I am a new entrepreneur and am learning everything on my own and I loved that the first meeting was with one of the creators who took the time out to chat with me and then I was matched with the amazing [sensitive content hidden] for my training journey who definitely was my match all the way! She’s a diamond!

There was nothing that I didn’t like- I can’t rave enough about the efficiency, the customer service, the look, the layout, the ease of finding answers to questions, and the people- I just loved it all!

Not a darn thing.

All of the features are well thought about and very specific to the needs of my field. The customer service is top-notch and uncomparable to other similar organizations. I appreciate the very prompt and individualized support.

I really enjoy and appreciate that Aloha integrates with other data collection platforms but it would be great if they had their own and everything was just in one platform. It would be great if the system was a little faster. It can be slow to save information.

Overall, we love our billing support specialist - [sensitive content hidden] is knowledgable, punctual and has gone above and beyond to get our questions answered.

The customer service department at Aloha is amazing. We've had issues with time zones, and suggestions for appointment features and we are always getting very speedy responses. We've had the customer support team escalate things to web developers and they usually move quickly.

We hear that we're the first ones to ask about features quite often. Which is nice to know they are listening, but I would love for these features to already be in place.

Excellent customer service and user friendly.

The software is very user friendly. Each clinical staff takes about 30-45 minute to learn the appointment and scheduling features during orientation training. Our biller took two initial training sessions with Aloha staff to run the basic billing process. Customer service has been the best in town, everyone is responsive and helpful, including those in the management positions and higher ups.

I would love to see Aloha to offer most customizable reporting features for executives to run analysis of the business.

We left another ABA software that we had been using for over ten years. Best decision we ever made. The Aloha team is always there to work with us on getting the most out of their product. They work along side with my staff helping us work smarter not harder, just as if they were part of our company. Their customer service is outstanding!

Aloha is very user friendly, training staff to use the new software was an easy process. The Aloha staff was there supporting during the entire process and continue to be available and work with us on getting the most out of their product.

Aloha continues to update their product and add new features hard to say there is anything I like least about the software as they are always improving.

I have nothing at all negative to say; all of our exchanges and the software itself has been nothing but stellar to this point.

We have loved all of the support we have been given throughout our implementation process ([sensitive content hidden] have helped us, specifically). Throughout the process, both have answered our questions and addressed our concerns very professionally, quickly, and fully. Much of our anxiety regarding transitioning from another platform to AlohaABA has been thoroughly alleviated.

Getting acclimated to some varying features has been my least favorite part of our migration process, but this is to be expected and is not a con at all; we simply need to get used to a better product--there are worse fates!

I absolutely love the platform. It is super user-friendly. The customer service is exceptional. We have not had one negative experience since switching over to Aloha. We were previously using a platform that constantly had glitches. We have not had this problem with Aloha. I highly recommend this platform to anyone who is looking for a practice management system.

Exceptional customer service User-friendly Aesthetically pleasing No technical issues Reasonably priced

Does not offer data collection features

I recommend Aloha to everyone. I can't say enough how helpful they were during our transition. They are super responsive to requests for help or errors that may occur. I can see them striving to improve the product to make it even better.

Practice management is critical in multiple ways to the success of an ABA agency. As a small business owner, we've used 2 other companies long term and trialed a few others. None compared to Aloha. The transition to a new system is a HUGE feat and Aloha walked me through it the entire way. The success of our transition would not have been possible without the support.

I'm not super techy so some things took me a bit to catch onto but with Aloha assisting me all along the way it was only a small issue.

Overall, AlohaABA has been excellent to work with.

Our company, Acuity Behavior Solutions ([sensitive content hidden]), provides individualized ABA Applied Behavior Analysis therapy to children with autism, and other developmental disabilities. AlohaABA has been amazing to work with for scheduling sessions, entering authorizations, tracking appointments, payroll, and sending billing out to insurance companies electronically. The system is easy to use, looks clean and professional, has lots of great reports, billing is easy to push out, and the staff there is responsive and helpful. Their email support team responds quickly, and every staff member I have interacted with has been wonderful. The billing services are run by a very knowledgeable team who has made my life so much easier. Their implementation startup team is readily available for questions. I have personally had a great experience and this is my opinion as the owner of a growing quality focused ABA agency. Overall, a great experience!

They are working on integrating data collection with a few other companies.

I have absolutely no complaints whatsoever. Everything has been exceptional, and I couldn't be more satisfied. From service to product quality, every aspect has exceeded my expectations, making my experience truly outstanding

I appreciate the excellent customer support and the effortless customization options provided by this platform. The responsive assistance enhances my experience, and the user-friendly customization tools allow us to tailor the platform to our specific needs seamlessly.

One feature of this company that I find inconvenient is the inability to save notes. It hinders organization and productivity as I can't revisit or reference important information. Implementing a note-saving feature would significantly enhance the user experience and functionality.

Fantastic! I opened up my own business and am operating well solo :) All thanks to AlohaABA!

It is easy to use, and has a convenient dashboard for a holistic view of your practice, with important reminders, appointments not yet billed and snapshots of performance/activity. Above all though, is the customer service experience I have received- it is unparalleled from beginning to end. The training provided by [sensitive content hidden] is detailed and thorough, and she meticulously answers the questions asked. I also love that I can reach out anytime and for the first several months met with her weekly. I gained so much and it took the anxiety of managing the back-end billing, myself, to a much more manageable level.[sensitive content hidden] is so professional and supportive- she teaches you to accomplish those items on your own. The AlohaABA product is well worth its fee. Thank you [sensitive content hidden] for your perspective on what high-quality customer service yields- loyalty, support and a product that shines.

The utilization feature is a bit finicky i.e it would be good if it showed you remaining units in an easier way.The location drop down doesn't always populate the addresses for the appt you added, so sometimes, I have to manually enter these, even though I just did on the clinical appt.

Amazing! The customer support team were so helpful. Meetings were productive and included all members needed to get the job done. Scheduled and assisted with inviting all members of team. Provided feedback notes after zoom sessions to review what was trained.

Integrates with HiRasmus for data collection and therapy service notes. Can pull billing and payroll reports quickly and efficiently.

Having to adjust appointments for concurrent billing

Excellent. The entire team is amazing and the software is the best in the industry for ABA.

Ease of use, robust system, accurate, excellent team!

Nothing. Although I should’ve used their full-service billing initially.

ALOHA helps and build ABA Firms. They help build out new firms and their support makes us grow together. Aloha and ABA of North Texas. [sensitive content hidden], and their team helps a practice grow

Support is amazing and unsurpassed in this industry

Haven’t found one yet the product keeps growing

The customer service is out of this world.

If you are familiar with Google, you will be able to navigate this software fairly easily. Great design and team behind it!

There's nothing that is overly frustrating as of yet, but we will keep everyone posted! All good so far.

Always growing

We love the Personal touches. It feels like you and the aloha staff work for the same company .

I wish there was a better on boarding training process. Like a 30-60 minute course on the basics.

The implementation process has been outstanding because I have a standing appointment with one customer success lead who shows me exactly how to do what I need to do, just when I need to do it, at each stage of my company's development. The customer success lead is very responsive and written and spoken communication are excellent.

The product is visually appealing, super user friendly, and doesn't complicate processes with redundancies like many of their competitors' platforms do.

I wish it had (a) tools for accepting online payments, (b) tools for culture building such as pulse checks, employee or customer surveys, customer relationship management tools, and employee relationship management.

The set up for Aloha was easy with the support of their team and implementing it with my team was simple. It is not difficult to train others on use of this platform. One of the biggest upsides is the link with HiRasmus, makes life so much easier!

I wish the reporting was more fleshed out and scheduling had some more user-friendliness features but overall this platform is great.

AlohaABA is a great practice management to begin with however, [sensitive content hidden] has made the whole process such a pleasure and fun learning curve for my team. She is truly a delight to work with.

At this time, we do not have any present cons when it comes to AlohaABA.

Very user friendly product and a great team to work with

Best onboarding for practice management software in the industry.

I wish there was a better way to organize documents in the “cabinet” visually but that’s a small thing .

AlohaABA has an amazing customer support team that I've worked with in the past using a prior system. The platform is quick, easy to use, and nice on eyes.

They are missing some features but they are always building.

I like how simple it is too bill and the session note generation feature.

Difficulty with secondary billing and the length of time it takes to schedule appointments

AlohaABA and all the staff are so great, very caring and very responsive. A professional and competent company. We highly recommend!

AlohaABA's features were perfect and easy to use.

The only feature missing for our team is an app.

Customer service- [sensitive content hidden] our customer service rep is always on it and super helpful. The ease of use is also fantastic - very easy to understand and implement, yet still packs a ton of features in

Pricing is expensive for just a practice management software - will likely have to purchase a data collection software separately

Decreasing administration time. Efficiency

Easy use. Portal displays easy to read graphs that give quick access to the information for daily management and scheduling. Quick and efficient consumer services.

Features that will be coming up in the future > looking forward to those