Our experience has been seamless and excellent. There has been ZERO downtime with the system and Exym is constantly making upgrades on a weekly basis in response to feedback they receive from its customers. They truly care about their customers and the work that we do! I have no regrets choosing Exym as the electronic health record system for our large organization.

The customer service you receive from Exym is outstanding! They are incredibly accommodating and highly responsive. They value customer service - this is not the same with so many other platforms/software companies. They go through extraordinary measures to obtain frequent feedback and apply it toward feature upgrades on a weekly basis. Also, the system was intuitive to configure before implementation and easy to train to! It is user-friendly and many steps above our previous system.

The treatment plan functionality can be cumbersome, but no system can be perfect. Also, the forms built within are not the prettiest when printed out on paper, but I know they are working toward making modifications to improve this. They seem to strive toward perfection, which is all one can ask for!

It has been great. We have been a customer for over 10 years. We had a few iterations of the Drug Medical Model and Exym has always been there to support us. They have the boutique feel of inclusiveness with their customer but can match the knowledge and expertise of the bigger EHR companies.

I like that during setup they tailored the usage and flow of the EHR based on our needs. Unlike other EHR where you either fit your operations to their software or it's not going to work. Exym has always been flexible on how things are configured and very open to suggestion.

There is growth to be had on the reporting side of Exym. This is not to say Exym reports are not useful (they are). I understand there will be more enhancement in the future and will be updating my review once they are live.

They need to come out with daily bulletins and let us agencies know what is going on and what they are doing in the back end.

I'm still getting to know the system. We've been with Exym for not even a year.

Customer Service is all through email. Can't talk to a live person. It takes days for them to respond with an answer. No call center. I tried batching our billing claims and could not. I found out later they stopped all batching. They should of let us know what they were doing.

My overall experience has been a positive one. I am able to review and check data quickly and I can easily access reports from the system in real time.

I like the ease of use with EXYM the most.

Initially it was the password process but now my agency has made it a simpler sign in process.

Process is less time consuming when it comes to reconciliation claims vs revenue / payments

The fact that our users / providers find the system easy to navigate

It needed additional features to bring the system up to the current and future technology standards; however the developers are rapidly catching up with new upgrades and improvements.