. THe Rapid PM software is easy to use and the customer service is outstanding. Very easy to get what you need. Plus, they are always improving and updating.

Very small and specific issue - hard to put alerts on a patient file, or, rather, the alerts don't "ding"/popup easily. You need to look out for them. I wish there was a way to alert front desk easier.