All The Mortgage Office Reviews
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Sandra
Verified reviewer
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Complete & Powerful Software Program with add on Modules giving you options to expand your services.
The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters & Reports program is well designed and extremely east to use.
CONSI have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs.
Gwen
Government Administration, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Experienced Professionals
We are transitioning from a "manual" loan servicing process utilizing excel spreadsheets to this automated loan servicing solution and are looking forward to gaining efficiencies with this robust software.
PROSThe software is comprehensive and captures both loan servicing and corresponding trust accounting transactions. The company's customer relations, sales, support and training staff are amazing professionals. They set this company apart from its competition.
CONSWe conduct annual reviews on our loans and it would be great if the software could capture spreads of tax returns and financial statements to have all of the financial data, insurance and collateral information in one repository.
Reason for choosing The Mortgage Office
Cloud hosting option, value and TMO professionals.
Robert
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2017
Owned for over three years. Very complex, Updates routinely have major bugs. Understaffed Support.
We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in the past, but current bugs are causing concern that the 1098 forms will need to be double checked during the very busy month of January.
PROSThe concept and theoretical flexibility of the software is really cool. The reports are generally well formatted. Borrower communication options are varied and allow easy email, but the calculations need to be correct.
CONSVery complex, takes months to learn to use. Easily allows problem entries. Support is pleasant, but lacks everyday use knowledge. 4 to 6 steps required for tasks like simply advancing interest on a construction loan. Tracking of % complete and % disbursed on construction takes longer in The Mortgage Office than in a simple Excel spreadsheet. Over the last year the whiz bang modules that they are adding look great, but as updates occur with the main, modules of servicing, the lack of testing is clear as each update precipitates major bugs which cost my staff scores of hours. Customer service is helpless as they are not prepped for the updates and typically don't have the operating expertise to comprehend the full scope of the problem. , but they are nice people. Support calls are seldom answered within an hour. Typically it's about a 24 hour turnaround, with a call to us (Mountain Time) just about the time my staff is walking out the door.
SHERRI
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best money spent
It has been wonderful for many years. I came from a company that had the software in 83, when I started my own I choose the same software in 85.
PROSWe are able to do the work of two employees with just one. Less money by far.
CONSVery little. I have been working with this software since 1983.
Joseph
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
TMO is a great partner
We have been working as the payment provider for over 9 years. They are a great partner and we love that they, like Usio strive for excellence and to delight their customers.
CONSWe have not heard any complaints from our merchants about the software.
Julie
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
TMO Review
I would stay with this software for as long as I have my business.
PROSWorks efficiently and the team is very knowledgable. Theyn have a great support staff as well.
CONSI did not find anything that did not work well.
James
Verified reviewer
Banking
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Huge help for me to streamline my business
The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!
CONSNot much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!
Eric
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
The Mortgage Office is very capable software.
I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.
CONSI would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
What a great service! Useful and compatible with my requirements
Very easy to use and What a great service! Useful and compatible with my requirements
Jill
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
TMO Review
The Mortgage Office support staff have been great. Questions asked are answered. Support is quick to respond and will walk you through until you have complete understanding. All staff have been helpful, courteous, knowledgeable.
PROSEase of setting up new accounts/loan files in system. There is a good flow to setting up new files.
CONSSo far, no "least" likes - all experiences have been positive.
Reasons for switching to The Mortgage Office
To enhance customer service. Allow for better online access for both buyers and lenders.
Heather
Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Multiuse, Multilevel Software
The Mortgage Office is such a great software backed by a great experienced team. The software is innovative and always makes your process easier and quicker. This also happens with the team behind the scenes. When any issues arise, the support team is on top of it. As our company grows, so do our software needs and this is a cause for continuous training. [SENSITIVE CONTENT] and her crew are amazing! The in person training is totally worth the trip! You are able to customize the training to really dive deep into the topics that interest your company. Ramiro has all the tips and tricks to save time and being able to pick his brain about TMO is a real treat! The hospitality here is unmatched !
PROSThis software allows you to customize to fit your own needs. It is capable of tackling complex setups with the different tools available. Very user friendly. Where we would spend hours in just creating and sending letters and notices, the mortgage office fast tracks this and many other tasks by using its custom letters capability. Time saver!
CONSAt this time, Lucro is fully satisfied with this software
Rick
Financial Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great Loan origination for small private money lender
Wouldn’t be such a long-time customer if we weren’t so happy with the overall product features, benefits and support.
PROSAfter nearly 18 years as a user on dedicated local server, we made the switch to the cloud-based AWS version and couldn’t be happier. Timing was excellent as the pandemic followed soon after installation. A key benefit is this platforms now works on most all systems, including iOS. That’s great news for small operators like myself.
CONSWe struggled initially with a few features but utilized the vendor’s excellent tech support to resolve. Maintenance support is pricey but is top of the line.
Reason for choosing The Mortgage Office
We did not want to have to toggle between programs or deal with unprofessional vendors. ABS/TMO was the obvious choice.
Reasons for switching to The Mortgage Office
Prior vendor became problematic and declining customer support.
Annette
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
The software is so stable, I never experience downtime.
I've been using The Mortgage Office for 5 years. My monthly invoicing process went from being a 2-day challenge to a 2-hour piece of cake. My support needs are rare, but I still run into an occasional problem because I have entered something wrong and can't find it myself. Invariably the support staff is readily available, responsive, competent, and dedicated to getting me back on track. Plus the software is so stable, I never experience downtime. Just a great product.
PROSReliability. I trust TMO to keep accurate, consistent records
CONSThe first month billing can't be longer than 30 days. We usually do not invoice our borrower until the end of the first full month following closing, so there is often a 32-60 day gap. If we don't send out an invoice at the end of the month in which the loan closes, the borrower's billing statement reports them as late.
Richard
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed April 2014
ABS-TMO Loan Service Software
My mortgage company invested in the ABS loan service software in 1981. We were lucky to have originally selected ABS because, through the years, they have outperformed the other companies we've examined, that have developed along the way. ABS has continued to frequently upgrade not only their programs but the software and systems that drive their loan service software, TMO. I've been very happy with the customer service; however, some of our employees have on occasion expressed a desire for higher levels; in fairness, I believe the ABS customer service is above the average of most software companies with which we've dealt. Accommodating convenience and ease of use is strong. ABS allows huge volumes of supporting files, loan documents, appraisals, ETC, to be available at a click from within a specific loan file; more important is that the method they've designed does so without noticeably slowing the system. ABS appears to have strived to accommodate requirements of the many new loan servicing regulations as they have developed in recent years. Although, we have worried about ABS meeting some of the required loan service deadlines and on a few occasions began developing work around procedures in case the programming changes were not made in time. In the end, our concerns were unnecessary and ABS delivered by the regulatory deadlines. Note: The software agreement is unusual; potential clients should carefully read and understand the agreement which is easy to inadvertently violate by accessing the program from a home or other remote connection unless a single laptop is used in all locations in conjunction with a single dedicated terminal server. In the end, the negative issues mentioned herein are relatively small in relationship to the overall quality and ease of use of the product and of the company's history of updating the quality and performance of their systems as well as accommodating the required regulatory changes. I have not seen another system I'd rather have; even at a much higher price.
Janet
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
You Won't Regret Getting This Software
I have been using the software for 4 months now and at this time, I'm fully operational and I can call myself an "advanced" user. My success of using this software is due largely to [SENSITIVE CONTENT]. These two technical support staff have been so patient with me and had supported me throughout the bad times when I mess up things in the software or ask stupid questions. They made me a better user of the software so that I can get the most out of all the features.
PROSSoftware is easy to use and technical support is second to none. Fast technical support response and each support staff is patient and understanding. I love the follow up after the support team assisted me with a problem to ensure that I'm operating smoothly and that my problem was solved. This is one software where I can customize my own documents with my own customize fields which make this work for me. Love the statement generation feature. I also love the fact that my other colleagues can view loan details without having me generating or summarizing the loan details for them. The many features offered by the software save me time and allow me to spend the time on other matters.
CONSI have nothing bad to say about this software.
Reason for choosing The Mortgage Office
Good feedback from other local users.
Reasons for switching to The Mortgage Office
The other software was too complicated to use and technical support was poor.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2023
Product review and evaluation
...
PROSEase and smoothness and important advantages for the user and benefit in performing the work quickly
CONStechnical supportTechnical support does not respond quickly to complaintsSome ads are false
Reason for choosing The Mortgage Office
Because it is the best and fastest
Jason
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed April 2014
Quality Product, Excellent Customer Service, Would Recommend to Others
(Note: Capterra only allows a maximum of 2,500 characters for a review. Thus below is only the bullet points. For full details, I have uploaded the full review to the public folder on my Dropbox at: https://dl.dropboxusercontent.com/u/26145970/TMO%20Review.pdf) Summary: Very good product, I would recommend to anyone looking for a simple to use client/server loan servicing solution. Modules Purchased: * Loan Servicing * ACH Express Users: 10 Architecture: Local Client/Server using JetEngine on MS Access Pros: * Rich Functionality - a lot of functionality, probably more than you will need * Customizable Interface - main search grid can be customized by user * Quick Search - you can lookup an account by almost anything in the account record * Document Generation - easily publish statements, coupons, payoff, ets. * Audit Trail - logs important events and changes in an Event Journal * Categories - quick way to add custom fields by which to filter and sort your accounts * Open Architecture - database tables are exposed allowing you to create customer reports * Exporting - can easily access documents and results into Excel, Adobe, or RTF formats * Custom Letters - quickly send customers a custom letter * Customer Support - excellent customer service Cons: * "Old World" Interface - old client/server style interface * "As Of" Reporting - you need to run reports on the day you want them (i.e. on month-end) * Historical Editing - no simple way to edit your loan history without reversing transactions * Licensing Structure - geared more toward mass employee servicing departments * Online Self-Service - none really to speak of * Manual Payments - payments need to be applied manually for charges and fees * Categories - many fields of information are only exposed if you use categories, which requires you to double enter the information
Yvonne
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
MAKE TMO YOUR ANSWER
BEING ABLE TO GENERATE CERTAIN REPORTS, STATEMENTS AND NOTICES AS QUICKLY AS NEEDED FOR CLIENTS AND BORROWERS IS THE GREATEST THING.
PROSEXPORTING FILES FROM ORIGINATION TO SERVICING IS THE EASIEST PART OF THE SOFTWARE AND THEN CAME ACH DEBIT AND CREDIT. THAT BY FAR IS MY MOST FAVORITE PART OF THE PROGRAMTH AND IT IS SO EASY TO USE.
CONSTHAT THERE ARE NOT MORE FIELDS FOR ADDITIONAL INFORMATION. LIKE ON THE NOTIFICATION OF ELECTRONIC DEPOSIT, LENDERS WOULD LIKE TO SEE THEIR YTD INTEREST JUST LIKE ON THE CHECKS.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Great loan servicing software
Mortgage Office is a great tool for loan servicing that can be customized and queried in many ways. The audit and reporting functions also work great as well the customer support group. It’s very accurate and updated routinely to ensure compatibility. Overall easy to use loan management software, would highly recommend!
CONSIt can be costly depending on how much of the software is installed. Also the reporting could be more robust in certain areas but does cover most data.
Michelle
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
We Passed Our Audit!
We were recently audited by the California Bureau of Real Estate. The auditor came into the office, realized we were using The Mortgage Office for all of our loan servicing, asked for specific reports (because they were so personally familiar with the software) and never asked another question! They trusted our information, knowing fully that the software would report any discrepancies in our business practices. Audits are so stressful but because we used this software, it was a BREEZE! And so nice to know that a state agency fully trusts it as well.
PROSThis software KNOWS the business of loan servicing
CONSTech support is wonderful but trying to find solutions to your questions on your own can be very difficult. The help functions are not thorough
Megan
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2016
Almost perfect
After years of searching, I was thrilled to discover a software designed with by business in mind. The ease of purchasing and installing the software was remarkable. The amount of customizable features and the power behind this software sold me almost instantly. I am a heavy user of the construction module, and there are no options for training in this module which seems odd to me. We went to the training in CA. and learned some general tips and tricks, but were not able to gain any further knowledge into the construction module which is why went in the first place. It's very difficult to get a hold of the support line. You never get through to anyone when you call. If you opt for sending an email, you typically get a call back within the same business day. The downside is that now I am in an epic game of phone tag trying to get my software functioning and have no idea when this might be resolved. When I do have the opportunity to speak with someone I am so happy with the customer service. Bottom line I would recommend this software, but make sure you're not in a hurry to implement it.
PROSEase of purchase and installation. I can customize everything and anything. The math computations are accurate and also custom to your specific needs.
CONSIt's difficult to get support staff on the phone and sometimes end up in a phone tag scenario.
Tiffany
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed July 2022
Tmo review
We love TMO we wish we knew how to use it to its full extent
PROSIt keeps track of everything we need it to
CONSThe setup we’ve had it for a few years had [SENSITIVE CONTENT] come twice paid 10k for that and it’s still inputted incorrectly to where it does not function for us the way we need it to so we cannot pull the reports we need
Reasons for switching to The Mortgage Office
Because we heard it was the best out there
Kevin
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
TMO for the Construction Pros
As our company has continued to grow and The Mortgage Office has been right beside us. They continue to update features and offer a suite of modules to service our loans better.
PROSThe Mortgage Office provided us the ability to service our construction loans with increased efficiency and borrower transparency.
CONSThere are efficiency hurdles with tracking tax and insurnace escrow lines and paying them within the system.
Sarah
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
Likes and Dislikes
We like the ability to house all of our loans into one system and keep track of all the necessary information.
CONSWe would like to be able to batch uploaded documents under the attachment section of each loan, rather than having to individually add them. Our files house upwards of 50+ documents and it is extremely time consuming and tedious to have to individually upload them.
Cathy
Commercial Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The Mortgage Office/ BEB Capital
Staying on top of our Investors (Lenders) monthly distributions and overall investment portfolio, has made the first year of our lending platform operate quite efficiently.
PROSThe Mortgage Office is an extremely efficient program that helps us manage every aspect of our loans. We are able to produce a wide range of reports at the click of a button.
CONSI am satisfied with the software, and going forward I would like to see the option of changing our Lender rate after a loan closes. This would be helpful to manage our leveraged loans.