Overall been a great experience! At the onset sales worked with us on overviews, demos, etc. and made us feel very comfortable with our purchase, no pressure approach. Support as mentioned has been fantastic, can't say enough about the help I've received. I would suggest this product to anyone looking for a message reminder system.

What I like first and foremost is the Inphonite support!! I put a request in and hear back most times within 15 minutes. Product functionality works exceptionally well also, very happy with the outcomes of our messages sent.

My least favorite feature is the reporting, feel canned and can't do a lot of customization. Definitely better reporting would make this an over the top product for me

Our no-show rate has dropped and rescheduling is a breeze for us and our patients to do via text. I love that our patients can communicate with us via text. It saves the front desk a lot of time.

The setup took a while, but the team is one of the best customer service teams I've ever worked with. The software works and does what it should. We were able to customize every single thing and when we weren't sure what to do, they had best-practices to follow.

It was a lot to setup because of all the customizations we wanted. The phone number setup, especially. You have to get your number verified thanks to telephone companies and that took some time.

The reporting we can access for daily calls.

That is is not automatic, we have to upload daily. Other software is integrated and automatically calls patients daily, reporting is also not automatic.

Wanted to utilize reminder call service for two reasons: 1. Take the task off the staff in the clinic reducing work load, and increasing staff face to face time with patients in the clinic. 2. Reduce no shows and cancellations.

Ability to manage multiple clinic sites under one account

there is not anything i can think of at this time that has been negative about the software.

We set the program up and forget it. It works well for us.

Customer service is great, any problems we've had were resolved immediately.

It doesn't integrate into our dental software (our dental software doesn't like 3rd party software). But it does everything else we need it to do and customization was easy.

During the 1st week of use, we had some glitches in the program. We had not only the tech follow up and fix the problem promptly but we had the manager reach out to us to make sure we were satisfied with the results. This gave us more confidence not only in the product but the support we would be able to rely on in the future.

What we liked most about this software was the variety of customized in features that were available when implementing the software. In addition, the training, follow up and on going support was a very strong factor in continuing to work with Inphonite Voice.

So far, we have not had any negative feedback from the clients or providers we serve.

It is difficult to change preferences. It has been reliable.

It makes reminder calls and we get an email for the responses.

It can cut off the message or cuts off the caller.

The reminders have helped decrease the number of missed visits due to forgetting appointment.

It has decreased patients missing appointment due to forgetting time or date. The was it is set up in our Redoc system there is no extra work for us to send out the reminders. It has also made it easier for patients to let us know they will not be making the appointment.

I have had some patients complain the message sounds "cold" or generic to them.

The product is very easy to use and very cost effective.

I wish it would update Centricity that message was sent

That it is an uploaded spreadsheet. Pretty easy to do.

I feel like there isn't a good way to remember if you sent out the reminders like you use to.

The customer service is great

That it sends text messages to patients

I do not like the program it is not easy to work with. We have alot of issues the portal is not computer friendly . I would like the reports to come out the way the appts are made in our computer and for the reports to be ONLY one day and not multiple