I love that all of the client's information is readily available and displayed on their page. It is easy to use and navigate from page to page.

I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for. I love how I can track my progress and see how I am meeting the needs of the clients that I see. I love the fact that there is a contact tab and it shows everyone who has a release for information.

I do not like that if I put the date of a service before putting in the notes, the date does not always save to the signature page and I have to put the date back in.

Overall, the experience has been pretty smooth and comfortable. Any time I have run into difficulty I have had great support from the employees at Credible.

Clinical documentation, scheduling, and team communication are all in one place. This software lets our therapists and behavioral health techs get everything they need completed under one roof with ease. The user interface is friendly and can be learned quickly. There is continuous support from the Credible team that can be accessed from live online chat and phone calls, and the support ticket submission system is great when you need help with a progress or have an issue that needs to be looked into.

Some employees report system outages and lose the notes they are writing, but this is usually due to leaving the EHR open and unattended for too long, at which point the system will log them out to protect the risk of PHI information being left open and unattended.

The company started with a good product . It has not been managed well to improve performance and reliability. The is not new generation product coming and only add on to existing. Does meet regs on

Ability to use custom forms and BI reports

Maintenance updates break things and cause issues to resolve related to it. Having to touch every workstation to reset browser each time. Data center is not reliable and has issues with performance and consistency over time.

There are many features that we like about Credible: ease of use, reporting, and administration. Credible is easy to use and only takes a few days for new staff to get up to speed with Credible. Credible has four levels of reporting: advanced search, export/import, Ad hoc queries, and business intelligence. These levels enable staff to quickly pull data from Credible and our IT department to create complex reports. Administering Credible is nicely organized in an Admin tab and is supported with plenty of documentation and training courses. Credible also has a robust security matrix that allows us to assign specific access to staff to keep data secure.

We least like that Credible does not have integration with our financial software and we would like to see more form enhancements.

This product is more intuitive than our last one. It is easy to navigate and most staff have adapted quite well.

Not as many internal validations as we would like; customer support could be better; form builder could have more features.

We have been using Credible for 5 years and has been an overall good basic product to support clinical documentation and data.

Compared to our previous product Credible is a great step up. It has a logical flow for clinicians and has the ability to add on functionality for data reporting and be our information system for clinical work.

Information does not populate easily from one document to another. Everything has to go through the scheduling module vs. being dynamic between forms and schedule causing a lot of clicks and duplicative work. More decion making support and workflows could be incorporated to move the agency towards value based care and the integration of credible to video platforms or vice versa for use on tablets for direct client access.

Credible has a robust RCM functionality. It has greatly increased claim management.

Credible has merged with Qualifacts which has open the doors to many new resources.

Many of their updates have unintended consequences that need patches later.

the experience with Credible has been positive for the majority of the time, with all software you can and do see issues that happen form time to time. staff seem please and are happy with how easy it is to enter notes.

Credible is easy to use and easy to train new staff on use. for most users the interface is simple , a little dated but works well. most of the users can get to areas of the software to complete paperwork easily. we rarely have to deal with the website and software being down.

the interface is a little dated, needs to be updated to some newer technology. having a few more options to hide parts of the software for users instead of giving them access error messages when they try to use parts that are restricted. the restrictions still need to exist but removing the view/buttons for access would clean up the interface considerable.

My experience with Credible has been okay. The website aesthetic is outdated, however typing notes and other documentation is fairly simple. Despite the slowness and glitches in the system, I have been able to maintain my records.

Credible has really great features for scheduling and having team views. I also like that myself or a colleague can create a to-do list for me directly on the platform. I like the view of the scheduler, as I am a very visual person and appreciate the layout.

Credible tends to create issues with not saving notes or not being able to log on to the platform. I have been in the middle of assessments and the website doesn’t show all questions and content in the area I’m working on. Additionally, it can be very slow which creates a backup on documentation.

It is fairly self explanatory, has integrated e-prescription platform, embedded guide to help with making sure you are documenting enough to bill the right level of care.

no way to track lab results, not medically friendly for psychiatrists

Overall I'm extremely satisfied with Credible.

Credible is a robust cloud-based EHR system that is one of the few keeping current and compliant with State-provider changes, integrating billing and data standards in a timely manner and rolling out updates to end users successfully. At the same time, Credible is able to provide flexibility and customization in the system's configurations. Credible boasts both a strong patient portal, advanced search features and a BI module. Client scheduling, service entry, support documentation, claim processing and reporting is all simple and effective, making monitoring treatment progress consitent and available to share between healthcare providers. With the most recent shift to telehealth, Credible was able to help providers quickly adapt to impove productivity, shile still providing complete information about clients, even via remote points of care.

The Credible Plan (TX Plan or Service Plan) is difficult to train team members on its functionality and has an overall difficult workflow. The storage cost assessed for document attachments is not at all competitive.

The customer service has been stellar. I can't say enough about that. The product affords us ability to document in a concurrent manner, no matter the location of the service provided. We speak very highly of Credible.

We find Credible to be intuitive, flexible, relevant and applicable to our field (behavioral health care/ community mental health). The company teaches you how to do things instead of making you rely on them for every tweak or change. Transparency is truly appreciated. We appreciate the ability to complete progress notes in a shorter time frame, use of a mobile platform and ability to use in disconnected mode.

Trying to make things better than they already are means bugs are bound to happen. Credible has had some growing pains, leading to latency and temporarily-diminished ability to use the system to its full capacity. The company's transparency is VERY much appreciated in regards to issues experienced; timely communication about issues make it a little less painful when things don't go as planned for that moment.

Doing anything in Credible is arduous. There are so many clicks to get anything done. Filling out a super bill (which of course requires numerous clicks) is required for every form entered in the system, even though most forms are non-billable. Phone notes take many (I think in the teens, and I am not exaggerating) steps and o enter, and they are not easily routed between staff. If another staff enter opens an encounter on the schedule, and then I open it as a prescriber, and then go to another tab, when I try to go back to it from the schedule, it has reverted to the staff who originally opened it, and there is a multiple step process for me to retrieve it. The prescribing process is tedious. Each medication has to be sent separately, and the pharmacy selected for each script (it will not just default to the preferred pharmacy). Most fields do not carry over from one note to another. The system frequently lags, and updates seem to be rolled out with no warning, and without adequate testing. I do not use the electronic lab ordering because it also requires many steps, and with the tediousness of the rest of the note, I do not have time to do that. It is much quicker to enter a paper order. Credible support staff are not knowledgeable, and seem much more concerned with “closing tickets” than resolving problems. Since switching to Credible, my days have been spent endlessly clicking to get through forms, which has taken away from the attention that I can give to my patients.

Nothing. It is by far the worst system I have ever used, and I have used several others.

It is hard to choose what I like least about Credible. There are so many things. Time is money. Credible takes much more time to use than other systems I have used, and so productivity is significantly decreased. The orders and services of other providers show up on my Home Screen, which I suspect is a HIPPA violation, since many of them are not my patients.

We have had a lot of transition in the support staff assigned to us as we are an outlier state. The package continues to get more expensive and some of the special features are add on costs. It is a very robust system and is set up very well for behavioral health services. It offers a lot of end user set up which also is very nice.

The ability to run immediate reports on many data points is a fantastic tool. It also is pretty user friendly in terms of layout and understandability.

Printing out information can be problematic in the format that is concise. The business office doesn't always like the way it is able to report finances.

We were Credible's first customer. We've used this platform for over 20 years. What we have experienced in the last two and a half years is a deterioration in attention to customers' needs. Qualifacts has abandoned Credible's focus on creating a product that works and provides real value to its customers. Their inattention has made the product less robust, less innovative, and now, just a glitchy as any other platform. If it wasn't so expensive - time and money, we would seriously look elsewhere.

I like the ability to work in the field using Credible Mobile.

Since Qualifacts purchased Credible the attention to the community-based components of the software have suffered. Glitches and bugs that have been brought to the attention of Qualifacts remain unresolved. Software updates are pushed out without thorough testing causing "unintended" consequences that impact the everyday functionality of the software.

Overall good. It is an adaptable program that can meet you company's specific needs.

Easy for front staff to use regarding notes and service planning

reporting is complicated unless you are set up correctly from the onset.

I like Credible because it gives me quick and easy access to the files of my clients. I can look at past and future appointments and keep up to date with the necessary documents needed for the continuation of care such as CANS and ANSA assessments. I use Credible on a daily basis and it has made writing notes for clients a breeze.

With credible, you are able to easily access the files of each client and review ongoing services. Credible gives you the option to limit access to client files, placing them in the VIP category. This prevents unauthorized users from accessing confidential information when there may be employees with a conflict of interest due to personally knowing the client. You can easily view your stats and it breaks them down from monthly to yearly.

Unfortunately, Credible has had issues of going offline and it usually takes half a day to access the necessary files or to add any documentation to each account. This can be frustrating when you are holding a meeting for the client and you do not have access to previous notes.

Credible helps me bill on my clients in an organized fashion. It is reliable, up to date and easy to use.

There are connection errors from time to time.

I can see the benefits of having a system where you can go to specific tabs to do specific things but, when you cannot save in between you end up having to use another software. For example, I have had to type my information in a document and then copy it into Credible to ensure I was able to save as I went. This software might work for areas and situations where things are not changing a lot but, not in rural areas, areas where the internet can go out, or when working with children.

It is easy to put in dates and to type in a note once you get to the correct section. It also allows you to see your client's profile with ease.

You cannot save as you go along. If your wifi goes down or you for some reason cannot finish a treatment plan at one time you have lost all of the work you have done. The minute you hit save it locks the document and you can't go back and review it. It is also difficult if you hit the wrong button to fix your mistake

I went from using Credible to using another system, and I have to say, I enjoy the new system better.

For a company the best piece is that you are able to look at all the encounters for each client. You can see all the information you need.

In my opinion it is not an easy one to learn. Its not easy to navigate through.