All ManageEngine OpManager Reviews
1-25 of 89 Reviews
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Marc
Verified reviewer
Food & Beverages, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Opmanager is the easiest way to get a good insight in your systems and network for a fair price
For an acceptable price and easy to understand licensing (not like MS) you get a lot of functionality. If something is not working or not clear you just make a support ticket and most of the time they just call you, and using remote control they guide you through the process of configuration/setup. If some bug is detected or feature should be changed there is a Service Pack launched within days ! Just the best support organisation I ever contacted ...!
PROSThe intuitive way to use the setup of devices and alerting for specific alarms. The Netflow plug-in is just the best to troubleshoot hick-ups on any LAN/WAN link.
CONSThe rewriting/redesign of version 12 took some time to get used and to find again my way in the features/menus.
Reason for choosing ManageEngine OpManager
PRTG is maybe alike to OpManager but its pricing structure is not so interesting and the intuitive way of presenting things is not so "easy"...
Reasons for switching to ManageEngine OpManager
The free Nagios or other alike platforms are nice but need a lot of setup issues to solve ... With OpManager and Netflow plugin it is all in the software included.
Jordan
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Great IPAM solution for smaller businesses.
We started out using OpUtils for the IPAM solution. As we wanted a more feature rich application that can support more devices, more reporting, and a better network overview, we opted for OpManager. The Purchase and implementation of this product was easy and quick. We use multiple ManageEngine products and have always found them easy to setup, use, integrate with each other, and their support is solid.
PROSThe setup of this product is easy and straight forward. It has a good management interface, easy to add devices and has a great IPAM interface.
CONSThe biggest issue I have with this software is by default it includes menu options for features that aren't included but additional purchases after the fact. Some of these cannot be disabled and it's annoying. It also has alerts it pushes daily, for me the ipv6 alerts are driving me mad. We don't use this, and I can't turn this alert off, so I see it every time I login.
Reason for choosing ManageEngine OpManager
The feature set for the money is just better. Maybe the interface isn't as pretty, but that's subjective anyways.
Reasons for switching to ManageEngine OpManager
We wanted more features, and this was the next logical step.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
Great program
excellent Easy to implement and use, there are many good features to monitor and API to export measurements. confrontation It has some errors, but it usually solves these errors in new versions. OPM has good performance that can be used to monitor many devices and are easy to use and configure. It has a good balance between prices and quality.
PROSExcellent Easy to implement and use, monitor and API has many good features, which can export measurements.
CONSIndicator It has some errors, but often make new versions to solve this error.
Rajneesh
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Truly single pane of glass for monitoring Heterogeneous IT environment
We love the fact that product has always been enriched upon, with new features and functionalities. Adore pro-active support from ME OpsManager support team. They do lots of seminar as well roadshows, so user engagement is always the top priority of ME OpsManager team.
PROS3d Dashboard is very much useful in diagnosing, as well prior Onsite engineer visit in Datacentre; Admire custom monitoring useful for monitoring any Device type, be it Storage, Network appliance; APM can be enabled as an Add-on, same goes for NCM helps in bringing Automation across Network appliances; Firewall management, IPAM, SPAM, Deep packet analysis can be enabled, based on Individual organization requirement; Very easy to setup and configure in no time; Don't require consultants to setup. Not to mention, Individual components of OpManager such as NCM, FWA, APM can be utilize separately as a standalone solution in their own. That way, organization can pick and choose the modules, per their requirement.
CONSNothing at the moment. Our varied clients have taken extensive benefit of custom monitoring, which enables monitoring of any Appliance as long they can be reached via SNMP.
Reason for choosing ManageEngine OpManager
Our varied client needs are, simplified UI, single pane of glassnot only for Server/Network/APM monitoring. But, should be flexible to manage firewalls, IPAM, SPAM, which other competitors simply cannot offer.
Reasons for switching to ManageEngine OpManager
Our clients don't want to engage in 3 months Installation of OpsBridge, which becomes quite expensive over the time. OpsManager, on the other hand doesn't require expensive consultants for Implementation & Configuration.
sampath
Textiles, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best NMS application for ICT professionals
As an OPM Administrator I'm weekly & dally communicating with the Zoho Support. So, they have given good support service for my all the works. If any issues they are attending to work as soon as submitting support ticket. Team follow up is good recording our issues and solutions are providing with new releases also they explain about issue and difficult point in deeply. Team support is available even in the weekends . With overall experience I'm very much happy with ManageEngine.
PROSApplication has very user-friendly environment. Functionality is very accurate when compare to other systems. Device real time monitoring, email and SMS alert are very useful for us as ICT & system engineers. They have built trust between the application and Zoho team support. reports are very easy to handle specially downtime reports and availability reports are very useful for our KPI indicates.
CONSApplication updated are releasing continually that time we must get downtime to update application. SMS function should work without discontinuation some time due to com port errors SMS is getting stop but Email are working as expected. Some time browser cash issues are generating so that time we need to clear complete browser cash and use application. Other than I don't have any issue with the product.
Reason for choosing ManageEngine OpManager
Good support service, they identify our requirement and gave all the instruction with live demos. Their sales team also very punctual and gave best support to select product as we need.
Joseph
Computer Networking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Excellent Monitor Tool
We start using the trial version to monitor a small network and see what was causing network interruptions, with opmanager we were able to see all the network flow and determine what the real cause was. After this, we starting to deploy the free version in others clients with small networks and by doing that, we gained a new perspective of this networks.
PROSWhat i like the most It was the easy implementation process.
CONSTechnically i like everything, but the price is a little high, that's what i dislike the most.
Reason for choosing ManageEngine OpManager
We choose OpManager because is was super easy to deploy, and with the 30 days trial we were able to test it in a real world troubleshoot scenario, and it help in a flawlessly way to resolve a client network interruption.
Luis
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
OpManager for Hybrid & MultiCloud IT Monitoring & Performance Opmitization
Our needs that prompted the purchase of this product were the lack of performance analysis of the Cloud infrastructure in addition to the onPremise in an hybrid deployment. High amount of application incidents not timely identified to prevent service disruption and IT preventive maintenance in the infrastructure
PROSRapid deployment and ease of use to monitor a variety of IT assets with predefined templates and quick asset discovery. Possibility to deploy custom script monitors in different programming languages
CONSSoftware upgrades not intuitive and UI outdated
Reasons for switching to ManageEngine OpManager
Simplicity and flexibility to deploy system and application monitors for a reasonable cost
Shailesh
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great product for infrastructure monitoring.
This is very good application for realtime monitoring.
PROSThey have good support team who provide quick solutions.Easy to use UI.
CONSIt needs physical infrastructure to install the application..
Reasons for switching to ManageEngine OpManager
Cost and features
Abdulrafeeque
Health, Wellness and Fitness, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Opmanager features
Very good in network management , expcially switches or router interface utilization, Alert notification while any interface down etc
PROSNetwork management-like interface utilization, critical alert notification, network availability report etc
CONSStill there is limitation to detect automatically while acquire a network device-For example SonicWALL firewall , which not getting exact modem during aquistion
Reason for choosing ManageEngine OpManager
ease of use to aquire and manage a device
Kashif
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
Comprehensive IT Infrastructure Monitoring application
Intuitive map creation and agent less monitoring make it unique than others.
CONSWe are using this tool from last 5 years. We cannot find any dislike.
Daniel
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
OpManager is a full feature monitoring tool at a great value
It has been great. We started with simply needing a monitoring tool for our network and have since leveraged many of the other components for monitoring connected devices for rogue devices, NetFlow and many other things. The canned reports are great.
PROSI would say the OpManager team support stands out the most to me. I was very apprehensive at first about what my experience would be with the support team if I needed them, but each time I have worked with them I have been impressed.
CONSDue to the modular nature of the OpManager product (OpManager, OpUtils, NCM, etc.) the product can feel a little disunited at times if you have an issue. Sometimes it is hard to tell what component the issue is with, but that hasn't happened much and their support is always able to resolve it.
Reason for choosing ManageEngine OpManager
Cost
Vendor Response
Hey Daniel, thanks for your valuable feedback. This drives us to keep improving our products.
Replied July 2020
Nicholas
Printing, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great UI with most of the features you'd want for monitoring!
Overall it is a very good product for the price. Most other good monitoring software is a subsciption based model, so for our organization, the upfront cost plus the yoy support costs were much more doable. The interface is easy enough to use for my admins and it mostly covers all the bases our last product did.
PROSThe thing I like the most is the interface, as well as the segmentation of various objects. The interface is easy enough to use, but you can also get great depth out of the initial dashboards and graphs you're presented with. The reporting is also great, as long as you understand what you're looking at. The network management features and credential storage is also very good.
CONSThe product is deceptively simple. It looks very easy to use, but it is still a full and robust monitoring tool under the covers. So you'll need to take time to watch training videos and look at the documentation. You may even need to call support to find certain functionality if you're used to another product.
Haji
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
User friendly and feature rich
Overall experience is positive.OpManager support team was helpful.
PROSwe can easily monitor and manage routers, switches, printers & scanners etc.Through dashboards, we can easily obtain all network related information
CONSVisualization in the form of pie charts are not available.
Reason for choosing ManageEngine OpManager
User Friendly and easy to access it.
Michael
Verified reviewer
Consumer Goods, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Efficient network monitoring
OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization.
PROSIt has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time. It allows you to effectively visualize critical services and quickly identify problems. Server performance monitoring can run equally efficiently on Windows and Linux operating systems.
CONSThis is a powerful and easy-to-use monitoring platform, although you need to have a deep understanding of all its features to take full advantage of its capabilities.
David
Verified reviewer
Semiconductors, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Robust solution for IT infrastructure monitoring
OpManeger offers versatility and fluidity in IT infrastructure monitoring. It allows executing a detailed analysis of the performance of the IT infrastructure and an optimal verification of the use and operation of the networks.
PROSEasy to use for performance monitoring and easy to manage network operations. It provides detailed and valuable information on the traffic of our networks. It allows to obtain graphical reports in real time on the performance of the networks.
CONSI think more documentation can be added to make the most of its full potential. The initial configuration of the alarms is confusing.
Dean
Publishing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Opmanager - great for monitoring and alerting
We get great visibility of our estate on an easy-to-view dashboard. Alerting is great sending tickets to our helpdesk system and SMS alerts directly out to support teams. This is great for out-of-hours support.
PROSSMS alerts - we can get critical alerts up to the minute if we have a system down which needs immediate attention.
CONSConfig can be complicated in some cases and some devices are not supported "out of the box".
Martin
Food Production, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
OpManager for the Win!
Great dashboard layout, all views are in on place and you can monitor and see just what you want and not a bunch of items you don't need.
CONSMy only issue is IP management is not the best, it shows what is used or free but does not give details of what is connected.
Kevin
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Wonderful Tool
A centralized manner to monitor servers, switches, routers, UPS devices, processes and databases. Easy to configure, monitor and set alarms.
CONSI'm a big fan of the Opmanager and many other ManageEngine applications. The only con I have is the customer service was a 9 instead of a 10.
Erina
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
The tool enhance our security, and streamline data management process
Overall, the tool provide real-time monitoring our network devices, and managing data center infrastructure components. It integration our other third party tools and assists in proactively managing and monitoring servers, storage and other components.
PROS1. Network Performance Monitoring2. Server Monitoring3.Integration4. Alerting and Notification
CONSCost consider would be helpful in users.
Laterrius
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great Software for the Price
I realized the simplicity of the product is its strength. I was able to set the product up and proceed with monitoring in a matter of hours.
PROSI found the installation of the product to incredibly simple compared to the products I've used in the past. The feature set is excellent for small businesses.
CONSI cannot think of anything. The product works great for my small company.
Reasons for switching to ManageEngine OpManager
I wasn't a fan of their support. When you called, you're given a low-level ticket who would typically point you towards KB article to resolve your issue.
Andrés
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Very good tool for monitoring the network and servers
It is an efficient tool that does what it promises and is quite affordable. It has helped us a lot to respond in time to incidents in the infrastructure
PROSIt allows proactive monitoring to help us react before the unavailability of services occurs
CONSIt does not have native monitoring of network traffic, only through an addon with additional cost
Reason for choosing ManageEngine OpManager
We already had a service desk tool from the same manufacturer and it could be natively integrated.
Aman
Automotive, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Manage Engine OP Manager is really very useful tool for every organisation
Most likely features is real time mentoring , give us the very insightful thoughts based on the reports and most important part is it give the adaptive reporting based in the current behaviour of device that will very help full for to take the proactive decision
CONSManage Engine team to think on the cost part as per my suggestion you allow customers to use the default products in OP Manager m currently few products required separate licence
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Monitoring everything! it is perfect!
Easy implementation! A lot of features! You can monitoring everything!
CONSValidate your infrastructure and how to implement to dont have to reimplement
Roberth
Verified reviewer
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Great tool too help business to get al component monitored in one place
Easy installation Web interface is friendly and support mobile devices Agentless integration with servers and network devices
CONSSNMP fails in some case may need more integration with MIB library when you require more information despite basic SNMP provide.
Marco
Business Supplies and Equipment, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
OpManager review
The product is flexible and offers a wide range of features. Easy to configure and update.
CONSI have some issues with the layer 2 mapping probably because of my strange network topology. Other products had better success mapping the network.