Bonterra Penelope
About Bonterra Penelope
Bonterra Penelope Pricing
Contact Bonterra for pricing.
Starting price:
$400.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Bonterra Penelope
1 - 5 of 75 Reviews
Linda
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Penelope User Review
We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful. I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.
PROSThe versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist.
CONSI would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports.
Trish
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer
I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.
CONSPenelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.
Grant
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2017
UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues
it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments
CONSUI poor resulting in clunky data entry and more time spent entering data. not mobile / tablet friendly Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel. Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice Lack of technical support available in Australia
Roslyn
Individual & Family Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Excellent product!
With Penelope, we are able to share necessary client information with other case managers with greater ease and efficiency. Scheduling for client appointments is centralized and contains all the data that is needed so that clients and service providers never miss an appointment. Using Penelope has saved our organization countless hours in searching for information and communicating with each other.
PROSThe best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs.
CONSIt's hard to say what we like least about the software because it has been so helpful in meeting the needs for which we purchased it. It does take a little while to get used to using it and to learn all the facets but once you do, it's very easy to use.
Reason for choosing Bonterra Penelope
The excellent customer service is what tipped the scales in our choice. The Athena team is attentive, patient, and helpful. The online customer support is fast and efficient. The team is there to help day or night and customer service representatives are always friendly and understanding.
Elena
Individual & Family Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Customizable Software with Excellent Support
Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access. We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.
PROSThe ability to unite multiple programs with varying services is by far the best feature. This software allows us to track our families and the services they utilize, regardless of location and which program they attend. The ease of access to log into Penelope and the extensive help support (trainings, guides available on the website, and direct technical support) are additional key features Athena excels in.
CONSIn the beginning, it was a bit challenging to integrate this software with our current business processes. The inability to export data using Excel is the most challenging. Although there is an option to export data, it requires further training and time especially with merging pertinent identifying and service information.