Exym
About Exym
Awards and Recognition
Exym Pricing
Prices start at $1500/month per month per organization dependent on agency size.
Starting price:
$1,500.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Exym
1 - 5 of 40 Reviews
Kristine
Mental Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Outstanding customer service and great product!
Our experience has been seamless and excellent. There has been ZERO downtime with the system and Exym is constantly making upgrades on a weekly basis in response to feedback they receive from its customers. They truly care about their customers and the work that we do! I have no regrets choosing Exym as the electronic health record system for our large organization.
PROSThe customer service you receive from Exym is outstanding! They are incredibly accommodating and highly responsive. They value customer service - this is not the same with so many other platforms/software companies. They go through extraordinary measures to obtain frequent feedback and apply it toward feature upgrades on a weekly basis. Also, the system was intuitive to configure before implementation and easy to train to! It is user-friendly and many steps above our previous system.
CONSThe treatment plan functionality can be cumbersome, but no system can be perfect. Also, the forms built within are not the prettiest when printed out on paper, but I know they are working toward making modifications to improve this. They seem to strive toward perfection, which is all one can ask for!
Reason for choosing Exym
The fact that there is no downtime in the system, the customer service was outstanding, the features were tailored to DMH LA County needs, and the system was intuitive. It was also recommended to us by other users in the county.
Reasons for switching to Exym
Psych Consult was not user friendly, had many issues that did not meet our needs, and the product was sunsetting.
aris
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Exym has excellent customer service and
It has been great. We have been a customer for over 10 years. We had a few iterations of the Drug Medical Model and Exym has always been there to support us. They have the boutique feel of inclusiveness with their customer but can match the knowledge and expertise of the bigger EHR companies.
PROSI like that during setup they tailored the usage and flow of the EHR based on our needs. Unlike other EHR where you either fit your operations to their software or it's not going to work. Exym has always been flexible on how things are configured and very open to suggestion.
CONSThere is growth to be had on the reporting side of Exym. This is not to say Exym reports are not useful (they are). I understand there will be more enhancement in the future and will be updating my review once they are live.
Reason for choosing Exym
Clinitrak refuse to change certain structure to accommodate our needs and Netsmart refuse to give us a meeting unless we were willing to commit to 50 or more users.
Vendor Response
Thanks for the review Aris! I think you're doing to like what's coming in reporting. :)
Replied February 2023
Yvette
Mental Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2023
Customer Support
They need to come out with daily bulletins and let us agencies know what is going on and what they are doing in the back end.
PROSI'm still getting to know the system. We've been with Exym for not even a year.
CONSCustomer Service is all through email. Can't talk to a live person. It takes days for them to respond with an answer. No call center. I tried batching our billing claims and could not. I found out later they stopped all batching. They should of let us know what they were doing.
Vendor Response
Thank you for reviewing Exym, we appreciate your feedback. All batching within Exym is up and running. We are currently expanding our training resources available for users including our Help Center and KCare Academy, as well as live Q&As during our monthly User Group meetings and and CalAIM Q&A sessions. We also post alerts in-app through System Messages. It sounds like we missed the mark on some of the communication that your agency needs and we apologize for that. We will have a member of our Customer Team reach out to you to discuss your concerns.
Replied September 2023
Terry
Mental Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2024
EXYM Review
My overall experience has been a positive one. I am able to review and check data quickly and I can easily access reports from the system in real time.
PROSI like the ease of use with EXYM the most.
CONSInitially it was the password process but now my agency has made it a simpler sign in process.
Reasons for switching to Exym
I am not sure why the company switched products.
Leticia
Mental Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Satisfied User
Process is less time consuming when it comes to reconciliation claims vs revenue / payments
PROSThe fact that our users / providers find the system easy to navigate
CONSIt needed additional features to bring the system up to the current and future technology standards; however the developers are rapidly catching up with new upgrades and improvements.
Reason for choosing Exym
Our Providers / Users found Exym easier to navigate more simpler at the time.
Reasons for switching to Exym
The company merge with another company that was a little more costly over our budget.Also internal changes in our upper management leadership
Vendor Response
We appreciate the time you took to write a review Leticia!
Replied February 2023