If we have an issue I or my staff can create a ticket for service and it is usually addressed same day.

Our main initial driver was getting a software that allowed online scheduling. We chose zHealth for that and I like that I can complete my notes from anywhere and that I can see my schedule from my phone. Our biller can work remotely, so that helped me keep my biller who has worked for us for almost 20 years.

Switching softwares is never easy, but it was worth it to get rid of our previous server-based software. I realized there was no way forward for our previous software. I wanted a company who would keep up with technology modernization and zHealth has been consistently adding new options over the past 2 years.

When we came on board with Zhealth a little over a year ago we had zoom meetings with our customer success specialist. I was given his cell phone number so I always have had a direct contact with ZHealth instead of being sent into some call center queue. When the representative we had took another job he gave his the name and phone number of our new rep. I would say there are 2 parts of the software I really like 1 is the reports feature, my chiropractic assistant does the billing for our office and she also tracks how many patient visits we have had each month. We have been doing this for 4 years and this software makes it very easy for her to access those numbers. The second feature that I really like is that my patients can be on their lunch break and schedule a same day appointment for later that day.

When I use the last visit report and put a date range in it will give me every visit that patient had during that range. I would like this to be a true last visit so I can tell when someone has not been to my office for an extended period of time, so that I can reach out to them.

Causing more problems requires me to keep paper notes, paper ledger, and separate scheduling and payment methods. The breaking point was tonight when the site was down because they didn’t renew the SSL certification. How? They get 30/60/90 day reminders. And when i asked they just respond rudely.

The initial setup and records setup was promising.

The system is slow and often down. If have issues have to email support. They run long queries during business hours making it virtually impossible to use. I now have to use a separate schedule because its down or not working more often than not. The bank for processing payments is piss poor so we can’t even use it. There is no patient ledger- only way is to go to each DOS to see where to add payment etc. The system is slow and customer service is awful.

My overall experience is great I don't have any issues.

It is very easy to understand and use for all our needs

There isn't anything I dislike about it