It has been very good I am just starting at my new job been there for 2 months but love that we use Juvonno.

It has made the process of checking in patients billing them looking at their records very easy.

Sometimes the billing can’t be void easily.

I spent a lot of time looking for the perfect software for us, and used two other programs before Juvonno. Their sales team was amazing and was so patient with all of my very detailed questions. I really wanted to make sure that this was the right one as I didn't want to have to switch again. They have a great support team and they are always willing to listen to suggestions of how the software can better work for you.

I used two other clinic software programs before deciding to switch to Juvonno. Neither were a great fit for our clinic. Juvonno has ALL of the features I need, including all integrated billing platforms. It is very user friendly, has a fantastic patient portal with online booking capabilities, excellent MVA treatment management features and is highly customizable to make it work the way you need it to. We have a very large clinic so I also really like the J-comm feature that allows team communication right in the software. Two-way texting built in is also a rare software feature that I truly love having!

My only request would be to have different description options for services for online booking. Patients don't often understand exactly what they need to book when we need to have insurance-related descriptions for services. We have a lot of complicated service options and this would help to make that easier. The form customization is a little complicated, but they are there to help and once you get the hang of it, it becomes easier.

Juvonno is easy to use with a load of features! Bills MB Health. Simple display, online look up.

We had trouble setting up MB Health which lead to some major issues. We also find the direct billing of Telus Health not as clean and easy as just doing it manually with the other insurance companies.

Good software, with a not-so-good team behind it.

The software has massive potential. It does have a lot of good features, like fax, text, and more.

Has quite a lot of cons. Support is almost non-existent. They have a "number" you call, but it just goes to [SENSITIVE CONTENT]phone, [SENSITIVE CONTENT], and in the 2 years we have been with them, not once has he picked up. The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it". E.g. the internal email and text buttons have randomly disappeared. Recently had an issue with the invoice descriptions not showing up on invoices, and they claim it has always been like this, when it has not. They do make you crazy sometimes because they keep denying things even though you and your 13 staff members have used this feature a million times, then when it randomly disappears they claim this feature never existed. They really, really, really need to improve their support and customer service skills. They need to hire more people, have a real dedicated line to support because you will be dealing with at least 1-2 problems a week with Juvonno.

Reporting system Patient communication Charting Easy to use

Set up for charts Setup for consent forms

I have nothing positive to say about them. They are a bunch of scammers.

Nothing, we would never recommend this to anyone. Stick to Jane or any other system.

They will make you sign a one-year contract and not release charts unless you pay $2500. We will be speaking to our lawyer.

Experience has been great! Fast communication. I asked ALOT of questions and was always provided quick solutions.

My absolute favourite part is that when adding a charge to a patient, I can easily search the item - do not need to search exactly how it is written. I have used other systems and if you do not type the product word for word, it does not come up. Easy schedule creation for practitioners, can easily update and create new schedules with an end date of the old.

When you save, it does not keep you on the screen. I think it would also be nice if you could stay on a "patient profile" when you click the patient in the schedule.

To date excellent overall. Like product more as familiarity with it increases.

ease of implementation ease of scheduling and EMR

difficult setting up medical charting templates

No complaints. Support is incredible, truly supportive. Feedback is taken well and implemented. Updates and constantly being made and the program itself is my first choice of EMR.

My biggest issue with other EMR softwares was that they were very restrictive, and what you could and couldn’t do. The ability modify, deny/allow, create through Juvonno is exceptional. Juvonno comm is incredible, it allows you to communicate among staff members, communicate with patients, send out newsletters and much more. Overall a very versatile program.

When you’ve reached maximum number of licenses allowed, the system doesn’t automatically log users out. It leaves them as inactive, that ends up clogging up the available users. It is not currently mobile friendly.

It's an overall good experience to use, but best used when you are working with a multi-disciplinary clinic. Then you will get the most use of all the features.

Juvonno has a TONNE of customization, which I loved. You can customize your invoices, the way your online booking looks, almost everything. There are many features and options that you have access to.

The price is very high, but it offers a lot more features than it's competitors, and even the price can be customized to an extent, by contacting the company via phone.

5-star experience. Juvonno is constantly releasing new features and updates with taking the consumer/user's suggestions in mind. Support during times of need has been met and been a good experience. Would like to see additional features corrected or implemented as noted above in "cons" section. Thank you for all your help! [SENSITIVE CONTENT] have been great!

Integration with Telus Reports are mostly great and informative Quick patient fall off list for reference. Invoice editing available by administrative users Communication with support staff when assistance is needed. Text messaging integration is phenomenal! Easy invoice splitting to multiple payers.

No directly billing integration with WSIB as of yet. Would like Resource selection to copy over to future appointment when booked from last. Need better online booking control for physiotherapy scheduled with different appointment time lengths. Clinic Summary Report has discrepancy in first column of revenue values, does not equal correctly. Comprehensive Sales Report does not include HST even when selected box "include HST" is selected. Would like a way for appointment reminders via email/text to speak back to the software once the COVID screening is discontinued. Waiting for SRFax to be integrated. **Hoping Sun Life will have an API built to allow integration to your software soon!

The staff are amazing to work with. They listen, take feedback and always work to make the product better for their clients. It is a unique experience to give ideas for system improvement and see them happen!

The ease of use and customization for our services and practitioners. There is an ability to create and individualize services, charts and rates for our practitioners, yet keep the uniformity of our brand.

The ability to par down restrictions for users by action, as many were combined with others. However, this is something Juvonno continues to work and develop.

Overall we are very happy with Juvonno, and look forward to continuing our relationship.

Juvonno has been crucial in the growth of our Company. Having our clients be able to do their own bookings, and then also communicate with their practitioner, and save their documents, like Doctors notes, and treatment plans not only makes our Administration job easier, we know that the files and documents will be safe. Being able to create marketing material, send mass emails and review all the accounting, makes this program essential for any business.

It does take some time to get used to all the features, but I find that the online help is great, and Juvonno is constantly upgrading, and giving you the opportunity to learn about all the features. There is not lack of information, but as a business owner, it's sometimes hard, because we have lack of time.

We love it and our patients love it. We love it because it makes managing our clinic so much easier and simplifies or eliminates many of the repetitive daily tasks that go into running a clinic. And our patients love the modern new experience that we can offer them -- with beautifully designed email receipts, a secure patient portal, automated email reminders, etc.

Where to start? It's easy to use, has excellent modern features, is safe (data fully encrypted), allows us to customize the way it works for our clinic, and they keep improving it and adding new features to keep it up to date. Another big thing is the fact that they brought in our data from our old software. This is huge, because we couldn't just start over from scratch. We have years of appointments, patient records, invoices, etc. that we needed to securely bring into our new software. Not every company was willing to do this because it takes extra work. But Juvonno did it, and we really appreciated it. Having to face the idea of moving our clinic to a new software was daunting, but moving to Juvonno was a great choice and very worth it for us. Highly recommended!

A few hiccups on initial setup & data import, but they supported and helped us through the process.

I have been a Juvonno user since 2010, I am incredibly happy with the program, the Juvonno team, and what the software has become today. I recommend it to anyone who is in a busy clinic and needs simplification or even a clinic starting out, (which was myself) to get rolling with a program like this early on has prevented any complications that I'm sure we would have experienced otherwise.

The software takes care of all of your day to day needs when it comes to scheduling, accounting, direct billing and more. Their tech staff are FAST, and very helpful. It's extremely easy to use, and easy to train new staff. They are constantly improving the software and I'm always excited when we get an update notice.

If there are any features that I feel Juvonno is missing, or features that I would like to see in my own clinic, you can make simple suggestions through the software that they bring to their development team.

Horrible, great ideas but saying or calling it a Beta system is actually too strong of a recommendation paper forms are more appealing

SR Fax integration is great and easy to use

Workflow, no smart forms, charting is horrendous, changing patient names with the same phone number is not acceptable, being forced to sign a 1-year contract to a substandard EMR, every practitioner complained about the charting.

As an admin of Physiotherapy office, I use Juvonno basically for everything that my job requires me to do. From scheduling appointments to billing to insurance companies, it can't be done without Juvonno.

The program is very easy to use and It doesn't hurt your eyes, especially after long working day of staring at the screen. From the very beginning of using the program it's very clear what is where, and optional ways to get the same task achieved is very helpful.

When you open patient's profile in the new tab, would be great to see patient's name on it, so you don't have to open each and every tab, because you end up with many of them during busy time to find the one you're looking for.Also when entering an adjuster's phone number, there's no option for phone number extension.

These guys are fraud. They took whole years advance payment for my 5 locations and promised me if I didn’t like it will refund if decided within 3 months. 1 month later decided I did t like it they only gave back $2700. I gave them $6100. Theif. Be careful never give them wholes years in advance. Month by month so if you do t like it you can reject it.

None. Complicated form day one. Staff not helpful.

They are the Cons. They will say one thing on the phone to get your business and then will write in invoice please read small print policy. Will take them to small claims to show how bad these guys are and can’t get away with it.

Juvonno is a very well thought out product, with process flows that match our business requirements. We are able to build our own reports and add reporting features which has helped our business grow by better understanding our Key Performance Indictors. The Juvonno team is responsive and very professional. We would recommend Juvonno to any business that would like to have the stability of a solid product while having the flexibility to add features as a business grows.

Juvonno has so many features that has helped our business grow. It is like they anticipated my business growth needs. Our favourite part of Juvonno is that we can create custom work flows and custom reports myself, without technical help. This has allowed our business to stay nimble as we grow.

Juvonno has a lot of extra features that we do not use, and we will work with Juvonno to turn these features off.

excellent

very user friendlyefficient use of time

I think the metrics should include all of the scoreboard an in exportable Excel file

A+ review from me!

Our transition from our previous software to Juvonno was very easy. The system is intuitive and very user friendly, the customizations we have needed have met our requirements and been implemented quickly, access to training materials is excellent and the Juvonno team is easily accessible and very supportive when questions/ needs arise.

No concerns - we are still building our use to include many features available to us. Great experience so far.

Awesome experience overall. If support is available faster, that would be even better

Ease of use, HCAI integration, easy to book new Patient

Can improve the video library in the help section. Video is not available always

Overall it has been fairly smooth. We love all of the features and look forward to learning more as we go.

Online booking portal, price, cloud based and innovative.

The set up is quite cumbersome and extensive, and we are working through all of the settings, but will be worth it in the end! Less reports with more info on each would be ideal! I would suggest having more staff to train, as it just seems like there is only one trainer.

Always easy to use and the customer service is great!

How user friendly it is. This program is a life saver when booking and processing clients!

I have no complaints! Been using for years at my second work location

The online scheduling and patient booking is great charing also amazing

Some hiccups with data transfer and there is a learning curve but these issues are not juvonno issues just general challenges when upgrading software