All Acumatica Cloud ERP Reviews

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User Profile

Shovon

Verified reviewer

Consumer Goods, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2022

A good Cloud ERP solution

PROS

When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.

CONS

Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.

Reasons for switching to Acumatica Cloud ERP

In search of a cheaper solution with modern features.

Theresa

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

2022 Review

PROS

This product allows us to keep track of information that we need at a relatively inexpensive price

CONS

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

Reason for choosing Acumatica Cloud ERP

Price.

Reasons for switching to Acumatica Cloud ERP

Open Systems was a DOS based system that was very difficult to set up. The reporting was clunky and since I had used DOS, I was able to set the reports up but I could not pass it along to any other employee.

Omer

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2020

Most expensive cheap ERP

Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.

PROS

After we spent almost same money as we paid for this program, we realize we could have purchased something better. Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

CONS

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

Reason for choosing Acumatica Cloud ERP

not paying per user was the only reason..

Vendor Response

updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica. *** Thank you so much for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

Replied April 2022

Ron

Wholesale, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Acumatica is the best alternative for mid-size businesses

Acumatica replaced our legacy system smoothly and we appreciated the benefits of the changes immediately. i looked at several other ERP's from QuickBooks to NetSuite and Acumatica was by far the best alternative

PROS

Acumatica is flexible and very reasonably priced. it has many valuable features built in and works well with other applications

CONS

It takes a lot of expertise to configure Acumatica for a mid-size business. A good partner is critical

Reason for choosing Acumatica Cloud ERP

Best scale for a mid-size business for reliability, flexibility, features and price

Reasons for switching to Acumatica Cloud ERP

Wanted to be able to use modern features and data connectivity

Rich

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed August 2023

An average ERP system - may be worth spending more for a premier brand

The system was oversold and our management team is now suggesting we shift to a more prominent brand.

PROS

Having a native cloud based software is an advantage.

CONS

CRM is terrible and requires significant user input to generate important data. Manufacturing module is sold as robust but lacks several key features. Software requires significant "customization" to be impactful, user must verify that "customization" still works after every upgrade which is time consuming. Service Support module seems new and has required significant time to implement.

Reason for choosing Acumatica Cloud ERP

Initial cost was attractive but software was oversold with its capabilities. While upfront and monthly costs are important, companies should consider hidden costs from time consumption, slow rollout of "customization" and extremely high storage costs.

User Profile

Brandon

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2023

Effective ERP for e-commerce companies

Operating in the cloud provides us with numerous advantages, including accessibility from anywhere with an internet connection, scalability, and automated upgrades; it is a vital ERP solution in our everyday operations.

PROS

We've been able to increase our customer base, order volume, and inventory thanks to Acumatica. Work that doesn't have any problems can be processed fast thanks to automation, and problems that need human intervention can be brought to light as soon as possible. Our stock is more precise than ever before.

CONS

It's highly adaptable to the needs of any business, but tailoring it took us a long time, and the licensing, modification, and upkeep costs can add up to a lot, making it difficult to implement for startups.

Reasons for switching to Acumatica Cloud ERP

The ability to duplicate trades is quite handy. Searching for a certain customer, vendor, inventory item, or general ledger code with just a few keystrokes is a huge time saver, and it's only one of many useful features.

Kelly

Market Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2020

Acumatica Review - (includes Project Accounting module)

Being able to analyze all project costs (including labor) has been a huge eye opener for management.

PROS

Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong

CONS

Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.

Reason for choosing Acumatica Cloud ERP

Acumatica Cloud did everything we needed it to do. It was much more user friendly and more cost effective.

Reasons for switching to Acumatica Cloud ERP

MAS 500 was becoming obsolete and limiting.

Vendor Response

Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim

Replied April 2020

User Profile

Audrey

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Excellent ERP solution that scales with a business

With Acumatica, we've been able to enjoy simpler procedures, a significant boost in productivity, and enhanced data management. Acumatica's amazing automation features allow us to streamline our business processes, imports, and workflows.

PROS

When it comes to managing finances, operations, and customer connections, it is one of the best ERP programs available. Since it is hosted in the cloud, setting it up is a breeze.

CONS

Although it has evolved and added features over time to become a comprehensive resource, it still falls short in several key areas, necessitating the exploration of complementary solutions that come at an additional cost.

Reasons for switching to Acumatica Cloud ERP

It has been crucial to the organization's administration; by automating a number of procedures, transactions, and import scenarios, it has helped us better our everyday work, our connection with clients, and even save us some valuable time.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

The right ERP for growth

Excellent - Great customer support services from Acumatica staff, Tech Future Proof

PROS

Scalability - you can start small and grow your business with Acumatica which provides a quicker ROI,

CONS

Cost - especially when comparing with entry level products;

Reasons for switching to Acumatica Cloud ERP

Service from Sage was not as good, at times we had down time. Acumatica offered better support and value for money on functionality of the software - and the great support from their team

Derek

Business Supplies and Equipment, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2024

Dereks Acumatica review

I think over all once it gets ironed all out it will be a 8/10

PROS

I like the ease of quoting and locating accounts

CONS

I dont like how the implementation did not flawlessly work with our existing system causing shipping and picking delays

Vendor Response

Hello Derek thank you for sharing your feedback on Acumatica. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns and make sure you are on the right track with your implementation?

Replied April 2024

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

A Modern ERP Software to Facilitate Running Business YOUR Way

As a developer, the learning curve was a little tough. As an end user, the free training material made it pretty easy to get up to speed on each functional area. Once we found a configuration that worked for us and got some experience and connections in the community, we have been able to create new screens and features that we could only dream of on our legacy system.

PROS

What can't be configured can be customized to add new functionality or just adjust core functionality. This allows us to mold the ERP software around our business in contrast to so many other software solutions.

CONS

I really want a slice of inventory by valuation type. We use a suffix on our locations to get to where we need to be, but I'd like to be able to specify a single location for new, repair, broken, and any other classification we may want to make for a part and identify that the specific inventory is new, repair, broken, etc. From that, I should be able to pull a simple dashboard of how much inventory I have on hand that is new, repair, broken, etc. without having to use separate warehouses or locations.

Reason for choosing Acumatica Cloud ERP

Flexible licensing options gave us the ability to do business process outsourcing to provide our services to our clients. All the core functionality was in the base product. We were able to test drive it, study training material, and even customize it before making a commitment to switch to it.

Reasons for switching to Acumatica Cloud ERP

We needed a more robust solution with modern technology to keep pace with business opportunities.

Vendor Response

Thanks for the thoughtful review of Acumatica. It sounds like you are a perfect candidate for Acumatica Amplifiers - or as we like to say, "Acumatica Amps"our Customer Heroes program. Learn more at: https://acumati.ca/2Teo1I2

Replied April 2022

Ahmad

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

The best platforms that enable you to adapt your resources to suit the needs of your project

Acumatica allowed us to save a lot of time and a lot of procedures and protocols, through which we were able to have a strong database linked to the cloud, which enables us to perform our jobs with accuracy and high quality, and the reports it provides us with are reliable results, and enable you to own the truth about the actual situation of the project.

PROS

Acumatica makes coordinating daily tasks and project resource planning so easy that we can control them to ensure they are completed to the required standards. It is easy to use for all team members at all levels, it can be adapted to meet all needs as well, and enables them to collaborate with each other to complete jobs quickly and accurately. I like that it integrates with most of the applications we use, which gives us enough flexibility when importing and exporting data to and from it. I love the capabilities that it provides, which gives you the best reports, especially those related to financial data or progress rates, which are comprehensive and have an attractive appearance, in addition to that they are easy to understand, and the sorting and filtering tools provided by Acumatica, enable you to filter and find the information you need easily.

CONS

There is nothing to hate about Acumatica, it just takes some training and then you will find that completing your missions with it will be very easy.

Vendor Response

This sounds like a tremendous story Ahmad! I'd love to learn more. Check out our customer heroes program as you sound like a perfect candidate. https://acumati.ca/2Teo1I2

Replied April 2022

Geoffrey

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

Great ERP but missing a webstore B2B component

Excellent

PROS

Ease of use. Ability to create own inquiries and pivot tables

CONS

The existing integration with BigCommerce does not work! For B2B it requires a 3rd party add-on (Bundle B2B), the sychronisation is flakey and the integration lacks basic functionality such as customer price lists.

Reason for choosing Acumatica Cloud ERP

Overall for us a better solution

Reasons for switching to Acumatica Cloud ERP

Cost to upgrade.

Vendor Response

Thank you so much for sharing your honest feedback on Acumatica with the review on Gartner Digital Markets/Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. I will definitely pass on the feedback below as to the commerce integration. Let me know if it's alright to have someone from our product team get in touch with you to learn more about your experience. Thanks for considering, Kim kim.plank@acumatica.com

Replied April 2022

Arthur

Warehousing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Acumatica Inventory Management

Even with a few issues, overall the system is very effective and efficient. He makes life working on inventory much easier. When handling errors in the inventory, it helps to be able to dive deeper into the past and movements of the items. They make it easier to find out where the item may have lived in the past and correlate where the item could have been moved to. The inventory needs these types of tools.

PROS

The features I like the most, are the ease of use when transferring items to different locations and updating purchase orders. The system is built for an inventory specialist especially when doing investigations on inventory errors and finding more details about a product.

CONS

The system does have issues when backtracking or updating many items. The system doesn't allow for changing more than when one item at a time for each location. You always have to go back to the home page to use the inventory details link.

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Best of Breed Cloud ERP System

Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.

PROS

Acumatica is a very scaleable solution. I love the fact that our business can grow and we can scale this product with our business. GAAP Accounting hasn't changed in ages, so what Acumatica brings to the table is new technology and robust functionality. I love the fact that all of our users can have access to the system with custom user roles. The network of connected applications continues to grow, making it easy to integrate with Amazon, Concur, and Docusign (among many others). Lastly, the unlimited user licensing is incredible. This allows our company to grow without paying a penalty for the growth.

CONS

There is very little about this product that I don't like. Acumatica only sells through a channel of partners. This is great if you find a competent, high-performing partner. If not, you may not take full advantage of everything this product has to offer. Make sure that you vet the partner you do business with just as much as the feature functionality.

Melissa

Furniture, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Review1

PROS

There is Stability and ease of use - customization ability

CONS

Slowness after time - GI screens take a long time to pull up all data when searching

Reasons for switching to Acumatica Cloud ERP

Stability

Keith

Mining & Metals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Acumatica 2022 Pushes Eagle Fence Distributing LLC Forward

We have been very pleased with our decision

PROS

Licensing and ease of implementation, easy of customization

CONS

Nothing at this time, we are currently good

Reason for choosing Acumatica Cloud ERP

Licensing and ease of use

Reasons for switching to Acumatica Cloud ERP

Move to the Cloud

Vendor Response

Thank you for the thoughtful review, Keith!

Replied February 2022

Harkirat

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Acumatica is an efficient cloud based ERP platform

Acumatica streamlines processes automates tasks, and provides real-time visibility into business operations. Acumatica provides accurate and up-to-date data across various departments, enabling informed decision-making.

PROS

Acumatica operates on the cloud, which provides several benefits such as accessibility from anywhere, scalability, and automatic updates. Users can access the system using any device with an internet connection. Acumatica has a user-friendly interface that is easy to navigate, making it accessible to users with varying levels of technical expertise.

CONS

While Acumatica offers a broad range of features, some advanced functionalities may require customization or development work. Implementing Acumatica can be a complex process that requires expertise and planning.

Evasari

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Develop system to follow the customer needed still on going

Easy to use and Recommended

PROS

It's already Cloud and easy to use it so we can work in anywhere

CONS

Interface is easy, but if we feel fail the process please let us know the reason of this matters

Reason for choosing Acumatica Cloud ERP

SAP is more expensive than Acumatica

Reasons for switching to Acumatica Cloud ERP

Because the rules of Bank Indonesia for using Rupiah for transaction in business process

User Profile

Abel

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2023

Avis acumatica cloud erp

good software that allowed me to manage my finances and pay my bills all over the world, plus it makes it easy to combine my financial and project management functions. on the other hand we are not able to provide information with much precision and these programs are very expensive for small businesses.

PROS

allowed me to manage my finances and pay my bills all over the world, plus it makes it easy to combine my financial and project management functions.

CONS

we are not able to provide information with great precision and these programs are very expensive

User Profile

Heather

Verified reviewer

Hospitality, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed December 2018

Less expensive ERP option with built in CRM

We have seen many operational efficiencies and we are starting to retire multiple legacy operational systems-they will all be replaced by Acumatica.

PROS

Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.

CONS

It requires a lot of developer involvement for customization of views, attributes, etc.

Vendor Response

Hello Heather - Thanks for sharing your feedback on Acumatica as to the completed review on Gartner Digital Markets! It sounds like a great customer success story - I would love to visit with you more about that as its so helpful to learn about what we are doing right and what we can improve on from our clients. Thanks!-Kim

Replied May 2019

amgad

Retail, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

my opinion about acumatica

Maintaining a safe stock balance

PROS

it has a lot of features and reports which make us avoid any un necessary customization

CONS

transaction tiers need to be more with less increase of fees

Reasons for switching to Acumatica Cloud ERP

because the usability of acumatica

Daniel

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Scalability

PROS

The scalability through customizations is wonderful. You really can change the system to look and function exactly how you want.

CONS

The vastness can be overwhelming for new users.

Natasha

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Great Software

Benefits - Excel import and export Easily integrated

PROS

Easy access / easy to implement / Great customer features / Tracking of mails for Purchase orders and customer communications

CONS

Purchasing Function can be improved Promised date per line to be changed when Purchase settings are set per day Promised date to look at weekends

Jerry

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Very satisfied user.

Customer service and shipping improvements as well as greater access to data for data mining.

PROS

Very robust, flexibility of software setup and the ability to download data into Excel or PDF files.

CONS

Reporting and getting to data can be problematic for neophyte users but for users with a reasonable amount of accounting and programming experience it is a dream come true.

Showing 1 - 25 of 119 Reviews