Registration for our event is easier and more reliable.

The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up.

MANY knobs for adjustment (but, it because also its issues)

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info.

We are very happy with the service we receive from Regpack. We are able to create new projects and registration portals with ease, and with a very short turn-around time. The support team is always super helpful. The automated payment system is integral to our business and cash flow - it has proven to be very reliable. Customers are able to register and make payments easily.

I love that we can customize our registration process, easily and on our own. Updates take place in real-time and there is a great support team to answer Qs.

There is no translation function, but the support team has helped with work-arounds.

Overall, our experience was great and we would use Regpack in the future.

We liked using Regpack for our events. It was easy to set up and you could clone events to make it even easier to set up the next one. You could manage multiple events at once. If I ever had a question, Regpack had FAQs to reference or I could submit my question and someone got back to me within 24-48 hours. The customer service was great!

This may have been the plan that we were using, but we could only have one admin. This made the processes siloed when having to make updates to our forms.

Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help.

Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like.

The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled...

Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.

The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.

The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.

We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.

There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.

RegPack reduced the amount of time I spend on admin (emailing my exhibitors individually and tracking all submissions) and created a better, more professional user experience of the exhibitors. It essentially gave them a custom portal to submit and track the status of all assets in one place. Invaluable!

The ability to create a highly customized, "portal-like" experience as they submit forms, while using an off-the-shelf software. Typically this would need to be done with a web developer! And the ability to generate reports and email them all at once is so useful.

The back-end of the software can be difficult to use and unintuitive.

What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities. My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments. I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues. We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive) Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.

This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.

No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.

Our summer camp program was all-paper. Poor controls and oversight over registration fee collection. Registration forms were eye-tests and poorly designed. Creating class rosters was an administrative nightmare. Our summer camp director wanted to enhance program offerings and increased the number of camps/classes available by 30%. We began researching a camp registration product in mid-April and had designed and implemented a registration platform in less than 2 weeks. Our camp participation rate and fees collected jumped by over 40%. The triggers process presented a parent with all camp options available to their son or daugher, based upon age, grade and gender. This increased the number of camps registered for by family from prior years. We now have control over who didn't pay. We now have 100% compliance with release forms. And we didn't add anyone. In fact, it reduced overall effort. Our camp director and counselors were able to prepare based upon number of kids registered. It reduced waste in ordering materials and actually allowed us to reduce the number of counselors who were previously being employed "just in case" we needed another counselor. Reduced friction in the registration process, improved revenue and participation rates, improved cost management. VERY reasonable pricing. Easy to administer. What else is there to say??

Work flow ensures that all necessary steps are taken. If anything is missed--it is easy to see what was missed. Ability to present a suite of camps and classes for a registrant based upon triggering criteria--age, grade, gender. Easy to data mine and create own reports. Working with design and implementation team was flawless and professional. Families found it easy to work with. Uptime/availability.

Standard reporting. Didn't provide us with much useful information. As highlighted in pros--the ability to data mine offset the weakness.