I utilize Denticon daily to run my practice. From daily reports to statements, it is a solid product, especially for the price point. Easily navigable screens. Training videos are an added plus.

I like how user-friendly the software is. If there is something that you need help with, one of the videos can often resolve the problem. If not, it is easy to submit a ticket, which will be answered quite promptly. I also really like the capability of being able to log on from any location, even from my smartphone, using Chrome.

I'm not an experienced billing specialist, but I did notice when I was posting payments that there are some quirky auto-adjustments that occur. It seems a little complicated and counterintuitive, but it's a minor issue that an experienced biller would be able to either utilize or circumvent.

Accuracy with insurance co-pays and minimization of collections has been our primary objective and this software has helped us tremendously

Denticon allows a small insurance practice to setup detailed plans and reduce collections burden. It cannot give you any more than you put in but tools are available.

While updates are frequent, there are some important reports that are missing such as for cleanup of unused plans, details of patients who have not been in the office for a period of time, and mass updates for these .. there are some user interface problems for plan setup but looks like they are actively working on this

If you believe the other false reviews and buy Denticon and hate it, I'm sorry you should have listened to this review. Hopefully as Denticon evolves it will be worthy of the high ratings it has received but that day has not arrived. Thanks

For some situations you have to have a cloud base software. It is nice to be able to log on from your home computer or use your phone to bring up Denticon.

Denticon is not user friendly. I've use Easy Dental, Open dental, and Denticon in both fix location and in a mobile dental setting. Almost every thing you do on Denticon requires an extra button to push and takes longer than the other two softwares I've encountered. I have never met anyone that has used Denticon say they liked Denticon, no one.

I've always had good experience with Denticon product and staff.

I have appreciated the breadth of information this software gathers and the ease in asking for information to do analyses. The help staff have been very timely in responding to questions and finding answers for us.

The software is so comprehensive I feel sometimes I cannot wrap my head around what is included. I purchase this each month but I need to spend concentrated time to teach myself details about a question I have. Maybe being left behind? Or in other words, maybe having a overview video instead of a specific webinar topic available to the dentists who want to do specific analyses. The monthly cost for this software is at the upper limit of my preferred budget amount, but there does not seem to be an equivalent service anywhere that will match performance.

It's a very useful tool that let's us function at a much higher level than a small office such as ours otherwise could.

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

We have been on Denticon for 10+ years and have been able to see many of the beneficial enhancements that they have put out. They have been incredibly thoughtful and considerate of their clients throughout their development. We have converted offices from Eaglesoft, Softdent, and Dentrix. All conversions went incredibly smooth and staff transitioned very well.

Ease of navigation, reporting, conversion process, internal analytics, task managers for staff, and support. The system is web/cloud based so are able to access our information and imaging from anywhere. This is exceptionally helpful for our central billing office.

With any patient system, it is imperative to make sure to take the time on the front end in order to get the optimal end results and reporting. This is not a con but something that anyone looking to convert any system would need to be mindful of.

I really love identical software - When we opened our first dental office 5 years ago, I researched a lot of software. Before even becoming a customer, I was able to go and get a test account online and try it out! At the time (5 years ago )many of the big names did not have a way to check or use the software via the internet. Denticon is cloud based and I can check whatever I need to from anywhere. Easy to use, easy to train on and great when you add or close offices! I 've trained other dental offices on other software and the programs are not as user-friendly! I thought this was one of the best software programs on the market and still think that way today! I would highly recommend it!

Easy to use and train on. Cloud based. Scaleable. Good reports

That when you update an address you have to update it then save it and then go back and do it again hitting the update key. Doesn't have a patient confirmation feature built in.

Overall we have been pleased with Denticon and their software. We are able to continue to move forward with technology without being stuck with paper charts, or old ways of doing business. We are constantly evolving and Denticon evolves with us. The ability to access the software from all locations and continue business is a huge advantage over a traditional software program.

The team at Planet DDS is constantly reaching out to the users and looking to them for the improvements and usability of the software. They are responsive to all inquiries and their customer service is some of the best in the industry.

Because it is cloud based, if there are internet issues or server issues from Denticon side, the software can go down (rarely occurs though).

i honestly like denticon but it is second in my heart to dentrix only because tx planning on the mouth chart is a tiny bit easier to do in that aspect. but in denticon i usually tx plan in the tx plan tab not the chart which does make it easier to accomplish i also really like that its easy to plan out the tx plan stages with just clicking and editing. i also like that NP charts are easy to edit when its within families, and ins can just be like transfered over. its an easy to use software if one tames the time to play around with it

i like that denticon is very laid out (open formatted rather than closed menus) and has options for every menu/chart. im a receptionist and i really like that scheduling is very easy to set up and its effective in communication (the tile meanings) and that even charting (sometimes although rarely I'm called to asst.) is easy to understand pretty quickly

that sometimes when i copy paste appts. it messes my screen up and i have to do it over. or that like if i wanna filter patient scanned notes it doesnt filter each individual tab (thats like an addtional selection which is fine)

I've had Denticon at my practice for 5 years and have been mostly satisfied.

What I like most about Denticon is that it's cloud based. Since I have two locations I am easily able to log in from anywhere and work. Another great feature are the updates and improvements within the system.

One of the least favorite features would be the lack of detailed reports. While Denticon has several, there are some reports that could be improved or added. Denticon is not always compatible with other systems including our x-ray system EasyDent, we were under the impression that a bridge would link the two programs but was not so we have to open each program separately. One of our most recent obstacle is Denticon not being compatible with Solution Reach which is a patient relationship management program.

This program is imperfect but meets our needs.

They have great customer service. They also have regular updates and take customer feedback into consideration

There are many small limitations that make this software annoying. For example it will ask you two times to override a lunch hour, but not alert you that the same patient has the same procedure schedules in the future resulting in double booking appointments.

We have been using Denticon software for years. It's flexibility is refreshing, ease of use is greatly appreciated and if ever we have any questions, technical support response is both rapid and thorough. We have been extremely pleased and recommend it to anyone who is overpaying for software that cannot accommodate a practice in the many ways that Denticon can accommodate a practice. The software has far exceeded my expectations and we have been using Denticon for over eight years. Their staff is professional and one of the best I have ever encountered.

Ease of use, flexibility, tech support

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FLEXIBILITY DIFFERENT WAYS TO DO DIFFERENT THINGS. LOVE HOW IT WORKS WITH MULTIPLE OFFICES, AND I LOVE THAT I AM NOT SPENDING A BUNCH OF TIME ON NETWORK AND SOFTWARE MAINTENANCE. NO BACKUPS. SUPER EASY AND LOW MAINTENANCE.

SOME FUNCTIONS ARE HARD TO LOCATE OR COUNTER INTUITIVE. INSURANCE MANAGEMENT IS A LITTLE CLUNKY. WOULD LIKE MORE FLEXIBILITY WITH REPORTS. WITH OTHER SOFTWARE I COULD QUERY THE DATABASE AND PULL SPECIFIC DATA OUT.

Amazing software to people

The ease of use, features and support. There customer support should be praised they respond immediately. Knowlegable and helpful. The continuously update their software with enhanced and NEW features...

Nothing I am pleased with everything. for 10 years a great system

We like the fact that it is cloud based which allows our multiple clinics to see what treatments, and planning a patient has had even when the patient is transferring from one of our clinics to another.

The multiple updates released frequently 'break' other things within the software. On a good note, the support team usually have the issues caused by the updates resolved quickly.

Overall I wished I started using sooner.

Everything being online and having administrative control and sharing among limitless locations is key.

Not having the level of search features as Dentrix such as finding patients by address.

Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics.

Need red Medical notes alerts flash. Would like side column for scheduling practice management tasks. Would like more complete CRM integration and online review ease rather than using DemandForce or Lighthouse 360

Being able to import medical history with one click of a button for new and existing patients. Plus it will also show the medical alerts on the patient main screen.

The walkout receipt. It accumulates the credit which doesn't work for discount plans because it calculates the discounts and the payment as one so its confusing patients.

Very good software with team

Very easy to use. Training can be done in 2-3 days.

Hard to add 3rd party vendors. Cost has gone up over the years but you are grandfathered in.

After not reading everything correctly, Sandy called me up personally to explain things. She has worked with me through a few options and available possibilities on how to resolve issues. She was very helpful and easy to talk to.

It is very easy to navigate and user friendly

That you can't set up schedules differently on a weekly basis per provider book.

My overall experience has been great i have no complaints ...

Software is user friendly and you would be able to get it right away .Also customer service is beyond excellent if you have a problem understanding anything or help you submit a ticket and they will contact you immediately .I was very impressed with there customer service....

I have not had a problem with anything yet and i have been using software for two years ...

Generally favorable I've got good support. Have little communication with Managment recently. Feedback is not asked for often

Ease of use cost effective

Can be slow servers are generally too slow Inflexibility of db of our own patients No knowledge of other users maybe s user meeting?

I am a ex Dentrix and Open Dental. Denticon is a great software, very easy to use and train my staff. I do not need a Server.

Is Web Based , VBS services, Easy and clean .

Does not integrate with other 3rd parties. I would like a Voice appointment confirmation.

Great Insurance integration. Good features

A bit condescending when you submit a problem; yjeu always assume it's your fault