The app is easy, intuitive and packed full of reporting features that will answer all of your questions. Our patients actually have a lot to say and leave us tons of comments—good or bad, we're happy to hear them all. We share the comments with staff as "fan club" mail and send the negative or critical comments to the office manager for follow-up. Rater 8 is a great morale booster and also gives us an opportunity to address issues we may not have known about or understood from a patient perspective. Knowledge is power and Rater 8 does all of the heavy lifting to deliver the educational feedback we need. The Rater 8 support team is incredible! Shout out to [SENSITIVE CONTENT] for all her support during our freshman year. Of course they offer guidance, answer questions, and fix any technical issues, but the coolest thing about Rater 8 is that they are interested in what the practice needs and will take a suggestion from a practice and make it a software feature for everyone. In our most recent meeting, [SENSITIVE CONTENT] gave us 45 minutes worth of new features or add-ons that had been added since our last meeting just a few short months before. The Development team is constantly fine tuning the features, dashboard, and reporting so it gets easier and easier to use Rater 8 in our busy practice the longer we have it.

Rater 8 makes it incredibly easy to get patient reviews! We all know that patients who have a frustrating experience will tell lots of people and broadcast it online quickly. Getting patients to tell us about their great experiences or even give us good feedback and perspective was so difficult. We traded our old paper process and clunky online web form for the ease Rater 8 offers. Our Google reviews are up 500% —yes, you read that right. We have not even popped the cork in celebration of a year with Rater 8 and we're already in love. It's fast, we know, but when the love is real you really just have to go with it.

We only have one reporting feature on our wish list. The support team created a work around for us to use now and told us that we may be seeing our suggestion as a new reporting feature in the very near future. We're not going to lie—this made us feel pretty special! Keep in mind, our quarterly reporting in the past was incredibly cumbersome for our team. Already, Rater 8 has made this reporting task super easy. Our wish list report will make it even easier, which is truly mind blowing!

We have had nothing but a great experience and I am glad we decided to move forward with Rater8 vs the other guys

It was easy to understand the product and simple to implement. The dashboards are easy to understand and customize. Since we moved to Rater8 2 years ago we have been able to implement a better SEO program and solidify our review structure with Google etc. The ongoing support is prompt, easy to work with and understand and is impeccable at getting back very quickly. All other IT companies should model their support after Rater8

The download process is a bit tricky but part of that is due to our EMR system.

I like the ability to keep track of reviews based on provider and location.

It's easy to get bogged down in the customization (which isn't a bad thing in and of itself).

Hands down best vendor to work with on any application.

They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting with you on a regularly scheduled basis to make suggestions to improve outcomes in various areas. I am always amazed at how well they know our results across multiple survey sites. I have never once felt I was steered in the wrong direction by their recommendations.

Honestly it would take me all day to try to think of something.