Patagonia has delivered a very positive experience with it's EMR system. They are very quick to respond to any issues and are always looking for ways to improve their product. They have also been very receptive to requests by the users for specific 'tweaks' to meet our needs.

Patagonia is very user friendly and the flow is easy to teach new employees.

I would love if Patagonia added a feature to copy household information to set up other family members' profiles. The check in process can be lengthy when multiple children from the same family have back to back appointments and all of their profiles need to be created or even updated.

I've had a great experience with Patagoina Health.

I feel it is very easy to use and very easy to understand

I don't believe I have any cons at this point and time

When compared to paper charts, Patagonia Health is absolutely a better alternative. Unfortunately, they are still new to the behavioral health sector and the majority of their assets still appear to be geared to Public Health.

Transitioning from paper to electronic was nice, and made many functions easier to implement within our clinic. Having information at the click of a mouse is nice.

Patagonia Health started as a platform for Public Health. We were one of the first agencies using it for behavioral health (which they hid from us when signing on) and the early growing pains are apparent. I have been in the field for 30 years so I know what works and what is needed, and their response time in implementing is slow if it happens at all.

I can really appreciate the ease of documentation with the Patagonia EHR. For the most part, I am pleased with the system. Once you become familiar with it, it is a great time saver. The lags in page loading is frustrating, and it seems it gets slower as time goes on and we accumulate more patient profiles in the system....will it continue to do so as we continue to use the system and add more patient profiles to the data base?

Now that I have become familiar with Patagonia EHR, I find it easy to find the information I need quickly.

Patagonia EHR often seems to be slow, like its "bogged down" and pages are slow to load. This seems to get worse as time goes on and out patient load grows. This is somewhat frustrating when I have clients waiting.

Very responsive company to deal with. Perfect for a Public Health agency that is small in size and does not have full time staff dedicated to monitor and work with EHR.

very helpful implementation team and training. Responsive to problems, questions and training. Can make templates that are standardized for your practice.

the EHR jumps around while using it, slow to load up pages at time.

Less than adequate.

Data reporting and scheduling have been the most user friendly.

Most everything else. It is not user friendly, we have to find multiple work arounds. We were told that we could customize things to our liking and we have learned that there are very few pieces we can do that with and more often than not have to put in a ticket to change a simple template. The billing end has added so much work for our biller and made it difficult to chase rejected claims. She was trained wrong and then told she wasn't doing the process right. It is very difficult to get adequate support when your trainer is also your go to for support but that person is also always on the road training other groups. Overall, we are experiencing buyer's remorse.

What I like most about Patagonia Health is the ease with client retention, insurance eligibility, Billing, accounts receivable, client reminder messages, etc...

One problem I do have with Patagonina Health is that it is app based. Too many times our internet doesn't support it properly and the program freezes.

Patagonia makes it easy to monitor that documentation has been collected and signed, assign documents to a clinician for use or reviews, and store review patient records. The escribe feature allows for us to eliminate use of a script pad and assure medicine has been ordered at the patient pharmacy. Adding and removing staff is easy as well as training.

If the EHR could add ADT alerts with live time alerts when a client is admitted in/discharged or transfered from the ER or hospital that would help us.

It was easy to use and it notification feature was key to keep appointments and contacting clients

it would crash periodically , which made data entry frustrating

After using an different EMR for a bit I came to value the visual presentation of Patagonia.

At times it can feel like change requests from the average everyday worker are listened to as well as management.

If our department ever changed electronic health records systems again, I'd take it as a sign from heaven to retire. Once I learned the Patagonia system, I enjoyed using it and trust it. My only drawback is that I learn by doing, not reading instructions on what the system can do, so I have a feeling there are many features that I'm blind to, because none of us got more than a couple days of cursory training, and webinars just don't cut it.

I was new to the world of insurance and medical billing when I took the job of biller. Knowing nothing about this world, I had nothing to compare it to, but I found Patagonia very logical and understandable. Our health department at that time was very small, and I'd often joke that we were a "VW" health department with a "Cadillac" EHR system (Patagonia Health). But I was very grateful for the system and how it functioned, because there was no one in our office who understood the Patagonia system very well, let alone the billing aspect. What I especially appreciated was their support team. They were fabulous in giving guidance and assistance. I couldn't have done my job without them. The Patagonia billing consultant,[sensitive content hidden], was and is a great teacher and resource. I've also appreciated the improvements they continue to make, like showing the balance remaining when posting payments.

My only complaint about Patagonia Health has been recent. I have been a vocal cheerleader among other billers, encouraging them to try Patagonia Health. However, in the last year, the support team has been more "aloof" and one cannot reach them by phone, only by submitting "support tickets" which are less than satisfying to use because an issue isn't always easy to explain or be understood, especially when I'm still a "newbie" (after 6 years) to the insurance billing system.

Overall, I would not recommend this software to anyone. In over 25 years working medical practices and facilities I've worked with dozens of software systems, none of which has been this inept. It is a daily struggle.

I appreciate that Patagonia is web based.

This system is not intuitive, it is very cumbersome to perform even basic tasks. I was given exactly one day of training on the billing/claims process 6 weeks before we went live. We were told we would have a trainer onsite during the first week of implementation, we in fact had a trainer for one day. It took 3 months to finally meet with a billing specific trainer at which time we learned that we had been trained incorrectly in certain tasks and are now spending time to try and clean up patient accounts. This has caused a lot of disgruntled and angry patients in additional to creating more work for everyone. We had hoped to start with a clean billing system, unfortunately that did not happen.

Overall we've had a great experience with Patagonia Health from day 1. They are very responsive to tickets, apply frequent updates, and have had great communication over the years. Very happy we chose them for our EMR.

We have been using Patagonia Health for our EMR since 2017. System is easy to use, follows a common sense workflow. We like that it's customizable as far as individual views for charts/widgets/apps. Built specifically for public health, and captures the important information needed for State and Federal reporting.

Calendar is not ideal when searching for next available appointment, prefer more of a scheduling template than calendar appointment type of system. The letter editor feature is more complicated to use than expected, takes many edits to get the best final letter.

Reporting has been great and we have been able to use so many reports to get our numbers that the state requires .

I love all the training that are offered and easy to re watch when having proplems.[sensitive content hidden] is so easy to work with and can depend on her to call you back.the system works well and I have been a biller for over 30 years and by far this one is the best I have used

I feel you need better acsess when going live and there should be a 30 day window after going live to speak to a person as most things can be hard to understand and just haveing a person that you can call instead of doing a help ticket as the frustration leval is so high!!

My overall experience with Patagonia Health is great!

I like features of Patagonia for school health documentation because it is quick and easy to check the boxes that are applicable to the situation and allows for a narrative note as needed. I really like that periodically it is updated with our student body lists to include all of our students so we do not have to enter new students. It will also collect data that is applicable to use on our end of year state reports but this is more difficult for me and I am beginning to learn all that I can access within the system. Overall, Patagonia is a great way to store EMR for school health!

Being an older user and not as tech savvy as some young people , accessing the data to print a report or track trends is a challenge for me in Patagonia Health.

The best EMR we have used.

Patagonia is very user friendly and is perfect for Public Health. Customer Service is excellent.

At this time i can't give any dislikes on Patagonia.

Terrible. 10/10 would not recommend.

There's really not much I do like about Patagonia. Some things are easy to use, but overall do not recommend.

Not very user friendly, it's very outdated. It takes forever to get something changed if the process or widget is outdated or something isn't working well, that is if you are allowed. Like you could do so much with care plans in the Maternal Health widget but because other people haven't requested the change, then it isn't going to happen. The maternal health records print out horribly. You can't search people by phone number which is vital in some cases. I have used other EMRs like Athena and they are much more user friendly and customizable to fit the health care workers needs.

Tracking of meds and vaccines, as well as client populations. This helps to stock supplies and plan for future.

As a "mature" nurse, I was dreading the EHR transition. It was not easy for me, but once oriented, the ease of documentation and ability to find virtually anything I needed, or comment when necessary, won me over. not to mention the reporting features for inventory, tracking, QI initiatives, and the accessible record bins. now I love it! As an added bonus, all documentation is legible!

I have found that our unique activities in public health are not precisely designated in the "Assessment" and "Plans" features, so we have to choose something "close enough." This is frustrating, and noted every single day.

I love the ease of Patagonia. It's easy to create appointment slots, schedule appointments, input client information, save vaccines. Patagonia is great for easily finding kids that are behind on vaccines or need to have a follow up phone call. I enjoy the "flag" feature. This feature makes it easy for my coworkers and I to easily see pertinent information when it comes to our clients.

I really dont have anything I dislike about Patagonia. If I had a complaint, it would be that you can't pull reports more than 3 months at a time. It makes things more time consuming when trying to pull a report, but I understand why it was changed.

I like that it is easy to use. The electronic charting system has many options and offers a write in section if you want to add something not included in the options provided. The ability to upload documents has been a huge advantage. It has eliminated the need for storing and transferring documents when students transfer or advanced from one school to another. Instead of having to search or track down a student's information we are now able to have it instantly.

We have some students with multiple accounts, and it has been a time-consuming process to figure out how to merge thee accounts.

Had a lot of trouble with the system

Being able to put forms in the system instead of paper

too many freeze ups and sometimes lost documents

Reporting. Our hugest struggle is getting reports to balance. Our state required data points typically giving the impression that they are inaccurate. I would like to see a more streamlined report for our needs.

I liked that the apps and widgets can be added and hidden according to user need.

I would like to see a discharge type summary for the visit. This would be helpful when sending clients to another provider. I have also struggle with the arrangement of the widgets. It is very frustrating to get the widgets in the proper/preferred order but once it is saved it flows well.

At this time running reports for individual person or location.

All the features are important. They had to improvise and set up a program for hearing and vision. I would make sure that all departments of the organization have the same capabilities with having to improvise and set up.

Yes, we are not able to run reports for an individual person/location without having everyone's results. It first it was difficult being that you had to prepare alot of data beforehand to export into the system.

We used to have great customer service and someone would actually call you and walk you through your issue, now everything is done via a ticket and some issues are not resolved in a timely manner. I am disappointed in the how reports greater than 3 months have to be run between the hours of 7p-7a. When I run a report it is generally for one year and don't want to run it while I'm not a work!

Ease of use, scheduling ease and features, vaccine inventory program.

Cost. They offer online webinar trainings but there is usually a language barrier with the facilitator.

easy schedulingeasy to track patientsvaccines transfer to NYS system automaticallyeasier to keep track of vaccines/medications

Can only run reports 3 months at a timeE-scheduling is not user friendly at all - nurses have struggled with it since day 1