We have moved from the old remote control system (the main competitor) to SUpremo and we are able to have the same services we had before but with slightly lower quality but cheaper costs and we have chosen to keep this software so we are satisfied with it.

Compared to the main competitor it is less complex in configuration and does not require you to authenticate via email and subsequent confirmation of the new devices from which you connect so in the end the process is faster (but less secure)

Compared to the main competitor, the quality of the video transmission is lower, there is greater latency, there is less effect of being in front of the remote PC but the lower cost justifies this condition

Started 20 years ago with LogMeIn. Went over to Teamviewer. Had to search a new solution to give support to my customers as Teamviewer was way to expensive. Supremo is the only tool that suits me perfectly at a low price. Never had to contact the support as the software never let me down.

Ease-of-use Had to wait for Mac support but now it's there ! Contact-list Branding

No negative remarks. Just needed to have a lot of patience for the MacOS support

Solved many problems at customers via this support tool.

Installation is easy.. Create your own look and feel in minutes.

Waiting for months for an update to support Azerty keyboard from another country. (Working with Qwerty keyboard in home country). Even with map functionality special characters doesn't work.

When I got to know this software I did not have many expectations due to the bad experiences I had had with other similar software. That's why I tried the free version at the beginning and I was immediately surprised by the ease of use it has, the friendly interface in which it groups all its tools helps a lot for this, but it also performs its functions effectively (without presenting unexpected errors as happens in other software) and with secure connections.

I started using it for work for free and ended up purchasing the paid subscription, since the price compared to other software is cheaper on an annual plan, plus I can install the software on an unlimited number of devices to which I need to connect remotely. Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.

There's not much to reproach it for really, it's a fantastic software, but maybe if it provided some benefits to its loyal users such as a rewards program it would be better than it already is.

We used Supremo for remote support / helpdesk. We saved lot of time with this software. Most problems can be easily fix remotely instead of on-site service.

Easy of use software, contact list, remote printing, file sharing and multiscreen support

Nothing. We have very good experience with the product.

The best remote control desktop application

Easy install and superb features. It solves my 100% remote support service / server monitoring.

Doesn't work with remote sound and perhaps you could improve the screen resolution.

It has helped reduce the support team teklephone times with customers

If you deal with remote customer support than this product is good for you. It's simple to get customers to download the current tool for their computer.

The mobile version on a tablet is not easy to scroll down or up

I support about 500 clients and servers.

Simply, I use it on many different clients

Sometimes the adressbook is a bit tricky

Works very well, and do what is proposes...

Updates are sometimes a problem in clients!

Ease of use. Good price for the value. Always receiving updates.

Remote deployment need improvements. Maybe next releases.

Give support to our customers.

It is a good and afordable solution to replace Teamviewer.

Does not have 2FA Auth, what is needed to give garanties that no one could access computers without permission if some ATO happens.

I met Supremo and I have never stopped using it, for the administration of remote systems it is a complete and safe solution, the product is easy to use in all its functions, the possibility of transferring files and viewing all the connected monitors is very useful , the price is well balanced, I have rarely encountered problems of lack of connectivity and in the face of at least decent internet lines you get more than satisfactory performance

The most critical aspects are the chat functionality, which often causes the software to crash and the slow update method

Personalization Speed and integration remote printing

price per site poor back panel security options

I have used the software for several years, giving remote support to my clients, and I have not had any problems.

Ease of use and installation is the main feature

For the job he did, it's perfect. Easy to use, does not require a difficult installation process.

So far all experiences have been positive.

Easy to use, good price and great features

No complaints at the moment. It fits perfectly to our requirements.

Big help in my business supporting my customers

Easy installation , user friendly and fast connection.

Have not Found any problems, every function works

Help me by question with account departement

All my platforms are supportet ( only Android to PC )

Connecting from PC to Android devices not possible

Easy to use. Price according to its functions.

A window may appear at the end of the connection thanking you for using the service and giving you the option to fill out a satisfaction survey

We use SupRemo on a daily basis with end users and also with all servers, both physical and virtual. It allows us to carry out 99% of incidents from our computer without having to move.

SupRemo is an ideal software for network administrators who are dedicated to solving endpoint incidents. It is easy to use and by activating the unattended mode you don't have to need the user.

The only drawback we found is not having implemented the module to be able to control mobile phones. Other programs can do it.

I've used this now for 4 years and have very few problems. It's perfect for what I need.

The fact you can install this as a service and enable un-attended remote access to servers etc is superb. It's also very easy to use.

The address book is a bit "clunky", it works okay it's just not very intuitive.

Very easy and fast to deploy. Customizable and portal management

sometime service unavailable here in CANADA

Very helpfull to give support to our clients. We decrease the time of response to our client tickets and reduce the need to go to client installations.

Easy to use and fetures that is vailable.

We never like the price even if it is low comparing to other solutions

Ease of use and installation for end customers

slightly slower operating speed than competitors. cannot sort files on transfer screen

Customizable solution for remote support customers. Price

On occasion (very rarely) there are problems with closed sessions that Supreme considers open and connection is not possible

It is a fast, light and simple application. Ideal for remote support.

It would be useful to be able to receive automatic reports of connections and elapsed time.