Optimize Health has felt like a partner we have always been looking for but could never find. They have been responsive, caring, and understand that patient care always comes first. The features are built around patient care and to provide support to the doctors. No unnecessary buttons or extra steps in using the software. Highly highly recommend!!

Price is more compared to competitors at times but felt like it was worth it in the long run.

As we are exploring options in what technology can assist with, Optimize has been an outstanding partner. We have has patients benefit greatly from the data so the providers can suggest options of medication adjustments, follow up exams for sleep apnea issues, and utilize the results to show patients that blood pressure is only a piece of the overall wellness goal.

With our challenges in staffing these days, the ability of Optimize Health to integrate and partner with this program allows the details insurance companies require along with the personal touch our practice is known for. We are a family practice that emphasizes family. We want our patients to feel valued and that the providers are always looking out for their best interests. With this program providers are able to utilize the data received to help assist in patient care from encouraging them to explore reasons why their results are what they are. It is a piece of the puzzle in their health and they feel they are participating in the process.

The invoicing from Optimize is a little clunky and not very clear. Our support is very helpful on breaking this down for us but it would be nice to have that breakdown before hand. It may also be part of the learning curve with the new system, so please take this with a grain of salt...

It is a good concept to monitor Pt's BP's and be able to stay in contact with Pt's without the need for them to have frequent office visits. Dr.'s and Providers are able to manage some of this care by phone via myself and staff.

I like the ability to track and monitor our Pt's BP's daily. It is helpful in the management of their health and medications with Pt's need to come in to the clinic frequently. I call Pt's and have contact with them multiple times monthly, so the Provider knows how his patients are doing when they are not in the clinic.

Tracking the # of readings each month has changed on this new site and that is not as user friendly for my tracking monthly purposes. I have sent messages to Optimize about the following, however none of these issues have been resolved as to date: Multiple areas to put notes in is not an easy flow. I do a lot of coping and pasting my notes. I know that I was told when I add a note in the green box, under messages it would save and go into the PDF. It does not. I have a patient that there is an issue that he has 493 readings and I am unable to mark as reviewed, this has not been resolved. I have a Pt who for whatever reason I cannot view his readings unless I click on the (3 dots by the last 30 days readings) to view details page, then I can look at readings and mark as reviewed. Just seems they rolled out the program before they worked out all the details.

Each team and department of the Optimize Health company has been very helpful in helping our agency set up as well as continue to expand. We are pleased to also have monthly/semi-monthly meetings/trainings to touch base.

Our agency works with many individuals who are non-verbal and who's care is up to the staff, having these devices for our patients aids in gathering factual data to support the patient as opposed to relying on multiple staff reports- which can sometimes be inaccurate.

The new format does not take away the unenrolled patients without filter use. If the patient is unenrolled, they should be completely deleted from the Optimize Health site - is this a HIPPA concern??

There is definitely room for improvement but once the kinks are worked out I'm sure it will run just fine.

Once the patient takes their blood pressure their readings are in the system within seconds.

With the new platform we are unable to re-enroll patients. We have to contact customer support for the IMEI number to reattach the blood pressure machine to the patient.

It user friendly and the user interface is great. Patient information is ease to find and track.

The reporting features need a little work and the need to be able to use other devices besides smartmeter. Tracking employees in the system would also be a nice addition

Good

The ability to customize material. This is important for our population we serve and it helps get the word out

Customer service response sometimes goes from days to weeks, can definitely be improved

Everything seems to be going good, just ready to get all ours pts onboarded.

I love that Optimize reviews our pts blood pressure reading and notifies us if we need to contact pt. It makes it so much easier with them looking at this info for us.

Seems to be going slower than we had expected on onboarding our pts.

Absolutely amazing

The whole roll out was so easy. I felt like all of this was too good to be true, but found that it is every thing I was promised.

I have zero complaints, except.... I did not do this sooner.

The doctors like to have the BP readings with the patient in their own environment.

Billing difficulties, coverage of insurance is deceptive for patients and refilling claims to insurance companies.

Great customer support, the staff was always available to help and guide us through any issues.

The business model leaves the customer at risk while confronting cashflow challenges.