"Excellent response" and "solution-driven" are terms that describe our aggregate experience with ACC staff and developers. Oregon Society of Artists is unique in the way it handles class and workshop registrations, exhibit entries, and instructor compensation, so it has been necessary for the software to be adapted to our needs by discovering/implementing many "unique-to-us" business rules. There have been moments along the way that were frustrating for us and for ACC's people, but ultimately we've found ACC staff and developers to be good partners who are responsive to our needs and willing to find solutions that really work for us.

Art Center Canvas (ACC) successfully addresses the complex needs of Oregon Society of Artists, with the most significant impact being the enormous reduction of daily staff hours spent on registrations for classes and workshops and entries for exhibits.

Depending upon a user's level of experience or comfort learning/navigating within new software, some may find the interface to be non-intuitive. In our office we've found that the learning curve can be quite steep for some key users.

We have relied upon Art Center Canvas (ACC) for online class registrations, ticketing, membership and donor development for more than 6 years. Over that time ACC has added features and functionality that responded to our growing needs to reach our community of students, artists and ceramic enthusiasts. Our ability to provide input on new features and suggest improvements to streamline our operations has helped us to scale our operations with our growth. In 2018, we made the decision to improve our online shopping of ceramic artwork from nearly 150 artists across the U.S. We shopped around for software that could effectively process online gallery sales. ACC and their support team was our best option. We trust ACC's level of support and responsiveness to our center's needs. It was a major project with considerable team work among our web developers, ACC and staff. We are proud of our online showcase of the art and craft of clay with the seamless online processing from ACC.

I like having all of the data and account history in one place. We have multiple programs and enter point to our organization and it is great to see how individuals are interacting with our organization and easy to track.

The software has a few glitches when using a Mac computer but is continually improving.

This company seems to forget that the client is the customer. Phone calls, emails are responded to with what we perceive as aggression and a feeling that we have been an annoyance. (However, I will note that the company reps have been quick to respond during urgent issues, even if outside of business hours.) Never have we felt that they had our (the customer) interest at heart. While not the most costly product, the price is paid in huge staff hours trying to create and learn workarounds to overcome the MANY challenges presented by this over promised product.

Originally, we were sold on the suggestion that we could customize reporting. However, in reality, this customization temptation results in too many options without clarity then landing with conflicting data in the reports.

It is not intuitive at all. Whether as an employee user or a for our members and students, the functionality of the product is confusing at best. Our longest tenured employees still regularly stumble upon confusing action, reports, etc. The learning curve is so long that there is no mastering the product.

Good - they are responsive and working to improve their offerings routinely. Admittedly, I am new to ACC so am not entirely proficient in its functionalities, however, I am hoping their responsiveness is indiciative of improvements being made to the software.

The customer support is excellent - I routinely receive very timely assistance with issues reported. This software covers a great breadth of functionality from class registration to exhibition registration to ticket sales.

There appear to be frequent glitches in the software that require customer support.

My overall experience with with Art Center Canvas has been very positive. The creator and support staff have always been receptive any issues, new ideas and changes that have come along through the course of the ever changing needs of our community art center.

The flexibilty of use and the sheer volume of features that it is capable of handling.

It's not always the most forgiving in fixing mistakes of human error