TIME! Prompt saves me so much time with billing and documentation. Their online scheduling keeps the schedule full and the phone from ringing, double win. It has save me time, headaches.....so much more.

Honestly the whole platform is in another tier compared to similar products on the market. I haven't tried them all, but my fair share and PROMPT blows them away in almost every aspect. Where they don't, they reach out for user feedback and make the changes to improve. Absolutely amazing group of people working on things over there.

Minor details I think could always be improved, luckily they have feature requests and make those improvements regularly. Integration was a piece of cake. Took a weekend and was up and running quickly.

Great team and communication. Our transfer of data went very smoothly. Great product.

Easy to track key metrics in the practice. Easy to access info from anywhere, including your smartphone, which is especially helpful since I travel a lot. Integrated features are a plus including credit card transactions and online forms for patients to fill out. Cut down on admin time significantly.

None, the team is super responsive to any requests and makes changes very quickly. We had no major issues and updates are performed at night.

Exacerbating, time-consuming, expensive and anxiety-provoking. Alec was dismissive and continued to blame me for the issues and his first contact with me was almost 6 months into our relationship with Prompt. The system and programming is good but these young executives need to realize your product doesn’t matter if you don’t know how to treat your customers.

Cancel list is nice. I like the daily notes and flow overall. The invoicing is smooth once you finally get it set up.

Upper management here needs a big lesson in how to correspond with exacerbated customers. The sales team that brought me on were good but then once I started to having difficulties it was like no one knew how to fully handle it. I finally heard from the Customer Experience Manager and he was the worst to deal with, dismissive to say the least and never even called me despite my requests. I have had to pay outside consultants for several weeks and have spend hours on the phone trying to get to the bottom of why I’m not receiving ERA. They keep saying this happened a lot in my previous system which is just simply not true. The system completely messed up our insurance accounts leaving us being paid instead of the clients for our cash paying clients. This has lead to an extreme amount of extra work and stress for me as the owner to try to work to reimburse and make the accounting right. The individuals working for Prompt have been responsive and tried to help us but it was really too much for anyone to handle and the biggest disappointment is the upper management and their lack or willingness to make this right. They are offering to let me out of my year contract as I am sure they would love to not have to deal with this issue anymore.

The entire team at PROMPT is fantastic, knowledgeable and very responsive. They get back to us same day with detailed answers to our questions and resources to share. The product itself is robust and allows the practice to run more efficiently.

It leverages technology to make the process of patient registration and care streamlined. Integrated with an exercise library, PTs can find everything in one place. The billing system helps us stay in compliance

It is missing a robust scoring, functional reporting feature. Even though functional reporting forms are preloaded, PTs cannot see the specific questions or the scores. It would also be nice if these were automatically put into discharge and progress visits and reporting was built so we could track our clinic performance.