Nookal is a very easy to use practice management software, we highly recommend it.

Happy Steps is a fairly new Allied Health company. Going back to how you first started your journey for your company, it can be quite daunting to set up. We love how user friendly Nookal was, guiding us through our set up, with cute jellybean mascots which is a bonus! We also absolutely love the seamless integration of Nookal with other softwares e.g. Medicare/DVA, private health insurances via Hicaps Go & Medipass, Physitrack; invoicing templates; integration of outcome measures & online booking button link.

Nookal's calendar was slightly confusing for us to try to grasp initially with 2 users on setting up available time slots vs , however we managed to overcome this with the help guide on Nookal set up page.

The benefits that we have found is that everything with the client can be stored in the one place and all clinical notes are accessible for all practitioners to keep up to date with their clients progress, particularly when they are seeing multiple therapists across varying disciplines. Nookal has made it a lot easier, across the board for us to operate more efficiently. It is user friendly and relatively easy to navigate once you understand it. it has made our accounting processes alot smoother and easier to keep on top of.

I like how yo u can customize the diary, change the columns etc. It makes it easier to get a total picture of the day from a management perspective. The ability to add and customize user permissions is also very handy, although being able to set a permission for being able to rebook clients would make a great addition. I love how you can customize your own clinical note templates, this can be designed to suit the user and it definitely made our transition from paper notes to online a lot more smooth.

I would like to have a flag system. meaning that when an appointment is booked and the clients details are opened, we could flag (and get a pop up window) if a letter is due such as an EPC initial or final or a DVA end of cycle letter. - not being able to add multiple fee options for the same item # in classes is a bit of a pain particularly when we run Hydrotherapy in a group and have 45 minute and 30 minute options. - when emailing a third party invoice (at the time the invoice is generated), it doesn't automatically tick sent in the accounts screen, this function would be ideal. - being able to track letters and reports would also be fantastic for auditing purposes, if there was a tick box on the case screen or maybe a merge field that was able to be added into certain clinical note templates, then making this trackable via a report would be awesome.

I like that the program doesn't need specific software to work and can be accessed online anywhere via any device.

The mobile app is very clunky, not user intuitive, and lacks several features. This needs to be improved. It is also very frustrating that recurring appointments cannot be easily moved in bulk (they need to be cancelled and then re-booked at there new time)

Once templates are set up for everything it saves a lot of time. Diary management and booking clients is very easy as well. Having different colour options helps to visually see your week.

This product is easy to use once you have learnt the basics. Features that I especially like include: -Options for appointments, events and notes and features such as reoccurring apps/ events and different colours -Creating clinical note templates -Being able to copy previous notes across to a new note -Ease of adding clients to a waiting list -Ease of adding clients into the system -Having a monthly view of dates and being able to change week by week with the arrows. -Being able to set times in diaries -Client accounts and invoicing is quick and easy to use

1) Using additional features (such as creating templates for GP letters, learning how to claim through Medicare; different reporting functions) requires more time to sit down and work out how to use them. Having video tutorials in a 'library' would save a lot of time and confusion. 2) I think some more improvement on the flexibility of creating and adapting templates for GP letters and in-system settings would be beneficial. For example, when I am sending an invoice, the only option is to have it sent to the client as e.g. Mr Smith.... I work with children and so I would like to be able to change the addressee to the name of their parent/ carer. 3) I cannot see a history of in-system communication e.g. invoices that have been sent, reminder emails etc. 4) I find the document storage function on Nookal a bit clunky to use and so I have opted for an external storage platform. 5) Nookal and Xero do not communicate properly.... if I mark an invoice off as paid in Nookal, I still have to go into Xero and reconcile. 6) Having the option to add in NDIS plan dates and reminders for when reports are due would be a great option. 7) I am unable to drag an event across to different days.. only within the same day. This takes a lot of extra time deleting and adding new events.

Okay.

The diary, appt colour coding, changing appt length of time, the reporting / analysing. The help that is available. The report and letter writing. Ease of sending letters, messages and invoices.

There is no way to send a quote for example sleep system and list out items. Each quote being different to the other. I would like to keep a document ie list of NDIS equipment that can be up-dated easily. I have tried keeping in documents but becomes lost in other letters. The Action Plan is limiting and I dislike it is placed at the top of notes. Would be much better placed in notes when it was written. Integrating 2 client notes. Previously I have lost notes.

Scheduling is excellent, Nookal does everything needed in a busy clinical practice.

Nookal is the best practice software I have ever used, user friendly, efficient and manages our physiotherapy practice optimally.

The communications between clinicians could be improved,mail icon is small, messages effectively but not readily accessed so not used often.

Overall a fantastic product that our multi-clinic business relies on daily, with noticeable feature upgrades from our previous PMS.

- Excellent customer service/support - prompt replies to technical issues and really helpful staff who are responsive to niche needs and take action on feedback - Interface is easy to use and visually appealing - Great for multi-location practices - Constantly updating to add additional features and integrations - Easy claiming for Medicare/DVA - Easy to use on multiple devices - PC, phone, tablet - Flexible options to customise to individual business needs - Easy patient document upload

- Task management/staff messaging side could be improved - but this is a bonus feature that other PMS systems don't have at all and updates to this are currently in the pipeline - In built forms could offer more features and options, but there are multiple third party options that can be integrated

Great product. We are very happy we moved over to Nookal.

Medicare billing is great. The system is very user friendly. and the help desk/online support is awesome.

As a provider of the Medicare/DVA rebate system - It would be ideal if the diary showed the amount of appointments the patient has used in the year, not just how many they have left on their current EPC/D904. But this has been suggested to Nookal and they are working on it.

We wanted an easy to use platform for both admin and therapists with secure patient notes storage. Nookal has met all of these needed

This is a flexible software tool that is well suited to an allied health environment. It has seen us through from a single user to a team of 4 therapists, and I can see that it will continue to be a great product as we grow

There are some features that need improving, or where greater control would be useful but the team at Nookal are usually willing to assist and often these fixes are already known and in the process of being fixed

Excellent response to queries, continunous improvement of the nookal platform

Very intuitive, easy to use, can use desktop/tablet/phone

Integrating other systems can be challenging ie set up physitrack

Mostly good and smooth with some frustrations around slooooow process of claiming ACC.

Good note taking. Clear and useable diary. Excellent online booking system.

Diary set up could be more versatile, unable to open up a single day and enable bookings without opening that day going forward forever on that day. Drag and drop feature fiddly with short appointments. In NZ very much needed improvements are very slow in coming as we are such a small portion of their business. ACC claiming is woefully inefficient with some improvements but overall is much slower and time costly than other PMS's.

Simple toggling between practitioners and sites. We are a business that employes physiotherapists, osteopaths and sports therapists - we are easily able to customise the notes on nookal to reflect the needs of each profession.

The colour settings and icons on each appointment could be improved - icons (notes, new patient etc) are quite small. Perhaps a colour change to show when notes have been completed? Toggling between different cases can also be quite difficult - seems to auto-reset to the oldest case?

Before Nookal, I had a paper diary, and was sending SMS reminders myself on my phone, and typing out my own invoices. Nookal has transformed my clinic, and saved me so much time.

I am not IT savvy at all, but I manage to do all I need to with Nookal, to reduce my admin load and streamline some processes for me. Its very easy and logical to follow, with all the essential features for a small psychology practices. There's been a few times Ive need support, and Nookal have always been responsive and helpful

Perhaps more specialised templates inbuilt

Nookal has been a valuable tool for my practice however due to the cons listed above I have looked at other options.

Wide number of integrations, detail of reporting, reminder messages and emails.

The inability for users to receive direct communication/confirmation regarding patient cancellations or enquiries to their email or phone number. Customer support has been helpful although hard to contact at times.

Fantastic, an excellent team to deal with and they provide great support. User friendly program that does everything that you need

Really easy to use and train staff. The diary and billing side of things are really straight forward with clinicians and admin easily learning how it all works. Easy to navigate and run reports for data analysis. Excellent support team and the best Help feature I have seen for a program.

Honestly I cant think of any negatives. I have used a lot of practice management programs and Nookal is hands down the best system I have used. It is an all rounder

Excellent software overall. Changing providers would now be like trying to switch from apple to android.

Ability to view multiple clinic locations, ability to send letters within the program. Simplicity of note taking.

Unreliability of software - some bugs infrequently causing data (clinical notes and letters) to go missing. Inability to edit notes once complete

Excellent

Ease of use, intuitive, customisable and constantly improving

The mobile and app utility is poor. Slow to open PDF exercise programs saved in client files.

My overall experience has been very positive. Nookal have an excellent customer service team, and the product has led to increased speed for our administrative processes & an increased reporting capability.

The Nookal integration to allow for bulk upload of invoices to the NDIA portal is a life changing feature that cannot be overstated!!

It doesn't integrate well with MYOB, so we eventually migrated to Xero to have seamless integration between the platforms.

Amazing, very usual and helpful for my day to day job.

Nookal is extremely easy to learn and use even if you are not very tech savvy. The accessibility to add new clients and change or input information is high.

The inability to lock certain case notes, rather than having to just lock a whole worker.

I like it because the colours are nice to look at and it's user friendly

It is very easy to use and has a simple interface.

I don't like that when searching for a patient after filling in the surname and you press 'tab' to go to the next field, it very frequently automatically goes back up

I find it easier using Nookal then previous software. It allows access to multiple sides of our business. Specifically having access to cancellation reports or last attendances

Having multiple locations and practitioners is an incredible feature of this software

At times certain elements glitch e.g. creating and moving notes

Easy to use, customer service is good. Admin at the clinic are happy to use.

Lacks some integrations however they are always willing to take feedback on board.

Great.

Online manual that has step by step guides for setting up a practice and other soft ware

A bit difficult to make multiple group class purchase where the client needs individualized receipts for private health.

satisfying & a whole new level of service

user friendly & KPI service ,clear & functional calander,many useful functions

takes time to load, looks complex ,detailed information

I've benefited from using Nookal and my organisational skills and productivity have really improved since using Nookal.

I really enjoyed the ability to be creative with Nookal and colour code tasks, appointments, notes, which has made my organisational skills enhance. I enjoy access to all documents and nookal notes and features such as pinning clinical notes, copy templates across and hide unwanted notes.

Difficulty move one note/appointment and drag it to another day in the week. I often have to delete that appointment or note and re-enter it in a different time slot or day.