All ManageEngine Mobile Device Manager Plus Reviews
1-25 of 702 Reviews
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Matthias
Transportation/Trucking/Railroad, 51 - 200 employees
Used free trial
OVERALL RATING:
5
Reviewed April 2023
Great & inexpensive cloud-service for remotely updating devices.
Ales
Verified reviewer
Computer & Network Security, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
All the usual features with an easy deployment
Has a very steep learning curve, hassle-free enrollment
PROSEasy to useRapid deploymentLocal support from a partnerPossibility to request features directly from UI
CONSSome features are somewhat "hidden" in different part of the systemSometimes the kiosk app on Android allows users to escape the kiosk mode (Android 7)Enrollment of devices can be a bit tricky when the device is stuck in "staged" mode
Reason for choosing ManageEngine Mobile Device Manager Plus
Flexibility, local support
Reasons for switching to ManageEngine Mobile Device Manager Plus
Easier deployment, fully functional out-of-the-box even with older devices
Vendor Response
Greetings from ManageEngine! Thank you for using our product! Our team is constantly working on improving the UI and we'll always strive to make your experience even better. Can you please elaborate on where you are facing issues with respect to enrollment? You can write to us at mdmcloud-support@manageengine.com
Replied September 2023
Alberto
Verified reviewer
Pharmaceuticals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2018
ME MDM
With ME MDM our company was able to improve security issues avoiding install unauthorized apps, at the same time the possibility to distribute new content to devices. The Geo-tracking functionality embedded in MDM let us save money cancelling to services provided with other external solution.
PROSPlatform is very easy to use and very intuitive in comparison with other MDS, many variety of ways to complete enrollment process supporting most important operating systems, new features are added continually and support is good.
CONSSome issues in my particular case randomly some android devices request the set passcode according to the policy, but event the passcode si set MDM agent request once and once again so the devices keep blocked. It happens juts in a very few cases in group of devices with same model android OS version and MDM agent.
Vendor Response
Hello Alberto, Greetings from ManageEngine! Regarding your issue about Android passcode policy, I've opened a support ticket for the same to fix it at the earnest. In case of future queries, you can mail us at mdmcloud-support@manageengine.com
Replied November 2018
Albert
Banking, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Functionality is Great and Easy to Use!
Great Product and Functionalities. It's easy to deploy endpoint policies and customer service is responsive and willing to listen and provide immediate solution/advice when facing issues.
CONSInterface can be improved, I need to switch to different devices list to check the agent deployment status. I think it's a good thing if the devices and all their details are within a single page only.
Vendor Response
Greetings from ManageEngine! Thanks for using the product. You can view the consolidated details about the device in the Inventory tab. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.
Replied March 2024
Janet
Non-Profit Organization Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2022
Deployment of Android Devices
We are able to track out tablets remotely.
PROSI like that the program has an easy to use web interface that allows me to geolocate all of our tablets in the wild and send out announcements to them. I like that I can remote lock the devices and change the passcodes remotely.
CONSI d not like that remote access is an add on cost on top of the crazy high price of the yearly licence this came as a shock and was not communicated when we signed the contract. I am also not a fan of their support team that seems to never understand my questions and instead of offering support keeps sending back my email with a request for unrelated information. This even happens with sales.
Brian
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Finally and easy button
this has been by far the easiest tool i have used
PROSThe documentation and easy button approach
CONSnone at this time!. everything has been going smooth
Reasons for switching to ManageEngine Mobile Device Manager Plus
poor support, and poor product. lack of quality help when calling in
Vendor Response
Greetings from ManageEngine! Thanks for using the product. We are happy to know that MDM is helping you with device management in your enterprise. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.
Replied March 2024
Albert
Computer & Network Security, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Enjoyable experience
I really enjoyed MDM Plus, Great Platform and user-friendly. customer service and tech support, everything was easy and great to work with
CONSHaving background in mdm made it familiar, however not very intuitive or the easiest to learn.
Vendor Response
Greetings from ManageEngine! Thanks for using the product. Can you please mention the difficulty faced? In case of future queries, you can write to us at mdmcloud-support@manageengine.com.
Replied April 2024
Aron
Education Management, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Quick and easy
The system is easy to setup and use. There is also great support with it helping you to find the features you want
CONSHaven't come across any cons yet in the system
Vendor Response
Greetings from ManageEngine! Thanks for using the product. We are happy that MDM is helping with device management in your enterprise. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.
Replied April 2024
Daniel
Food & Beverages, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
First time use MDM
What I liked the most is that it has features that are easily applied to devices.
CONSWhat I liked least is that sometimes it was necessary to apply the policies to the devices more than once.
Vendor Response
Greetings from ManageEngine! Thanks for using the product. If the policy is updated, then that policy has to be reapplied to the devices. Or are you talking about some other scenario? In case of further queries, you can write to us at mdmcloud-support@manageengine.com.
Replied October 2023
Naresh
Information Services, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
MTX IT Consulting
user-friendly interface, comprehensive functionality, robust security measures, cross-platform support, automation capabilities, and the reliability of its customer support
CONSThe online guides are a bit obsolete and do not correspond with the layout of Apple guides and Apple configuration applications. It would be good to update these videos from time to time. Other than that, I have not found anything I do not like
ala
Aviation & Aerospace, 51-200 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Very good platform
Apple and Android integrationintegration with Azure active directory
CONSSome issues with profiles - Fingerprint reader on some devices
Reason for choosing ManageEngine Mobile Device Manager Plus
more fun management pages
Vendor Response
Greetings from ManageEngine! Thanks for using the product. Can you please elaborate on the issues that you have faced? You can write to us at mdmcloud-support@manageengine.com.
Replied September 2023
Jordan
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent MDM Choice
Robust features and ease of use made ManageEngine MDM a pleasure to use.
CONSSo far the there is nothing that has left me with a negative experience
Vendor Response
Greetings from ManageEngine! Thanks for using the product. We are happy to know that MDM is helping with device management in your enterprise. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.
Replied April 2024
Lizeth
Design, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Love this Servic
Being able to use its asset tracking policy management Adding profiles enforcing updates
CONSLimited Policys in profiles and in wifi no provider name no is hotspot field no captive bypass
Vendor Response
Greetings from ManageEngine! Thanks for using the product. Can you please elaborate on your requirements concerning profiles and Wi-Fi? In case of future queries, you can write to us at mdmcloud-support@manageengine.com.
Replied April 2024
Joshua
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Very powerful management system
We needed to manage locking down and deploying apps to multiple cell phones. This product does that and so much for more us.
PROSThe product has a plethora of features. It is compatible with both iOS and Android devices. This is something that many products don't have. Support is very responsive.
CONSThe interface is a bit confusing. You have to go "fishing" to find where various settings are because there is a quite a bit of duplication throughout the interface. Several of the tabs along the top should be combined.
Reason for choosing ManageEngine Mobile Device Manager Plus
ME MDM supports both Android and iOS, so we can manage our entire fleet of devices from one product. ManageEngine provided a free trial, as well as a free license of ALL features for up to 25 devices. We only had 10 or so devices to start, so this was a perfect fit for us.
Reasons for switching to ManageEngine Mobile Device Manager Plus
Jamf does not support Android devices. It was also expensive.
Bandile
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed March 2022
Manage Engine Review
Perfect software for point of sale devices. The applicatiion is closed and restart itself. Absolute control on the device from users.
PROSThe software enables smart control of the device and allow only one application to run on the android point of sale devices.
CONSThe difficulty to change settings of the MDM outside the portal from the device. There is no option to remedy the configurrations on the android device.
Reason for choosing ManageEngine Mobile Device Manager Plus
The features and easy enrollment made the organization choose MEMDM. We are not yet done with the full functionality of the MEMDM
Reasons for switching to ManageEngine Mobile Device Manager Plus
The pricing and capabilities are limited on SOTI. Whilst the same features are available on MEMDM as documented by the the organization.
Miguel Angel
Pharmaceuticals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Practical Product.
The tool is really good to manage mobile devices. clear password, locate a lost device, wipe data and much more to protect software and Hardware.
PROSThe tool is easy to use and deploy. it allows us to manage ios and android devices. you can manage Apps, Profiles, Security and can integrate with Apple Business and Android For Work.
CONSThe interface could be better, With iOS devices the management is good but if you want more security you should try other MDM.
Reason for choosing ManageEngine Mobile Device Manager Plus
Cost, it is really good and cheap to manage mobile devices ( Android)
Deanne
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Mid tier pricing with High quality functionality
I like that our users can have the apps they need sent to them remotely without using personal Apple Ids- Easily transfer devices between users with out getting locked out by personal Apple sign in,
CONSSometimes it takes a day for changes to catch up to the device- offline devices have to wait until passcode unlocked for profile changes to update.
Reasons for switching to ManageEngine Mobile Device Manager Plus
We switched from Meraki for a more accurate location service with ME.
Anonymous
1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Wonderful Application
Wonderful tool We have been able to get rid of two other applications doing the same thing.
PROSEase of setup. I have been setting up our MDM and it has been very easy and user friendly.
CONSLogin being able to get directly to the cloud login is a bit tricky but I believe its because I am still in the trial.
Reason for choosing ManageEngine Mobile Device Manager Plus
Other tools that were available from ManageEngine
Reasons for switching to ManageEngine Mobile Device Manager Plus
Easy setup and we are able to take advantage of ManageEngine's other tools as well.
Wessam
Hospital & Health Care, 201-500 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Free Trial
We are trying to be compliant with GDPR and an MDM is essential. I had trialled many systems and ME so far came on the top from functions to cost and support.
PROSI signed up for the free trial before I committed myself. I really love the functions of this application it suits my organisation in everyway. The most useful function is the Fence Repository.
CONSThe difference in hours between me and support sometime it took longer to get help.
Reason for choosing ManageEngine Mobile Device Manager Plus
Basically the base functions are covered by all competitors however ME MDM stood out for ease of learning how to deploy.
Vendor Response
Hello Wessam, Greetings from ManageEngine! We'll definitely consider this feedback and try to improve our Support team. In case of future queries, you can write to us at mdmcloud-support@manageengine.com
Replied June 2019
Shad
Civil Engineering, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
An excellent MDM solution to get you up and running in no time!
Overall a great product for our business in order to have greater control of our devices. Good pricing too.
PROSVery easy to enrol devices so that was handy. Really enjoyed the ease of remote access too as it was fast. Deployment of apps silently or deploying to the store for the user to download was also very good. The location tracking too was very insightful too.
CONSI think the user interface could be a bit nicer and pleasant to look at. It could also be a bit clearer on how to manage your devices as you do have to switch from tab to tab at times. It is also a bit annoying that you have to fully reset a device and enrol in order to have full control of a device however I did find with most MDM’s I’ve tested, this is the same.
Reason for choosing ManageEngine Mobile Device Manager Plus
All in all it was easy to use and does everything we need. The price point as well matched what we were looking for.
Maximilian
Education Management, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2018
Does what we need it to do. While alittle rough around some edges, this MDM shines by its features.
The ability to manage our mobile devices effectively and efficiently in a work and school environment.
PROSEasy to setup with a relatively straightforward dashboard layout. Where as a handful of other MDMs I have trialed are a bit overly-feature rich and have awkwardly placed menus, ManageEngine's MDM layout is one that makes sense, and integrates all of the things that a school district like ours needs. While trialing this product on a half dozen android tablets, they were a breeze to lock down, and we were able to group them up and drill down and apply policies on group and individual basis' with out too much struggle at all. Geo-tracking, Android Apps for Work Integration, individualized and group-based app approval, but also curating a custom app store, swift QR Enrollments, and user assigning are all big things we need in a MDM. And of course, a few hidden gems like the web clips, and the integrated remote monitoring are wonderful additions to a otherwise comprehensive device management platform.
CONSOnly a couple concerns with the product itself. For some, the policy profile layout can be a bit overwhelming for some. We only have 5 schools, but certain things require a new profile for each minor change, like 1 profile for each WiFi profile you have to deploy, and each webclip requires its own as well. While straight forward, it can get make the profiles page a bit messy as you keep adding on to them, and should changes need to be made, going back between them can take a bit of time. Small thing, but a critique none the less. Another small critique is we had some issues connecting via the remote monitoring. Either it's our network or the service, but we were only able to get it working a couple times, and it requires a couple steps of user interaction to start the session more than I would like. The only noteworthy concern I experienced, & I will speak with a Customer Service rep for more info, is that I experienced a policy / app syncing issues on more than 1 occasion during deployment. During initial enrollments, I had instances where apps did not get downloaded to the devices, I had policy's that would not refresh despite manually refreshing them on the tablets themselves, and twice when I decided to remote wipe the device, the device did not wipe, despite it marked as removed from the console - where I then had to manually remove the mdm app from the tablet itself via a override code.
Vendor Response
Hello Maximilian, Greetings from ManageEngine! We'll consider your feedback and look into ways to ease profile management. Could you elaborate on the difficulty faced during remote control as well as app/profile syncing on devices, so that we can work on the same. In case of future queries you can mail us at mdmcloud-support@manageengine.com
Replied November 2018
mohamed
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Impressive MDM Solution
Robust Features: ManageEngine offers a wide range of features, from device enrollment to app management and security policies. It covers everything you need for effective mobile device management.Reliable Security: Security is paramount when it comes to mobile devices, and ManageEngine's MDM doesn't disappoint. It provides robust security features to protect sensitive data and ensure compliance.Great Support: Whenever I've had questions or issues, the customer support team has been quick to respond and very helpful. It's reassuring to know that they have my back.Cost-Effective: The pricing is competitive, especially considering the features and support you get. It's a cost-effective solution for businesses of all sizes.
PROSUser-Friendly Interface: The user interface is intuitive and user-friendly. Setting up and managing devices has never been easier.
CONSnothing because they are improving and even they modify in their mdm for our needs
Reason for choosing ManageEngine Mobile Device Manager Plus
I've been using ManageEngine's MDM solution for a while now, and I'm thoroughly impressed. This tool has made managing mobile devices a breeze. Here are a few things I love about it.I highly recommend ManageEngine's MDM solution to anyone looking for an efficient and reliable way to manage mobile devices. It has certainly made my life easier. I'm so pleased with it that I would love the opportunity to continue using it by extending my trial. Thank you, ManageEngine, for this fantastic product!
Vendor Response
Greetings from ManageEngine! Thanks for using the product. We are happy to know that MDM is helping you with device management in your enterprise. In case of future queries, you can write to us at mdmcloud-support@manageengine.com.
Replied October 2023
Jordan
Information Technology and Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Great Product!
I would prefer to keep with this product, but we are drinking the M365 kool-aid now.
PROSBeing able to control device policies. Very granular and intuitive to configure.
CONSNothing really. It met all of our needs.
Reason for choosing ManageEngine Mobile Device Manager Plus
We have other manageengine products.
Reasons for switching to ManageEngine Mobile Device Manager Plus
Blackberry is terrible.
Vendor Response
Greetings from ManageEngine! Thank you for using our product! We are happy to know that MDM is helping with device management in your enterprise. In case of future queries reach out to us at mdmcloud-support@manageengine.com
Replied September 2023
Brian
Pharmaceuticals, 201-500 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
ManageEngine makes MDM Easy
We have a large amount of tablets amongst our company with no previous way to manage them. This software is making it easier for us to help whenever and wherever we can.
PROSAndroid integration is a breeze, adding devices does not take much time at all. Creating any applying profiles can be a bit confusing but only because there is a large amount of options to go through.
CONSEnrolling older Apple devices. Apple makes everything difficult.
Reason for choosing ManageEngine Mobile Device Manager Plus
Free trial, ease of use, breadth of features, cost.
Vendor Response
Hello Brian, As you may already know, in case of Apple enrollment, MDM leverages the methods provided by Apple to enroll these devices. In case of future queries, you can write to us at mdmcloud-support@manageengine.com
Replied December 2019
Tim
Hospital & Health Care, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
ME MDM Review
After trialing several services, ME has been the best option for us.
PROSI love the form and function of this MDM, It has all of the functions of other MDM's in a much more user-friendly interface.
CONSTraining costs seem to be a bit high, but could be broken down more.
Reasons for switching to ManageEngine Mobile Device Manager Plus
Cost and Ease of Deployment and Use
Vendor Response
Greetings from ManageEngine! Thank you for using our product! We've different tiered training programs to cater to organizations of all sizes. In case of any future concerns, you can reach out to us at mdmcloud-support@manageengine.com
Replied September 2023