Showing 1-20 of 56 products
Wild Apricot is a cloud-based membership management system used by business and trade associations, chambers of commerce, nonprofits, charities, clubs and community organizations. It supports organizations from a few members to 15,000... Read more
EventBank is a cloud-based engagement management platform for nonprofit organizations. EventBank integrates event management, membership management, customer relationship management (CRM), email marketing, payment processing and dedicated... Read more
Hivebrite is a cloud-based online community management platform for incubators, businesses, schools, and nonprofits including institutions with limited resources. It helps organizations build brand engagements and opportunities for... Read more
Vaave is a cloud-based alumni engagement software that helps schools, colleges and corporations build alumni database and plan reunions. Its key features include fundraising, mentorship, employer branding and talent acquisition. The... Read more
Perfect Gym is a gym management solution that offers features such as a client portal, point of sale, marketing and customer relationship management (CRM). The client portal allows users to sign up new members and upsell add-on packages.... Read more
GymMaster is a cloud-based gym and health club member management system designed for gyms, fitness studios and clubs of all sizes. Key features include membership management, administrative task management, automated marketing, retention,... Read more
VeryConnect is a cloud-based membership management solution that provides services such as member data collection, subscription and payment management, email campaigns and event creation. It is suitable for membership organizations... Read more
SilkStart is an integrated suite of association management tools created for small to midsize associations, as well as multi-chapter associations. SilkStart serves the needs of multi-chapter organizations through a connected backend... Read more
Raklet is a cloud-based club and event management solution that provides an integrated workflow for maintaining a contact database, collecting payments, organizing events and automating email and SMS communication. Raklet enhances... Read more
Vagaro is a cloud-based salon, spa and fitness membership management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client... Read more
ClubExpress is a cloud-based management tool for any association or club. The solution is suitable for arts and cultural clubs, environmental groups, health care and hospitals, higher education groups, human services organizations,... Read more
NeonCRM by Z2 Systems, Inc. is a cloud-based customer relationship management (CRM) suite for small to large nonprofits such as animal welfare groups, human services, and philanthropic foundations. Applications include marketing and... Read more
StarChapter is a cloud-based association management software solution for local or national, professional and trade associations. The system offers membership management, online event registration, email communication and website content... Read more
MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations. The system can stand alone as a membership website and social community or integrate with an existing website... Read more
Memberplanet is nonprofit membership management software designed for both small and growing organizations. The system is applicable for use by arts and cultural organizations, associations, international and national groups and philanthropic... Read more
Zen Planner is member management software for gyms, affiliate gyms, martial arts schools, MMA schools and fitness studios. It includes integrated payment processing and automated billing, a self-service kiosk iPad app, both a member... Read more
Aplos is a cloud-based system designed specially to serve the needs of nonprofit and church organizations. The Aplos platform includes fund accounting, online donation management, reporting functionalities, fundraising tools, membership... Read more
ClubRunner is a cloud-based membership management solution for nonprofits, boards, service clubs, associations and chambers of all sizes. Key features include a website designer, member directories, reports, emails, e-bulletin, contact... Read more
Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting... Read more
GrowthZone, formerly MemberZone, is an online platform designed to help non-profits manage their members, fundraising, marketing, donors and volunteers. An online application form facilitates member signup, and the data from that... Read more
Membership-based organizations serve a wide range of communities: museums, clubs, cultural societies, civic leagues, unions, professional associations and more.
Most start small, with a handful of people who share an interest or idea. But it doesn't take long for a founder to realize that tracking participation, payments, renewals and contact details, even for a small group, is a lot of work.
That's where membership management software comes in. These solutions help leaders record and track important member details in order to best serve them and grow the organization.
In this guide, we'll answer the following questions:
Note: While this guide focuses on membership management for nonprofits, clubs and similar associations, it's important to understand that there are other industries that require this type of functionality. For example, software products for fitness clubs, campus recreation centers and sports clubs also incorporate membership management features. This type of software is described in our club membership buyer's guide.
What Is Membership Management Software?
Membership software is a database for hosting member contact details and interactions, payment due dates, relevant interests and more. Its purpose is to simplify business management tasks and communications for membership-based organizations.
Functionality varies greatly from product to product. Some are built specifically for small organizations, with modules that are no-frills and easy to use. Others are geared toward very large organizations and come with more technical capabilities to support things such as events, committees, awards and continuing education.
What Features Are Most Common?
Membership management software offers a range of functionalities, from bare bones to highly sophisticated. No matter the complexity, nearly every product includes the following common features:
|Member database||Create and store member records in a single location. Some systems include a self-service portal, which lets members sign up, log in, view records and keep their own data up to date.|
|Dues management||Let users set membership levels and pricing structures; automatically generates renewal reminders to collect payments manually or online.|
|Payment processing||Accept credit card and other payment types directly through the software. Some membership products also integrate with accounting software, so transactions don't have to be entered manually.|
|Communication tools||Keep in touch with members by creating member lists, then customize messaging to members on the list. More advanced systems also support mass text messaging.|
|Reporting||Filter and export member data for insights that inform fundraising, marketing, events and other planning tasks.|
Dues tracking report in Dashboard membership management system
You’ll likely find some of these less common features offered as add-on modules to enhance your software capabilities:
|Website management||Many systems offer the capability to create and manage a mobile-friendly website, so current and potential members can more easily find information about your organization online.|
|Mobile app||To complement the website, some vendors may offer a mobile app, giving members a simpler way to access their membership information, donate or contact the organization.|
|Email marketing||In addition to text communication, software can include the ability design branded emails and strategically email specific groups.|
|Online store||Build an online store to sell products, such as clothing or books, directly on the website.|
How Is Membership Software Priced?
Many membership management products on the market today are “cloud-based."
Cloud-based products, also referred to as online membership management systems, are hosted on the software vendor's servers, and available to users on-demand through any compatible device's internet browser.
Cloud systems have the same functionality as “on-premise" solutions (which are hosted on the user's own servers). However, updates for cloud systems are automatically rolled out by the vendor to all users, with no download required.
Furthermore, most cloud products have a subscription-based pricing structure. Whereas perpetual pricing requires users to pay one large upfront fee to use the software indefinitely, under subscription pricing, users pay a lower monthly or annual fee.
Functional capabilities can also affect software pricing. These capabilities increase at higher price levels.
Price levels for membership management products are often determined by the number of records stored in the system. For example, an organization with 100 records might be charged the lowest monthly or annual fee, while an organization with 10,000 records might be charged the highest fee.
Membership vs. Association Management: What’s the Difference?
Membership and association management systems both store contact details and track member dues. They are similar enough in functionality that the terms are often used interchangeably.
Association management systems (AMSs), however, are generally considered better for handling processes unique to large associations, such as:
- Publication management
- Job boards
- Continuing education
- Certification tracking
Moreover, while membership management is typically offered as a single application, an AMS may bundle several applications into an integrated suite of tools to handle fundraising, financial reporting, event management and other activities.
Who Buys Membership Management Software?
Nearly any type of member-based organization can benefit from using membership software. The following organizations may benefit most, due to the communication and member-tracking abilities:
Nonprofits. Member-based nonprofit organizations may include museums, zoos, unions and chambers of commerce. These organizations rely on membership software for fundraising, membership renewals, new member recruitment, keeping current members up-to-date on deadlines, special events and other activities.
Clubs. Booster clubs, service and volunteer organizations, special interest groups and other social clubs often use this type of software to track member details and dues and distribute information on upcoming group activities.
Schools and PTAs. Education-related groups, such as small schools, parent-teacher associations and even Greek chapters and alumni groups can use software to manage communications about meetings and track member status. Some systems also offer a portal so members can contact each other.
Small associations. Associations that engage a small number of members primarily use membership software to automate dues and payment processing, track participation and contact details and support communication.
(Note: Large associations that participate in publishing, political lobbying, continuing education and conferences are usually better served by AMS products.)