Bonterra Development + Digital
About Bonterra Development + Digital
Awards and Recognition
Bonterra Development + Digital Pricing
Contact EveryAction for detailed pricing information.
Starting price:
$109.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Bonterra Development + Digital
1 - 5 of 111 Reviews
Anonymous
Used unspecified
OVERALL RATING:
5
Reviewed February 2024
Bonterra is a Great Solution for Fundraising!
Tamanna
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Excellent CRM for growing organizations
Through everything from complicated data transfer projects, staff trainings, to optimizing our donation forms - the EveryAction team has been an excellent technology partner for nearly 3 years. We're thrilled to keep working with EveryAction as they are constantly rolling out new features and improvements so we can provide our supporters with best-in-class emails and donation forms to support our cause.
PROSMy organization uses EveryAction primarily for its Fundraising and Digital features: donor management, user segmentation, targeted email, online donation forms, and reporting. It was our organization's first-ever donor database and an excellent investment for our team in our early days. As Comic Relief has grown, and as our digital strategies have become more sophisticated, we've been please to see EveryAction's product evolve and improve along with us. Highlights of the product include it's robust list creating feature, email editor, donation forms, and its reporting center. EveryAction also provides excellent all-around account management - no other vendor we've worked with has been this attentive to our needs and receptive to our feedback.
CONSWe initially struggled to on-board members of our organization to use EveryAction - the produce was likely too sophisticated for staff members who are less tech savvy. In recent months though, we've seen tremendous improvements to their help documentation and webinar offerings which has allowed our staff to train themselves and get one-on-one support after nailing the basics.
Jesse
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Exceptional Features and robust integrations hampered by lack of integrity and bullish business ops
Very poor. The experience was severely hindered by the unauthorized debit, the lack of integrity of Paragon Payment not honoring their price match and the weeks of time wasted trying to get a response to these issues and, ultimately, culminated in our termination of the agreement due to their breach of agreement and trust.
PROSThe app has every feature you could imagine for a fundraising non-profit, is fully extensible and very well laid out - at least for having this many features.
CONSWe signed an agreement, with a 3 month period until the first payment would be made and based on Paragon Payments matching our Stripe fees (which they would match the transaction % but then tried to charge several hundred dollars a year in other 'admin' fees and ultimately would not honor the match). We were also charged on the first month, instead of 90 days out as agreed... they did refund that payment after I brought it to their attention. We chose to terminate the agreement at that point. EveryAction then replied and said they had not breached the agreement from Paragon not matching the stripe pricing as agreed, and we would be held liable for the entire agreement. I reminded them that they had made an unauthorized charge to our account, in direct violation of our agreement.. we are still waiting for their 'legal' team to respond - days later. The bottom line - they have an incredible feature set and if you go in knowing they will try to bully you into fulfilling an agreement that they themselves don't uphold, you'll likely be ok. For us, we are prepared to engage our lawyer in the case they EA doesn't 'see' how they breached the agreement with the unauthorized payment... in addition to the frustration, time and hassle they have caused. It'll be interesting to see how they proceed at this point.
Reason for choosing Bonterra Development + Digital
Initially, because of their extensive feature set. They have an exceptionally well built application that covers nearly every aspect of non-profit donor management and CRM functions
Reasons for switching to Bonterra Development + Digital
The pricing, lack of external control over our system and processes and no contract obligations
Jeremiah
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2023
Not for small nonprofits
I have used this platform for over 5 years while working at a small nonprofit of 7 staff. Building lists for communications seems to work fine for my colleagues and me, but retrieving donor data that is useful and relevant is either awkward or impossible with this platform. Yesterday I actually did simple algebra on pen and paper to get the relevant comparisons I needed to provide a board member with requested data. As the only fundraiser at my organization, I have limited time. I tried to find how to get a 3-year donor report recently and found I could not get that information in a way that was useful. This should be a simple report that is easily applied to all donors. Instead, the best one can do is get a PDF of gross change over the past two years plus the current year. It is possible that I could get more of what I want given time, but small-shop fundraisers don't have two weeks to be constantly calling customer service and experimenting with the DMS. Given what I know about the information my board members currently want, I would never pick this platform. If you are a fundraising staff of one, beware.
PROSThis platform is reasonably priced and customer service is usually prompt.
CONSDifficulty retrieving data requested by board members, staff, and consultants.
Vendor Response
Jeremiah, thank you for reviewing us and voicing your experience. We appreciate your kind words about our pricing and customer service. As for the challenges you face in retrieving data, we are genuinely sorry to hear this. Your input is invaluable, and we'll be sure to pass your feedback along to our product team. Your insights help us enhance our services and strive for continuous improvement.
Replied November 2023
Karla
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2021
Overall great supporter engagement tool
I have had a fabulous experience working with everyone at Every Action. Their support staff are knowledgeable about the tools and quick to respond. If they don't know the answer, the know how to find it. The company is proactive in letting clients know about upcoming changes, improvements, or potential outages. And their product development staff are great at reaching out to gather input into future improvements to the tools to ensure they are meeting their client's needs, incorporating our suggestions and requests into their product roadmaps.
PROSEvery Action's supporter engagement tools--specifically email, advocacy, events, and fundraising--are easy to use and to customize to support the organization's mission and branding.
CONSIntegration of the CRM database behind the Every Action tools with other databases is challenging to set up and manage and requires a lot of manual moving of data between tools.
Reason for choosing Bonterra Development + Digital
We were evaluating all the tools across a range of needs including email, advocacy, fundraising, events, surveys, core database functions, ease of data integration, and usability. Every Action checked more boxes than the other tools.
Reasons for switching to Bonterra Development + Digital
We were looking for a company that was actively improving and investing in their advocacy tools.