The current experience has been positive, especially after addressing numerous complaints and resolving issues. I hope the system continues to function this effectively. Working with [sensitive content hidden] has been a pleasure; he is qualified, intelligent, and an excellent support member.

The improvements made in their support team are noticeable. Previously, it could take days to receive a response to an email, but now their response time is significantly faster. This could be due to an increase in team members or perhaps more effective training and instructions for the team. Whatever the case, their support team has significantly improved and is now performing exceptionally well.

The stabilization of the system, we wake up everyday and waiting for what is the new issue we will find in Zoobook

We had a scheduled audit from the state. To ensure compliance with government regulations, we reached out to the customer support team of the system we use to request customization that would meet our specific requirements. They responded promptly and efficiently, even over the weekend, to ensure that all the necessary features were in place. Their support will be instrumental in helping us pass the audit and maintain compliance with government rules and regulations. I am highly satisfied with their service.

The team is fully cognizant of their actions and maintains a highly skilled customer service department that is consistently accessible and accommodating.

Thus far, everyone has been very supportive and friendly.

I have not transitioned to the new system I am in the process of implementing Zoobook services.

The trainer was patience and understanding

The transition from the old system used.

There have been ups and downs. I love [sensitive content hidden], he's been great but I don't think he has a clear understanding of what is ready to roll and what isn't. Training has been frustrating.

I love how colorful it is and the daily reminders.

The issues that we are having getting things implemented, getting staff trained, and everything costs extra. Definitely not a fan of that.

It has been a difficult roll-out. Zoobook has been good about adapting the program to fit what we need. They were the only software willing to make changes for our unique practice.

Web-based format Teams' willingness to adapt program to meet our needs

Difficult to set up - needs to be simplified Not yet able to get the reports I need

I like Zoobook; it has a unique dynamic with us. I don't think there's another company with the same level of Support Team or customized system. My team also likes the system, especially for its customization feature. The best thing they did in 2023 was hiring [sensitive content hidden] as the manager for the support team. The team was ineffective until he came on board. I love Zoobook.

I like their new process. Before, they used to dismiss concerns when I reported an issue, but now they investigate and fix the issues. And I appreciate [sensitive content hidden]; they should have hired him a long time ago. I have never called him without him being aware of what is happening. He's very professional.

I find their debates frustrating, but in a way, they're kind of fun and I somewhat enjoy them.

It was great; everything comes when you learn it. I can say I love this system after receiving full training. I also tell my staff that if they have an issue, they should get back to the Support Team, who will help and train them if needed.

When we switched to Zoobook, we were using only a recorded system, not an EHR system. Zoobook is like a dynamic, live website with colors and many functions. I love their billing system; what they have now is very helpful, and they always add more to the system. The Widgets system is also great and very easy to use. As for their Support Team, they are excellent at organizing meetings and replying to emails. They are like magic; with them, there are no problems.

Before I got into the recurring meetings with [sensitive content hidden], I thought it was really hard to use the billing system on Zoobook. However, during our meetings with him, he corrected everything, made things easy for us, and also kept following up with us to make sure everything was alright.

Our overall experience has been good, and support is responsive to our needs.

Tailored for Substance Use Disorder/MH Disorder Treatment Providers specifically. Conforms to NJ Licensure and CARF Accreditation Standards. Works with Agencies to customize as appropriate.

The User Manual is very basic; we had to develop our own User Manual internally (which does need constant updating)

Our experience have thus far been wonderful and rates Zoobook and their team with a 10+

Zoobook helps an agency maintain compliance with state regulations in one area of practice.

The agency would love to see feel the mental health documents separate from other services offered within the EHR portal.

Before my trainings and meetings, I could rate them 5, but after the trainings and the meetings, I’m very surprised with the features they have and the abilities we can do as an administrators

Their Managers are great, I met with [sensitive content hidden], both are really helpful and Friendly, also both are supportive and changed my opinion about Zoobook after their training and meetings

Very complicated, nobody can learn it without a training or meetings

It was good ther is support I can get help right away.

Everything is in one place. This is new to me. Incomparison from other program in this field of work its too soon to compare. I am just learning. Trainer was patient.

I am not sure yet. Just learned the basics. I am new to ZooBook.

Overall, I give them a 10. They might have some glitches, but they always correct them and are constantly trying to update the system for their clients. They also offer a feature that allows you to create what you need for your work and customize the system for you; this is one of the best features they have. And they have a great support team. I give them a 10 due to the very hard-working team they have.

I like their billing system and their support team. When I had a hard time understanding their billing system, I had several extended Zoom meetings with their billing expert, I believe his name is [sensitive content hidden]. He worked very diligently with me until we submitted our first claims and resolved all the issues, and now everything is good to go.

Sometimes some glitches happening when I try to submit claims, but once I email their support team, they resolve the issue immediately.

Solved integrated more employee expirations dates to alert us to maintain consistent credentialed documents.

Able to customize widgets for individual role.

Unable to provide alerts when authorized units have expired. System will continue to let staff document on expired authorizations and or expired billable units.

easy access, can easily search using date of birth

trouble navigating the EHR as I am not yet familiar with the zoobook.

The customer service. They are amazing.

Some things you should be able to change yourself without assistance

Zoobook is really good about incorporating features that are needed or could be helpful. They are very easy to work with and respond in a timely manner for any issues that arise. One program can cover HR, Billing, A/R, as well as multiple specialties.

Honestly, what I like most is the support staff.Its so hard getting help sometimes from other companies. Zoobook is extremely responsive to any issues. If you go down, they are right on it.The people that work for Zoobook are also a massive asset.

No auto-save.But, they are working on it and adding it.

Very useful system, and very easy to use once you learn it. Also, if you need help, it doesn't matter which position in the company you reach out to; they will always help you. Their billing system is awesome and very extensive, covering everything you might need. Their customer support team is the best support team I have ever dealt with.

I had an issue about how to change insurance carriers on previously billed charges. I received an answer in surprisingly quick fashion, and they even included a video to show me how to make the needed changes. Zoobook is generally very good at getting back to their clients in a timely fashion, even providing weekly updates when a needed change will take time to implement. Their support team is AWESOME!

It's a very large system with lots of features and might be hard to grasp all at once. You need to learn and consistently ask their support to learn more. But once you understand it, you will find it very easy to use and extremely helpful.

Good experience overall, customer service has definitely improved in recent months but all in all, the company is very responsive and wants its customers to be happy, which I like.

Zoo Books is customizable and supports the many different processes we use in our programs. We have been able to take advantage of many of the aspects already on the platform and expand them for our use. Support is quick and responsive to our needs.

It can be clunky at times, multiple clicks to get to a particular section of a chart, sometimes you can't see all elements of a screen because it is too large. The part about having to save on top of using your signature can be a concern because if you're not careful, you will lose what you have written.

It was great, especially when they implemented the recurring meeting process and the follow-up to ensure everything is okay. They always ask if you have suggestions to improve their system. I love them.

Their Support Team always initiates processes to help the client; they don't have a problem establishing many Zoom meetings and giving much of their time to ensure you are satisfied. Their trainers are professionals, and they reply very quickly. I have been with them for a long time and haven't had any problems at all.

Sometimes they make updates without letting us know, but the good part is that those updates are always helpful.

I'm very satisfied with Zoobook. I like the system, which has many features and tools to use. Their customer support is always on time. I give them a 10.

The system is very clear, and I can find everything we are searching for in it. Also, I like their support team; [sensitive content hidden] always helps me. He is the manager, but he doesn't care about his position; he cares about us and how he can make us satisfied. All my issues have been resolved, and I'm really happy.

Even though I'm an administrator, my access is limited; I can't delete or edit. However, their support team always helps me very quickly.

I'm satisfied with their service so far, especially due to the strength of their support team. They consistently assist us and address any issues we encounter, which greatly alleviates our concerns.

I'm impressed with their billing system; I've just completed a billing training and so far, I'm quite pleased with the features. Additionally, their support team is fantastic, particularly [sensitive content hidden], who is incredible.

The system experiences numerous bugs and issues from time to time.

I like them, they are very friendly, and they always support me, I give them a 10.

I appreciate Mohamed's assistance; I'm not adept at sending emails, and he provided me with his direct phone number to offer help. I'm very thankful for his support.

While they lack an in-system guide or a direct phone number, I truly value the support provided by Mohamed.

I like the system, the colors, the features, and the system is very smooth, I have no issues with it, I use it everyday and it's always the same feedback.

Their support team is fantastic. I have never emailed them without receiving a very fast reply, and they do exactly what I want. They have a very qualified team. I send them emails every day about deleting notes, correcting notes, and they are always fast and accurate

I hate that we didn't have an access to edit or delete, but on the other hand, this is very good for the documentation and the accuracy.

It's a good system; they improve themselves over time, and I'm satisfied with Zoobook.

Their calendar feature is very helpful; I can find and track staff appointments and work. It also helps me identify any mistakes or issues. Additionally, their support team is very helpful.

So far, there is nothing specific, but it would be better if they granted me more access as an administrator.

I have been with Zoobook for more than a year, and the system was very great. We had to make some changes, but overall, I had a great time with them.

The whole company is very great. Anytime I reach out to them for editing something or creating something, they all help me. It doesn't matter if the person is a manager or a worker; they all help.

They don't have a dialer or direct phone number. However, I reach out to some of them on their phones, and they help me.