Insight EMR and Billing by Clinicient Software

4.41 / 5 (95)

Our advisors have recommended this product 18 times in the last 30 days

About Insight EMR and Billing by Clinicient


INSIGHT EMR and Billing platform by Clinicient is an integrated web-based EMR, practice management and billing solution that empowers outpatient rehabilitation practices. The modular solution is built using tools that synchronize data between both clinical and financial operations of hospitals and medical practices.

INSIGHT platform is a single unified system that allows clinics to manage patient registration, appointment scheduling, medical recording, documentation, accounts receivable and day-to-day tasks. The EMR/EHR solution can be tailored to serve the unique demands of various specialties including physical therapy, speech therapy and occupational therapy facilities.

INSIGHT offers a single platform to manage entire clinical operations, from scheduling to final billing. The solution also offers capabilities to build personalized user profiles that can be customized according to individual preferences. Clinicient enables therapists to create documents at the point of care.

INSIGHT is recommended for practices with at least two therapists in specialties including PT, OT and SLP. The solution also includes features like customizable charting templates, goal tracking, automated coding and charge capture, letter templates for physician communications, flow sheets, and iPad-friendly tools.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

95 Reviews of Insight EMR and Billing by Clinicient

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(50)

4 stars

(33)

3 stars

(10)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 95 reviews

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July 2016

Dorothy from REAL Rehabilitation, PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2016

Thumbs up to Clinicient

Overall I think this is a pretty good product. By having Clinicient do our billing instead of doing it in-house I have more time for other tasks. It's also very nice to have one integrated program. No more need of trying to get to separate programs manufactured by two separate companies to "talk" to each other.

Pros

Integrated billing and documentation. No longer needing two programs to do the job.

Cons

I am sometimes frustrated with support. I understand that things have to be taken in order of importance and am okay with that. But I don't always feel that I am able to communicate the problem well. It is like we are on different levels and I am not explaining the situation appropriately that I need / want corrected.

Response from Clinicient of Clinicient

Replied July 2016

Hi Dorothy, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient

August 2016

Christine from ReBound PT OT & Hand Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2016

Good product with the potential to be GREAT!

I really like the Clinicient product and believe it is headed in the right direction as a company. There have been some customer support concerns in the past, but I believe you are pouring resources into this area which will improve my ratings higher if successful.

Pros

I think the software is quite comprehensive. I like the interface with Zirmed and the ease of billing and posting. I LOVE the folks behind the product and believe that they are working extremely hard to make this the BEST product on the market.

Cons

Customer support & the accounting aspect of patient ledgers/billing complexity.

Response from Clinicient of Clinicient

Replied August 2016

Hi Christine, Thanks so much for your submission! We really appreciate your kind words. I assure you that we are still working to perfect our support model but we are truly excited about the newly developed support site and community at https://go.empowerconnect.com. Please be sure to explore all of the new resources available including the new support portal and we will continue to stay steadfast to bring you the best support possible. Best, Clinicient

October 2015

Jenny from Premier Physical Therapy


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

October 2015

Two Thumbs Up

Pros

I've worked with Clinicient for 3.5 years and I think it has to be one of the top programs I've used in all my years in the medical field.
With the transition to ICD-10, I can't imagine working with any other company. There was clear communication along the way and assistance if needed. I think that transition, in particular, solidified for me how competent and capable Clinicient is as a company.
There is always room for improvement and I think the great thing about Clinicient is that they are willing to have you submit any feature requests directly to them. I appreciate that they take them into consideration with each update.

Cons

I try to do a lot of troubleshooting on my own and I think the only thing that sometimes hangs me up in that process is the search feature under Help. I don't find it to be all that user friendly.

August 2016

Justin from JCPT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

The Best EMR and Billing Service Combo

We are now 2 years in. Although it was a big transition from paper charts, it has been worth it. It has been a big part of our success with growth and profitability, and strategy. We know what is going on now a lot better with our business

Pros

Combined EMR, charting, schedule, billing, all in one place. Only have to enter data in one time.

Cons

At first we were not very savvy in how to optimize billing, and had some denials because we didn't fully understand our part of the process

January 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2018

Clinicient is a good base program, but does have a lot of glitches

Pros

Clinicient is easy to use, very user friendly, from an administrative standpoint. There are tons of reports that allow you to access almost any form of data you want. Scheduling is easy and clear to see.

Cons

There are a lot of various glitches that pop up and there is usually not steady answer. The glitches range from admin side to clinical side and do effect productivity of users. Customer support is slow to respond and only about 50% of the time can give a solution. Most of the issues are a "wait and see"

October 2015

David from db Orthopedic Physical Therapy


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2015

Clinicians is an outstanding product!

Pros

Clinicient continuously evolves as a PT software company providing EMR and integrated billing, A/R services. The EMR product is easily customizable to your clinicians skill level in regards to complexity of objective tests and measures as well as numerous other topics. Reports to referring physicians can be customized as well to allow ease of reading or extensive whichever you prefer. The account management solutions offers amazing A/R controls that can easily adapt to your administrative employee skill level and management style. Cash flow is high due to their oversight.

Cons

New hire training videos and practice database can be a little more integrated to allow learning and actual practice at the same time. It would also be nice if had IPad application and run on a MAC operating system.

October 2015

Julie from Personal Rehabilitation Center, PC


Ease-of-use

3.5

Customer support

4.5

Functionality

5.0

October 2015

Clinicient integrates the entire practice management timeline.

Pros

Responsiveness both from management and tech support as they continue to evolve and enhance the product. Compliance is made easy and reduces risk when navigating the rapid change in regulations and policy. I also like the integration of the whole patient encounter from the admin side to the therapy side to the collections side. There are not hidden costs...they are very up front with pricing.

Cons

They went through some growing pains when their client base exploded, but they have invested money and management strength to solve this issue. So far, their product continues to grow as one of the main players in rehabilitation EMR systems.

February 2017

James from Groschan and Associates Physical Therapy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Great experience with Clinicient

Clinicient has been the right choice for my practice. I have a single office practice with a combination of full time and part time therapists. We do our billing internally. Clinicient is the 3rd EMR program that we have used. It is by far the best. From the onboarding to going live, the training was excellent. Once you understand how to modify the templates, you can customize them to meet your needs. The library of information is very large and easy to access. The support and compliance updates have been very good. I feel very comfortable recommending Clinicient to anyone who is considering a new EMR system.

January 2018

Britt from Physical Therapy Plus, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2018

Charting for PTs is good, billing is a pain.

The billing functions are a pain and when we call to get assistance, half of the people we speak with either have nothing to add over what we already knew or just say that's how it works and hopefully in the next year it will be improved. Data pushed to Zirmed or pulled from Zirmed frequently incorrect or missing things. Tasks are attached forever to the patient's chart. Errors cannot be corrected. Billing adjustments reflect everything on patient's bills, even when it was an error in Clinicient. FREQUENTLY charges pulled out and pushed to Zirmed are not in Zirmed - WAY too often to be "user error" as has been the ONLY explanation or help we received when we reached out to Customer Service on both Clinicient and Zirmed's departments. We literally have to go into Zirmed once a month and double check any and all DOS that haven't received payment and usually it is due to that error. Sadly, we were not aware this issue was a problem until MANY of our DOS's had been over the three month threshold and had to be written off. We lost a LOT of money in that process.

Pros

The Physical Therapists, for the most part, like the charting software. It is fairly basic and simple to use once you have all the templates figured out.

Cons

Billing/Tasks/templates/corrections/clearinghouse inputting and outputting/etc. Text reminders works on and off. Customer service doesn't know billing well and sometimes takes a long time to get back to us. Sometimes documents are scanned into patient's files to discover that they were magically missing from that patient's file and we find them later in a different patient's file, with no explanation. Templates have to be edited every so often because words will have been moved over and are no longer showing all of the sentence or the PT's signature is suddenly no longer printing on the letter.

April 2018

Mike from Northwest Rehabilitation Associates

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0