We have enjoyed using NetForum for our vast and varied memberships in our organizations.

None seen. Hope to get more training for our staff as we add new employees

We are a large, data-heavy, and highly customized enterprise client and have been satisfied with NetForum. There have been points where the system had performance issues because of the load of our data. However, the folks at Community Brands have always worked with us to resolve any issues we have experienced.

Use of SQL to create a logical and extremely robust structure Ease of adding extender tables and use of form designer Excellence of Client Services, Support, and Upgrade teams

Can require significant customization in the Fundraising and Moves Management Modules, especially if you have restrictions on your funds

netForum on the whole is a good tool, the credentialing module on the other hand is junk.

Works as advertised, and is a robust AMS, it's severely lacking in the Credentialing space.

Where the problem lies is with the vendor that built the module. They are horrendous, they lack any comprehensive test methodology or business analysis. They build new credentials for us and upon launch it breaks things upstream with existing credentials, and then they want to bill us to fix what they broke. Community Brands needs to manage their VARs better and hold them to a higher standard. The current vendor for the Credentialing module is terrible.

Overall, I believe this product is a robust, one-stop solution for small to mid-size associations. We have used it for the past 10 years, and

For a small association like ours, NetForum Enterprise has all the features and functions we could possibly need. It is relatively easy to use, has inbuilt AR functionality, Exhibit, Awards and Advertising management functionality. It also has the capability to be integrated with other systems using xWeb, which we have used quite extensively. We also have used the eWeb functionality and have 2 customer facing sites.

Upgrades have been a hurdle in the past, which is why we are still on an older version. The API we use is still SOAP based, at least on our version, there is very limited RESTful capability. It could also be more intuitive and expanded. The Sales module provided could have more functionality. We had to move to Salesforce to manage our Sales pipeline and other lead generating functionality, something that could easily be improved in NetForum. The CMS could be improved and more user friendly and intuitive The staff facing (iweb) interface could be a bit more user friendly and modern (We are on an older version - so some of the cons might already have been addressed)

The database model is superior to others that I have seen, making it easy to expand and customize. The UI model is under continuous improvement.

There are sometimes roadblocks for conducting fairly standard procedures based on the association industry. Bugs are not always addressed in a timely manner.