Zen Planner
About Zen Planner
Awards and Recognition
Zen Planner Pricing
Up to 45 members: $99/month-to-month 46-60 members: $129/month-to-month 61-75 members: $149/month-to-month 76-100 members: $176/month-to-month 101-150 members: $209/month-to-month 151-200 members: $227/month-to-month 201-250 members: $247/month-to-month 251+ members: $267/month-to-month
Starting price:
$99.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Zen Planner
1 - 5 of 241 Reviews
Todd
Religious Institutions, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed August 2021
Great Features - Not Intuitive
Mike
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Cheaper, better, friendlier
I love their service and how much they've helped me. I would like the ACH only option for memberships though!
PROSThe customer service and ease of use, especially that everything you would essentially need is included with ZenPlanner, unlike MindBody or Triib. It's also cheaper because of PaySimple's merchant integration and I don't think most fitness businesses need the add ons that MindBody has and that you would pay for. I think being a good business owner, setting clearly defined roles and tasks for employees, and making sure they do them will lead to more sales than a email/text bot from MindBody.
CONSI think the client facing side of signing up for memberships could be a little easier, for instance: you can't have a ACH only membership option, you do need an iPad or computer of which to then use ZenPlanner's Front Desk for, but I do know ZenPlanner is teaming up with PaySimple to possibly release a device to use instead of an iPad or computer.
Vendor Response
Thanks Paul! We appreciate your feedback and kind words.
Replied May 2019
Brian
Higher Education, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Fitness Specific Software
Love it. Never going to leave them.
PROSCost for sure, ease of use, the user experience for client is also very simple.
CONSI can't say there are any other "cons" - If i'm being nit picky they could give a bit more time towards automatic PDF invoices. Some of their invoicing procedures don't have a simple suer experience.
Reasons for switching to Zen Planner
Overpriced, they have change anything about the software in 10 years. Retail experience SUCKS.
Vendor Response
Thank you so much for the review Brian, we really appreciate it!
Replied November 2019
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2021
Worst customer service possible
Zen Planner is absolutely the worst. I decided to go with a different program and half way through the porting process we thought it would be simpler to simply stay with Zen Planner. Nope, they never called us back.
PROSI really didn't like anything about it. It was overly complicated, redundant and the same glitches existed for years.
CONSIt was hard to maintain an idea of what our client base actually was. Some clients were counted twice. We had to check 3 different areas to make sure our billing was going through.
Reason for choosing Zen Planner
Price.
Reasons for switching to Zen Planner
Mindbody was even more difficult and rarely ever had anyone you could talk to in their customer service. Additionally more expensive.
Jayne
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great Software, Even Better Customer Support!
If I ever have an issue with the software, or a question on how to do something (like create a custom report) the customer support is always outstanding.
PROSI have been using Zen for 10 years. The program is so easy to use & I am always finding new things to do with it.
CONSWhen creating reports for attendance or payment history for a client, I would love to have our business name show at the header.
Reason for choosing Zen Planner
Zen integrated with our payment processing seamlessly.
Vendor Response
Thank you Jayne, we appreciate the kind words!
Replied June 2019
