myClubhouse

RATING:

4.52

(44)

About myClubhouse

myClubhouse is an easy to use and highly flexible, online club management website to let you run your club the way you want. We help clubs, societies, associations, charities and businesses save time on all types of admin and provide a great website. Volunteers and staff can share the workload, giving everyone more time to enjoy the club's activities. myClubhouse is highly flexible, suitable for any organisation of any size, globally, that needs to manage membership, events, teams, competitions, facility bookings, online shop, online payments, EPOS (electronic point of sale - till systems), keyfob/card door access contol, automated court/pitch lighting etc. This includes any commercial or non-profit clubs and associations; especially sport-related. With us you'll get ...

myClubhouse Pricing

Prices start from £1.60 + VAT per member per year for the core product. Prices are calculated and billed annually with a fair-use policy for non-membership-based models. Minimum price is £256 + VAT p.a. (non-profit organizations) and maximum is £1280 + VAT (non-profit, 800-2000 members).

Starting price: 

£1.60 per year

Free trial: 

Available

Free version: 

Not Available

myClubhouse categories
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myClubhouse Reviews

Overall Rating

4.52

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 44 reviews

David

Verified reviewer

Company size: 501-1,000 employees

Industry: Fund-Raising

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

November 2020

Best system out there for our unique needs!

We have been delighted with it, and it has helped us save a huge amount of time and money administering the club. It is such a shame the pandemic has limited out activities this year, and as such we have not fully utilised the software to its full potential.

Pros

The software was easy to deploy as it is fully hosted, and the team were very helpful in doing the intial set and support. We love the features it has, perfect for our club, and most importantly the support has been exceptional. As we are a charitable organisation we were also given a great price.

Cons

It is quit hard to learn initially as there is not real full user guide. Some of the admin functions are hard to find and manage.

Reasons for choosing myClubhouse

Price, features, and design primarily

Reasons for switching to myClubhouse

We specifically need the events functionality, and this software helped us move to a more digital future with other extras like the online shop etc.

Response from Simmetrics

Hi David, Thank you so much for taking the time to review myClubhouse, we are so glad you are pleased with it. We are now concentrating hard on improving ease of use and adding more user guides. Kind regards, Joanne

Replied November 2020

Ross

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2019

Best Membership/Website solution, even for smaller sports clubs

I selected myClubhouse after doing a vast amount of research into various online membership solutions. It was definitely the most sensibly priced, and the fact that it can serve as your full organisation website also is a huge plus. We are now effectively managing our whole club via the website and its functions. The vendor support team are just amazing. Response times are sometimes almost instant, even at odd times of day, and they are very willing to help with any problem you have - even if it was self inflicted!

Pros

- Simple to understand and implement (you do not need to be an IT person). - Intuitive for end users. - Great support from vendor - Value for money

Cons

None really identified yet. I sometimes feel that I am limited in customisation options - but that's what keeps this simple and friendly to use.

Reasons for choosing myClubhouse

We saw some examples of other sports clubs using it, and got in touch with them directly (not via vendor) to get honest views. It was overwhelmingly positive. That endorsement sealed the deal for us. And to be frank, the costs are very reasonable so it wasn't hard to justify (we are non-profit), whereas some other options seemed quite pricey.

Reasons for switching to myClubhouse

We lacked the technical skills to achieve via wordpress plugins what we can achieve via myClubhouse, and wouldn't have had support in the way we needed it.

Response from Simmetrics

Dear Ross, Many thanks for your review, it's great to hear how happy you are. Kind regards, Joanne

Replied August 2019

Martin

Company size: 51-200 employees

Industry: Civic & Social Organization

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

June 2021

Appauling solutuion not fit for purpose

Months of complaints from numerous people about not being able to use the service. Culminating in the resignation of the membership secretary due to the vast increase in workload this system caused him compared with the legacy system built. As President I had also reported extensive issues with the solution and finally I too have resigned as the solution does not appear fixable and makes it impossible to perform my tasks moving to myclubhouse has wasted an enormous amount of time by our IT people to create the solution and members complaining about erratic unreliability, and several board levels seviews. We now have a system that is substantially worse and much slower than the 1993 +updates solution it was supposed to replace. Moving to a new solution should have placed us in a position to be ready for the next 30 years, not back to worse than 30 years ago

Pros

website for public visitors ticket sales

Cons

Appalling response times Terrible navigation experience needing lots of screens and clicks - very time inefficient Total inability to track and control access rights to appropriate levels Extremely hard to find things via the search system cumbersome menu system oriented for small solutions with limited features no ability to let applications select the longevity of data retention (eg for a contact who has performed a boiler test - we must know their details for 100 years for insurance reasons, for a contact who has performed a customer facing role for 5 years, or for a share holder in perpetuity as require by law) designed for tablet and mobile phone making business operation on a desktop totally cumbersome presumes that contacts are electronic users willing to log on - we have a large number of retired people who won't use technology and the result is that membership management for them is problematic and very time consuming - such a preparing customised renewal letters on proper artwork for surface mailing no standard statutory reports of share holders no inbuilt ability for the system to assess the changing criteria for classes of membership and choose automatically the one most appropriate for the next renewal problems when the system's post code look up comes up with the wrong result

Reasons for switching to myClubhouse

old system running on ASP classic and concerns about ongoing support because of the issues with the new system, people are still finding it easier to look up data on the legacy system with has continued to run without any support at all

Response from Simmetrics

Martin, we understand you wrote the legacy system which your committee has replaced with myClubhouse. To date, you have never contacted us to raise any of these issues and the officials at your org. offer an entirely different viewpoint from yours. Most of the points you make are demonstrably untrue: e.g. data is retained indefinitely until explicitly removed; though responsive, it works very well on desktops; it has extensive reporting, a configurable renewal progression etc. You were probably not aware of these capabilities as you do not have the required level of access. Despite myClubhouse not being a bespoke system, we have added several features in response to your org's requests and they have been very happy with the level of service they have received. We are not entirely sure why you chose to write this review but we view it as entirely unfair and quite malicious. We will continue to work closely with your org. to best meet their requirements.

Replied November 2021

Calum

Company size: 51-200 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

myClubhouse is ideal for grassroots Football clubs

Our experience has been excellent. We implemented the solution from a non-existent/incomplete spreadsheet based approach previously and we know with a high degree of certainty who our members are, the membership they possess and whether any subscriptions are in arrears etc. The degree of control the solution has given us has enabled us to grow the club and make informed investment decisions in assets for the club.

Pros

Highly modular, flexible solution for sports or other club management that worked for us right out of the box pretty much. Outstanding technical support

Cons

Effort is required for building custom pages or club sections but that's no different for any customisable solutions that a club may want. A small degree of technical skill is helpful in using the tools, clarity of what you are trying to achieve and a determination to achieve that is far more important.

Reasons for choosing myClubhouse

Similar pricing for non advertising based versions but a far greater degree of modules available in myClubhouse and customisability at the time we looked at these solutions.

Response from Simmetrics

Dear Calum, Thank you very much for taking the time to review us. We are delighted myClubhouse has worked out so well for your football club. Kind regards, Joanne

Replied May 2022

Michael

Company size: 1 employee

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

MyClubhouse for Penguin Cruising Club

Very user- friendly and is UK based so reinforces a strong connection with the product and a sense that they understand our requirements.

Pros

In the space of three years our cruising (sailing) club have migrated all our membership data to MyClubhouse and members can now sign in to their accounts, manage their data and subscriptions, and complete on-line application forms to attend our events. The system is the main conduit of our communications with members and has improved the professional look of our organisation such that we have grown significantly since its introduction. Our events are all now administered through the platform and we can create web content, blogs and discussion forums specifically targetted at event attendees. Far from beng centralised around one administrator, we have several committee members contributing to this content. Our next step is to incorporate e-commerce, which is a out of the box feature withing the system so should be plain sailing (if you pardon the pun!). The developer team have been excellent in providing support where needed (though we have found the process to so user-friendly they are doing themselves out of a job!).

Cons

So far we've not been able to identify any limit to what we might achieve with MyClubhouse. If you are reading this from the perspective of a sailing club and wondering whether this would suit your purpose, I would recommend you contact the developers about the facility for managing berths. It would appear they have developed similar solutions for other bespoke organisations, so I'm sure they will be able to advise on what can be achieved. It would be well worth is as we've not looked back since we signed up for this service.

Reasons for choosing myClubhouse

The free trial enabled us to thoroughly test the systems we were comparing and with MyClubhouse we made the most progress in the shortest time.

Response from Simmetrics

Dear Michael, Thank you for your review. I'm glad to hear myClubhouse is working so well for your cruising club. Kind regards, Joanne

Replied May 2022

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