Like any new software, there is a very steep learning curve but all in all a very good program/product.

This too is problematic as it takes another step, more time, and if the Word file is ever lost or corrupted you will not have your original findings available.

I love the price - it's much more affordable than other integrative chiropractic software I've seen.

I would recommend, and customer service is always on point.

Working with my trainers has been wonderful. They have been very personable and are very good teachers.

Oddly, that's quite the attribute. The new upgrades have improved the Ease of Use tremendously, Thanks.

I am most impressed with the notes this program produces. The software provides ample input from the doctor to create a near-flawless note that will pass any audit.

Accuracy of medical information, billing and collections. Awesome customer support and training.

I'm a big fan of Acom's Rapid Doc and Rapid PM software. I do not use their billing services so I cannot speak to that.

The only drawback that I have experienced is the inability to change the schedule time increments without having to launch a new scheduler. This is possible to do but not very convenient.

Transparency between biller and staff is excellent. Dedicated biller could use more assistance with upper management to resolve claims over 120 days.

We cannot state it strongly enough that she has been priceless. She has taught us so many valuable tools and has saved us so many times when we were frustrated and couldn't figure out a problem.

Using Acom Rapid Software has been an amazing experience.

Intuitive software; Great training experience, we love our RAPID product.

This software creates great documentation and can be customized to suit different Doctors. Software support has been very good.

This is the worst company I have ever dealt with. The customer service skills lack.

Sometimes there are glitches  which could be operstor error though.

Rapid Doc and PM are easy to use. Finding a patient or scheduling a patient is a breeze.

It was very easy to use and the technical support help has been great. My direct contact with ACOM is Michelle Carmody and she is amazing.

The product is user friendly - the ability to customize Rapid PM.

Being unable to accurately describe this in the note can undermine the author's credibility.

Most software programs are friendly either to the staff or the doctor, but Rapid is both staff and doctor friendly. There is so many great features like tracking, reports, billing, documentation, etc.

The things I have problems with about this product are, basically, problems I would have with any computerized system.

The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open.

Beign able to create your own drop down reselects are very helpful. Let me create entirely differetn noted for nutrion or other types of visits without chiro care.

The best feature about the software is the customer support when needed.

I recommend using ACOM as your software provider. They do all the updates and customer service is great and helpful.

Perfect for anyone just starting out, or for anyone looking to update their practice to a more compliant, accurate, all-inclusive system.

The issues were solved quickly and the representatives were so friendly to me. Everyone has been kind and on the ball.

The configuration and data migration process was a bit confusing and more time consuming then we planned on.

Reporting out-of-the-box is very limited, but an interface with Tableau is available for an additional fee.

When adding a photo under profile, the photo can't be seen 100% after it's downloaded. So for our restricted users, it's hard to view a client’s photo because only the forehead if visible.

There's the ability to report directly from the raw data (from the back end) but this requires a fair bit of extra knowledge to get it working effectively.

Everything was handled remotely so, if there is any complaint I believe it is just not being able to work in person with anyone.

User friendly, flexible, you can design to fit the needs for Case Management Program.

The software can be difficult to configure and test.

This blocks out more time than is real time for clinicians availability.

Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.

With Penelope, we are able to share necessary client information with other case managers with greater ease and efficiency.

Some parts are difficult to navigate without referring to the written instructions.

Customer support is wonderful. It's easy to navigate with great instructions right there.

Overall really good experience, staff are knowledgeable and great to work with.

Lack of modern functionality, lack of communicating to customers, broken promises with timing.

Penelope was able to offer customizable options and reports (reports are an additional cost) that fit our needs.

Can be difficult to teach new users the organization behind the software, not always intuitive, billing statements are incredibly complicated.

Our particular business pushed the Penelope system slightly out of its intended scope, but the Athena team has been so flexible with us and very creative in solving our issues.

It allows our 110-member staff to record information in the correct categories. We are able to source the data collected from Penelope and integrate it into our excel spreadsheets.

We did have issues where Athena struggled to understand our business model during configuration.

The ease of access to log into Penelope and the extensive help support (trainings, guides available on the website, and direct technical support) are additional key features Athena excels in.

We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.

Although we are struggling to get Athena software to add some new features that most health care software has already incorporated, such as integrated client sign ins.

The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs.

We have found great value for money in this partnership.

When we initially utilized Penelope I accidentally delete en entire file.

US Dollar

ACOM Health’s cloud-based RAPID software is your one-stop-shop in chiropractic management solutions. It combines electronic health records, practice management, billing, and patient scheduling into a powerfully robust, yet easy-to-learn software. 


The EHR has pre-built and customizable templates that are simple and chiropractic-specific. The macros allow chiropractors to create SOAP notes in seconds. Plus, the cloud server allows for easy and fast access for unlimited users, from anywhere at any time. Your practice’s productivity will increase along with the time you can spend with patients.


The dedicated project manager and 24/7 support allows for seamless onboarding that will not interrupt daily operations. The optional billing and collection service manages all insurance claims, follow-up, and postings which enables practices to get paid faster. 


It is designed for both the solo practitioner and the multi-location, multi-provider office. The software manages all aspects of the practice including patient scheduling, paperless admission, EHR, billing, inventory management, and management reporting. For the patient, the RAPID software delivers patient appointment reminders, an online patient registration for patients to complete intake forms prior to their office visit, and an in-practice kiosk for check-in. All medical necessary documentation demands from insurance payers are met with the RAPID software functionality for PQRS, PART, and outcome assessments.



LongDescription

Patient Records Management

HIPAA Compliant

Confirmation/Reminders

Scheduling

Compliance Management

Outcome Assessment Tools

Alerts/Notifications

Reporting & Statistics

Billing & Invoicing

Patient Management

SOAP notes

Claims Management

Appointment Management

Healthcare Compliance

For Chiropractors

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

RAPID

In Person

Live Online

Webinars

Documentation

Penelope is a cloud-based case management solution for nonprofits, governments, universities and health and social services providers. Primary features include scheduling, notes, smart forms, automated workflows, email and SMS reminders, staff communication tools, referral and wait list management and reports.

The automation engine allows users to set workflows, tasks, notifications alerts and action triggers. Users can create time or event-based workflows to suit their requirements. It provides multiple pre-built reports on client demographics, service provision stats, client outcomes and others. Users can export these reports to Microsoft Excel, Crystal Reports, or MS-ACCESS. It also offers integration with Tableau that helps in creating data visualizations.

They offer a mobile feature named Engage for Penelope that allows users to fill documents and conduct discussions with providers from their smartphones or mobile devices.

Social Solutions is becoming Bonterra. Learn more at www.bonterratech.com.


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