All Sigmund Software Reviews
1-25 of 30 Reviews
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Anonymous
1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
We are not fully utilizing this tool
This tool has some flexibility to it that can allow companies to customize to their specific needs in Sigmund.
CONSNo cons that I can think of; we are using this at the most basic level for time management, and have no issues yet.
Christine
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Sigmund Software is definitely worth looking into
Substance Abuse and Mental Health - they are very knowledgeable in the field, with small and big organizations.
PROSI was wary at first because the 'sales' team was so helpful and nice... I asked for numerous meetings and really took my time with this investment. They were very patient. The onboarding process with the team is easy, they listen well and can really work to individualize the product to your specific needs. After the soft launch so many things went wrong... and they were right there with me fleshing them all out, cheerfully and willingly. They were responsive and helpful. That is all I could ask for. Now, we are in the midst of running and I still have confidence in their product and customer service.
CONSBecause many companies can have their assessments or forms uploaded there are many... but there is no overall inventory of what is on hand, so in the beginning it is frustrating trying to figure out what preloaded items will work for your organization.
Reasons for switching to Sigmund Software
None of the EMR pieces exactly fit what I was doing and looking for.
Patrice
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Comprehensive EHR
I cannot say enough about the support team. They are always there for questions and will ALWAYS find a solution!!
PROSSigmund Support and Implementation team are outstanding. Implementation and use of the upgraded AURA program were challenging but with the Implementation team's help, the mission was accomplished!
CONSThe switch from Sigmund to AURA could have been a smoother transition.
Kasi
Mental Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2022
Horrific and crippling experience
My company switched to Sigmund in July 2021. Our revenue, which had seen steady growth every month since 2016 , immediately plummeted in HALF. The program was never set up to bill correctly. They limit the number of people who can request support tickets and they make you pay for support and training. After begging the [SENSITIVE CONTENT] for help for months to fix the billing situation, he suggested I switch to their billing company. I did- and the losses got worse. I am happy to share details of my story with anyone who is considering using Sigmund. Please feel free to email or call me. Even this week, all of our billing codes for the entire year changed overnight from 90837 individual therapy to residential therapy, triggering hundreds of denials and causing countless hours of work to change them back. The entire year (Jan to August). Aura is not intuitive to use. It is constantly going down, there are a million bugs in the software that inhibit the user experience. Everything about it is smoke and mirrors and it’s not worth the price.
PROSIt’s all smoke and mirrors Nothing they suggest is a benefit is actually real.
CONSExpensive Undelivered promises Poor implementation Lack of support Codes changing Not intuitive
Nichole
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Thought out decision
Overall, customer service and transparency are excellent!!
PROSThe implementation process was amazing- they worked diligently to make sure things were customized to my specific needs.
CONSI’m not sure if it’s the software or the billing, but it’s been a struggle!! Patient charts aren’t updated in a timely manner and billing statements never seem to go out.
Reason for choosing Sigmund Software
Speed and accuracy of needs being met, as well as pricing. I was also told the outsourced billing was great.
Reasons for switching to Sigmund Software
They stopped performing essential job duties needed to run my business.
Betsy
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great EMR System
Overall, this system is the best I've ever used. The implementation was easy, as was the training for it. We switched from our previous EMR and never looked back.
PROSThis system is easy to use! The modules and widgets are customizable.
CONSA few times the system has gone down and it has paralyzed our agency for a little while.
Reasons for switching to Sigmund Software
Because Azzly was terrible, had horrible communication, and their support was the worst.
Judy
Mental Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed March 2023
Sigmund software
I like Sigmund it is an easy program to learn, I am told we will enjoy Aura once we learn the system better.
PROSWe are just setting it up to transition into Aura and we have had Sigmund for years, it is easy to use and the notes are all separated out in certian areas for each department.
CONSI do not like the statements, they are very hard for patients to read and very confusing.
Reason for choosing Sigmund Software
We were able to make it work for everyone
Reasons for switching to Sigmund Software
Paradigm was for B.O. only and not clinical staff
Leanne
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Sigmund sucks
We aren't solving any problems with Sigmund. Our concerns have grown exponentially since the integration.
PROSWeb based accessibility is a nice feature. The ability to color code providers is appealing
CONSIntegration was difficult, transition was difficult, a lot of available features advertised are not included, length of time for configuration, and much much more
Reason for choosing Sigmund Software
I wasn't included in this
Reasons for switching to Sigmund Software
To accomodate more patients and services
Ken
Mental Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed March 2023
My feedback
the convenience of switching from Sigmund to AURA vs the hassle of setting up with a different EHR. Some areas are easy to use.
CONSThere are some challenges with scheduling such as it always changing to different week then the one you are working on, Some of the system can not work on without access to old system, Some of the challenges on updating things such as forms, programs and services.
Reason for choosing Sigmund Software
convenience of switching from Sigmund to AURA
Piper
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2023
Review
i can see more than one record at at time
CONSi do not like the fact that i cannot scroll through multiple pages by using my mouse or cursor instead i have to go back up to the document and hot the arrow, it is very awkward and time consuming; also having a lot of billing issues
Hope
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2023
Meeting needs
The elements we appreciate the most about Aura Elevate, the Sigmund software product that we use, is the Golden Thread elements within the EHR. This is the reason we decided to use this product as opposed to other products. Other elements that we appreciate is the embedded forms that enable us to sign documents anywhere without having to use paper and the ability to share necessary updates with referents and contacts quickly and securely through the contact portal.
CONSOne of the most frustrating things is unfortunately a by-product of one of the features that we also appreciate. Because forms are embedded for signature, and the assessments are connected to the golden thread functionality, Sigmund staff have to add every item to the system, which takes time and does not allow us to add updated forms or assessments to the system very quickly.
Reason for choosing Sigmund Software
The golden thread functionality and embedded forms.
Alicia
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Sigmund AURA Review
The Sigmund team is exceptional. They are very professional and will assist you with any concerns in a timely fashion. The Sigmund AURA software is user friendly and can be formatted specifically to fit your medical or behavioral needs. Our Ohio billing needs are unique compared to the rest of country and the Sigmund software team adapted their software to meet those needs.
PROSUser friendly, intuitive................
CONSThere is a lot of clicking..............
Reasons for switching to Sigmund Software
Functionality
Megan
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Would Recommend
Customer support is quick to help out. We moved from Sigmund native because we were mostly happy with that. We do not regret sticking with Sigmund for Aura.
CONSWe would like service names in the claims screen. We would like it if the schedule didn't reset when editing appointments. For example, marking an appt not to bill and then having to go all the way back to the patient's account and back to their appointments just to work on another and then do it all over again for the next. We emailed a wish list a while ago. It would be nice to be able to split payments between two claims when posting as opposed to having to credit the payment, make a list of credited payments, and then go into each indiv. client's account to apply the payments.
Stephanie
Civic & Social Organization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed September 2023
As a team, we have not been a fan of this software...
We are a non profit so it seems like too expensive for what we're getting. They also wouldn't let us out of the contract when we didn't like it.
PROSI like the availability of templates to make note writing easier.
CONSI just wish it more capable of personalization. I always use DAP notes so why can't that be the default? All my notes are non-billable, can that be a default? Why don't my treatment plan objectives show up in my notes anymore? Everything is just so simple yet complicated at the same time. It is not user friendly.
Reasons for switching to Sigmund Software
Wanted to try something more up to date.
Joseph
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed July 2019
Use in Medical Detox
Fair to poor.
PROSOpportunities to see what other members of Recovery team are doing. Perhaps it is more suited for those doing purely Psychologic. Counseling, and other NON-Medical work.
CONS#1 Poor Medication software. Difficult to enter medications and directions. #2 System often malfunctions. #3 Anemic History and Physical Exam choices. #4 Must open individual COWS and CIWA assessments. This makes it very difficult to see overall pattern of drug withdrawal (CLINICAL OPIATE WITHDRAWAL SCALE) #5 Since new Update we can not longer see which patients have not had History & Physicals by using the Reporr to "Clients without Assessments."
Brenna
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2023
Clinician Review
Unfortunately very disappointing. We were promised functions up front that still do not exist. Getting support feels near impossible. I have essentially given up. Clients can almost never access the portal for whatever reasons and we end up having to help each of them.
PROS“Same as last” note function is helpful.
CONSNo capacity to store credit card information for auto run. This takes up a great amount of time for a team of clinical staff who should not be handling client money.
Reasons for switching to Sigmund Software
Accommodate e-prescribing
Elise
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed September 2023
Company Review
Since migrating over to Sigmund Software, it has been a nightmare. We made the switch because we thought it would improve our claims experience but it has done the opposite. I have never experienced something like it. Also during our implementation meetings, we were ignored and if we were to go back in time we would never have switched over to Sigmund Software. We are paying a lot of money for a service and we are having to do so much more work.
PROSDesired features was the main reason for switching software programs
CONSIntegration was difficult, have never experienced something like it before
Reasons for switching to Sigmund Software
We thought that Sigmund would give us the features we were looking for
Jania
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed March 2023
Informative
Overall it's been a great system for us to use in keeping track of important data.
PROSI like the ability to click many of the requirements without creating narratives.
CONSFor someone not technically savvy it can be a bit complicated.
Luke
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Substance Abuse Administrator
Excited to be a part of it
PROSDefinite improvement with customer service
CONSRefreshing billed charges before adding to claim
Reason for choosing Sigmund Software
Knowledgeable and responsive
Su
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
Stay away
The worst EMR ever. Support is non-responsive. Problems and issues are not fixed. The prescription interface is extremely clunky.
PROSIt must have been cheaper than Kareo and other EMRs. I did not have a part in choosing the software.
CONSNot intuitive to use.Prescription interface promotes greater human error.Difficult to see the exact details of the last prescription.Unable to prescribe albuterol due to error message.
Reasons for switching to Sigmund Software
Not by choice. The company made the decision.
Justin
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2020
Run, don’t walk away from this software
Could not have been worse. Has cost us a ton of money in lost collections. Took the [SENSITIVE CONTENT HIDDEN] 2 months to reply to complaints after initially asking for a weeks time to investigate. DO NOT USE
PROSExcellent demo, knowledgeable sales people, very flexible with terms to sign up.
CONSEvery single thing once we signed up. The “implementation” Team had no idea how to utilize their software to tailor to our business. Would frequently argue with each other on implementation calls, would rely on us to come up with solutions to use their product.
Reason for choosing Sigmund Software
Was led to believe they had a system that worked and a team that would help.
Haley
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Help
[sensitive content hidden] has been excellent at helping our staff. He has made himself available and make sure our issues get resolved in a timely manner.
CONSSending prescriptions electronically. There has been several glitches and errors.
Charmaine
Mental Health Care, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
My Aura Experience
The in boarding process needs to be more client focus VS. Someone who does not know how your agency is ran trying to tell you what you need.
PROSThe software gives you a bang for your buck. It has all the features needed to run a group practice. Love the billing component of the software.
CONSThe ease and usability of the sotware tends to be combersome but once you get use to it it flows. Also for Aura the agency administrator should be able to make changes without contacting support to do the change. More autonomy sholid be given over the security matrix.
Reason for choosing Sigmund Software
They gave more bank for your buck and was somewhat customizable.
Reasons for switching to Sigmund Software
The other product was not compliant with state regulations
Christine
Mental Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2017
Look elsewhere, dated and clunky!
Revamp the entire system. The interface is clunky and outdated. Nothing is intuitive about it. Think about how the user is going to use it; start from there. It's nice if you can develop an interface that users rave about!
PROSNothing! It wants me to write a 100 characters; I repeat there is nothing I find positive about it!!
CONSHorrible system! I've worked in hospitals with EMR's and have my own private practice and use an EHR that is much more user friendly. This is one of the worst systems I have ever, ever seen! No one liked it where I worked and everyone complained.
Rachel
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
User Friendly
Very impressed with this user friendly system from a clinical, medical and administrative perspective. The reporting system is robust and flexible. The admin features are easy to navigate. The support team is responsive as well.
CONSMore developed CRM features would be helpful.