It's cloud based and easily accessible. The appearance doesn't seem to be update too often so once you learn to use it, you should be fine.

Sometimes bulky to navigate from one section of the software to the other.

it works for us but took a long time to get to that point.

filing VSP claims is super easy and managed very well, payments come fast, and ordering product is very simplified and dummy-proof.

filing any other insurance, especially health insurance, is a very time consuming task

This is the worst program I have used, but at least there were ways to work around all the silly processes. Recently they did an update and the program is actually worse! The updates make it very difficult to see what the total and paid amounts are, among a number of other things that make the process more complicated. Whomever is designing this is certainly not using it in the real world. You will need to learn all the workarounds, because the work flow doesn't work effectively most of the time. Oh, and if VSP is not the majority of your sales, trying to put in non-VSP orders is a joke. Even with VSP, it doesn't work correctly a lot of the time. You get a red skittle, or the insurance won't pull into the system. If you end up going online to file the claim enough, you begin to ask yourself what the point is of having this system. The system is not synced well enough with VSP to avoid incorrect claims. Trying to reach customer service is an all day adventure. Don't believe it when you are given the option to leave a message. You will be disconnected most of the time.

There is a workaround for most things. Running VSP orders become simpler, when the system works and does not give you an error, a red skittle, or an insurance rejection that causes you to have to go online and do it manually.

The workaround processes tend to become the norm since the program usage is not simple. There are too many button clicks that do nothing. The update made the system even less logical and simple.

Full integration with VSP and ease of use especially for front end sales. Continuous improvement and they listen to feedback. As a small team, helps to ensure our workflow is less duplicative and more effecient.

Doesn't currently allow for integration deeply with other insurance order placement; but then again there probably aren't any services out there that do. Hoping that with time the reporting feature can be more open to customization and friendly to real time data analysis vs having to download and pivot.

If we ever have an issue or something we can't figure out on our own, EPM support gladly and quickly helps. We have the ability to contact support by phone, facebook and/or email at any time, so we aren't left alone to "deal with" issues.

There are lots of things...first and foremost is that the programmers are constantly improving and adding features, and lots of times the improvements are based on user feedback. The software is easy to use and has tons of reports to analyze data.

Actually, the thing I like the least is all the clicking that's necessary to complete orders...however, all those clicks ensure that we are processing an order that's available (i.e. progressive lens is available in the material and color the patient wants), so in reality it's a good thing :)

The software is easy to learn quickly and since it’s based off of another popular platform it’s easy to hire people that are familiar with its use. Integration with VSP is excellent and since it’s cloud based easy to open/ move stores and get up and running quickly.

New technologies have some glitches that need to be worked on, but team at EPM are very quick to take feedback and work on it.

Overall I do really like the software. It has a few issues, it was created I believe by someone not in optometry, so it's not as well rounded as Revolution. But over all it's easy to use and has all of your basics. Integrates wonderfully with EHR.

Everything was extremely easy to use. Very user friendly and fast. Finding patients in the system is very quick and easy as well.

Having to switch back and forth between EPM and EHR. It's a hassle and I wish everything was on the same software system.

Optical ordering and integration with VSP vision plans

It is 2 separate programs! You cannot conduct all you business functions without jumping from one system to the other They like all other eyecare software want to charge additional fees for every little add on of items they promise in their sales pitch.

It helped get us to electronic medical records but that's about it.

We like that you can create a schedule and enter charges and orders.

We don't like how difficult it is to navigate through the software. You have to basically go around the world just to get back to where you were before; especially if you need to print a receipt. In general, it's one of the hardest software programs to navigate through.

We tried the program out last year and are going to continue to try to investigate its purposes in both offices

He’s a programming facilitating collection of data and funding for purchases and product services provided by provider

Scheduling functions are not as acceptable as I would like to there’s no in coordination with the online Google sites or any other yelp social media’s

The customer service was decent. We received responses to our questions within 1 - 2 business days.

The website builder that Eyefinity provides is very difficult to work with. Our website has a lot of empty space between the sections on each page. The "user-friendly" software doesn't allow for this adjustment and Eyefinity can't make the adjustment either. It's not very professional looking.

I have been very happy with the overall experience. Deployment was very easy and tech support is great. Very helpful. After having EPM for over a year they are still very supportive.

EPM is alot easier to use than our old system. It is alot simplier . I love the comanagement aspect of this system. I am able to keep track of all of my insurance I have filed without having to leave alot of notes in alot of different places.

I don't like that I can't add information. Some of the preloaded reasons for example a return doesn't apply and I like to be specific. I don't like where the notes are. I would prefer to have them at the top of the demo page where they would stand out and be easy to see by everyone.

I like that it keeps your organized and keeps your claims clean. I like that everything is in one area and that it submits automatically to VSP

Speed and reliability is a big one. I also have issues with reports. There are other things but they a being fixed but slowly

I love that it is Cloud based and constantly evolving.

That the communication between EPM and EEHR is not two way.

Really easy navigation and great user interface. Simplified chart screens presented all the info logically.

Customer service was difficult to work with and rarely got back after an issue was opened. System had bugs that impacted functionality.

I like the ease of using the software and the advantages of a web based software.

I get frustrated when I am trying to change an eyeglasses or billing error from a staff member