All Syncro Reviews
1-25 of 75 Reviews
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Joseph
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
A solid RMM and PSA Solution
Since making the move to Syncro, we've been able to streamline our workflow to monitor, manage, assist and bill our clients more effectively.
PROSSyncro combines RMM, PSA, Ticketing, and Billing into a single interface that's easy to use and cost-effective. The tool was built from the ground up with components that work together. (Unlike their competitors, who have purchased other companies and rely upon loose integrations.) Also, Syncro product leads are listening to customer feedback and actively refining the product to improve productivity for MSPs. It is my hope that they never loose focus of this customer-centric approach!
CONSWhile Syncro provides many amazing features, there is always room or improvement. One area that would benefit the most from some development love is patch management. Beyond that, I hope they'll continue refining an already amazing set of tools.
Vendor Response
Thank you, Joseph. Your review highlights a lot of what Syncro has to offer as an integrated PSA/RMM/Invoicing/Billing platform. As you've noticed, we're continuing to improve the platform based on our community feedback and we're looking forward to making great things happen in the future.
Replied February 2022
David
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great for smaller MSP's
Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business. My biggest gripe however, is that we are unable to use our ticket metrics as one account is shared with reception who book the tickets. As reception also handle invoicing, they technically close all jobs. We suggested to Syncro an accounts type of account which would only allow invoicing, ticketing and CRM operations, removing all technician specific features and could be charged at a lower cost. If this was possible, Syncro would be one of the most competitive products on the market.
PROSSyncro allows unlimited devices, but charges per technician. A hard to find pricing structure which significantly helps smaller MSP's get off the ground or operate more efficiently with larger customer bases.
CONSThe UI feels quite outdated, even with the recent revamp. Many tools are hidden away or very complicated to use. For example, changing an email template is found through various sub menus and not in the logical 'templates' section, which relates to other types of templates. The patch management definitely requires work as many devices simply do not update when they should be.
Reason for choosing Syncro
The pricing was much better, as Syncro offer per technician / unlimited device pricing. This allows us to grow and keep costs down.
Reasons for switching to Syncro
Pulseway was very feature limited and cost more than Syncro did at the time. Comodo ONE was free, but introduced a rather steep price curve part way through our use which we couldn't justify paying.
halion
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2022
good starter combo tool
it gets the job done but the bugs can be annoying
PROScombined ticketing system and RMM which is fantastic, and charges per tech instead of endpoint
CONSlots of outages and bugs, constant issues with new releases
Reason for choosing Syncro
cost and features
Reasons for switching to Syncro
cost savings, ease of use
Jason
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
A sensiable MSP software
As close to paying as you go in the MSP space. Getting better all the time, and seems to be more focused on that than subs.
CONSA little janky in the UI, and too much of "we will let the community work it out for us" as to some features. I still haven't been able to get scripting working for me.
Reason for choosing Syncro
Pay as you go
Reasons for switching to Syncro
cost, and changes to Solarwinds cost structure.
Vendor Response
Hi Jason, Thank you for your review! In late 2021 and continuing into 2022 and beyond, we're improving our processes for feature updates, bug fixes, and improvements based on specific and unique MSP requests, to make Syncro the best platform around. Our powerful scripting and automation features do take some getting used to. It's unfortunate that you've had trouble getting this working for you. Do you have a technical support request in order to get assistance with this? We'd love to help you be more successful by utilizing this feature. Please let us know how we can help.
Replied February 2022
Jessica
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Syncro makes my tasks simple and painless…
Fantastic experience all around!
PROSThe scripting engine, if you can script it, Syncro will run it! If you can’t script it, Syncro has a community library of scripts to choose from!
CONSPatch management and CRM features could use some help, but otherwise I haven’t found any Cons…
Reason for choosing Syncro
Cost
Reasons for switching to Syncro
I needed more control, better management, and scripting that actually worked!
Vendor Response
Thank you, Jessica, for your review and in particular calling out our Scripting Engine and all-for-one pricing model. We think Syncro provides the best value to all MSPs by providing unlimited device agents and all features for every single Syncro user. And the Scripting Engine is just one of the "magic sauce" components to running a successful and profitable MSP, so it's nice to hear you're utilizing it with success. And our community scripting library is truly unique and offers a great way for businesses to "level up" without spending a lot of time "reinventing the wheel":
Replied February 2022
Joshua
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Best PSA/RMM Available
Very positive experience. Product just work and in the rare occasion that something does not, it is resoled in a timely manner. Support is what support should be.
PROSWe love the ease of deployment and ease of use.
CONSCould be polished a little more on the visual side, but great none-the-less.
Reason for choosing Syncro
Price, performance, support and ease of use. We loved the demo, jumped onboard and haven't looked back.
Reasons for switching to Syncro
Features
Vendor Response
Joshua, thank you, your review speaks to many of the reasons folks just like you are joining the Syncro bandwagon. It's so nice to hear that you were able to successfully and easily go from a demo to using Syncro as your go-to MSP platform. Now that you're here, we're excited to see how you can augment and improve your business using our robust integrations and add-ons. Of course, you know, the beauty of Syncro is that you get all these features for one low cost, so you can choose to use as few or as many as you need, without having to incur additional fees.
Replied February 2022
Kyle
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2020
Tremendous Value and Capability - Scalable
That's simple, easy to grow and adapt my business. Since implementing Syncro my clients are happier and my job has become easier being able to control so much, in one place
PROSThe speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping everything in the same platform.
CONSWould like some more options for signing contracts, appointments and CC/ACH payment processors in the form of integrations.
Reason for choosing Syncro
Easy transition from my current setup, overall savings combining my two other solutions and great track record.
Reasons for switching to Syncro
Empty promises. They also tried to tell me I signed a contract when I did not. When asked to produce said contract, they could not.
Vendor Response
Thanks Kyle. We love having you as a customer and look forward to watching you thrive.
Replied December 2020
Ross
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Huge leverage move
The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded. The user community is engaged and helpful. We have never looked back from our move to Syncro!
PROSWe moved to Syncro from a major platform. The improved functionality, the ease of configuration and implementation of sales processes have been hugely instrumental in our year over year growth.
CONSThere are some parts of the platform that are growing and maturing still. There were some areas such as ticket organization that we had to grow accustomed too when we first transitioned.
Reasons for switching to Syncro
Lack of feature, lack of focus, zero customer engagement or initiative.
Vendor Response
Thank you for your review, Ross. We've consciously made changes to our customer success and technical support teams early in 2022 and will continue well into the future. So it is great to hear that you find this to be valuable feature of the Syncro ecosystem. We really love our community and the feedback they provide. And thanks to the community, we're able to add new features and make changes to the platform to make it the ultimate MSP platform for each and every MSP.
Replied February 2022
Justin
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2023
Great Tool for Nimble MSPs
Syncro has saved me a ton of time. I manage just over 200 computers and servers by myself for 15+ clients, and Syncro helps me keep it all organized and maintained.
PROSSetting up policies are easy to use and deploy. Patch management works well and provides an audit trail. Two remote connection methods make getting into computers reliable and easy. The layout is simple yet has all the information I need. For a one-man shop, Syncro is indispensable in its ability to save me time and effort.
CONSMy needs are relatively basic, and Syncro covers those basics well. I'm sure there are other options out there that are more robust offerings or have more complete feature sets. But for a small IT business like mine it is a good fit.
Reason for choosing Syncro
I liked the interface much better. And the pricing structure made a lot of sense for my business model.
Chris
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great TIcket Management/RMM/Integrated Remote Access
Syncro allows me to manage most of my business processes as a MSP. Wouldn't know what to do without it!
PROSThe ticket management is great. Tickets can be assigned internally, or by customers through email or via desktop app. Mobile alerts allow me to respond to new issues quickly. RMM automatically alerts you to issues that the customer doesn't even know exist, and has some customization options for specific monitoring needs.
CONSIntegrated remote access is great from Splashtop, but I would like to allow customers to initiate a one-time session with Splashtop that could be integrated as well. For now, I will continue to need another remote access system that allows me to do this.
Reason for choosing Syncro
Competitive pricing, features that met my needs.
Vendor Response
Thank you for the review, Chris. What great feedback you have to share regarding our helpdesk / remote access solution. Being able to start a quick remote session from the end-user agent is a nice feature request. It's so nice to also hear how much value you're getting out of our feature-set that's included for one low fee, without needing any other 3rd party platforms. Wishing you continued success!
Replied February 2022
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Why didnt we use Syncro earlier
Its been great to use an easy product that does what it promises.
PROSEase of use, things are where you think they should be. Common sense layout.
CONSBundles need a little more work. Issues when transffering to QB.
Reasons for switching to Syncro
Lack of support from previous compnay and cost.
Bill
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Thumbs Up
My over all experience with Syncro has been very positive.
PROSI was able to setup SyncroMSP with relative ease compared to other RMM/PSA software. The seller for me was the licensing model. I like the pay per tech and not pay per asset model. It allows smaller MSP clients to grow without increasing their costs exponentially.
CONSThere could be more built-in scripts. I would like to see monitoring for ESXi.
Reasons for switching to Syncro
For two reasons, cost and because of the purchase of Datto by Kaseya.
Vendor Response
Thank you for your review Bill. We're continuing to grow the product and take all feedback and feature requests very serious. We'll make sure your asks get surfaced up through the organization.
Replied June 2022
Joseph
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Syncro is the All-in-One Solution for the Small MSP
The remote solution and monitoring are very easy. It is an RMM and PSA together that I love.
PROSIt makes my life so easy to just control everything.
CONSNothing, just want more and more from them.
Reasons for switching to Syncro
Cost and customer service
Lucas
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great product for great price
We are solving a lot of billing/accounting issues with Syncro.
PROSWe use most of the features inside of Syncro. We like how easy it is compared to other softwares.
CONSI would like to see more of a Sales platform in future.
Reason for choosing Syncro
Price and easy migration from RepairShopr
Reasons for switching to Syncro
We switched because we needed the RMM tool.
Vendor Response
Hi Lucas, It's so nice to see that you were able to successfully migrate from RepairShopr to Syncro in order to utilize our all-features-included platform to improve your business. While we think our Sales tools are pretty robust, with Automatic and Recurring Billing, which is integrated with our entire platform, including Contract Management, and Helpdesk/Ticketing, we'd be interested in hearing how we can improve the entire "sales tools" solution. If you haven't yet, our technical support team is a great resource for submitting feature requests. We listen to all feedback to help make Syncro the best platform for all MSPs
Replied February 2022
Brad
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
I love this product and use it every day!
Of the many CRM/RMM products I've used over the years, this one is actually one of the easiest to use and implement.
PROSI'm able to get 90% of my work done from one single portal.
CONSThey have a few features that still need tweaking, but fortunately, they listen to the community and are constantly improving.
Yoel
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
You get more value for the price.
Very friendly staff waiting to help grow and support you and your business for the all included price.
PROSThe fact that they have a flat feet for unlimited agent management helps with our break/fix and BYO-AV clients, no need to pay for each agent deployed.
CONSThe mobile app could use work, however for what it’s worth I like what they have so far. I wish SyncroLive is available on mobile.
Reason for choosing Syncro
Price and the value
Reasons for switching to Syncro
Cost
Matthew
Computer Hardware, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Love it!!!
I have had it for a year now and i love it
PROSI like the ease of use and value for the money
CONSThere is not much not to like. If i said anything it would be that there is a lot to learn and sometimes can be overwhelming
Reasons for switching to Syncro
Recommended by repairshopr
Vendor Response
Hi Matthew, and thanks for your review. It's so nice to see successful RepairShopr businesses grow and expand their solutions offerings by moving to Syncro. As an all-in-one, integrated, solution, as you're finding, there certainly is a lot of customization and configuration to go through to truly maximize your efficiencies. We do offer support to help you navigate your setup and our community forum is a great resource to learn from others. Our community loves to help others! If you haven't seen it yet, we'd recommend checking it out.
Replied February 2022
Christopher
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2023
Syncro
Product is very comprehensive. If you want an all-in-one, then Syncro is great. The information gathering is great! Love the scripting community. Love the documentation capabilities of this system.
CONSHard to find options or where to organize data. Billing system is complicated. Price is too high for the limited features I use.
Reasons for switching to Syncro
Has more features and options
Carolyn
Computer Networking, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
My review
Ease of use. Very similar to what I already used before.
CONSNeeds more integrations. Has great integrations already just need more.
Vendor Response
Carolyn, thank you for your review. It's always encouraging to see businesses growing from RepairShopr into Syncro. Our Add-Ons and Integration partners is quite exhaustive, but we'd be glad to hear your suggestions on how we could include others. If you haven't yet, I'd suggest opening a technical support request with the partners you'd like to see integrated. We listen to all feedback and look forward to making your experience even better with additional integrations. So keep the suggestions coming.
Replied February 2022
Marco
Verified reviewer
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent option for nimble MSPs, flat fee for unlimited endpoints
I am very happy and the community support is excellent, great value for money
PROSUnlimited endpoints for a flat monthly fee
CONSIntegration with Quickbooks Online is sometimes a hit and miss
Reason for choosing Syncro
Unlimited endpoints
Keith
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2022
Syncro is the best RMM / PSA for Small MSPS entering the MSP Market!
Quick Setup and Easy Deployment, No Agent Limits
CONSPatch management and Reporting, Patch management NEEDS to be able to exclude Patches
Vendor Response
Thank you, Keith. We appreciate your honest feedback regarding the platform. We have a number of improvements on the roadmap for 2022 and beyond. I think you'll be pleasantly surprised in the near future. Your comments, and all those from our global community, play a large part in helping us set priorities on the roadmap, so keep the comments coming!
Replied February 2022
Benny
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2022
Benny's Review
Ease of operation, but I only use it on the accounting side.
CONSInterfacing with tax software, (Avalara)
Vendor Response
Thank you Benny for your review. While we have a quite thorough set of add-ons, integrations, and APIs to use, we understand that we could always offer more. We continue to add new integrations and enhance existing add-ons based on our global community and hearing that you would like to get more assistance with Avalara, we'll see what we can do.
Replied February 2022
Hyder
Education Management, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Excellent Product
Best product for Remote management & Asset inventory.
PROSBest application for remote access & asset management inventory.
CONSnothing so far which i can think of now.
dillinger
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
It's a must.
The terminal tool which can be done without the user noticing it.
CONSThe price is the only thing you can improve.
Dany
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Good product for daily use
Easy to use fast and simple installSoftware saves lots of time
CONSNothing all is great and all good love it