If we have an issue I or my staff can create a ticket for service and it is usually addressed same day.

Our main initial driver was getting a software that allowed online scheduling. We chose zHealth for that and I like that I can complete my notes from anywhere and that I can see my schedule from my phone. Our biller can work remotely, so that helped me keep my biller who has worked for us for almost 20 years.

Switching softwares is never easy, but it was worth it to get rid of our previous server-based software. I realized there was no way forward for our previous software. I wanted a company who would keep up with technology modernization and zHealth has been consistently adding new options over the past 2 years.

When we came on board with Zhealth a little over a year ago we had zoom meetings with our customer success specialist. I was given his cell phone number so I always have had a direct contact with ZHealth instead of being sent into some call center queue. When the representative we had took another job he gave his the name and phone number of our new rep. I would say there are 2 parts of the software I really like 1 is the reports feature, my chiropractic assistant does the billing for our office and she also tracks how many patient visits we have had each month. We have been doing this for 4 years and this software makes it very easy for her to access those numbers. The second feature that I really like is that my patients can be on their lunch break and schedule a same day appointment for later that day.

When I use the last visit report and put a date range in it will give me every visit that patient had during that range. I would like this to be a true last visit so I can tell when someone has not been to my office for an extended period of time, so that I can reach out to them.

Causing more problems requires me to keep paper notes, paper ledger, and separate scheduling and payment methods. The breaking point was tonight when the site was down because they didn’t renew the SSL certification. How? They get 30/60/90 day reminders. And when i asked they just respond rudely.

The initial setup and records setup was promising.

The system is slow and often down. If have issues have to email support. They run long queries during business hours making it virtually impossible to use. I now have to use a separate schedule because its down or not working more often than not. The bank for processing payments is piss poor so we can’t even use it. There is no patient ledger- only way is to go to each DOS to see where to add payment etc. The system is slow and customer service is awful.

My overall experience is great I don't have any issues.

It is very easy to understand and use for all our needs

There isn't anything I dislike about it

We were looking for an affordable and easy to use chiropractic software for our new office. The zHealth team has been amazing from day one!

I like that it was made to fit our practice. Initial consultations included giving information about which type of setup would work best for our office AND the customer service is quick and extremely friendly.

The most difficulty has come with adding the payment processing, but I don't know if that's the software or the bank that provides the processing.

Customer service is always on top with very little delay in response time. Change and updates easily obtained.

This software is extremely user friendly and easy to teach staff. The customization and constant updates are above and beyond any other software I looked into.

I have been using the system for a couple of years and can think of no cons. Any hiccups in the transition were corrected and addressed within a respectable time frame.

Since I'm a solo practitioner I needed an EHR software that would be able to handle much of the tasks that would normally require a front desk office staff member, such as patient scheduling and office check-in procedures. It's been very helpful that patients can schedule themselves online, through a link on my website, and can check themselves in as well once they arrive at my office. It's also been great to be able to log into the software from anywhere, using a tablet or even my phone, to check my patient schedule etc. whenever I need to be out of the office during office hours. I would say overall one of the best things about the software for me has been the ability to use it from anywhere and from any device and that doing so is relatively smooth. Since the software is straightforward and streamlined and doesn't have too much bloated and unnecessary features, it runs quite fast and you wouldn't even know that it was on online web-based system due to how quickly the pages load, as long as you have a decent internet connection.

The software is quite intuitive and easy to use if you have a decent grasp of general computing and how to navigate menus. In fact there was no training included at all when I first began using the system, because it isn't really needed as long as you are a little computer-savvy. The software has built-in patient online self scheduling which automatically populates and syncs with the patient schedule on my end, as well as the option to have the patient self check-in on a tablet when they arrive at my office, both very useful features since I'm a solo practitioner. I also like the ability to check my patient schedule from anywhere using my phone, since the system is web-based and syncs across all the devices I use to access it, whether I'm at the office, at home, or out and about. There are a good amount of options, clickable boxes, and pulldown menus to help streamline the note-taking process. The SOAP note sections by default have clickable fields that cover most of the musculoskeletal type issues that a patient may be experiencing as well as text boxes to type your own detailed notes as needed. I have not yet made use of the dictation feature so I cannot speak to how accurate that is. You also have the option to copy forward sections of a previous note into a new note, as applicable and warranted, and create custom templates for routinely used sections. Also the customer support has been quite helpful and quick to act whenever I did have issues with the software.

Some features are not easily customizable on the fly but may possibly be updated per your needs by contacting the support team and requesting changes be made. There were also initially some bugs and glitches in the software when I first began using it, but many of these have been addressed through updates and contacting the support staff, who have generally been quite responsive and helpful.

Z Health was willing to listen and work with what was needed for my particular office. They can customize the program to each offices needs. There were some glitches when they first started, however Z Health was very professional to work with on the corrections.

I can dictate on this software, and it is very easy and simple to use. You don't have to go through dozens of screens to get to the final results. I also enter all of the charges while I am doing the soap and print out the HCFA at the same time. Everything is billed out the same day.

I would like to be able to list more chief complaints given by the patient. Six is not enough for an auto practice. I would like to see more detailed aging report.

Generally good. Love the cloud based software vs our previous server based. Easy to use and pretty user friendly and they keep adding new features.

Ease of charging and entering payments and auto patient communication.

The scheduling features for a single doctor office and the lack of adaptability to meet our specific scheduling requirements like blocking out time for new patients and report of findings.

fast; modifiable to fit my office especially the billing aspect

must pay to have custom forms in the software, but it is reasonable

Service and communication is fast and usually only takes up to 2-3 days, if not same day!

I love that a lot of my notes are automated with check marks and drop downs. The software easily puts together a narrative even if you have to type some of your elevation into your notes.

What I like least about this software is that it doesn't have a time stamp and that they do not offer medical documentation/HIPPA compliance officers to make sure all note taking is being done properly.

I’ve solved my patient reminder calls. Simplified and quickened my note taking The self checkin has decreased the immediate need for a Front Desk The online scheduling is a wonderful addition that makes life grand.

The customer service and the timing of it all got me to switch. Price is great and the features are easy to use. It is customizable and I really appreciate that.

They are a growing company so there are suggestions that need to be made, however, they are more than willing to listen to improve their product.

I see more patients with 2 less employees. I pay less for Zhealth software, and my payroll is WAY down!

The Note speaking feature. The "My Favorite" Diagnosis and the super-fast and effective email support that comes with Zoom meetings to fix things.

Sometimes information disappears but if I log out and back in it reloads.

If I was ONLY cash based this wouldn't be too bad, but I still don't think it's ALL IN ONE, you will have to keep track of things outside of the software, so it's NOT all in one.

Customer service was decent to get set up, then to help with claims that were getting rejected to iron out the details, check in and check out was great, which is the main reason I signed up with Zhealth.

Once I got into it I realized there is no way to track if I have billed a patient their balance, if a claim was sent and when (printed claims- primary or secondary), it was always telling me to send claims when I KNOW I had already sent those, so they either had to get sent 3-4 times to clear the system, or I had to keep paper notes of ones I sent. By the time I quit using Zhealth I had 5 paper lists of things I had to keep track of. It was so much more work than I previously had which had initially prompted a change. I also hated the statement. It's no joke a page and a half to collect one $10 copay. Super embarrassing and patients don't understand it. Also they won't let you out of your contract after you realize it doesn't work. I paid $300 to start (never got custom notes done because I didn't get that far... which is what they say the $300 is for) and now I am still paying monthly fees and I'm not using it anymore. I even gave them notice to stop billing but they won't stop because of the contract. I wish I had taken the bad reviews more seriously. Use something else.

Since day one Zhealth has been a great option for our practice necessities, and the customer services is A+ always helpful, very knowledgeable and they always answer my question and they are incredible professional.

Easy Set up, All in one, amazing features and many add-on options

Deleting or edit patients, if I have to change their insurance. Working with different locations an different Chiropractors.

I have saved a significant amount of money from the previous EHR system. Zhealth has been wonderful for my business!

I met [SENSITIVE CONTENT]] in Washington DC several years ago and was happy to sign up for zHealth! He and his team have been wonderful to work with over the years!

Sometimes the online scheduling can create duplicate accounts, however I am happy with the service!

Integration with the business was simple and easy. Billing was super asy to use. If I had any questions zHealth was always available.

Setting up the template for our chart notes/SOAP notes

Zhealth has saved me many, many hours of record keeping. I can use it from home if necessary, I can even check my schedule or modify it from my phone. So easy and accessible!

The "Copy Previous" feature is critical to keeping up during a busy treatment schedule.

Zhealth is the closest to what I would do if I were to design my own platform, but nothing is perfect.

I was very resistant to listening to a "sales pitch", but am very glad the representative was able to get through to me. He said the platform was made for doctors like me in mind. That is, without a doubt, true. I brag to my patients often of how happy I am with ZHealth.

I don't have time to sit through training, this software was easy enough that I could start up and get most things done without watching the videos or reading the help section. I do recommend people take that time though. I can get what. I need from the very clear help instructions, usually, within 3 minutes. I have had to email the tech and they responded within 24 hours

I think I need to find another template; I haven't taken the time to do that yet. The SOAP notes and exam notes don't have as many options as I need. So, I end up typing it in into the dialogue boxes.

Love the online scheduling and patient reminder features

Would love to see the ability to customize or make changes to my already existing templates.

This is a great company that provides a great product that is constantly evolving for the better. The developers take into consideration your recommendations and it is fairly easy to adopt.

As with any software company there’s a bit of a learning curve but it is normal with any change. In the beginning it took a long time to enter notes but once I got used to the interface it became quite a time saver.

At first I thought the software would be good, until after you sign a one year agreement and then really get into it. Then you realize you're screwed.

The customer service and the 1-year contract. It should be month to month in case you change your mind. Also the $300 training fee. Many other softwares don't have this fee.

Zhealth is very user friendly and easy to navigate through. The support staff and his team are extremely helpful and answers questions immediately.

"Unable to change templates yourself (done by owner/support still customizable).

It is better than the other systems I have used.

The features I like is the built in conversation.

The reports could use more attention. More reports need to be added along customized reporting.