All CauseVox Reviews
1-15 of 15 Reviews
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Melissa
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great platform for our fundraising efforts
I have had a good experience with using CauseVox. The customer service is very responsive, and their help section has a lot of useful information for nonprofits.
PROSThe ease of use, and the opportunity to do other things like reoccurring donations, campaign pages for small events like birthdays, weddings, and internal efforts that some of our corporate partners use it for.
CONSI think the pricing is a bit high but for me that's because we have a smaller budget for these kind of things. I think you get good value for what you pay for, but would always want to pay less if possible.
Reasons for switching to CauseVox
The reporting on Causevox was better, and the other platform had issues with different web browsers.
Vendor Response
Hi Melissa! Thanks so much for your review and feedback! It's always great to serve Fiver, and I look forward to seeing your fundraising continue to grow! I'm glad it sounds like we're making it easy for you to raise more with so many types of campaigns! - Candace
Replied March 2020
Tanya
Non-Profit Organization Management, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Product for Price
Customer service is always great with CauseVox. They are always responsive and very kind and accommodating.
PROSMy organization is using the free version of CauseVox, and has been using CauseVox since 2018. Since the start of using CauseVox we have seen the plans vary, and we enjoy what we are not able to receive using the free version. We have access to multiple donation pages and campaigns. We have access to the donor management/CRM portion, and can do peer to peer. We are a small organization with less than 200 donors, and CauseVox has been great for us. I love the ability to customize donation pages to match our branding.
CONSThe only change I do not like on the latest free version is the inability to have tipping, and if we do do tipping, the tipping goes to CauseVox instead of the organization. Since we are on the free version, I can understand the reasoning though. We do get so much for zero out of pocket expenses.
Reason for choosing CauseVox
I chose CauseVox primarily because of what they offered for such a low price. CauseVox offers so much more for less, and the pages are more visually pleasing than other donation platforms I have seen.
Vendor Response
Hi Tanya! Thanks so much for your kind words and feedback. We love serving you all over at KLJ Way, I look forward to continuing to see your organization grow and raise more with less effort! - Candace
Replied March 2020
Janice
Primary/Secondary Education, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2017
Does the job
In a previous year I used it, it didn't work well with PayPal and motivated donors couldn't get into the portal to give. They seem to have fixed that, but we became aware of the issue the day of a major fundraising event and we are pretty sure we lost some revenue because of it. They were apologetic, offered solutions after the fact but didn't give us a price break or refund of any kind. That's my main reason for giving them four stars instead of five.
PROSIt's very affordable and allows users the option of using the software for a limited period of time, e.g., connected to a specific campaign. It is customizable so it's easy to make it look fairly seamless with an organization's brand and materials. It can be buggy sometimes BUT the customer support is really solid, so that makes it worth it.
CONSCan be buggy, sometimes donors don't seem to be able to give, or fundraisers inexplicably lose the ability to share their fundraising pages.
Connor
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great software for Non Profits!
Great platform for our community to host 3rd party fundraisers. Sleek and easy to manage.
PROSSoftware is easy to use, easy to manage and a great platform for 3rd party fundraisers.
CONSLacks features some of the competitors has.
Reason for choosing CauseVox
The customer support is fantastic, the product is fantastic and the price point is substantially lower than the competition.
Vendor Response
Hi Connor! Thanks so much for your review and feedback, we appreciate it! It's a pleasure to serve TCF, and I'd love to catch up soon to gather more feedback on any features you're looking for. We love helping you grow your digital fundraising with less effort. Thanks again for your great review and feedback! - Candace
Replied March 2020
Vicki
Education Management, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
We felt so supported!
Excellent team, great customer service. They opened up a whole new world of fundraising for our very small nonprofit.
PROSIt's so hard to raise money. CauseVox team members guided us through the maze and we were successful! We've used this platform for two Giving Tuesdays and we've seen our donations increase. Such a professional, customizeable site and easy to update and add team members. Love that the chat feature with a CauseVox support person is always at hand.
CONSSometimes navigating the site isn't 100% intuitive. Plus, we use it heavily only a couple months per year, so we forget where things are.
Reason for choosing CauseVox
Much better look and feel to the site, could easily connect with our own website, tired of seeing Facebook swallowing up everything, plus we have a nice list of donors to thank and contact in the future. Facebook doesn't really do that.
Vendor Response
Hi Vicki! Thank you so much for your kind words. We love working with you all over at AZAEYC for your #GivingTuesday campaigns! I look forward to your campaign next year, and if there's anything we can do to help you raise more with less effort in the meantime, please don't hesitate to reach out! Thanks again for taking the time to review CauseVox!
Replied March 2020
cynthia
Civic & Social Organization, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Good, solid and clear instructions
Lovely company and people - not everything will be right for everybody, but they have set their system up nicely. Often offer suggestions via their blog which is nice as well.
PROSIt is designed with the client in mind, they do 'get' the special needs of this sector and provide accordingly.
CONSSometimes had to work a little harder to find something I needed, or the path was not quite as obvious or intuitive as I would like.But support is great.
Nancy
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
CauseVox
Very easy for donors and fundraisers to use. Easily adapts to our needs.
CONSVery good experience using this product.
Reason for choosing CauseVox
Fit our needs for a very good price.
Ali
Civic & Social Organization, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great Crowdfunding Site! Easy to use for anyone while still looking professional. :)
Favorite crowdfunding site :). Easy to use for everyone whether you've used a crowdfunding site or not. Makes fundraising for a great cause seamless and fun! :)
PROSEasy template set up, lots of options for setting up a fundraising campaign, exporting donations to a donor database is seamless, the template for the campaigns is clean while still allowing you to really use your own branding.
CONSWhile I'm using it the chat box pops up too many times with very unimportant information... Would be great to have more colors to choose from for design.
Sarah
Civic & Social Organization
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2015
Our annual Shower Strike has grown each year through Causevox.
Excellent client support, intuitive admin functionality, appealing, clean design, great people in a company with high integrity and a true philanthropic purpose.
CONSThere are some feature (but not many) we would like to see added in in future rollouts (they probably will and are great with hearing our feedback and requests).
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Custom Crowdfunding
business problem--tracking donations and showing progress on campaign
PROSI love how this appears to donors I like being able to track both online and offline donations so we can show progress toward our goals
CONSI wish the credit card fees were more reasonable. Either pay for SW or take a portion--but both seems excessive. (Makes me want to use another system to take credit cards and enter the data manually into CV system to show progress toward a goal)
Reasons for switching to CauseVox
ease of use for donors
Elizabeth
Arts and Crafts, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
CauseVox is Easy to Use and Kepps Getting Better
Customer support is very good.
PROSI like how easy it is to use and keep track of peer-to-peer fundraising campaigns and live appeal campaigns.
CONSI wish it had more functionality - such as text to give.
Vendor Response
Hi Elizabeth! Thank you so much for your review. We love working with VisArts! It's such a pleasure to see you raise more with less effort with your peer-to-peer fundraising campaigns!
Replied February 2020
Erica
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great Fundraising Platform at a Good Value
Great service and value!
PROSCausevox provides a customizable fundraising platform unique to each of our campaigns. It's easy to use and affordable.
CONSI wish there were more customizable features for design.
Reason for choosing CauseVox
Price!
Vendor Response
Hi Erica! Thanks so much for your review. It's been so great working with you, we love helping the Be Good Foundation raise more with less effort!
Replied February 2020
Heidi
Individual & Family Services, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Helped us succeed with our first peer to peer fundraising event
The support staff was great in their responsiveness to questions during the weekdays.
PROSWe appreciated the professional look of our site, the patient and knowledgeable help in building out our event webpage, and the general ease of the software.
CONSSome supporters regretted that there wasn't a way to review who they had sent an appeal email to via Causevox.
Reason for choosing CauseVox
We liked the peer to peer fundraising focus of Causevox (although that is not only what they offer), and the month to month purchase option.
Vendor Response
Hi Heidi! Thank so much for your review and feedback. It was so great helping your get your Move-a-thon up and running so you could raise more with less effort. Looking forward to working with you on your next campaign!
Replied February 2020
Jason
Philanthropy
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2015
Used Causvox for fundraising campaign
Simple to set up and customizable - it looks very nice and clean.
CONSBrand name is not as well known as others so many aren't certain about how much to trust it.
Reavey
Primary/Secondary Education, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed February 2018
Easy to use!
This software is very intuitive to use, visually appealing, and is very accessibly to users. Would recommend to nonprofits looking to enter the crowdfunding space for events and/or campaigns.
CONSAny fee applied to donations is not ideal, but as fees go, CauseVox is fairly reasonable. The Lite and Standard pricing plans may still be out of reach for many non-profits.