The calendar is really easy to view and see availability for appointments, schedules are easy to set up for staff.

Can sometimes be a little slow when trying to book in appointment, need to refresh or log out and back in.

It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software. Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it. Customer support is below par. Should have a live chat or phone line to call. A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated. The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe. Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately. A ticket system that shows other client's concerns or questions would have saved a lot of hassle. User's forums, blogs, FAQs, Q & As are available but not shared when you come on board. Having a widget isnt suitable for all sorts of web platforms. Referral tracking is especially difficult when customer processes are handled putside your existing platform. Would have like to integrate a diferent payment processor rather than being limited to skype As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Pabau have helped us manage multiple items in one place.

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

The on boarding and training team have been very professional and prompt with correspondence.

There are many features I could not find in other software. Particularly the use of consultation templates to reduce note writing time, photography with the assistance of stencils to always obtain the correct patient view (very good for before and after photos), integration of drug look up, the ability to assign permissions for data view amongst staff and online booking. Everything is customisable. There is a whole suite of tools to match the demands of my growing business.

I would have preferred the option of a free trail period to play around with the application pre subscription. However, I can see that I would have flounder without the online training provided. There is a learning curve steeper than other applications.

I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!

The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings. What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

I would have preferred if the payment system could offer more methods rather than just Stripe. This might be something the developers can look into it.

The online booking, inventory, and all templates make it very easy to start a medical spa. I love all the online education and Pabau academy.

The time different and settings default to UK.

Really helpful staff, very responsive to emails and sorted any issues out promptly. Lots of helpful how to guides.

Everything in one place - booking, patients, consultations, photography, images, services, pricing etc

Took longer to set up than I thought as multiple meetings/set up spaced out

Good team to support you setting up your account. Easy to use after tutorial. Patient friendly

Initially a bit difficult to navigate needs more templates

Good onboarding and customer follow up. Responsive to queries and requests

Some of it doesn't seem to be that user friendly or intuitive. Have had to contact a few times to make straight forward changes that I would have thought would already be sorted.

I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

At first it was good. They were helpful. But as things continued to get worse and worse they just kept on making unmet promises. They kept saying they were working on a beta pabau 2.0 so I hung on....but it took over a year longer than what they told me...and they were still working on it when I left. Then once I asked to downgrade to just read only data so I could access clients previous charts,they kept charging me the full amount. It was absurd.

Fairly intuitive and customizable.....but other than that it's hard to say.

When I signed up for Pabau I was hesitant because it was located in the UK and I am in the USA. I was assured there would be US support and all features would work, but it didn't. This software is NOT a good option if you live outside the UK. The text messaging component NEVER worked as it should, but they told me it did. I had to run checks every few weeks and tell them it still wasn't working. The time is based on the UK time and so it screwed up appointment times, employee schedules and a host of other issues.The online booking portal was inconsistent and frequently went down. Clients would book and show up, but with no record of an appointment.Deposits for online booking created a HOST of problems with accounting. Peoples deposits wouldn't show up as they were supposed to. Some got deleted. Caused A LOT of issues with people's money which is NOT ok.Their customer support is only available during UK times so good luck if you're in the middle of the workday and something goes wrong-it takes 12-18 hours to get a response.These are just the MAIN issues not to mention a host of other issues that impacted our daily operations. I would HIGHLY discourage any US spa from using this software.

Mixed bag. When it's good, it's great (just got into using the online Questionnaires and Consents, which were nowhere near as daunting as I thought they would be). The focus on client service has also greatly improved in recent times - the operators genuinely try to help, and are polite and courteous. The training webinars are a great idea too.

The integration of various facets of running our practice.

The down times, or the times when it lags significantly, which occur too often. Also, the basic SLA terms are limited, and even the more advanced SLA you can pay for only gives a certain (and fairly small) amount of cover. But of ocurse that wouldn't matter if there weren't downtimes, or slowness.

I really want to be able to understand and use the features properly to full capacity but I don’t have the time

The features, service, security and patient management

Setting things up and can’t revert back when I make a mistake Figuring things out and seeing patients is very timely and complicated

Poor, disapointing. The day the trainer was an hour late was a sign of things to come. Wish we would of never signed up

Nearly nothing with the exception of recalls

everything, literally nearly everything. I have to do all the programing, its clunky, not intuitive and built like the original MAC. Lack of integrations- terrible back end- snapshot or dashboard is nearly non existent.

We chose Pabau CRM software to enable our clinic to be 'paper free' as well as enhancing our patient experience with the automation of pre and post appointment information, follow-up reminders etc. Challenging during set-up to create all of the content for our clinic including consultations forms, pre and post aftercare information etc. Straightforward to use on a daily basis.

Set-up was challenging however the knowledge library is very useful for ongoing support.

So far its been a great experience from the sales team through onboarding and finally the training.

The ability to free up the clinic of paper once and for all. Having tried a number of different software systems there has always been some paper somewhere. Pabau completely eliminates this. It has every feature you could dream of to reduce the workload. There's always someone available if you need help with the system as well.

The only issue for me is the time it takes from enquiry to implementation and that not all of our clinics consent forms were uploaded before the launch day. That being said there was a lot of forms for the Pabau team to do and they hand make each form. So it's not so much that I like it least.

Pabau customer service is fantastic. It has reduced a lot of stress for us. I

This software allows us to hold a patient record system similar to Primary Care NHS software. We are able to take bookings online through our website and communicate with our patients easily.

You need training in order to use this system efficiently. Without training and the help of the Pabau team, you will struggle.

pleased

Our company has used pabau software for 2 years. The services Pabau provides our company is first class to the text reminders, to the paperless consent forms and documentation to the online booking - it has given our clinic a professional look and we are very pleased with the system.

Customer service support emails take a while to reply (sometimes 3 - 4 days) I have had an existing problem that’s still not been rectified - my consent forms when detailing where I’ve injected on the diagram when saved if I go back in the drawings all my documentation has moved to the right. That you can only use on Apple iPad and can only download from Apple store.

I stumbled into the business two years ago, and I can genuinely say that it was one of the finest professional choices I have ever made. As soon as I started, I saw there was a lot of opportunity for advancement in terms of my duties, position, and the development of team and leadership abilities, which is always a plus in any profession.

The company's willingness to consider fresh concepts that might enhance our daily, weekly, monthly, and yearly workflow is something I truly like. Our daily work is more productive as a consequence of the implementation of ideas that staff members, including myself, have offered.

There are a few changes that need to be made, such as the ability to remove photographs from the iOS app and add simple notes, but Pabau is wonderful at listening and will accept suggestions.

Making clinic operations smooth and efficient

Constantly evolving, improving, and adding features to make the operation of a clinic as easy and efficient as possible

Email storage issues would like to cc all customer incoming emails for easier storage and retrieval

So far I am getting used to the platform with the help of the training sessions and support team.

- Keeping everything connected and in one place helps to see business overview and keep everyone in the loop - Access to regular software training - Extremely efficient support team

The platform could be modernised with improved usability. It is a little confusing to navigate in the beginning, however, there is a caveat to this, which is the access to the useful regular training sessions. As a marketer, I believe there could be better opportunity to add branding to any patient communication - I may find that this is already the case once I have navigated the platform more myself.

Overall happy with the software.

The patient calendar is easier to use. I like the fact you can type in a patients mobile when you miss a call and you can then see who has called. The app system is also very good. The reporting system is excellent and allows for you to do many different reports. The sms to patients to remind them of their appointment is also a very important aspect and works really well.

It would be more practical on the journey section if it was easier to navigate to the client details. It would make sense if there was a tab that appears when the practitioner enters the pin to access the treatment forms.

Excellent

We love using pabau as our clinic software program. We have been using it for over a year for the purpose of patient bookings, managing consultations and documentation. Free training is provided when you start and we have never looked back. Customer service is top notch whenever you need it. Highly recommend.

The ability to manage appointments for other doctors through your own app.

Sometimes frustrating as it complicates the signing procedure and finding patient details

I can record patient notes, treatment notes, photos, voice recording available Consents can be signed

Complicated menu Hard to find patient if the name has a spelling mistake Does not warn of duplicate entries