Top tier. Love utilizing it. Makes all our jobs easier and can’t say enough about the staff assigned to our account. Amazing people.

Aleeva is very seamless to use. The functionality and organization is top tier. The staff is one of the best staff’s I have ever worked with. Always there to help and improve the experience.

Cost, but we are happy to pay more for Aleeva.

Love it! Easy to use and the calendar is amazing

I have used a lot of different servers documentation and I really, really like Alleva. It is very easy to use. It is easy to navigate and my charting is done in minutes instead of an hour.

The only thing that I don’t like, is that in the scheduler, it won’t let you move an appointment to a day earlier in the week even if the day hasn’t happened yet, but it was an easy fix. I just put copy instead of and then I delete the second one.

I think it its a great tools. It helps with the patient. I also like how the app continue to update and provide better looks and tools.

I dont like how my information is always lost. When I call the help desk or put in a ticket its always an extra process. Alot of time it does not work or stuck on loading.

I liked Alleva because of the security it has and how the tips are helpful if you need assistance.

I liked how everything is organized and fast speed.

Not much about dislikes at this moment. I have been using for a year now.

Great, I get my job done and find what I am looking for easily

Super easy to navigate, I know where everything is!

Sometimes slow, System like all others has some glitches

It's convenient and I would recommend it to many facilities

At first I didn't think I was gonna like it but I'm in love with it now

I like how easy Alleva is to use. I like the functionality of it as well. Their customer service usually resolves issues rather quickly and when we notice a glitch in the charting system it gets fixed fast.

I don't like that you can't change medication dosing given if it's noticed that it was charted wrong. If the prescriber put in the dosing wrong it will chart the wrong dose until it's changed even with the correct doses being given.

Very positive experience. I used Alleva when the company first started. And came back to Alleva last year.

Ease of use and customer service. Working with [sensitive content hidden] has been an absolute pleasure. They are knowledgeable, kind, and eager to help. Could not have done it without them.

Aspect ratio for patient photos. No color coding for LOC

MAR system user friendly and easy to learn system

When you chart a communication note your unable to edit it or delet

I think the less we update Alleva, the smoother it will run. Why fix something that does not need to be fixed.

I like the convenience that it imposes,

Lately Alleva has been glitching and and will restart your page.

Overall I'm very happy with Alleva. They are relatively new but are ahead of many of the other platforms that have been around for years. As they continue to grow and develop I'm sure they will be the new standard.

I like the ability to personalize based off of the company needs. We have many different oversight agencies that have various requirements. Alleva is able to bring these all together in a user friendly way that keeps us compliant all while making workflow easier.

The customer support is very responsive when there is an issue or need however sometimes it can take a significant time to get things fixed. Integration with other software has also been an issue.

Mediocre. It would be beneficial if the people training would have some experience in the behavioral health industry.. specifically substance abuse. Not only does the system have a ton of glitches and features that just haven't been created yet.. but when you ask for assistance on a specific substance abuse related EMR issue, it's almost like you're speaking to the Alleva support personnel in another language.

The calendar and telehealth feature for appointments is nice.

The majority of the system unfortunately.

I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us. The ability to create our own custom forms is also helpful, though it would be nice if there were more preset forms to choose from (particularly when it comes to assessments). Alleva's Scheduler is another very useful tool for us; I appreciate how we are able to enter notes through clicking on the appointment in the calendar, and how we are able to see when notes are completed based off the color of the appointment block.

One of the biggest features that is missing from this software is a dedicated assessments section. The only pre-built assessments available to us are the PHQ and GAD included in progress notes, and there is no place to view the results apart from going back into the note when it was completed. Having a repertoire of different assessments (e.g., PCL-5, A-DES, AQ, etc.) and a page that displayed results of successive assessments would be a big improvement. Another feature that could use improvement is the Treatment Plan. The layout of the treatment plan is needlessly complicated--each Goal is repeated over again before each Objective corresponding to it, and I have had many clients get confused or lose patience due to that formatting when trying to read through their treatment plan. The navigation on the website is also overly complicated, and it often takes several clicks to get to the page I want (i.e., for a client's medications: click clients, client list, desired client, clients, medications). Additionally, it seems as if the pre-built UR form draws its information from the prebuilt BPS, rather than from the one we have customized to work for our program. For this reason, we're currently just using a Note Template we designed in place of the actual UR form Alleva provides. This has also been our workaround for assessments, and one of the problems with this is that there is no way to utilize data from custom forms for the reports that can be built through Alleva Insights.

Poor. It is frustrating to have the system glitch multiple times a shift - screens not populating with data already entered, at least daily a message saying there is a loading error. Have to logout and log back in. When you are trying to get meds to 60 people and you have to keep doing this - its annoying.

The best I can say about Alleva is that it is serviceable. I am not a fan of the system.

It is difficult to teach new people how to navigate around Alleva. Whoever put together the program does not seem to have had any medical background. For instance, the screen that you record vital signs to has no logic to where the data appears. It is not user friendly to have blood pressure in one corner, pulse in a different spot, temperature somewhere else. The screens definitely need streamlining. The number of steps it takes to order and print lab requisitons is ridiculous. I wrote the instructions out for other people's use and I filled a page and a half with step-by-step process - and I printed small.

I like that everything is in one place and everything is self explanatory once you know what you are looking for.

When looking into the clients name, the documents will not pull up in order and i would have to refresh the page then go back to the documents. I alsop dont that that it would restart the entire chart when going back to the original window.

Love it. It has helped us to improve as an organization and meet licensing needs as well as provide a better platform to serve our clientele. We still are implementing it more and more into our practice as time goes on.

Alleva changed our organizations communications, case management, and documentation to be more complete, impactful, and managable. It has helped our therapists be more effecient and effective with their time and treatment of clients. It has helped us to become CARF accredited and meets all of our multiorganizational needs.

If there were or are any issues, then they get resolved promptly by the team at Alleva.

We were promised things during our initial calls that were not followed through on. The software is better than what we were using before, but I am still bitter that we were lied to during the selling process.

Easier to use for therapist than the other software we were using.

Most of the features that I would like to see are offered in the next tier up. I wish Alleva would offer a quality product and not have tiers where you have to pay more for additional options.

The staff has been very supportive and open to communication with our current staff they have been able to correct any errors or issues that we've found with ease and quickness. along with that they are very good at working with billing staff and can ceating forms such as screening tools and concurrent reviews that insurance companies can use very easily and create cases for.

I greatly enjoy the accessibility to the support staff their quickness and resolving issues ease of access for staff to train ability to adjust treatment plans accordingly and open communication through informational notes for all staff to be aware and see.

early on there were some bugs with treatment plan such as dates doubling up and being copy down in objectives but one support staff was made aware they are on top of the met her and quickly corrected the issue. The other issue we see is that certain permissions are not visible on laptop as you would see in desktop regardless if you're rehab admin, therapist, social worker, or doctor.

use it because I have no other choice

nothing, there is absolutely nothing that I like about this software and I have used many over a period of twenty five years in the field

treatment planning is the worst, using the drop down menus are not in line with state and federal requirements

I use this program all day everyday. This program is used company wide and has been very helpful in keeping charts organized.

Alleva is very user friendly even if you are tech savvy.

Inserting dates and times for note charting is tedious.

I had a great experience with Alleva, I love learning and working with Alleva. It was easy and manageable to work with to tracking my clients treatment progression.

Alleva is helpful in managing the client charting and when their is a problem, help is always there to help you fix the problem.

Alleva can have an attitude, thats when I refer to Alleva as "Karen".

good I do use it daily and overall enjoy your product

it is easy to use and the company listens to our needs

difficulty is having multiple calendars not one main calendar

Daystar had a great experience.

The software was able to meet our needs and the process went well.

With any system it is a process but Alleva made it less stressful.

This program helps my workflow and keeps me on track.

The scheduling and task management are the best!

The assessment and document features can be difficult to navigate.

I advised the [SENSITIVE CONTENT] of our company to contact an attorney and sue. We do have a good case for misrepresentation. Alleva finally hired a person who knows our industry. Since things are getting better the [SENSITIVE CONTENT] did not want the distraction of a legal confrontation. There are still problems but there have been imptovements in the past month

The idea of what we were promised. Information that rolls over to the next step.

Promises were not kept. The program was not set up for SUD residential treatment though the "sales" people said it was. Eight months of a program that did not meet our needs.