All BetterWorld Reviews
1-25 of 31 Reviews
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Ross
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
EXCELLENT full-featured Fundraising Platform
I could not be happier with my choice to use the BetterWorld platform for our fundraising activities.
PROSI have used other fundraising platforms and by far, the BetterWorld platform is the best. They have considered all of the factors required to have a successful fundraising event and built that functionality into the product. It was easy to setup and manage and their customer service response time is always within a couple of minutes.
CONSI have not encountered any problems or issues at all.
Reasons for switching to BetterWorld
We received some comments from bidders regarding ease of use.
Susan
Non-Profit Organization Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
We love Betterworld!
Excellent -we have had no challenges using Betterworld and the support team has always been there with answers on the same day.
PROSWe most like how easy it is to use and the features that help us manage our donors.
CONSWe have no cons - it was priced rigth and the customer service is very good.
Reasons for switching to BetterWorld
Did not have all of the features that we wan ted -Betterworld caters to nonprofits and seems to know our needs.
Lee
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2023
Totally Failed Us in the Most Critical Moment of Our Year
Awful. It is well-intended by very poorly executed.
PROSThe interface looks good enough, albeit somewhat dated. The BetterWorld items you can add to auctions are great, and I also like how I can list things we do and allow people to donate toward that specific cause.
CONSIt didn't work. We hinged a lot of our fundraising strategy on our silent auction, but when we got to our event, most people couldn't bid. They instead got a message that they needed to accept terms and conditions, but there was no clear way to do that. We ended up having to do a messy hybrid of online and in-person bids, but this put our online bidders at a severe disadvantage. BetterWorld's ineptitude cost us a lot of money and was easily the worst part of our event. Stay away.
Emily
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Great Platform for Event Management
The interface is easy to navigate and there is a full range of functionality.
CONSSome functions are clunky or non-existent - the platform still needs development to be as responsive and intuitive as it could be.
Reason for choosing BetterWorld
Better pricing, wide range of functionality including events
Reasons for switching to BetterWorld
BetterWorld is more affordable while still offering a wide range of features.
Kathleen
Education Management, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
So so easy
I have used another site for an online auction and it was so complicated that it frequently brought me to tears. Better World is so easy you can jump right in with no training and set up your site.
CONSI wish I could change the colors on my home page
Reasons for switching to BetterWorld
Greater Giving was way too complicated.
Amy
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Easy and Low Cost
Very good, we are happy with the product.
PROSWe like that we can organize multiple events, donation campaigns and our gala without large expenses to our non-profit. We also like how user friendly and how much education there is for us to learn how to use the system. Very happy with our experience.
CONSThe lack of notifications when people buy tickets for ticketed events or donations. Would like to be notified right away.
Reason for choosing BetterWorld
We would love if BetterWorld could link in with donor perfect so we can have our reports integrate into both systems.
Bonnie
Education Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
BetterWorld makes the nonprofit world better
This company is aptly named. It has made online fundraising for our organization so much better.
PROSThe site is easy to set up, manage, and track. Because we can use our own photos and graphics and create our own message to go out, constituent interaction with the site has a personalized touch. Constituents purchasing tickets for fundraising events find it easy to use. As a small organization, having access to this type of online presence has been so helpful.
CONSI wish I had discovered it sooner. I found it during the pandemic and it made a huge difference for fundraising then and now.
Mark
Arts and Crafts, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
BetterWorld helps small NGO's
Working with BetterWorld for my small Art Gallery NGO has helped to gain donor support and execute an annual Plein Air event flawlessly.
PROS1). Ease of use 2). Efficiency 3). Professionalism 4). One-stop functionality
CONS1). It would be good to have more real-time marketing options versus only social sharing. For example, real-time content to support event participation/sign-up. Perhaps integration with AI tools?
KELSEY
Arts and Crafts, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
Excellent platform!
So easy to use both for myself setting up each giveaway, but also for participants when donating.
CONSI have no issues! Everything has always worked great for me!
Lisa
Arts and Crafts, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
The Perfect Solution to Rasie Funds
A great experience. I've shared the platform with various people.
PROSEasy to set up Attractive look for the donors that looks and feels trustworthy. No additional fees, so that all funds can benefit my Sewcial Impact project. A variety of fundraising activities is available under one platform. I'm about to start my first Giveaway after running several Auctions.
CONSIs it possible to set up email alerts when there is a bid, donation or other donor activity? i haven't been able to find that option. I have to go into the BetterWorld admin to check for activity.
Reason for choosing BetterWorld
Same as the PROS listed above... Thank you for a quality product.
Melissa
Fund-Raising, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Wonderful Company that Makes Fundraising Easy
From the beginning to the end, this experience has been AMAZING! We used GoFundMe for crowdsourcing before we knew BetterWorld existed and I will never use them again. As soon as I found out about BetterWorld, I requested a Zoom meeting to go over the software and get a tour. My tour guide just happened to be the [SENSITIVE CONTENT]. I went from not even being able to place a phone call to GoFundMe to a Zoom meeting with the [SENSITIVE CONTENT] of the company. Right then & there I was sold. My experience only got better with each interaction. The software is extremely user friendly that anyone from a 6 year old to a 96 year old can use it. If there are any questions, the live chat is right there to help you immediately. The live auction was incredible and the ease of ending the auction & processing payment just took a click of a button. The cards were charged, it gave me a list and I could check everyone out within minutes. The items that were won by those not in attendance gave both the bidder & me the option to email each other with pick up arrangements. The other feature that I love is it gives the bidder the option to pay the fees. That way the full amount goes to the fundraiser and lessens our out of pocket costs. I really can't say enough good things about BetterWorld. If you are using another company for fundraising, auctions, etc you are just making your life harder. This is absolutely the way to go!
PROSThe best part is how easy it is to use; entering items, processing payments, list of winners. There's a huge database of pictures to coincide with the auction items. The experiences they offer are items we would have never had access to without their relationships. But my favorite feature is the customer service. If I got stuck or had I question, I jumped on the live chat & it was answered/fixed in a matter of minutes.
CONSI wish the live chat feature was right on the auction dashboard. I had to jump out of the auction & go to the homepage to use it. But your response was immediate & handled to quickly, that's a small inconvenience.
Reasons for switching to BetterWorld
I did a page for a friend a year ago who lost his house to a fire. This year I did a page for a 12 year old girl on my daughter's soccer team that was diagnosed with brain cancer. GoFundMe put the money for the 12 year old in the house fire account. Nothing like having to call your friend and say don't mind that $30k sitting in your account, it's not yours. My funds were supposed to be frozen so that didn't happen, but it did. They went round and round on setting up the account for Gabby; each time with a different reason they couldn't set it up. There's no phone number so you have to submit a form to be contacted. It takes 2-3 business days for them to get back to you. They are an absolute nightmare & I will never deal with them again.
Gail
Leisure, Travel & Tourism, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
BetterWorld is the best Online and Silent Bidding Tool Available
I enjoyed creating with the application so much that word spread throughout our little community and the other non-profits in the area started to use it also. I also volunteered to help them with the set up and management as it was fun for me.
PROSThe BetterWorld Auction and Raffle application is such a joy to use. They have great instructions for how to set up the Auction. If any questions arise, the staff quickly answers them and will walk you through the process if requested. The interface is very easy to use to set up the auction, and creates a very clean, professional and easy to use site. For item input, donors have the ability to enter their items directly into your general auction database, which is fabulous! BetterWorld creates links to a form for this that you can send out to your potential donors. you can then move the information into the auction of your choice. You can also copy items from previous auctions to use in a current auction.
CONSIf I enter the item information directly into the auction instead of having the donor enter into the database, I am not able to get the type of donor report that I would like. BetterWorld is always working to add more features, so if a type of a report may be lacking today, they may add it in the future. I feel very confident that I will have all the types of reports I need in the future. It is a very ethical and philanthropic type company with a fabulous product!
Reason for choosing BetterWorld
It was such a clean interface. I really enjoyed the support I had from the team there. We just paid a very reasonable annual flat fee so that we did not have to give any of the auction proceeds to BetterWorld. Many of the other interfaces either had contributions based on what was brought in or a much higher annual fee. It is also so easy and fun to use to create the auction site, and comfortable and fun for our bidders to use.
Donna
Non-Profit Organization Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
BetterWorld - Non-profit Fundraising
In addition to auctions and raffles, they also offer ticketed events and donation campaigns. Overall, I've been extremely impressed with BetterWorld. It has helped our non-profit soup kitchen raise funds free of charge! The product is super easy to use, and they have a stellar support team.
PROSI searched high and low for a affordable software package to conduct online auctions and raffles. BetterWorld is free! They make their money through contributions; transactional fees that are voluntary for the end-user. Their mantra is "Organizations should be able to raise funds for free and keep 100% of what they raise." This is true, as many of our donors cover the payment processor fee! I used BetterWorld as our primary fundraiser during Covid, when we quickly changed our fundraising model to online only. It was incredibly easy to set up, and I could easily track and download incoming donations. I think it's a great product, and a great price for non-profits. As an added bonus, their support is VERY responsive!
CONSIf your donor isn't aware, they'll be charged the fees to support BetterWorld. You have to uncheck the box before checkout. We had one user who placed several auction bids and was charged multiple fees even before winning. They complained to me and BW, and were quickly refunded their money. When I set up a donation campaign this year, the "contribution to BW" amount defaulted to $20 (for a $250 donation). I opted not to run the campaign because I thought the $20 fee was high and could be problematic. Ideally it would be nice to have a fundraiser that encompasses auction items ad raffle items instead of having separate setups for each. I handle this by creating a web page with all items on our site.
Reason for choosing BetterWorld
The price point and ease of use
Joan
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Simple and intuitive for small and large non profits
Overall very satisfied and pleased at the minimal work each year when we have our annual Auction again.
PROSIt's been super easy to set up new auctions and impact campaigns, and our non-profit school organization volunteers using it have found the learning curve to be minimal. It gets to easier each year because all the work up front can be accessed again like if a donation comes through again in a new auction. We especially liked that our donors could submit their donation items themselves in a submission page, cutting out manual work for our volunteers. Brilliant!
CONSIn the beginning we used the free plan but then found that the tipping and offset request was hindering participation from our bidders. While this is a crucial feature for a free product, we found it improved the bidder experience in an auction when we upgraded our account to a premium plan in order to remove the tipping (opt out) request. Wish there was a middle ground alternative to this-- for example ask it at the very end of the auction rather than each bid activity.
Reasons for switching to BetterWorld
We came for the Free plan and also how BW asks the bidder to consider covering the processing fees.
Beverly
Non-Profit Organization Management, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Social Group Fund Raiser in the Big Easy
We chose to use Better World because of their business model. The live intro/training sessions confirmed for me the values held by the developers. For us, we wanted to donate as much as possible for the non profit we were fund raising for, and previous used auction site continued to raise their fees on us substantially without much support. The Better World developers are open to honest feedback to continuously improve their site for users.
PROSOur social non profit dance krewe throws a large annual fundraiser with a silent auction. We used Better World for our 2022 event. Easy to set up, easy for volunteers to input data, great fee structure, very helpful support from the developers, and fairly successful for bidders to use. We had a few small "glitches" but managed to raise more than in 2020!
CONS(3) Things that we would love to see added to the Silent Auction is a Key Word Search in the auction items, and a Live Highest Bidder Screen that can be projected at an event, and an APP for easier bidding. We started our auction online then at the event we had volunteers at the auction tables with a tablet to track highest bidders as sometimes after a few cocktails bidders are not working out their technology as quickly.
Reason for choosing BetterWorld
We chose Better World because it met our criteria list, the fee structure was very fair, and the introduction with the development team made me feel comfortable and confident that we would be able to set up everything ourselves with little help required. Their business model and mission align with our values.
Reasons for switching to BetterWorld
The locally run auction site we had used continued to raise their fee structure and we were doing all the work to enter the data for our event/auction/ticket sales. It was a complicated web site and we are a volunteer organization. We did not feel tech supported for the cost of the services and wanted to donate more to the non profit we throw our event to support.
Kate
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Online Auction Platform was Great!
I only used BetterWorld for that one auction experience, but the experience was so positive, I would definitely use them again. The idea of helping fundraisers have the tools we need at an affordable price-point is really nice, especially for orgs as small as ours.
PROSWe didn't find anything we didn't like about the auction platform. It was so user-friendly that even I (not the most tech-savvy) could manage it with little assistance. And it looked great! It was great to be able to upload and arrange images, divide auction items by type, and receive clear info about bidding. When the auction ended, there was no chasing people down to get payment because all bidders had entered their card info and the charge was processed immediately.
CONSWe had a small issue that I assumed was my fault. I contacted BetterWorld and they determined it was something in their system they had not yet identified, and they actually thanked me for pointing it out so they could fix it. They were very responsive.
Reason for choosing BetterWorld
We had used MobileCause and had an overall positive experience, but when we found BetterWorld and could use the auction platform for free, it was a no-brainer. MobileCause was pricey, and for me not nearly as user friendly.
Julee
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Fantastic Auction Program & Service
I was very impressed with the access I had to get questions answered promptly. Suggestions were given on how we could have a more successful auction. It was great to work with [SENSITIVE CONTENT] He really knows his product. I have worked with other on-line auctions and they did not hold up in comparison to Better World. I will recommend them to anyone I can now and in the future.
PROSIt was easy to understand. It is intuitive and they clearly were able to anticipate the needs the customer has in order to run a successful auction !
CONSI think the tutorials are well done but I found it so much more beneficial since it was my first time, to use their concierge service. It was well worth the modest price.
Reason for choosing BetterWorld
Intuitive Product, Affordable and Comprehensive
Aaryn
Religious Institutions, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2024
Great for non-profits
As a small church looking for a way to increase our opportunities to fundraise, we needed an online option that wasn’t going to charge us. Since we are raising money to allow members to participate in mission trips, every dollar counted. We have done a basket auction for years, but our space for putting out actual baskets is limited and to raise more money we put together more baskets but had no where to showcase them. Betterworld allowed us to put some baskets up for bidding online and this broadened our audience. We could now reach people that couldn’t physically get to our church to make a bid. We have been very happy with this platform and plan to continue to use it each year for this fundraiser.
PROSIt was free for my small non-profit organization which makes it a viable option to help with fundraising for mission trips. It was fairly easy to figure out how to use. There were even some videos to help me get started.
CONSFor our uses, I have not come across any cons.
Kristin
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2022
Very easy implementation
Very easy and effective for our online auction.
PROSDonors were able to upload their own item information and then I could press a button to import it to the auction. Super easy for everyone!
CONSWould be nice to have bigger pictures or have a higher limit for number of pictures allowed.
Shannon
Sports, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
BetterWorld
Wont use any other software in future fundraisers. We used Rally Around Us app as well with this one, at the completion, I decided next time we will only use BetterWorld
PROSThe ease of use The ability to add on expenses to donations Auction site easy to run Payment process easy
CONSI wish that I could send a tax deductible donation email to all offline check donations after input. I didn't wasn't to send the email until I knew what it said, and I couldn't go back a send after I input the information
Reason for choosing BetterWorld
1. Cost 2. Ease of use 3. Meets all of our needs
Reasons for switching to BetterWorld
The expense is too much for a non-profit
Doug
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Online Auctions for Dummies
Customer service was exceptional. When accessing the online chat I was immediately put in touch with people who could solve the problem.
PROSWhen our church was looking for an online platform to host an auction virtually, we were stumped at first by the complexities of sites sich as Shopify. BetterWorld made the process easy.
CONSNone. Getting in touch with a helpful person was easy every time.
Reason for choosing BetterWorld
Ease of use
Reasons for switching to BetterWorld
Shopify was too complicated.
Christy
Fund-Raising, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Best Fundraising Software for Non-Profits
I have thoroughly enjoyed using Better World Software, and the support has been amazing. If I had an issue during the day, or weekend, they were always willing to jump on to help!
PROSI was navigating the fundraising and gala event planning for the first time, and Better World made it easy to create an event, track ticket sales, monitor donations and coordinate auction items.
CONSI had a few issues navigating between making donations versus creating a sponsorship through the table purchase/ticketing process. So, I had a few struggles which resulted in a few mistakes. These are not necessarily the issue with the software, more user error.
Lourdes
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Game Changer
We love it! This year even though we held the auction in person, we still used the online auction. Better World even offered us the ability to print table cards with a QR link to bid for the item online. We will continue to use Better World for all of our future auctions and any fund raising, because it's so easy to use for admin hosting the auction, but also for the public.
PROSSince the pandemic hit in 2020, we had to figure out another way to host our silent auction. After doing some research online, I found Better World.org. The software is very user friendly and it allowed us to continue to host our silent auction.
CONSNothing. I haven't found anything that I did not like.
Carolyn
Fund-Raising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed February 2023
Do not waste your time and money!
They denied us a partial refund after paying $950 for a year and only using it a few months to find out we were wasting our time and money.
PROSI liked the spreadsheet of auction winners
CONSThe free version sucks as it runs customers away with adding fees to every bid and again at checkout for credit card fees. We paid $950.00 for a year after a few months of using decided to stop wasting our time, asked for partail refund and was denied. It is not phone friendly. It is not incredibly easy to use as they described. It is time-consuming to add pictures. Some customers did not want their credit card info, so they could not bid on auctions without it. We lost customer's, money and denied a partial refund! Big waste of time and Money for our non-profit.
Mitzi
Education Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Online auctions made easy!
I have been working with BetterWorld for two years and it has been great for the needs of our small, Catholic school's fundraising. The customer service is phenomenal! I usually received a reply within an hour (during the day) or the following day (if sent in the evening). The correspondences were always very helpful and pleasant!
PROSThe ease in building the online auction is great! The ability of copying the auction framework from one year to the next saves a lot of time after the first year.
CONSI received a couple complaints about fees that the customer wasn't expecting when they were charged.
Reason for choosing BetterWorld
BetterWorld was chosen because it is free.