All T.M.A.S. Reviews
1-22 of 22 Reviews
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Tom
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
T.M.A.S. customer counter
We use T.M.A.S. to count the number of customers that come in our store every day and can compare that with our daily sales. We also use to count how many customers go to different departments within our store. We also use the real time occupancy, so we know exactly home many customers are in our store in Realtime using the SMS ap. The website is fairly simple to use, and reporting gives a lot of useful information.
CONSI don't really have and issue with this product.
Geri
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Sheely's Furniture Review
Overall our experience has been great!
PROSWe love how easy it is to install, how efficient it is for our needs and the ease of use. Also, the quality is great. We have had our people counter in our North Lima store since 2016 and it is still working great!
CONSThere are really not many cons. There have been a few times that we have issues with the reporting.
Alicia
Libraries, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2022
2022 Customer Review/ Pearl Door Counters
The overall experience has been satisfactory.
PROSThe door counters once up and running are easy to get the information we need. We only use the door counters to get a number of patrons that use our library for state reports and statistics. The numbers have been consistent and mostly likely accurate to the days business.
CONSThe door counters are working well, but when we first installed them it was difficult to set them up with our wireless internet. We use two different wireless systems (one for our patrons and one for staff). The door counters did not always recognize the wireless we were wanting to use. Also, we have to change out the batteries on average every two months. It would be nice if they were solar powered or able to recharge on their own.
Reasons for switching to T.M.A.S.
The door counters were not keeping accurate numbers.
Vendor Response
Thank you for your comments and contribution Alicia! Changing batteries every 2 months is not the usual so we are having a member of our team contacting you to address this situation.
Replied November 2022
Brandon
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Fashion Retail Traffic Data
Very happy with the software and service.
PROSThe data is crucial to our business and their customer service is great.
CONSThe api sometimes fails, but they are always quick to fix.
Chad
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Home Furnishings Retailer - Could not operator without rock solid Traffic Information! SMS is core
Understanding traffic count data by store is foundational for our business. It allows us to understand cause and effect of our marketing dollars and ad-spend. It also allows us to capture many core KPIs such as closing rate and opportunities in our sales floor.
PROSCloud based interface and operations. Seamless connectivity from camera counters to cloud platform.
CONSMore frequent data download capability (ex 5 min, 1 min intervals in the future)
Reason for choosing T.M.A.S.
Great customer experience. The sales and support teams are top notch.
Daniel
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
A New Way to See Data
The teams are great to work with from sales to support. Its a great team to collaborate with.
PROSWe can actually see data for all of our locations regardless of its a paid entry or not. The accuracy of the counts and ease of use make the implantation a breeze.
CONSThere are no cons except they dont install themselves. Its a great product.
Cameron
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Very Useful tool to measure traffic
Not much to say but overall was great. Hooked it and it keeps counting
PROSThe interface and mobile app are great. Easy to use reporting
CONSHooking it up via hardwire can be troublesome. I wish it hooked up via wifi
Zachary
Furniture, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Review
Super easy install, and clear numbers in analytics and reporting
CONSLack of integration with our POS system - and when we did start trying to integrate, the process has stalled.
Clementina
Aviation & Aerospace, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent, highly accurate traffic counter invaluable for retail and hospitality spaces
Excellent customer support from [SENSITIVE CONTENT] who spent a lot of time going through how the system worked and supported the install
PROSIt is really easy to use and the real time app lets us see when we are nearing capacity and need to put a temporary hold on guests entering the space
CONSIt was slightly awkward to install but we did have very good support to assist us
Reason for choosing T.M.A.S.
Because of the reputation and reviews from reputable companies
Vendor Response
Thank you so much for your good words!! We work hard to get such results and will be here to help with anything you could need next!
Replied November 2022
Jorge
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
SMS Store Traffic Software Does The Job.
Great experience, no sweat, no effort, does the job!
PROSDespite to have scheduled traffic reports to be e-mailed in daily basis, sometimes upper management requires me to provide them reports to analyze stores traffic and sales, all what I have to do is tap into the SMS portal, there I can find and get all the data in one place, and provide them the information in a timely manner.
CONSNone that I can think at this time, however, for the experience I have using this software, I doubt there are any cons.
Reason for choosing T.M.A.S.
It seemed to have better features, and good value for the cost.
Michelle
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed November 2022
Sms
I need to sit and figure out how to use the marketing/events and staff features so we can utilise the information better to serve our business.
PROSThat we can compare year over year, can narrow down to business hours to avoid counting staff coming and going. We can edit data if there's a lot of coming and going that aren't customers.
CONSI wish it was easier to flip between reports. I find I have to go to the dashboard to flip the report to the other location. I wish the retail equation went by business hours as well.
Vendor Response
Thank you very much for this review Michelle! We will contact you to investigate on your browsing issue, and can also guide you in using mkt/events! ;)
Replied November 2022
Rickie
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great product and exceptional customer service
Very good experience - would buy another!!
PROSVery easy to set-up and to use. Love the phone app to keep track of daily visitation.
CONSSome of the reporting instructions aren't clear. Luckily customer support is awesome.
Vendor Response
Love the recommendation, Rickie! :) We'll be in touch to collect your feedback on reporting next, as we're always striving to improve!
Replied March 2023
Adam
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
[SENSITIVE CONTENT] was very helpful.
We have been tracking traffic to better schedule and realize where our busiest time of the day is.
PROSIt does a great job of tracking customer data and the reporting is very helpful.
CONSIntegration has been good. Overall I have no complaints.
Vendor Response
Many thanks for your kind words! Our customers are the very reason why we do all this!
Replied October 2022
Ross
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Door Counter
I can see traffic counts. not sure what else to say
CONSsoftware should be intuitive, weather should be integrated so that system can watch for patterns based on weather.
Scott
Retail, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Fantastic Product for Retail Stores
I am getting an accurate count of people coming into the store and able to discover the conversion rate which is very helpful for us.
PROSIt is easy to access and understand. Setup was not difficult at all.
CONSAs of this moment it does not integrate with our POS software system but I do know this is a work in progress
Vendor Response
Thank you so much for your good words Scott! Good reminder about the POS integration, we'll reach out to all in the conversation again! ;)
Replied February 2023
April
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Functions
All of your data is save and can be access
CONSThe reporting can be a bit difference to set up
Greg
Retail, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
The PEARL is great for your Business
Overall we are very happy with the PEARL units. For the cost of the unit, it is a must for any business who is looking at traffic patterns.
PROSVery easy to set up and the data is instant. The PEARL allows us to get instant data and track traffic patterns based on day and time. It also gives us a sense of what advertising campaigns are driving consumers into our stores.
CONSNeed to insure your WIFI signal is strong by the entrance to your store
Trevor
Automotive, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Customer counting made easy
It's really easy to have the reports made and emailed to me monthly at the end of the month
CONSNo, this software does everything we need it to do. Maybe a lifetime license would be nice.
Reasons for switching to T.M.A.S.
Old technology and no updates
Vendor Response
Thanks for your Review Trevor! The lifetime license is unfortunately something we can't do as we need to keep paying salaries to our beloved employees! Anything else we can do, you know where to find us. ;)
Replied September 2023
Ryan
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great software for tracking your people counters
Great set-and-forget experience, as you'll get any reports that you've requested on the schedule that you asked for, and battery notifications emailed to you when that's an issue, plus daily reminders when counters aren't responding.
PROSLots of features for exporting data, as well as visual reports that are pre-made that you can use. Very granular if needed.
CONSThe initial setup was a little complicated for a single site with two trackers, but after the setup things run smoothly.
Vendor Response
Thanks a million Ryan! Happy that you stuck with us after the initial hickups... Anything else we could do, you know where to find us! ;)
Replied February 2023
Lisa
Libraries, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Valuable Tool for a Library
What a great find. We switched to this counter and software subscription after our traditional security gates quit working. We were paying a large amount of money to a company that does not have good support. We are happy we switched and we have saved a good bit of money, even with a 3 year plan.
PROSOur library loves the ease of creating reports. We rely on door counts for staffing, programming, and planning for our library. I am also very thankful for the one on one training and offer of ongoing support.
CONSWe haven't found anything we are unhappy about at this point.
Reason for choosing T.M.A.S.
Definitely the reports was a huge factor in the decision. The support and training were a welcome, pleasant suprise.
Reasons for switching to T.M.A.S.
Our service contract on our gates was coming due and we have seen a real decline in our vendor support. This was a great solution for us.
Vendor Response
Thank you for your good words Lisa! We will do our best to maintain the great experience you have had so far. ;)
Replied May 2022
Sherry
Automotive, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Good Product to Track Store Traffic
We can use monthly traffic reports to compare to sales.
PROSI use the reports to get monthly totals for store traffic. We are a powersports dealership, which means our traffic depends on the weather. I love being able to include the weather with the daily traffic.
CONSI really don't have any issues with the TMAS.
Reason for choosing T.M.A.S.
Dependability.
laurie
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Excellent product
We can now predict more accurately what our hours should be.
PROSThe reporting options are incredibly detailed and fun to use.
CONSIt would be nice to have a few more options on the ap.
Vendor Response
Very happy to help you and your organization Laurie! There was a new release of the App since your comment, hope it helped... And we are going to contact you for more detailed feedback on this! ;)
Replied October 2022