Art of Chat
About Art of Chat
Art of Chat Pricing
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Art of Chat
1 - 5 of 11 Reviews
John
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
CMHC Inphonite Usage
Overall been a great experience! At the onset sales worked with us on overviews, demos, etc. and made us feel very comfortable with our purchase, no pressure approach. Support as mentioned has been fantastic, can't say enough about the help I've received. I would suggest this product to anyone looking for a message reminder system.
PROSWhat I like first and foremost is the Inphonite support!! I put a request in and hear back most times within 15 minutes. Product functionality works exceptionally well also, very happy with the outcomes of our messages sent.
CONSMy least favorite feature is the reporting, feel canned and can't do a lot of customization. Definitely better reporting would make this an over the top product for me
Reason for choosing Art of Chat
We were working with a current vendor for our EHR needs and they had a relationship with Inphonite. Once we saw how the product meshed with our EHR system it made it easy to transition to using Inphonite.
Vendor Response
Hi John, thank you for such kind words! It's been a pleasure working with CMHC. We updated a lot of our reporting features back in February, but would greatly appreciate the opportunity to hear your ideas! Continued updates are ongoing and we highly value your feedback in making our system even more user-friendly for our clients. We hope you won't hesitate to let us know how we can better serve you in the future!
Replied October 2019
John
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Amazing reminder system
Our no-show rate has dropped and rescheduling is a breeze for us and our patients to do via text. I love that our patients can communicate with us via text. It saves the front desk a lot of time.
PROSThe setup took a while, but the team is one of the best customer service teams I've ever worked with. The software works and does what it should. We were able to customize every single thing and when we weren't sure what to do, they had best-practices to follow.
CONSIt was a lot to setup because of all the customizations we wanted. The phone number setup, especially. You have to get your number verified thanks to telephone companies and that took some time.
Reason for choosing Art of Chat
Cost and ability to customize.
Vendor Response
Hi Dr. R! Great to hear from you here. Thanks so much for the review!
Replied February 2023
valerie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Would not recommend Inphonite
The reporting we can access for daily calls.
CONSThat is is not automatic, we have to upload daily. Other software is integrated and automatically calls patients daily, reporting is also not automatic.
Reason for choosing Art of Chat
I did not choose this product. I would have chosen a product that integrated with our EMR better. I have enjoyed the customer service as it is prompt and outstanding.
Vendor Response
Hi Valerie, While some of our valued software Partners allow full, seamless integration, unfortunately not all do. This sometimes means manually uploading files for some of our users. We're sorry your experience with Inphonite has not been exemplary. We want all of our customers to be happy and to get a lot out of our system. If there's anything further we can do to help. please let us know.
Replied December 2019
Becca
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
InphoniteVoice Review
Wanted to utilize reminder call service for two reasons: 1. Take the task off the staff in the clinic reducing work load, and increasing staff face to face time with patients in the clinic. 2. Reduce no shows and cancellations.
PROSAbility to manage multiple clinic sites under one account
CONSthere is not anything i can think of at this time that has been negative about the software.
Reason for choosing Art of Chat
ease of use, flexibility, ability to manage multiple sites in one system
Vendor Response
Hi Becca, thank you for taking the time to review us as we highly value your feedback and appreciate the business with Workwell! Glad to hear we've helped your practice in reducing staff workload and patient no shows. Should there be anything needed in the future don't hesitate to reach out!
Replied October 2019
Linda
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Good Value for Services
We set the program up and forget it. It works well for us.
PROSCustomer service is great, any problems we've had were resolved immediately.
CONSIt doesn't integrate into our dental software (our dental software doesn't like 3rd party software). But it does everything else we need it to do and customization was easy.
Reasons for switching to Art of Chat
Pricing was about 1/2 our other company.
Vendor Response
Hi Linda, thank you so much for your feedback! We pride ourselves on our customer service and are pleased to hear you feel the same way. Thank you for your business and we look forward to continuing to work together in the future!
Replied October 2019